Bargate Reviews 

Our Second Bargate Home ❤️ We were looking to move home after living in our original Bargate Home that was a 2 bed for the past 5 years, we had looked at older properties, other new build developers, but when we came to see another Bargate Home it just felt right. The service, the quality of the property, the finer details of the home, it was all that was loved about Bargate the first time around and we could really see how over the past 5 years they have refined as well. Callum, Maddie and Zoe have been absolutely lovely. Really approachable, proactive and great at communication. Everything has felt like a breeze. It was really lovely to have such a personalised service and feel really looked after during what can be a really stressful time.

We have just recently moved in to a new Bargate home in Warsash and really couldn’t be happier. The layout and build quality are superb. Throughout the purchase process Callum, Maddie and Zoe in the sales office were great. They always kept us up to date with the progress and sent weekly photos as the house build progressed. This was such a lovely touch as it was so exciting to receive these every week. I’m delighted with my move to my new home.

We have recently moved into a house at Herons Quarter in Warsash. Having never bought a new build before we didn’t know what to expect. We can honestly say it has exceeded our expectations. The house is beautiful and built to such a high standard with loads of high end extras included as standard.
The customer service couldn’t have been better from Callum & Zoe. We’ve received weekly emails from the team including photos to show us the progress of the build. We came for several site visits during the build and they were always really accommodating and super helpful. Now we’re in any minor issues we’ve had have been dealt with really promptly.
Initially we had reservations about buying a new build because of some of the stories you hear about poor build quality, but now I’m not sure we’d buy anything else.

My mother recently purchased a new home with Bargate Homes . This was her first house move in 46 years and a very emotional time for her . The team in Warsash -Callum , Maddie and Zoe were all so supportive and understanding of her situation and made the process as easy they could for her .

The team were extremely helpful with our house purchase, constant communication and onsite/ on the end of the phone whenever we needed. Our house is finished to a very high standard, we are really pleased!

We have recently moved in to a new Bargate Home at Heritage Place. The process has been as smooth as can be expected with any house move. The sales team (Tony, Jonathan,Vic) were always on hand to help the process run smoothly and as quickly as possible, even stepping in to help when we were let down by our initial solicitor. I had lots of questions during the purchase process and would pop in to the sales office on a regular basis. My questions were always answered and nothing was too much. We had a lovely house warming gift from Bargate and felt fully informed about how to make the most of our house following the ‘new home visit’. We are now settled in and the after sales team (Claire/Lisa) are working hard to address the snagging issues that any new home comes with.
I would highly recommend the new build home buying process with Bargate.

We are currently in the process of purchasing our new home with Bargate Homes and thus far the service has been nothing short of outstanding. We were very impressed with their professionalism, their customer service, all the engagement and updates we have received throughout our journey. Jonathan, Tony and Vic have been fantastic support and always responded to all our questions and queries in the record time. In my 10 years of living in the UK, Bargate Homes and the sales team have truly set the benchmark in terms of customer service.

We recently purchased from Bargate in the Herons Quarter site. The staff were excellent throughout, both knowledgeable and constantly helpful and flexible.

We’re now moved in and the ongoing support and customer care is spot on!

Callum in particular was super helpful, and certainly knows his stuff when it comes to new builds!

Callum, Zoe and Maddie at the Herons Quarter sales show home and office have been outstanding. From the first time we considered buying a Bargate home through to move day every request was dealt with and exceeded. Customer service at its highest level. As we settle into our home the Bargate quality still continues with excellent post-move care. Thank-you to you all.

We’ve never moved into a new build before so this was our first experience. I have to say the guys at Bargate Homes have been amazing from initial interest and sales right through to home induction and post-completion support. We’ve dealt mainly with Jonathan, Tony and Victoria who have all been great, responsive and friendly. The spec of the house is also if a really high standard and although we’ve only moved in 3 weeks ago, already feel settled and happy with our purchase.

2nd time of posting, after Bargate had my review removed ! Saying it had harmful and illegal content. This is a true account and review of this company !!!
Just another reason to stay clear of this company.

Avoid at ALL costs !!!
DO NOT BUY FROM THIS SCUMBAG COMPANY !!!!
They will lie to you about pretty much everything. Sales will agree to do anything, then not deliver on their word. Workmanship is poor across all trades. The unwillingness to accept responsibility for anything is truly unbelievable !
Around 450 snags in a brand new house ! This is after their website states ‘if it’s not good enough for our house, it’s not good enough for yours’ They ‘claim’ to have a quality control sign off, then a directors sign off ! Either these two people are completely blind, or they have absolutely no idea what they are looking at ?!
How can paintwork be snagged with an ‘x’ written in pencil, then it passes their quality control ?! Only for us to see numerous ‘x’s around the property on the day we move in. They don’t follow Premier Guarantee’s spec, and don’t want to bring defects up to the required standard. Premier are just as bad, they’re supposed to be neutral, but from my experience, they will change their mind for an easy life, and side with the builder ! Certainly not looking out for the customer what so ever !
No wonder certain builders use Premier, it’s quite literally a license to do whatever you want.
All the above is my own personal opinion, obviously.
Lastly, rather than sort out all the issues round a table, with us, like a responsible, customer friendly company, Bargate have now refused to talk to us, and now all future correspondence has to be made through their solicitor !
Maybe Bargate should go into politics ? I think they’d fit in nicely, with what they tell you, and what they actually do !
This post could have been so much longer, with all the failings as a company, but I really can’t be bothered wasting anymore time with this two faced company. You have been warned !!!
Finally, don’t think that you have ANY cover whatsoever from Premier Guarantee ! They will do ANYTHING to get out of actually sorting an issue, they will side with the developer, and leave you high and dry. We just tried contacting them about some extract ducting from our wc. The outside grille was fixed with just white silicone to the brickwork, the ducting run was only 900mm max, but I ended up pulling 1,500mm excess out of the wall ! The core holes slope upwards through the brickwork, so any water that makes its way into the ducting, will make its way into the fan itself. We’ve raised the issue with Bargate and their solicitor, who are both still ignoring our emails. So glad we wasted our time and money with Bargate ! They are definitely not the company they used to be.

In the process of buying a house and can only give top marks for the professionalism and helpfulness from Victoria and Tony today.
Very impressed with the finish of these homes.

We've been in our Bargate Home nearly 3 years, so the perfect time to review this company. The purchase experience was a mixed bag. On the plus side we were sent regular progress updates including images, which were very useful as we were living approx 140 miles away. We were also invited to see the house at first and second fix stages which was also very helpful.
As this was the first time we had purchased a new home we had lots of questions some of which the sales team seemed to find annoying, especially when we questioned how much the maintenance fees would rise by each year as we had read many articles about how hedge funds had been investing in these companies as a new revenue stream and some developments weren't being completed properly with road and drainage problems and we just wanted reassurances that Bargates Management companies would be trustworthy.
We were also living in a holiday home with our furniture in storage at the time as we had been pushed into completing on our own home so we didn't lose our sale.
We had our final viewing about 4 weeks before our estimated completion date and the house was finished except for the garden, so we were surprised when a week later we were told that our completion date was going to be moved back by around 3-6 weeks, which we couldn't understand and when we contacted the sales team, they were very unhelpful telling us that this could be pushed back even further as per their terms. This was very stressful as we would have to vacate the holiday home as the owners were going to carry our some maintenance work. Fortunately the next time we contacted the Bargate sales team about our situation we spoke to Charlie, who very helpful and told us he would explain our situation to the management and try to make sure we were able to move in before we had to vacate the holiday home. About 2 weeks later we we're contacted by Bargate to inform us they we would be completing on our original date!!!!
Moving in day was also quite stressful as we were trying to do the walk around where you are supposed to spot any snagging issues and other faults, while the removal company were waiting on the doorstep. This walk around is basically to make sure you sign off before moving any furniture into your home and any damage this may cause. My advice would be to make sure you move your furniture in during the afternoon or the next day, so you don't end up rushing the walk around.
We have had many snagging issues over the past few years which 95% have been dealt with to our satisfaction. Jess who has been our contact at Customer care has been very helpful and polite while dealing with our issues. The only issue that has been ongoing and will never be sorted out is the rainwater that enters under our garage door, Bargate fitted a rubber seal (which we had to purchase) under the door, which hasn't solved the problem due to the lintel that the door is fixed to not being level, fortunately the garage is not joined to the property.
The only reason I am able to give four stars is the excellent Customer Care Operatives namely Mark, Dan & Paul who are always punctual and carry out their work to a high standard and are a pleasure to be around, its a real shame the contractors employed by Bargate don't work to the same standards.
In general we are very happy with our home, which has been well designed and the development, which is well laid out.
Unfortunately parking around the development has been a problem and even though there are two good sized visitor parking areas and lay-bys, people still park on the streets, which according to the covenants everyone signed is prohibited.
Also Vivid who are responsible to repairs on the social housing parts of the development have allowed brocken windows in the flats to go unrepaird for weeks, which is visually unacceptable.

I dealt with Jonathan, Vicki & Tony of Heritage Place and delighted with overall experience

Absolutely thrilled with our recent home purchase in Herons Quarter. From start to finish, the experience was smooth and exciting. The moment we stepped into the house, we knew it was what we were looking for. We are also amazed at the quality of everything and those little extra touches.

The process itself was surprisingly stress-free, thanks to the amazing sales team Callum, Maddie and Zoe! Basically… the A-Team and an absolute credit to Bargate, nothing was inconvenient and we were immediately made to feel part of the Bargate family. They were knowledgeable, responsive, and always available to answer any questions I had, making the entire process feel seamless.

Now, we just settling in (day 2) and make this house truly feel like home. Highly recommend taking the plunge if you’re considering buying – the right home is worth the effort!

We just bought a house on the River cross development. We were supported by the sales team throughout the process. Maddie, Callum, Tony and Zoe were excellent. The completion day ran very smoothly and the house is great. Chris and Caroline Nash

We’re currently in the process of buying our first home at Heritage Place with Bargate Homes, and we couldn’t be happier with the experience so far. As first-time buyers, the process initially felt overwhelming, but Tony has been absolutely fantastic every step of the way. He’s been incredibly patient, knowledgeable, and supportive, making sure we feel confident and informed throughout the journey.

The quality of the development and attention to detail in the homes are clear to see, and the customer service has been second to none. We’re really excited to move into our new home and would highly recommend Bargate Homes to anyone looking to buy, especially if it’s their first time!

We are in the process of buying a new house, and so far, Bargate has been fantastic to deal with. The sales team—Jonathan, Tony, and Victoria—is extremely professional and knowledgeable, always happy to answer any questions or go the extra mile to ensure a smooth experience. Their professionalism and commitment to customer satisfaction have made the process much easier and more enjoyable. We are excited for the next steps and looking forward to completion.

Recently moved into our new home at the Rivercross development and are absolutely delighted. From the moment we first looked at the show home and spoke to Zoe we knew we wanted to live here. All the Sales Team have been fantastic- Callum, Maddie & Zoe, we can’t praise them highly enough. Our experience in buying our new home has been easy and a pleasure. On the odd occasion when we wanted something changed or required additional information on the status of our new home, nothing was too much trouble for them as they are extremely helpful and genuinely care about the customer service that they provide. This can also be said for the whole of Bargate Homes.

Great experience with the Bargate Homes sales team. Jonathon and Tony were excellent in giving weekly updates and answering any questions we had. Seamless move in experience helped the stress of moving just before Christmas! Would recommend.