Auspost Reviews 

The most unreliable and slowest service of all. Takes 2 weeks to get a post from NSW to ViC and then who know hoe long to get it delivered to my home

I would like to know why they can't deliver to my address. It's always marked as “unable to be left in a safe place - location not suitable”. They never even come by and it's the third time this has happened. Ridiculous.

Auspost picked up a parcel, from 30 mins away from my address in WA, on 10 October , I know I could have collected it but, I was busy. Anyway they sent it to Sydney? after collecting it. Now I’ve been given numerous delivery dates. When I challenged them I was advised it was within delivery parameters, well of course they are if they keep changing the parameters. They don’t read the complaint, they just send a standard reply concluding with have nice day, I would if they delivered my parcel. So now I have to wait until 10 Nov & if I still don’t have it I can ask the sender to chase???. I could have walked the 30 mins drive many times in the time it’s taking. Auspost please do what your paid for it’s not that difficult.

Mordialloc Post Office charged me full price for a flat rate box (+25%), even though I paid extra for the box rather than use my own box.
Can't run a business if I take a loss on postage.

Australia Post has lost my passport not once, but twice in 2 months! Auspost blame covid, but c'mon you hired all the unvaccinated people, your workforce is stronger than mine. You have unvaccinated doctors working for you and you are still blaming covid!

I once had to take two trains, one bus, and then walk another 10 minutes just to pick up a package. If there is a reason for me not to like Australia it would be the Auspost.

A reliable postal service so far. I've made a fair number of online purchases and also sent a few packages abroad with AusPost. 8/10 packages arrived on-time, except when impacted by the pandemic lockdowns and my outbound items arrived with only slight delays due to the lack of flights fom Australia, but this was only by 2 to 3 days tops. Price wise is decent, not overly expensive.

Auspost logistics and management is a joke they are a fedaral governement department who are lazy and never accountable thats why nothing gets done even with thousands of accurate complaints they will tell you they never get anything wrong cause remember guys & girls government never makes mistakes.

Not overly happy about the level of delivery during Covid-19, and not overly happy about their level of quality, overall ! There is no difference to be sure, and the worst part about it is that we seldom have alternatives for this carrier. Never on time and always beating to a pulp !

Had parcel flagged as delivered but nothing had been received. When I question this with the poor excuse for a company they quickly replied with a photo providing proof of delivery - the only issue is the photo was not of my front door. Now they claim it is the sender's fault for putting the wrong address & have washed their hands of it. This could be plausible had it not been that this is the 7th time this exact issue has happened. Guess it's my fault for buying from a company that uses 3rd world services of australia post - this has never happened from any other reputable courier company

Auspost is worse than a 3rd world country’s postal system. They have lost two of my parcels already and I have only ordered online a few times already. It’s actually shocking how they can happily mark an order as delivered when it was delivered in VIC and not NSW where I actually am based. It’s so concerning and a lot of businesses including Auspost are going to get bad reputations.

Delivery driver gave my $220 package I needed for work to some random person in front of my building. Auspost "investigated" and said he had done nothing wrong even though one of the people from Auspost I had spoken to had admitted he had done the wrong thing. I would not trust them to do the right thing. It took over a month to get a resolution Have not received compensation for time, loss, and stress. Disappointing but not surprising.

I ordered an alternator from an aviation company in Melbourne Australia. Supposedly, it was shipped by international parcel express on 27 March 2020. To date (6 April 2020) the parcel has not arrived. Worse yet, there is no way to get additional information from Auspost. This delivery service is horrible. Moreover, there is no customer service.

I haven't had much issue with AU Post as others. My location is small so yes there's a long queue at times. Otherwise it's OK. The app is great and works. Parcel collect is excellent, i don't like stranger coming to my door and I just don't have to deal with it. No fuss and I don't have to keep track.

I ordered a parcel and sent it through AUPost. The delivery man came to deliver my parcel and was very rude on the intercom. I understand that there are 20 odd parcels to be delivered however it does not warrant for someone to be super rude and to demand for the customer to come down now and threaten to send it to the post office. When asked if he could possibly send it up, he was very rude and did not explain just threatened to send it back to the post office.

One star is over exaggerated. Posted a parcel Monday 27th May, 2 days from Brisbane to Melbourne. The parcel has been 'sitting' in Melbourne since Thursday 30th May..........and no one can or will help. They are so complacent with this it is concerning, they do not care, they have no desire to assist. The parcel has now been lost I would imagine as it doesnt take that long to investigate.......but not one person at Austpost will take any responsibility.

This is the second time waiting for a parcel from Queensland (tracking number: UBD0019678 , I was watching ABC TV from 11.00AM, yet a delivery person claimed: on one at home.....at app. 11.50 AM. With private delivery companies. I have no problem at all. Auspost is getting worse & worse, not to mention mails missing and/or receiving wrong mails

I use AusPost quite frequently for International parcels under 1kg. It is quite quick to deliver but the cost is quite high. I have found cheaper prices than AusPost but I keep going back because they are reliable and fast.

I would recommend their International parcels only if you are ok paying that little extra.

New website design is impossible to navigate.

Always get quick service from the collection/pick up area.

On Christmas eve I arrived after they had closed, the ladies were already headed past me out the building. One of the ladies reopened to help me and 2 others who arrived .

She was polite and not once grumbled about staying later.
Service like this is what makes AusPost great.