Bare Necessities Reviews 

Unfortunately, I can mirror the two comments below regarding returns. I, too, have been trying to get my refund processed. They explained to me of the upgrade and each time I’ve called, there’s a promise of ‘catching up’ by weeks’ end. Finally told me that they would escalate to a manager who would handle it manually within 24-48 hours. Still no refund. My return was received by them on Sept 20th. I guess I’ll have to pursue through PayPal as well. Very disappointing and I urge anyone ordering to take these comments into consideration.

I've never submitted a 1 star review before but after contacting Bare Necessities to get the refund from my order 4 times, unfortunately, I need to file a dispute with Paypal. BN confirmed they received my return package on 9/26 and promised to process the refund by the end of that week every time I called. I sent the first inquiry via online contact form on Oct 6, then called on Oct 7, then again on 10/15 and 10/22. Each time a customer service representative promised to speed it up and get it processed by the end of the week. I was told the company went through a system upgrade at the end of September, so things were slow, but it's been a month now, and I just want to get my refund.

I have ordered from them several times before. This time I made a return that they verified receiving on 9/23/24. Still no refund. Are they having financial difficulties?

3 weeks waiting on a refund. their excuse a new system upgrade. awful company. I have to call my American express card to get my money back. don't do business with this mickey mouse company.

This company has the absolute WORST fulfillment process than any other company I've ordered from.

My original order was on Sept 14, 2024. I followed the DHL & post office updates throughout the process. Only to find out that Bare Necessities had neglected to add my apartment number to the address (I never forget that).

Now, a month later, I'm still waiting for the replacement product that was ordered on October 4. Today is October 13. I could have had someone walk it from Texas to SE Florida in less time.

Response: I've been waiting a month, what's a few more days?

UPDATE: The package was allegedly delivered, not to me. I tried to email Bare Necessities, but they've chosen not to respond. Use this company at your own risk. I changed the number of stars to 1, only because there is no -10!!!

This company has great customer service! It's difficult to find bras in certain sizes and they have a wide variety of styles to choose from, as well as other good quality lingerie and underwear at very reasonable prices. I had a slight problem with 2 bras that I ordered and customer service Nea Rodriguez addressed the issue quickly with an exceptional level of professionalism and
poise, as it can be a little awkward describing bra issues with a stranger. Take advantage of their personalized bra fitting consultations as well!

I’ve been buying from bare necessities for years . Recently I bought a bathing suit bottom and top from here and the bottom did not fit as expected. All I wanted to do was exchange it for a different bottom . They do not have an exchange policy so I opted for a credit They received my return but did not issue my credit voucher. After a couple weeks I called to follow up as I am in a situation that the bottom I need may go out of stock leaving me with just a top. After calling customer service I was informed that a few weeks ago they had a system update that has now delayed my credit voucher. They have my money, they have the merchandise and I have just a top . The customer service department said I should wait yet another 7-14 days for my credit voucher. Totally unacceptable. I will not be spending more money with them. Go to LASCANA . Nice bathing suits with no hassle.

I’ve also been waiting for my order for over 2 weeks. They claim that they ship in 1-3 business days. I was able to finally speak with someone by email after emailing them 5 times. They let me know that they are in the middle of a system update to merge with Shopify and that orders are shipping out now. They claim that any orders made after 09/25/2024 were affected by this and they started shipping out on 10/01/2024. They also stated that this was communicated in the confirmation email for my order. First of all, they did not communicate this information in the confirmation email. Second, why didn’t you tell the consumer this information so that we can make informed purchases? Had I known that you were in the middle of business issues, then I would number one, understand the delay and number two, maybe think twice about placing an order at this time. They aren’t being transparent. Lastly, why have deals and promotions around the time of a system update to make more people want to order and cause more conflict? Sounds like a shady business to me and they don’t care about you. It is all about the money that they currently have of mine but I have no product.
*Update*
Received a reply and they did cancel my order because it was “stuck” in the system and they gave me a refund. They even offered to give me free shipping if I wanted to reorder. I will change my rating since this was quickly rectified after my complaint but it was still an inconvenience.

Placed an order for 2 bras on sale on September 28, 2024. They still have NOT shipped and no emails from the business. Sent them 2 emails now asking when it's shipping and NO RESPONSE. Just filed a chargeback with my credit card and got a refund. Website says they ship in no more than 3 business days. LIES.

*UPDATE***
Updating my review to 4 stars. 5 stars for customer service, 4 stars because their system is being funky, which I do understand is difficult for e-commerce but, it's important to communicate when issues arise. Thank you to Brandi who was able to provide me with my tracking number quickly and thankfully my order is actually arriving today. ****

Placed order on the 29th. None of the items were out of stock. Have submitted 2 contact forms since to ask when they plan on shipping. No response. Not shipped yet.
Now I have wait 30 days to dispute the charges with shoppay because they aren't communicating or fulfilling my order. Really wish I had a size that was easier to find in person so I didn't have to resort to using online sites.

If I could give them zero stars, I would. Long story short, I paid with a gift voucher and needed to return those items. When I replaced the items I was told it would come about 3 weeks faster if I put the new order on my credit card and when the returned items were received, my credit card would be refunded. NOT THE CASE. I am currently unemployed and need my money back on my credit card (as promised), not another gift voucher. I will NEVER buy from this company again so what the hell would I do with a gift voucher. I called credit card company and filed a dispute. LIARS!!! I do not recommend buying from these thieves.

Unfortunately, the girl (Brittany) with whom I spoke about my final order of 9/10/24 is the one that told me she could have it refunded to my credit card. She brought it up, I did not ask for it that way. I questioned her no less than 4 times as I was shocked by her telling me that. So in good faith, I ordered on my credit card. I called several weeks later and another employee told me it would definitely be credited to my credit card. Maybe appropriate training is in order because I feel deceived. I feel since your employee told me that and made a mistake that you should make good on what she told me, but NO!

Their system messed up my ship to and bill to address. Shipped to wrong address and would not refund the order. They had shipped to me before. No one checked the account for accurate info.

I have been having an issue with finding a bra that is comfortable and fits right. I have received and returned several times and each time I have had to increase cost for many reasons.
I have had to speak to many customer service people, but to Kim was very helpful, understood what I was asking and able to keep me as a satisfied customer!!!

Bare Necessities has such a tremendous selection- which is so meaningful when in a very hard to find, hard to fit size.

Their customer service is second to none, and I could not have asked for more than the EXCELLENT service they provided!

Erika was so incredibly helpful in finding the correct size and went above and beyond what I could have expected!

This is my go to place always!!

I am extremely disappointed with the customer service of this company. I have been buying bras from this company for many years. I recently purchased a bra and it was never delivered. I got on the phone with customer service, she refunded the order and walked me through re-ordering the bra over the phone. When I received the bra, it did not fit. I reached back out to simply do an exchange, when multiple customer service representatives told me that the bra purchase was a final sale. Only the rep on the phone did not mention to me that it was a final sale. They all REFUSED just to simply give me an exchange so I could buy a new bra. Their bras are way too expensive to be treated like this. I would be very cautious about buying from this company. I have a horrible experience with their customer service.

Decent prices; good return policy. Main problem is the vauchers NEVER END UP in your emails. You are required to contact customer service during business hours to get help. The chat during off hours is to make you feel better, but they can't actually do anything. What this means effectivelly is you will easily miss a sale because you have to wait for 2 days to get help.

I had purchased shape wear for my mother as we have an upcoming wedding, and I paid for express shipping so that it would reach her in time prior to her fitting. The item was on sale, and while their standard policy is that there are no refunds or exchanges on sale items, given that the item was late and my mother needed something urgently, we ended up going to Target so that she could find something similar for her fitting. That said, she never opened the box. I called customer service and explained that the shapewear is pristine in an unopened box, they still would not take the return. It's absolutely ridiculous that they won't take something that was never opened. Don't shop here as the customer does NOT come first.

Extremely supportive strapless bra. 32DD
Bra stays in place. Highly recommend!

I was in a dept store yesterday nd the sales lady recommended I order my bra from BN. So today I ordered 5 bras not realizing I had the same bra twice in my basket. I also got a free shipping which stated I would get the bras by Wednesday. I called immediately to cancel the extra bra and then I asked Diana to make sure I get them by Wednesday as I leave town next day. She said it's a 10 day shipping window. Meaning Wednesday and ten days after. But for $12.50 I can get two day priority shipping. I questioned why I would have to pay more money for one day difference in addition since I am already receiving free shipping on a large sale. Since USPS charges 8.50 for priority? She was not willing to accommodate me and sounded rather short and quick to cancel my order. It is astounding that in a given climate she would rather loose $250 sale for the company than accommodating a customer. So I ordered same bras from Zappos, free shipping and Sunday delivery. Funny, I will mention, that I wrote the same review on the BN site and it wasn't posted but the company. Perhaps they don't allow 1 star reviews. I won't be shopping with BN and stick to my dept stores, Saks and Nordstrom and ZAPPOS.

I ordered a digital gift card on BN’s website for my sister’s birthday. When you order, you can select what day you want the gift card sent by email, so I chose the day I ordered it (her birthday). Usually a digital gift card is delivered really quickly but the email with the gift card still hasn’t been sent. Though I have received 4 other sales emails from BN. When I called customer service, they said it can take up to 15 days to send the email. That seems like a really long time to issue an email gift card, and if that’s true they should not allow you to select the email date earlier than 15 days.