Bare Necessities Reviews 503

in my experience the people here are helpful and take the time to answer/research any problems or questions. Once in a while there is a mis-hearing or communication glitch, and they've always been quick to right any errors which have resulted, issue refunds, etc. I've ordered from them for several years and am always happy with the products. Returns/refunds are smooth.

Horrible customer service!!!
Shipped my package to a different address and refused to fix the matter I’m not even sure how the payment went thru since the zip didn’t match my billing address no refund also wanted me to resend the package back which was impossible since again I do not live there will never order again

Literally just other brands bras. They don’t make anything. Still had the tags on for Wausau etc. Awful. Straight to return. Waste of money.

I ordered 4 bras from the company. The arrived timely and we fine but 1 didn't fit. So I returned it (had to pay $7 to return it). They received my return on June 30 and never sent me a refund. They claim they gave me a refund on June 25 which is funny because the email says they received my item on June 30. But they never gave my money back. They told me to check my credit card statements. Which is funny because how do I look for a refund I never received?

** you can see the response from the company below, but I assure you I never received a refund. They can say they gave me a refund, but they never did.

The bra fit specialist was superbly helpful and the overwhelming reason for my continuing to purchase bras at barenecessities. Their fit specialists are knowledgeable and remarkably helpful, and I was offered to be connected with the same one when I called back for further fit help adjustments. The website had changed recently and it’s quite problematic to find or re-order anything, with free returns no longer offered, even for frequent buyers, so that I had just about given up continuing to buy anything there.

Wish I could attach a photo of what I purchased. I've been surching for months for something that actually fit. I purchased a 2 piece bathing suit. 32g fit perfect but unfortunately not enough support. Solution bought waterproof braswim cups from Amazon and sewed them in place. Perfection. The bottoms was midrise and was perfect also. Hit just below the belly button. Couldn't be happier. If I didn't have to add my own cups for support it would have been a 5 star.

I emailed about updating my account information. I don't appreciate the fact that we have to contact the company to update our own information. None of this would have happened if we were able to update our info on the site. I sent the email providing the info that was on my account so they can find it and change my email and phone number. Unfortunately, the person who responded had no idea how to do their job. Every email exchange I gave her information about my profile to help her find it and every response contained her claiming she couldn't and asking for more information. In an effort to control my blood pressure, I decided to call customer service. The women who answered the phone found my account based on the old email address in 2 minutes. The lady from the email needs to be fired because I know she could have found my account using my old email address. This experience was completely preventable and here's the kicker....no one ever responded to my email until today and tells me I was talking to an automated email. I'm so effing furious all I can do is laugh. Horrible doesn't begin to describe an company that is dishonest about communications. The most an automated response is good for is redirecting you or informing you that a real person is coming. There was no indication that I was talking to a robot because humans can be just as useless. Well we're in this syfy movie now, but I will never be shopping with this company of bots ever again. And yes, I do still believe the bot should be fired!

I did not receive one of my shipments from them, although it showed as delivered. I realized this later, and they said they would "escalate" the issue, and then told me they couldn't do anything and stopped responding (even though FedEx indicates that they could still help file a claim). This was for over $200 in merchandise. Really disappointing and my money will be spent elsewhere.

Edited to add: The company has responded below saying they wish they could do more, but they can and are deciding not to. As mentioned FedEx recommends that they file a claim - it is still within the time period where they can do so. Yet for some reason (a desire to wash their hands of this?) they are not willing to take the time to do this. Again, disappointing customer service. There are other businesses to support.

Justina is AMAZING! I have been ordering from bare necessities for years now.. she really helped me navigate my sizes between brands and styles when it wasn't straight forward.. she also advised when it would be best to try 2 sizes for perfect comfort and fit! Well versed in all brands and knew when to deviate from my normal size. It was a dream working with Justina - efficient and knowledgeable!

No star review ..
DO NOT BIUY especially if you’re wanting for a holiday . i ordered 2 day shipping 6th june still waiting with no order update. email address doesn’t work ( bounced) . $140 dollars and nothing plus $25 for urgent express delivery.
As of yet still waiting .:::: AVOID GO ELSEWHERE

My first try, I only received a partial shipment of my order, when I contacted bare necessities they didn’t make it right, although what I ordered had sold out they did send a replacement that I like even more thank you for backing up your products and standing behind your company. I will be ordering again.!

I placed an order for an item in a brand that I already own. I paid extra for expedited shipping. It did not fit. I put a review online and customer service responded with an automated AI response that was irrelevant and dismissive of my concerns. I asked for a manager and was told there wasn’t one available. Waited 2 hours and no response. I placed a new order for 2 day shipping to receive Saturday - it will not arrive until Tuesday. Almost 1 week after my original delivery. $171 out of my pocket and I can wait until it’s delivered and return it. They have my money and did not deliver my order on time.

I have was told by one of your representatives I would receive it Saturday- not a misunderstanding

They send adds with a low price, but when you click on item the price is 5 or 6 times higher. Garbage site.

Hi I’m starting a review before I buy. I have read negative reviews and there are more than good. So saying that I have reached out to the company with my concerns before buying and they responded quickly so that’s a plus. I have saved my email and their response so depending on how things go I can share if need be later. So I’m ordering my first order today and will keep everyone updated.

Kimberly walked me through sizing and waited on me to try on the bras that I purchased to help me decide on returning or not.
Never did I expect this kind of help. She helped me a lot!!

Horrible bra, completely wrong fit, no customer service (I've been on the chat waiting for 10 minutes and nothing). They have no way to exchange. Also they say they have free returns and they don't.

Diana was very knowledgeable and offered great advice regarding fit and shipping. Very helpful and pleasant. 10/10

After months of not getting a refund on an order I did I posted a negative review here. I heard from Brandi the same day and a credit was made to my credit card.
They did finally step up. Thank you Brandi and Bare Necessities.

I had to make some returns and was able to get help immediately on the phone. Absolutely fantastic service! Thank you

I placed an order on a Friday, since we were going on vacation in one week I needed the bra asap. So I paid extra for 2 day shipping. Come Wednesday I hadn’t gotten a confirmation email, nor any tracking details so I decided to call because that would make it a whole 3 business days with no word even though the money had come out of my account. She informed me that the package should be delivered Thursday due to the fact that at the time I ordered it on Friday the order wasn’t processed until Monday morning. Which I get and that is understandable but Thursday would be 72 hours after the order was placed and I paid extra for 2 day delivery. It’s in the name…. 2 day delivery. Meaning it should take 48 hours to be delivered not 72. Ik it sounds ridiculous but why should I pay extra if it’s not even going to be delivered in the timeframe I ordered it.