We have been using the paid B&G app for several years as a backup for our navigation, and because it is easier to zoom in and out quickly on a phone or tablet. Until now, we were satisfied with... Toon meer
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The Triton 2 shows tide direction but is unable to show speed for no reason other than b&g trying to frustrate customers into buying the much more expensive 500 product which does show this simple... Toon meer
Bedrijf heeft geantwoord
The device installation and compatibility should be presented with the product. For example, the RF25, it should be shown what NAC unit it can work, what drive, NMEA200, etc. 1st - show the fu... Toon meer
I have been trying to contact B&G technical support by phone and Web form for more than a week and no one is responding. I have waited on the phone support line for more than 2 hours on more than one... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
B&G has been at the cutting edge of sailing innovation for 50 years. Whether you’re motivated by the thrill of your next race or a passion for cruising, our electronics are designed for you. Our racing heritage gives us an unrivalled platform for developing new technology, which is put through its paces by the world’s best, in the most challenging conditions. You’ll find B&G powering Grand Prix victories and inspiring the adventures of cruising sailors.
Contactgegevens
Lulworth Close, SO53 3TJ, Chandler's Ford, Verenigd Koninkrijk
- www.bandg.com
1,8
Slecht
147 reviews
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prompt and well protected
prompt and well protected.
Gets another star for the dissolving plastic.
21 februari 2022
Antwoord van B&G
Thanks, Michael! We appreciate you!
I have completely replaced my entire…
I have completely replaced my entire electronics with B&G, piece by piece, and have been very satisfied with the products, customer service and tech support.
20 februari 2022
Antwoord van B&G
Wow! Thanks for the HUGE compliment, Paul! We truly appreciate you! Thank you so much for choosing B&G.
Provide more device installation and compatibility
The device installation and compatibility should be presented with the product. For example, the RF25, it should be shown what NAC unit it can work, what drive, NMEA200, etc.
1st - show the functional benefits,
2nd - show how it can be installed, configured, family compatibility and usages
3rd - to buy
Provide devices features comparison - EX: NAC3 and NAC2; or Vulcan vs Zeus, etc.
9 februari 2022
Haven’t finished the setup yet but…
Haven’t finished the setup yet but installation instructions could be improved. Diagram shows rudder sensor going into NAC3 unit but unit wiring has a network plug which can’t go into NAC unit.
9 februari 2022
So glad I purchased a vulcan 7.
5 februari 2022
Antwoord van B&G
What a great unit!! Thanks for doing business with us, Sean. We appreciate you!
The unit came as expected
The unit came as expected. Was installed in a few hours and interfaces with my NKE system seamlessly.
4 februari 2022
Antwoord van B&G
Thanks for the positive review, Mark. We're so glad to hear that you had a positive experience. Thank you!
The measure of a company is how they do…
The measure of a company is how they do when they make a mistake. B&G earned a 5-star for how they handled an e-commerce issue.
Bill
USCGMaster.com
1 februari 2022
Antwoord van B&G
Thanks, Captain Bill. We appreciate your review. We're so glad to hear that the issues were worked out and that you had a positive experience.
So far so good
So far so good, we will see after my part arrives. Probably should have waited for that if you were looking for a five star review… just saying
24 januari 2022
Antwoord van B&G
Thanks for your feedback, Colin. If you do have any issues at all, please let us know and we'll take care of it. Thank you so much for doing business with us!
I love B&G and Navico
I love B&G and Navico. Yes, I've had a couple of issues but they try as hard as I do to resolve them and it looks like everything is corrected now. Fingers crossed!
17 januari 2022
Antwoord van B&G
Thanks for the compliment, Tom!! We're so glad to hear that you had a positive experience. If you do have any further issues, please don't hesitate to reach out to us. Thank you!
Packages were delivered on time
Packages were delivered on time. I have not installed them yet, so I don't know how they work. Install in the spring.
17 januari 2022
Antwoord van B&G
Thanks for doing business with us, Rick. We appreciate you! If you do have any issues or questions when you're installing, please don't hesitate to reach out to us. Thank you.
Customer Service was extremely helpful…
Customer Service was extremely helpful for a return.
Quick shipping, however the tracking numbers rarely could show progress (usually unknow number).
Easy to order and check out (intuitive)
Good pricing and hard to find items available for many brand name replacement parts.
13 januari 2022
Antwoord van B&G
Thanks for the positive review, Lonnie! Sorry the shipping was a little slow. Thank you.
I still don’t have the parts I ordered
12 januari 2022
Antwoord van B&G
We're so sorry for the delay. We see that your item was delivered on January 12th. If you didn't get it or if you have any issues, please let us know. Thanks for doing business with us. We appreciate you.
Antwoord van B&G
Thanks for the positive review, Chris. We appreciate you!
I just had all new B&G electronics installed.
I just had all new B&G electronics, MFD, instruments, radar, auto pilot installed and I like it all.
The B&G people here in the USA have been responsive and thoughtful. But, the off-shore tech was a little "off". He tried to help but was not helpful. Could not understand the problem.
The only problems are I have gotten 2 SonicHub2s that were defective. And, like many companies, a number of products are out of stock.
But, great products.
31 december 2021
Antwoord van B&G
Thanks for your feedback, Joseph! We appreciate you. Also, we will forward your review to our management team to see if further training can be done to improve off shore tech support. Thanks for taking the time to let us know.
Antwoord van B&G
That's great to hear, Stephen. Thanks for letting us know, we appreciate it!
Can not wait to get this unit…
Can not wait to get this unit installed!
Looks so cool!
14 december 2021
Antwoord van B&G
Thanks for doing business with us, Frank. We appreciate you!
Ordered Halo 10m cable
Ordered Halo 10m cable. Fast shipping. Which I could directly order more items rather than from distributors.
Thanks
28 november 2021
Antwoord van B&G
Thanks for the positive review, Michael! We're so glad to hear that you had a positive experience. We appreciate you.
Good experience
Parts came on time and in good condition. The only complaint is that a USPS tracking number was provided but FedEx delivered, so it was not easily tracked. Eventually, I figured out if you entered the USPS number on the FedEx site it worked.
23 november 2021
Antwoord van B&G
Thanks for the positive review, Rasmus! Thanks for doing business with us. We appreciate you!
Antwoord van B&G
That's great to hear, Alan! Thank you so much for doing business with us.
The customer experience is lacking
The customer experience is lacking. I wanted to change some details of my order but I received no order confirmation e-mail and no contact phone number is listed on your website ordering system. The first e-mail received was the "shipped" e-mail and by then it was to late to change the order and even that didn't have contact information listed.
I did receive the equipment I ordered and so far I am happy with it (have not installed it in the boat yet).
29 oktober 2021
Antwoord van B&G
Thanks for your feedback, Jeff. You should have received an order confirmation with the details. We will look into this to see if we can identify the issue and correct it. Your review has been forwarded to management to be investigated. Thanks for taking the time to let us know. We appreciate you!
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