Bare Necessities Reviews 

Justina is AMAZING! I have been ordering from bare necessities for years now.. she really helped me navigate my sizes between brands and styles when it wasn't straight forward.. she also advised when it would be best to try 2 sizes for perfect comfort and fit! Well versed in all brands and knew when to deviate from my normal size. It was a dream working with Justina - efficient and knowledgeable!

No star review ..
DO NOT BIUY especially if you’re wanting for a holiday . i ordered 2 day shipping 6th june still waiting with no order update. email address doesn’t work ( bounced) . $140 dollars and nothing plus $25 for urgent express delivery.
As of yet still waiting .:::: AVOID GO ELSEWHERE

My first try, I only received a partial shipment of my order, when I contacted bare necessities they didn’t make it right, although what I ordered had sold out they did send a replacement that I like even more thank you for backing up your products and standing behind your company. I will be ordering again.!

I placed an order for an item in a brand that I already own. I paid extra for expedited shipping. It did not fit. I put a review online and customer service responded with an automated AI response that was irrelevant and dismissive of my concerns. I asked for a manager and was told there wasn’t one available. Waited 2 hours and no response. I placed a new order for 2 day shipping to receive Saturday - it will not arrive until Tuesday. Almost 1 week after my original delivery. $171 out of my pocket and I can wait until it’s delivered and return it. They have my money and did not deliver my order on time.

I have was told by one of your representatives I would receive it Saturday- not a misunderstanding

They send adds with a low price, but when you click on item the price is 5 or 6 times higher. Garbage site.

Hi I’m starting a review before I buy. I have read negative reviews and there are more than good. So saying that I have reached out to the company with my concerns before buying and they responded quickly so that’s a plus. I have saved my email and their response so depending on how things go I can share if need be later. So I’m ordering my first order today and will keep everyone updated.

Kimberly walked me through sizing and waited on me to try on the bras that I purchased to help me decide on returning or not.
Never did I expect this kind of help. She helped me a lot!!

Horrible bra, completely wrong fit, no customer service (I've been on the chat waiting for 10 minutes and nothing). They have no way to exchange. Also they say they have free returns and they don't.

Diana was very knowledgeable and offered great advice regarding fit and shipping. Very helpful and pleasant. 10/10

After months of not getting a refund on an order I did I posted a negative review here. I heard from Brandi the same day and a credit was made to my credit card.
They did finally step up. Thank you Brandi and Bare Necessities.

I had to make some returns and was able to get help immediately on the phone. Absolutely fantastic service! Thank you

I placed an order on a Friday, since we were going on vacation in one week I needed the bra asap. So I paid extra for 2 day shipping. Come Wednesday I hadn’t gotten a confirmation email, nor any tracking details so I decided to call because that would make it a whole 3 business days with no word even though the money had come out of my account. She informed me that the package should be delivered Thursday due to the fact that at the time I ordered it on Friday the order wasn’t processed until Monday morning. Which I get and that is understandable but Thursday would be 72 hours after the order was placed and I paid extra for 2 day delivery. It’s in the name…. 2 day delivery. Meaning it should take 48 hours to be delivered not 72. Ik it sounds ridiculous but why should I pay extra if it’s not even going to be delivered in the timeframe I ordered it.

I love BN bras! They offer a wide range of styles that are high quality and supportive. Im a return buyer. Will get all my bras and swimsuits from here as there is nothing better! Customer service is excellent which is a huge bonus!

Informed company immediately after purchase that my PayPal account had defaulted to an old address, and I was out of country and needed to change delivery. First, an AI email refused. A bit later, a new email generated telling me that they would forward on the case as the package hadn't been sent yet, and to dispute charges if it was not resolved. Then I never heard back, so I called, and was informed it had already shipped. I explained my situation again, and was told to dispute charges. I have disputed the charges and received a letter from my bank saying the company say I never contacted them, and kept everything! They delivered to an abandoned apartment building after refusing to update my address. I was able to download the literal emails telling me to dispute charges, and send them to Citi.

If I had known they were this poorly run, I wouldn't have purchased in the first place. But to blatantly lie-never again. I've been trapped in this process since December and just had to send off everything to Citi again.

Do not buy.

Per their comment, you'll notice the didn't address the issue at hand. Lying. Thievery. Etc.

I placed an order in September 2024, and returned in 3 weeks because of the poor fit (order no. 24294055)
It is now February 2025, I still haven’t received my refund!! 20+ calls and a bunch of lies later, I’m beyond frustrated. They’ve promised me a refund in check, store credit and Mastercard format…nothing has shown up yet. What a scam this company is!
Update: Just filed with BBB, and tomorrow, I plan to go to my local precinct and file a complaint as well.

*UPDATE 2/27/25 - I did finally receive a refund check and it has cleared the bank.

*UPDATE 1/17/25 - Bare Necessities reached out to me today and indicated they could and would issue me a refund check by mail but that it would take 4-6 weeks for me to receive the check. I will provide an update if and when I receive the check.

Bare Necessities is a retail store selling women's undergarments, swimwear, sleep wear, etc. I made an online purchase of swimwear. The swimwear did not fit so I started an online return for a refund back to my original payment method which was on my American Express credit card. I shipped the merchandise back to Bare Necessities according to the online instructions. Bare Necessities acknowledged receipt of the returned merchandise via email dated 10/22/24 which indicated they received my return, that it was now at their store, and that they would process it and send me my refund. The email states that they will refund me immediately after they process the return and that it takes up to 10 business days for my financial institution to post it to my account. Today is 1/16/25 and I still have not received my refund. I initially, back in the fall of 2024, submitted an online inquiry regarding the status of my refund and did not receive a response. I then called the Bare Necessities customer service number (877-728-9272) some time I believe in late October or early November, 2024, at which time I was advised that they were having some sort of IT issue and were trying to get it fixed and that they could not tell me when it would be fixed so that they could process my refund. They recommended I call back the following week to follow-up. I then performed a Google search on the company and reviews and saw that many others also had returned their merchandise and had not received their refund or were having other issues. I then called American Express to see if I could dispute payment but, unfortunately, I was already past the 30 day window where American Express could assist. I contacted Bare Necessities customer service number (877-728-9272) again on 1/7/25 and spoke with "Asari" and she told me the technical issue still was not fixed where they could refund my original payment method (American Express) but that she could offer me a store credit or an online/virtual Mastercard. I asked if they could issue my refund by check and I was told no which is interesting since I see in another review on this site that someone did eventually receive their refund via check. I further inquired about the online/virtual Mastercard and was told that is something I could receive immediately. But after further discussion Asari said she only had authority to immediately issue a store credit and that if I wanted the online/virtual Mastercard or to see about other refund options she would have to escalate the call to someone else. I asked her to escalate the call and she told me she would escalate it and have someone call me. It has now been 9 days since that call and I have yet to receive a call back about my refund options other than a store credit which I do not want. So Bare Necessities has their merchandise back and also still has my payment for that merchandise going on almost 3 months now.

Add me to the long and growing list of people who have had their money stolen by this company. My returns (an aside: I had no choice but to return the items that didn't fit because they no longer allow exchanges, which is a baffling and hostile policy) were confirmed received by BN a month ago; returns confirmation email clearly states my refund will be issued within 10 business days. I messaged after 3 weeks and was told by customer service rep "Jada" it hadn't been long enough (it had - we were at 12 business days out at that point), and that I should wait until January 6. No surprise: it's January 6 and I still have no refund. Service rep "Jada" told me outright in their last email that I'd have better luck contacting my credit card company to file a dispute, so that's what I'm doing. I've shopped BN exclusively for well over a decade, but never again. Heed all these negative reviews saying the same thing! Avoid this company at all costs; they're straight-up thieves now.

Note: Despite the companies response below, I still have NOT received my refund I will update my comment once I have received my deserved refund, that is again, over 3 months late.

Do not trust this company. I place an order for just under $300 worth of items in September. The items did not fit, so I returned the items within the 30-day window and confirmed that their warehouse had indeed received the items. As of today, January 6th, 2025, I am still battling to get my refund money returned to me. Buyer beware!

Kimberly was not only very professional and understanding at my frustration over delay in refunds, she assured me Bare Necessities has a future customer service plan making doing business with company a better experience. Thank you Kimberly for taking time to make customers feel appreciated and at ease with all going on in the world today. I WILL continue doing business with Bare Necessities thanks to you! :)

I initially reached out for help and was told that exceptions couldn’t be made. However, I was later contacted by an associate named Brandi via email, and she went above and beyond to resolve the issue by providing me with a gift card. Thank you so much, Brandi! We truly need more people like her.