B&G Reviews 

Tried to buy a chart plotter online. Paid by Visa card.They took my money and then some random credit company emails me and asks me for a copy of my cc and ID to ensure there is no fraud. But they already had my money! There was no way I was going to send personal info to a random online company and so had to cancel the order as B&G would not ship without this "verification". never had this kind of experience with any other online shopping company, very disapointing.

I was happy with my purchase. I would be convenient if you had a phone contact and not just a email, my purchase was running a bit slow and needed to check status.
All worked out fine! Thanks.

Dear Sir or Madam,
I purchased a B & G suite of instruments 1/24/2021, and had it installed on my catamaran. RAM Marina in Rio Dulce, Guatamala purchased the package and installed it. This included the new Zeus 3s with the Halo 20+ Radar, T2 AP ram w/ NAC-3 corepack, WS 310, Triton 2 AP control w/ Triton 2 Display, NAIS-500 Transceiver, and ForwardScan depth finder. I am very happy with the operation of the package with the exception of the ForwardScan (serial number A00054E5). It has a tendency to stop reading depth in shallow water as well as shows erroneous depths/no depth in deeper waters. As I mentioned above, I purchased the package through RAM Marina in Rio Dulce, Guatamala. They did a great job with the install and commissioning. Any idea what might be causing the ForwardScan to stop reading in shallow water? The install was done correctly and the transducer installed plumb and level. I’m thinking of adding an additional standard depth finder due to the unreliability of the forward scan. It has resulted in my running aground three times in Belize. There was no damage to the boat (Only bottom paint ground off on keels and rudders) as I am very cautious in areas I am not familiar with. But the reason I spent $1,000 on a depth finder was to avoid this issue to begin with. I sail single handed.
Any ideas what might be causing this malfunction? Do you think it is a setting or a bad transducer? I’ve gone through all the settings and setup, but have not been able to sort this out.
Please advise.
Taylor ODell
S/V Cat Tales

**Final Update - Resolved
After the previous posting, I did get a return label from another person at B&G. Unit was returned, and I did receive a refund on April 9. So Order placed 2/18, no confirmation of order, shipped and arrived 3/8. Tried to cancel on 2/27 - finally resolved April 9th. Moral of the story - don't buy direct. Much easier to purchase through distributors or resellers. I hope none of this equipment ever needs warranty repairs...

**Update to review 3/24/2021

After the initial review I was contacted by a representative from Navico/B&G within a few days of posting. I explained my situation - that I had paid through Paypal and never received an order confirmation or reciept, and that it had been several days. My SC27 was at the boatyard ready for parts, so being unable to resolve the matter without an order number I ordered through West Marine and paid for overnight shipping.

When this was reported to the representative on 3/1, the initial response was 'our IT team said that we do not accept Paypal so you must have ordered through a dealer or distributor.' When I sent screen shots of the order, my paypal transaction that shows Navico and their corporate address, the website footer that shows Paypal is accepted - the response was that the issue would be escalated and a refund issued.

The item ended up arriving 3/8. I provided the order number to the representative and was told that a return label would be provided.

After no contact since then, I emailed orders-b2c on 3/23, (the email address provided on their site for returns) requesting a 'satisfaction-guaranteed' return but have yet to receive a response 24 hours later.

I'm hoping the quality of the product exceeds the quality of the customer service.

Order confirmation never came, so not sure order was even placed. Paypal shows the authorization but no charge.

Just need the order cancelled at this point. If there is one. I ended up purchasing from West Marine online instead.

They shipped the wrong part. I called and the issue was resolved in 5 min - the correct part is to be shipped by next day air at no additional charge.

Two weeks ago I tried contacting B&G about the five year upgrade program. I have a two year old Zeus2 12 that randomly locks up or reboots. I called tech services, they said call the main number for details. After 62 minutes waiting for my turn, I took the "call me back option." No one called back. About 15 minutes before the end of their work day, I called back. Had been waiting about three hours for a call back. The center was already closed for the day. Sent an email, describing my problems & again asking for information on the upgrade program. The next day, someone did call and leave a message, going into great detail about backing up the data & doing a factory reset. No information about the upgrade program was given. Again, another email was sent asking for the requested information. I received back an email saying my email would be sent to tech support since that was who handles the program. Still nothing hear. Sent an email to Navico about B&G customer service & the upgrade program. No response from Navico either, What's with this company? Over the years I've purchased a Zeus 12, Zeus2 12, 4G radar, sonic hub and the wifi hub. Perhaps it's time to change to another brand that does have great customer service. The ball is in your court, Navico/B&G...

The service is very BAD, you spend 1000's of dollars on products and when they fail, you can't get service with the vendor from whom I purchased or B&G online or the warranty department. I have spent countless hours just try to get someone on the phone and they NEVER answer emails....B&G if you want future business from us, you better get you act together, your Customer Service SUCKS! Very disappointing!!!!

Ordered a B & G Forward Scan for installation on my boat before launch this year a week ago. I have only received a notice that my order was received. I paid for expedited service to be delivered on 4/16/19 and have heard nothing for a week. When I go online to check the order status, it says order submitted. I expected better communication from a company with high quality products.
Update, after posting the above review with one star, the company contacted me the next day by phone and email and had the part shipped overnight. The quality of the components appear very high. Will follow up with how the sonar works after installation, now in time for this season.

I ordered on B and G.
I got requests from an organisation that wanted to check bank details. This looked like a Spam Fisching company. I researched on line to check. I did not fill out the information they asked for as it would compromise my security. I wrote to B and G to ask if it was legitimate. I heard nothing back. I expected to have my items by now. I went to check my account and found the order cancelled. I received no advice from B and G to say it was cancelled.
This is very poor. I have just ordered again. If I have an outside company ask me to confirm details is that B and G or have you been hacked?
Thanks
Tony

Potentially very good instruments. Many bells and whistles. Unfortunate downfall is reliability. Zeus and Vulcan displays run hot causing H 5000 system to shut down. Reliability at sea especially when racing is the gold standard. It is not always easy or convenient to reboot a system at sea. There have been numerous cases when either due to very heavy weather, sail-change, and pushing the TP 52 very hard, messing around with unreliable instruments is the very last thing on our minds.
NMEA 2000 is the other problem. Many manufacturers have proprietary code rendering their product incapable of fully communicating with another manufacturers product. Time for all to stop playing games. In the world of yacht electronic instruments no single manufacturer makes the best everything all the time.

I ordered a wind sensor and wireless handset on March 3. Except for charging my credit card and this survey request I have received no feedback, no order confirmation, no delivery date, no "order is in process", no "thank you for your order"....

Ordered replacement PCB, arrived next day.

Product delivered earlier then quoted time and it is functional as described. Now if it was half the price it would deserve ten stars.

The purchase process was clean and easy, and the product arrived quickly. Too bad the support folks didn't respond to my questions.

I ordered two Zeus3 units in separate orders. Each was delivered within 36 hours of ordering when I used overnight shipping. Very quick shipping department and quality products.

Great product. Very happy with the complete package from B&G on my Outremer 45 cat.