Steven was 10000/10 super attentive, great humor and very patient with my questions (in the middle of a heatheave!). I'm very happy with the product. The chair has a wheel that is a bit stuck bu... Toon meer
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I am very pleased with the chair provided as a reasonable adjustment. It has made a noticeable difference to my comfort while working. ✅ Great support: The backrest and lumbar support fit well... Toon meer
Bedrijf heeft geantwoord
I needed a repair and an alteration to my work chair. Back Care Solutions: - Arranged a convenient date for an engineer to come to my work site and repair the chair. - When it couldn't be rep... Toon meer
Bedrijf heeft geantwoord
Excellent Service. I order regularly with Back Care Solutions. Its easy to order and i get delivery within a few days. If i need to speak to someone they come back to me within a couple of hours and a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Back Care Solutions
Geschreven door het bedrijf
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TRAINING & ASSESSMENTS
We are the UK’s leading supplier of ergonomic office products, workplace assessments and mobility solutions ranging from ergonomic chairs, standing desks, mice & keyboards, posture supports and powered chairs. Our mission is to improve workplace comfort and to both prevent and manage muscular injuries and postural problems at both home and work.
Our team is available to assist with expert advice and support via phone, email or live chat or alternatively we can provide a range of DSE and workplace assessments both on site and remotely to mitigate any work-related injuries and risks.
We have been operating for 20 years and have become one of the leading names in the workplace ergonomics market, with a priority placed over customer satisfaction and service. We ensure that each customer is provided with a bespoke solution with suitability assured by our trial and returns periods.
Contactgegevens
The Old Bakery, Club Street, PR5 6FN, Bamber Bridge, Verenigd Koninkrijk
- 01772 330 333
- office@backcs.co.uk
- www.backcs.co.uk
4,9
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3K reviews
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Very professional service
Very professional service. Just what I was looking for.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Hi Mohsin,
We truly appreciate your 5-star review and are glad our professional service was just what you were looking for!
Kind regards,
The BCS Team
Couldn't fault the service and very…
Couldn't fault the service and very happy overall. From order to delivery everything was straight forward and to the point. Would recommend.
30 september 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Hi Christian,
We truly appreciate your 5-star review and are thrilled to hear that everything from order to delivery met your expectations!
Kind regards,
The BCS Team
Unique service…
As far as I know this is the only company that makes made to measure customised chairs. It gives accessibility to work for people that require this.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Hi Pauline,
We’re delighted to receive your 5-star review and proud to provide made-to-measure customised chairs that support accessibility and inclusivity.
Kind regards,
The BCS Team
A pleasure to order from
A pleasure to order from. No complaints at all. Excellent products and customer friendly service. Highly recommended
8 oktober 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Hi,
We’re grateful for your 5-star review and delighted that you found our service and products such a pleasure!
Kind regards,
The BCS Team
Excellent service from ordering to…
Excellent service from ordering to delivery. Explained and set up fully would highly recommend
25 september 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Hi Nja,
We’re thrilled to receive your 5-star review and glad our service from ordering to setup exceeded your expectations!
Kind regards,
The BCS Team
Easy process from beginning to end
29 september 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Hi Karen,
We appreciate your 5-star review and are glad to hear the process was easy from beginning to end!
Kind regards,
The BCS Team
Excellent service
Excellent service. They know what they are doing to make sure you are comfortable using their equipment. They come to metre you as well as bringing a type of chair you need.
Highly recommended 👌
22 september 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Hi Jane,
We really appreciate your 5-star review and are thrilled to know our team made you feel comfortable and well-supported with the right equipment and service.
Kind regards,
The BCS Team
Great Customer Service
Andy was very polite and friendly, he ran over the reason for the assessment, the types of things that would be discussed and remained professional throughout. Andy listened to my current health issues and difficulties and was able to provide practical solutions and ideas to support my injuries. The assessment was very detailed and everything was explained to me in a way that was easy to understand. Thank you for looking at ways to support me and not just ticking a "one size fits all" box.
15 september 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Hi Em,
We’re thrilled to receive your 5-star review and are so glad you had such a positive experience. We will be sure to pass on your feedback to Adam, who conducted your assessment.
Kind regards,
The BCS Team
Top Tier Service
Back Care Solutions provided me with the best care, from start to finish. I can’t thank them enough, went through how to alter all my equipment should I need to as they set it all up for me. Top service provided
5 september 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Hi Remelle,
We’re thrilled to receive your 5-star review and are so glad our team could provide top service and support every step of the way!
Kind regards,
The BCS Team
Quick set up upon delivery
Quick set up upon delivery. Staff were knowledgeable, helpful, and professional throughout. I’d recommend this company due to their support in setting up adaptive office equipment, and sensitivity to customer needs.
9 september 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Hi Cherry,
We sincerely appreciate your 5-star review and are thrilled to hear our team's professionalism and support made a positive impact during your setup experience.
Kind regards,
The BCS Team
A* service
The representative from the company visited me at home to conduct the assessment and was friendly, polite, and professional. The appointment was very efficient and the representative made all the necessary arrangements for a swift solution to my issue.
5 september 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
We’re grateful for your 5-star review and are glad our representative’s friendly and professional service helped provide a swift and efficient solution.
Kind regards,
The BCS Team
Customer Service Amazing
I cannot fault their customer service. I needed some advice, which was given very quickly and was very helpful. I did not feel that they were trying to sell to me, but rather giving recommendations which could assist.
From ordering to delivery the service was amazing
8 september 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
We truly appreciate your 5-star review and are thrilled to hear that our customer-focused approach and speedy service made a great impression!
Kind regards,
The BCS Team
Whole team helpful from beginning to end
The chair was purchased through Access to Work. The team were helpful in delivering the chair when convenient for me. Furthermore, they were so helpful when the Assessor and DWP couldn't get the order correct, Back Care Solutions took the time to resolve the problem. When Derek (I think his name was) delivered and fitted the arms, he was lovely and nothing was too much trouble. The whole team were amazing from beginning to end.
When I replace my personal home chair, I'll be using this company.
9 september 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Hi Anna,
We’re so grateful for your 5-star review and thrilled to hear that our team, including Derek, could support you every step of the way!
Kind regards,
The BCS Team
Positive experience
Your technician was very efficient and professional, explaining the workings of the desk and chair in detail.
5 september 2025
Antwoord van Back Care Solutions
Hi Lisa,
We really appreciate your 5-star review and are glad to hear our technician provided efficient, professional service with clear explanations.
Kind regards,
The BCS Team
Great service
Had great service from Back Care Solutions with a standing desk ordered through my employer. I felt very comfortable with the person in my home and my desk has worked great for me. Its allowed me to get back to work with less pain.
3 september 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Hi Jo,
We’re thrilled to receive your 5-star review and so glad our service and standing desk have helped you return to work with less pain!
Kind regards,
The BCS Team
Keith was extremely helpful.
31 juli 2025
Antwoord van Back Care Solutions
Hi Toni,
We truly appreciate your 5-star review and are thrilled to hear that Keith was extremely helpful!
Kind regards,
The BCS Team
I found the company to be efficient
I found the company to be efficient, helpful and friendly.
21 augustus 2025
Antwoord van Back Care Solutions
Thank you for your lovely feedback. We're really pleased to hear you found our service efficient, helpful, and friendly. It’s always great to know we’re meeting expectations we truly appreciate your support.
Kind Regards
BCS Team
Responded to my quote enquiry really…
Responded to my quote enquiry really fast, once the pro-forma was paid the delivery was really quick and was as ordered. Thank you.
21 augustus 2025
Antwoord van Back Care Solutions
Thank you for your feedback. We're glad to hear your quote was handled promptly and that delivery was quick and exactly as expected. We really appreciate your kind words and look forward to assisting you again in the future. Thank you.
Kind Regards
BCS Team
I've had a great experience with Back…
I've had a great experience with Back Care Solutions so far. Derek who came out to assess my physical mobility issues and my requirements was great. Really friendly, courteous and respectful. He explained everything and gave me practical suggestions to help me. And Zaayna on the telephone was also very helpful. So, so far, so good! I'll add another review once my new furniture has been delivered and set up.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Back Care Solutions
Thank you so much for taking the time to share your experience. We’re delighted to hear that Derek made such a positive impression, we pride ourselves on friendly, respectful, and knowledgeable service. We’ll also pass along your kind words to Zaayna, who will be so pleased to hear she was able to help.
Kind Regards
BCS Team
appropriate size chair finally arrived
appropriate size chair arrived
the seat was deeper and well cushion
the lumber support is good
the head rest is not secure and keep slipping down, but overall happy with this chair. Service from desk and delivery was outstanding
1 augustus 2025
Antwoord van Back Care Solutions
Hiya Sharon,
We’re really pleased to hear that you’re happy with your chair overall — that’s great to know!
Regarding the headrest, I’ve just sent you an email with more details in case you'd like to discuss it further.
I'm very sorry to hear you experienced issues with your previous chairs. I’ve checked our system and couldn’t find any other orders under your name, so it looks like those may have been placed through a different company. Additionally, as the measurements aren’t handled by us directly, it might be worth looking into those concerns internally.
Please don’t hesitate to get in touch if there’s anything else we can help with.
Best regards,
BCS Team
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