Shannon was very helpful and understood our request instantly. Through her hard work she was able to get a quote which we were happy with enabling us to stay with yourselves rather than take our busi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Generally a very simple transaction. Have had some issues with upload of data and subsequent calls to resolve. However, the "your call is important to us which is we don't employ sufficient staff to d... Toon meer
Harry did his absolute best to meet my needs, was patient with me as I had a lot of questions, which he answered honestly and with explanations that I needed. Would definitely recommend
After I brought the policy it asks for your a copy of your licence and a DVLA code to check your convictions, this didn't bother me but it's a bit overkill as if you lie about your licence and convict... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Car Insurance from the U.K Breakdown specialist!
Contactgegevens
St James House, 27-43 Eastern Road, RM1 3NH, Romford, Essex, Verenigd Koninkrijk
- 01708 985510
- info@autonationalinsurance.co.uk
- www.autonationalinsurance.co.uk
4,0
Goed
113 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
your telephone service is diabolical..
your telephone service is diabolical... "you are number 31 in the queue.no response after an hour waiting. Ask for call back No one responds. Have been unable to contact a Mohammed in your office who is handling alterations to my new policy since Mon 8-05-23 when he promised to phone me.
I will cancel new policy if you do not respond.
8 mei 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for your review, we would like to apologise for our call times as we are getting a higher number of calls than usual at this present time. If you would like to discuss your experience, please contact info@autonationalinsurance.co.uk
HORRENDOUS SERVICE
First time very experiencing such awful customer service from this insurance company as a NEW customer! Kept being told that someone will call me back and surprise surprise, NO ONE CALLS! I am so disappointed to say the least! Please sort out your service
10 mei 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on info@autonationalinsurance.co.uk we will be happy to investigate this further.
It was better than some but I still…
It was better than some but I still think premiums are too high
30 april 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for insuring with us and thank you for the feedback.
Quick and easily set up my car insurance
6 mei 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you very much for the review, it’s great to hear things went well.
Really happy
Really happy, everything was made very simple. Explained well
6 mei 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for your kind words and 5-star review.
Car Insurance
Perry answered all my enquiries in an efficient, clear and efficient manner - a non confusing approach.
I was able to purchase my car insurance with confidence.
6 mei 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for your review, we really appreciate your comments about Perry. We will pass on the feedback
Very thorough through out excellent knowledge
Very thorough through out
5 mei 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for insuring with us and thank you for the feedback.
Quote happy
The operator was polite and helpful.
Much appreciated.
Thanks
5 mei 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you very much for the review, it’s great to hear things went well.
Very straightforward and easy process…
Very straightforward and easy process to insure my car.
4 mei 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for insuring with us and thank you for the feedback.
Good call
it was very easy getting through and the price was right
3 mei 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you very much for the review, it’s great to hear things went well.
Great service
Amanda was very friendly, helpful and informative - great service.
29 april 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for your review, we really appreciate your comments about Amanda. We will pass on the feedback
Ridiculously high fees, avoid
Very bad experience, had to cancel within 7 days and was charged £141 for the privilege, more than half the years insurance.I expected an admin fee but that’s day light robbery
2 mei 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for your review, we take on board all feedback that has been given and do our best to put things right. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience further, please contact info@autonationalinsurance.co.uk
Great service
1 mei 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
We always appreciate customer feedback and are pleased to hear you were happy with the service.
So easy to set up the policy and good…
So easy to set up the policy and good value
27 april 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for insuring with us and thank you for the feedback.
Thanks and good service
27 april 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Antwoord van AutoNational Insurance
Thank you for insuring with us and thank you for the feedback.
you increased the premium quoted by the…
you increased the premium quoted by the comparison site by c£2
25 april 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on customerchampion@rcib.co.uk we will be happy to investigate this further.
Everything was clear to understand and…
Everything was clear to understand and easy to process
25 april 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you very much for the review, it’s great to hear things went well.
Easy and straightforward
25 april 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for insuring with us and thank you for the feedback.
I contacted your office as I'm unable…
I contacted your office as I'm unable to access your portal and after approx 30mins waiting on the phone i'm still unable to access the portal
22 april 2023
Review zonder uitnodiging
Antwoord van AutoNational Insurance
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on info@autonationalinsurance.co.uk we will be happy to investigate this further.
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