Bare Necessities Reviews 

Beware all products are listed in UK sizes, not US, no matter from which country you access the site. I was sent the wrong sizes because of this issue and now they won't exchange or refund because they were sale items.

Absolute worst.

I will never buy from this company again. They may have some good products and operators, but their policies and customer service are terrible. They sent me the wrong items and won't even let me exchange them so I can get the correct size! I reached out to customer service before the 30-day window closed to tell them they sent the wrong things but they didn't respond. When I contacted them again, they said the 30-window had closed (it is literally not even 2 days over, and includes the holidays). I only want to get the right items, but they won't allow an EXCHANGE when they were the ones who sent me the wrong size?? I contacted them before the window closed but they never wrote me back but now claim that they did, and that I did not confirm that I had the wrong item. I had already told them this in my original request for an exchange, why would they need confirmation again?

What kind of business wants to stick it to you by forcing you to keep items that don't fit, not fulfilling your order, and then lying about contacting you and refusing to fill your order? One that doesn't deserve my business or yours.

placed an order and after 3 weeks I never received it. I called them and they said it got lost and they don't know where it is and they are sold out of the lingerie I had ordered. Will never shop here again and that was my first time ordering from them and my last.

I have ordered from this company many times in the past, but I ordered in September and my return was received September 30. I am unable to receive my refund!!! I have been in contact with them at least 10 times! I sent the last 2 emails to someone up the line named Ajit and got no response at all!
DO NOT ORDER FROM THEM!!!!

Update: I did eventually receive a check for my refund. Thank goodness!

I want to thank Keri- she has been beyond amazing in assisting me in finding a perfect bra. She even emailed me other recommendations when they didn’t have my ideal size in the bra I was looking for. Truly only came back because of the outstanding and ease of customer service by Keri.

At the end of September, I ordered three items (two of which were the same bodysuit in different sizes). Upon receiving the package, I tried on the bodysuits and noticed that one was missing its tags and the additional bra straps. I immediately called your company to report the issue.

I returned two items, which you received on 10/15/2024. However, it took a month to process a refund for just one of the returned items. As of today, December 9th, I still have not been refunded for the second bodysuit I returned. I’ve called nearly a dozen times, the amount of time I have wasted calling your "customer service" sitting on hold with no resolution is unacceptable.

This has been, without a doubt, the worst customer service experience I’ve ever had, and will NEVER order from this company again.

More than 2 months they have my return and my money. I got several emails with the script about new system and how they do returns manually. Bla-bla-bla. Nothing happens. I do not recommend this company.

Update:
I received email from their customer service, where there were 3 options. I picked option 1 “ Refund as a Bare Necessities Gift Card in the amount of their refund.

When they choose this option, please email them the $50 discount code below that has no exclusions towards their next purchase.”.
And - nobody answered me.

Then I received new email from new person “ we have two options available for you:
A virtual MasterCard refund, which you can use anywhere MasterCard is accepted.
A Bare Necessities gift card that can be used on any future purchases.
As a token of our appreciation for your understanding, we will include a $30 coupon for use on your next order in your refund email, based on the option you choose from the ones listed above.”
I wrote them back with the question what’s happening. And nobody answered me again.
Then I received third email with “ We recently reached out to you through two phone calls and an email regarding the refund for your order BN24311440, totaling $37.88. Unfortunately, we have not yet received a response.”
But NOBODY CALLED ME and NO OTHER EMAILS. And moreover - the refund is just a half of my order. I wrote them back. And again - nobody answered. It looks like the company is trying to steal my money.

HORRIBLE COMPANY - their products are awful and they will not stop sending 20 emails a day - even after you unsubscribe.

They confirmed receipt of my return in mid September. I’ve called three times to see where my credit is to no avail. It’s Nov 20. It appears they are NOT processing returns. Beware of Bare Necessities!

Do not buy these bras,they are much smaller than your size. I will send you factory rejects. I have always been a 36DD, they sent ones labeled 36DD but are more like a 32C !!!!!! When you reach out to them they are not helpful. Overpriced factory rejects.

I ordered a bra at the beginning of September….and promptly returned because it didn’t fit. I waited a couple weeks but my money was not returned. I called 3 times about my refund. Each time I was given the same line…they were updating their systems and were going to escalate my return request. The last time I called, I told them that I believed they were hoping that I either got tired of calling about the refund or I forgot about it all together. I told the representative that I didn’t believe anything she was saying and that I was going to call the police and my credit card company because they were trying to steal from me….miraculously, whatever the issue had been from Sept. to November which kept them from refunding my money fixed itself in a matter of minutes….by the time I got off the phone with Bare Necessities, the refund was pending on my credit card.

Subject: Feedback on Return Policy for Bras

Dear Direcctor of CS Ajit,

I hope this message finds you well. I am writing to express my concerns regarding Bare Necessities's return policy for bras. I have been navigating the return process since April 2024, trying to find the right fit, and I wanted to share my experience with you.

While I appreciate the helpfulness of your staff, the current policy that allows a refund only after 14 business days feels excessive. This extended timeline has made the process more daunting and disappointing, making it challenging to repurchase a new bra promptly.

Improving the efficiency of the return process could significantly enhance customer satisfaction and streamline the shopping experience. Please consider my feedback and take steps to expedite returns in the future.

Thank you for your attention to this matter. I look forward to seeing potential improvements in your return policy.

Sent merchandise back for a refund 1 1/2 months ago and still have not received refund to my CC. I have sent 2 messages on their actual site explaining the situation and have not heard anything back at all. I would expect to have heard something back after using their own link from their site, but still waiting a month later.

HORRIBLE customers service. I've been waiting a month for my refund to be processed, then there's a wait for the money to actually be refused after the month long process.
You can't get through on the phone. The chat takes forever to get a response

Returned 2 bras on 9/20/24 and have tracking history to show they arrived 9/23/24. Still don't have full refund more than 5 weeks after they received the items back. Have emailed repeatedly to no avail. Will not order from them again.

Update: I finally got my refund after formally filing a complaint with the BBB.

I have been having problems receiving a refund, along with many other customers. I had not had an issue with my returns before this. I almost don't believe there are "system issues" for over a month. There has been no actual effort to give me a refund for the items that I no longer have in my possession besides unhelpful emails saying there's a "new system." I've been in contact for almost a month now. I was offered a voucher for store credit, but I no longer trust this business so I don't want to risk losing money again.

UPDATE 11/08/24 - I recieved a request for more information on my complaint. I provided the information, and literally within an hour I was contacted about my order numbers.
I had a choice of store credit or a refund to be returned to my cc. I chose to refund to my cc.
Thank you for the fast response.

I used to order from Bare Necessities with no issues in the past. Now, good luck getting your money back. Even if you agreed to just take store credit as a refund.
I returned 2 bras towards the end of September and they were recieved. Yet no store credit as a refund or a refund to my credit card.
What kind of business does this? I wanted store credit because I thought it would be easier, and just order 2 bras with the returned money.

Horrible. Website states will send out in 1-3 days and 5-7 days for shipping. It took 9 days for them to even get it sent out and the expected arrival date is an additional 11 days. Had I known, I would not have ordered it. I needed the bra for an event. When I realized they didn't send it after 8 dsys? I left messages stating I needed it by Nov2. They should have sent it s faster method to assure me it would arrive in time. Instead they sent it with a method that exceeded the 5-7 days it is promised in the website. I ordered in plenty of time had they sent it out in time. It is scheduled to arrive 3 days after my event. I don't need it now. I had to find another bra for my event today. I was told it couldn't be returned because it was a final sale. That is unacceptable that I can't return a $60 bra that took 2 times as long as they stated it would take to arrive. This is very bad way to run a business.

**THEY HAVE BECOME CORPORATE** IT HAS TAKEN ME 2 MONTHS TO GET A REFUND** 🚨BEWARE🚨

I got an email stating that my return was received over 20 DAYS AGO and have still not been refunded. I have sent multiple messages through the contact form and have tried using the chat function but no one ever responds. I am going to dispute the charge with my credit card at this point. I have ordered from here in the past and never had an issue, but this is completely unacceptable. It's one thing to deal with "growing pains" as the response in all the other reviews say, it's another thing completely to not refund money that customers are owed and to not even respond to inquiries!!