Baby Birds Reviews 

Avoid! Misleading company. Ordered a baby walker and delivery was 2 days…nothing after over a week. Phoned and they said it was a wrong delivery date. 2 weeks later still no communication. Emailed and phoned again. Asked for a refund and they said would take up to 14 days. I’m still waiting for my refund and it’s been over 10 days now…not really good enough when none of this is my fault.

Placed an order with Baby Birds for a Mamas & Papas play mat that was advertised as being in their sale and received an order confirmation shortly after.

The following day, I received an email claiming the price had been “incorrect” and that I would need to pay an additional £50 if I still wanted the item. I then received another email reducing the extra charge to £43- as though taking just over £10 off somehow made the situation acceptable.

I asked if there was anything else they could do considering the error was entirely on their side, but was met with a blunt response from a staff member called Meg saying: “you need to make the payment to have the item.”
So let me get this straight- they’ve taken my money, withheld the item I already ordered, and then spoken to me with attitude when I questioned it? Absolutely terrible customer service and a really disappointing experience overall.

I would strongly advise others to be cautious when ordering from this company. I certainly won’t be using them again.

We order a push chair for our holiday and as the pushchair wasnt ready in time for delivery Meg very kindly amended are order to a different cokour which then arrived in time for our holiday. Response was very quick on messages and customer service was impecable. Will be coming back to Baby Birds for sure!

I purchased the baby birds owl 360 stroller at the beginning of April and after less than a few weeks later I emailed them regarding an issue I was having with it.
The handle seems too high and the poles that connect it are too flimsy which makes getting the pushchair up kerbs very difficult as you need to push down quite heavy to lift the front,this makes crossing roads quite dangerous. It also struggles with the smallest changes in heights on pathways. At one point the pushchair almost rolled due to it not being able to handle going down a small dip.
After numerous emails back and forth the pushchair was collected from me and taken back to the company to be inspected.
I then received an email stating there was no manufacturing fault and the pushchair will be returned to me.
Again I explained that although there might not be a manufacturing fault there is in my opinion a design fault. The handle is too long with not enough support for it to be sturdy enough.
The reply was
'They have explained that, due to the design of the 360 stroller mechanism, the handlebar is not be lowered or adjusted further than its current position, as this is part of the intended design of the stroller'
Also mentioned in the email was
'They have also advised that the handlebars are not designed to support additional hanging weight, such as handbags or shopping bags, as over time this can unfortunately impact the alignment of the chassis'
The majority of parents to young children have a baby bag of some sort and most will hang it over the handle, I have never see it advertised anywhere that this shouldn't be done with this pushchair.

I have got other parents to push the pushchair and all have said the same thing about it.

I am now stuck with a pushchair that is not safe to use and out of pocket.
I strongly believe the design is faulty which is a shame as it's the only thing that lets this Pushchair down.

I ordered an item and it never arrived after many weeks, they kept blaming it on company. They also never refunded me for the item.

Easy communication found items easily quick delivery excellent quality

Excellent company: so helpful & great communicators

Great service from start to finish. Ordering was straight forward and I was kept up to date with the order status and delivery was spot on.

Very nice and easy to use. Absolutely recommend. Speedy delivery .

I ordered a Kinderkraft HALLEY Scooter from Baby Birds for my child’s birthday, only to be told days later that it was actually out of stock. After six weeks of waiting and sending around ten emails, I still haven’t received the product or any meaningful update. I’m now stuck chasing them just to get the order cancelled and my refund issued.
This has been, by far, the most frustrating and unacceptable online shopping experience I’ve had.

Visited when my second was a newborn, looking for double prams and easy light single prams. Staff were very helpful and advised perfectly

I bought a Bugaboo Donkey 5 from Baby Birds shortly before my fiancée was due to give birth to our second baby. I was nervous about the delivery time but the staff were incredibly attentive and made sure the buggy got there on time. I would highly recommend.

Very efficient service.
I had made an error on placing my order and Meg resolved the issue for me without delay.
I am very impressed with their customer liaison and will definitely order from Baby Birds in future.
Thank you Meg for the super quick response.

Not great would not purchase again or recommend! Their delivery times are misleading, the way products are advertised is misleading. I ordered a car seat which on their website said “Available to purchase”, got confirmation email stating delivery would be in 7-10 days. I had to follow up over a week later and they said they hadn’t received the item and were waiting on the supplier. So be careful as “Available to purchase” doesn’t mean the item is actually in stock. Also, the deliver days are actually Business Days! And when I said that there’s a big difference, they slapped me with “well it’s in our T&Cs so…”. Like yeah because we all read the T&C’s whenever we make an online purchase as opposed to just checking what the confirmation email and checkout says when we individually order. Some of the customer service agents were nice, but some of them really gave me attitude when I expressed how disappointed I was with their services. After all of that, they exceeded the 10 Business days, still no idea when they would get the item, so I had to request a refund, I’m still waiting on my money to be sent back over 3 weeks later! Once the email request for a refund is finally acknowledged it gets sent to their accounts team who require another 7-10 business days to send you your money back :))) Meanwhile I got next day deliver from Uk baby center who are great! I hate to leave a bad review but the whole experience has just been really poor!

Very poor experience. Should really have paid attention to the other similar negative reviews before ordering. They're clearly drop-shipping stuff, and frequently ultimately aren't able to get the stock.

In my case, I received email several days after placing order informing that they didn't have it, wouldn't have it for over six months, but would post it when they do have it in six months time.

Fairly stupid thing to say. Obviously when the delivery time changes from 2 days to 6 months+ you just need to cancel and refund the order.

Have now chased for a refund three times in writing, and multiple times by phone. No response to emails, and still no refund. As other reviews have said, as soon as you ask for a refund, there's radio silence and excuses. Just buy it elsewhere, it's not worth the messing about.

Reply to Babybirds, I'm not interested in how you manage your email inbox, nobody is. And nobody measures delivery times in seasons. You'd do better just sorting problems than trying to come up with excuses; you're not clever to come up with convincing ones. I ultimately got a refund from Paypal, not from you. You lot were still playing games.

We placed a order for a car seat base which was in stock at the time
Of ordering , 6 weeks later still no base, we called weekly with false call back
Promises , today we decide to drive to the store ,still no one has any idea of where the base is , requested a refund, which has to be emailed to there head office , to now have a email informing us we will get a refund within 14 working days … still no car seat ,

If you have time read Emma the owners story , she opened the shop to make it hassle free shopping ahead of the birth of your child , we have had nothing but hassle …..

My cybex pram was sent off for repair with ease and promptly through Babybirds. Meg was super helpful keeping me updated throughout with its progress back to me. Thank you so much Meg at Babybirds :)

Terrible experience. Ordered a cot in early January, mid February I chased it up to be told it was out of stock until beginning of April. They then contacted me in April to ask for additional £40 delivery fee for delivery to NI, despite this not being mentioned on the website at the time of ordering. I asked to cancel the order and they said the could not guarantee refund until they confirmed with the supplier!

Meg was fantastic, quick responses, helped with the issue fast and sufficient. Super happy with the service.

Prompt response to my query, and easy process to handle warranty claim