Sue Gillam was professional extremely knowledgeable and patient in helping us to design and organise our Bathroom/toilet refit. We are incredibly pleased and grateful that our new Bathroom/toilet is j... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We have use City Plumbing for a lot of small parts in the past but recently had some bigger projects like a new bathroom, underfloor heating and backer boarding the living room and hall. We have foun... Toon meer
Tony Scarlett at City Plumbing at Colchester Ave Cardiff was outstanding for customer care. Guided us through all the options explained the technical issues.He was extremely patient with us Nothing... Toon meer
Absolutely delighted with City Plumbing in Grimsby! ⭐⭐⭐⭐⭐ Mia did an amazing job designing my downstairs toilet and cloakroom. Nothing was ever too much trouble, even when I changed my mind about thin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With over 280 Bathroom Showrooms nationwide, our expert Showroom Managers are on hand in branch and online to create beautiful designs, bringing your new, dream bathroom from a vision to reality. Our team's expertise will ensure you receive the perfect bathroom, offering expert support & advice, whilst providing everything you need for your bathroom installation.
Contactgegevens
Eldon Way, , Crick, , Northampton, Verenigd Koninkrijk
- customerservice@cityplumbing.co.uk
- www.bathrooms.com
4,9
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A Great Experience
We started with a blank canvass but Natasha guided us through the design and selection of the two bathrooms. The completed one looks fabulous.
Thank you Total Bathrooms
7 mei 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Jeremy Wood
Thank you for taking the time to leave a 5 star review. We are delighted to hear of the great experience you had while shopping with us and that with the guidance of Natasha, a fabulous bathroom has been created! We hope that we will see you shopping with us again in the future.
Kind regards
Siobhan @ The Bathroom Showroom
Above and Beyond our Expectations
We are absolutely delighted with the transformation of our bathroom, supplied via Ellie Borrows at City Plumbing Aintree, and fitted by an outstanding team via John Carr at JC Bathrooms. The service received from everyone involved has been excellent. They've all guided us well throughout, and their expertise and knowledge ensured we made the best of the space we had, so it's ended up even better than we imagined.
28 juli 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Tina,
Thank you for taking the time to leave us a 5 star review!
We're thrilled to hear that you are so happy with the transformation of your bathroom.
It's wonderful to know that the service you received from Ellie Burrows at City Plumbing Aintree and the team was excellent and that their expertise helped you create a space that's even better than you imagined.
We will be sure to pass on your compliments to the team.
Kind regards
Tricia @ The Bathroom Showroom
Emma was amazing
Emma was amazing - she knew the products incredibly well and could give really good advice based on our needs & budget - also a whiz with the software used to map everything onto the room and help think through all details. This was the best design / advice session i've ever had and I wish I'd found her sooner.
11 augustus 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Amy,
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear that Emma was so amazing and helpful during your design and advice session.
It's wonderful to know that her product knowledge, expert advice, and proficiency with the software made such a positive impact on your experience.
Could you please contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk to provide us with the branches details for us to forward your great feedback onto Emma and the team
Kind regards
Tricia @ The Bathroom Showroom
Gail at the Dronfield store was a star
Gail at the Dronfield store was a star.
After being let down with delayed deliveries from another local supplier we called into The Bathroom Showroom at Dronfield.
Gail could not have been more helpful. We discussed requirements and she put together an order with no trouble. A few weeks later and all parts were delivered and after installation our new bathroom looks fabulous.
I can totally recommend the team at Dronfield.
20 augustus 2024
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Chesterfield,
Thank you for taking the time to leave us a 5 star review!
We are thrilled to hear that Gail at our Dronfield store was a "star" and could help you out.
We pride ourselves on providing excellent service and a seamless experience, and we're so glad we could turn things around after your previous experience.
It's fantastic to know that your new bathroom looks fabulous and that you're happy with the results.
We will be sure to pass your kind words along to Gail and the rest of the team and Dronfield.
Kind regards
Tricia @ The Bathroom Showroom
Excellent service from Stephan who…
Excellent service from Stephan who helped me choose the correct tiles and was able to organise the order to be delivered to the store much quicker than the usual.
12 augustus 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Teresa Doherty
Thank you for taking the time to leave a 5 star review. We are delighted to hear of the excellent service you received during your recent experience of shopping with us. We would be grateful if you could contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk to provide us with the details of the branch that you shopped with as we would love to pass on your kind comments.
Kind regards
Siobhan @ The Bathroom Showroom
Great Service!
City Plumbing Brighton provided my new bathroom back in 2022 and I have been very happy with their products. On this occasion, I needed a new sanitary hose head but did not need the entire kit. The experience was made great by Manager Stephan Ritchie who went the extra mile to assist me on my request. Stephan shopped around and managed to find one. It was delivered within two days and I picked it up the next day. Stephan is an asset to the organization. Don't let him go!
28 juli 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Julian,
Thank you for taking the time to leave us a 5 star review!
We're so glad to hear that you're still happy with the bathroom we provided back in 2022.
It's wonderful to know that Stephan Ritchie was able to assist you with your request for a new sanitary hose head.
We pride ourselves on having dedicated team members who are willing to go the extra mile for our customers, and it's great to hear that Stephan is a shining example of that.
We'll be sure to pass along your kind words to him.
Kind regards
Tricia @ The Bathroom Showroom
Disappointing customer service
Had a great online appointment but was then ignored for three weeks where inconsistently sent follow up emails to please send us the quote for the design. The bathroom showroom would not provide this, or reply to my emails at all during this time. We were genuinely considering a £10k bathroom with them but now taking our business online. Shockingly bad customer service.
31 juli 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Jess,
Thank you for taking the time to leave us a review,
We sincerely apologise for the frustrating experience you've had.
This is certainly not the level of service we aim to provide, and we're very sorry for the lack of communication and the delay in sending your quote.
We understand how frustrating it is to be ignored, especially after a positive initial appointment and while considering a significant investment.
Your feedback is extremely important to us,
Please could you contact our customer service team on either 0330 678 0267 or customerservice@cityplumbing.co.ukto provide some further details so we can investigate this further with the showroom team to ensure this doesn't happen again.
Kind regards
Tricia @ The Bathroom Showroom
Great customer service
We found our planning and choices of bathroom fittings and flooring so much easier having the help of Jenna at the Walthamstow showroom which has a good variety of items on display and we were given several brochures which helped with our choices She gave great advice and helped by showing us our design digitally. We had our delivery made at the date of our choice ready for our plumber to start and the delivery guy was helpful getting the stuff in our garage with us. There was a problem with one of our units but Jemma sorted that very quickly to our satisfaction. We are now very pleased to have our bathroom completed.
17 juni 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Patricia,
Thank you for taking the time to leave us a 5 star review!
We are thrilled to hear that you had such a positive experience
with us.
It's fantastic to know that Jenna was able to make your planning
process for bathroom fittings and flooring so much easier.
We're also glad to hear that your delivery went smoothly and that our delivery team was helpful.
We understand that issues can sometimes arise, so we're especially pleased that Jemma was able to resolve the problem with one of your units quickly and to your satisfaction.
We will be sure to pass on your fantastic feedback to the team.
Kind regards
Tricia @ The Bathroom Showroom
I had an exceptional experience dealing…
I had an exceptionally great experience dealing with Tony Scarlett, the Showroom Sales Manager at Bessemer Road, Cardiff. He assisted us in finding quality products at great prices for our two bathroom renovations.
I initially spoke with Tony over the phone, and he was incredibly helpful. After our conversation, I emailed him my wishlist, and he promptly responded. Thanks to Tony's efficiency and support, we were able to place a very large order within just a few days.
I would wholeheartedly recommend working with Tony. I’m confident that he has a great team at The Bathroom Showroom at City Plumbing Supplies on Bessemer Road in Cardiff as well.
31 juli 2025
Antwoord van The Bathroom Showroom
Hi Melissa,
Thank you for taking the time to leave us a 5 star review!
We are thrilled to hear that you had an exceptional experience working with Tony Scarlett for your bathroom renovations.
It's fantastic to know that his helpfulness, efficiency, and support made such a positive impact on your project.
We'll be sure to pass on your kind words to him and the entire team.
Kind regards
Tricia @ The Bathroom Showroom
Excellent service and knowledge of…
Excellent service and knowledge of products.
Very friendly and helpful
Natalie and Lina great work !!
1 augustus 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Stephen,
Thank you for taking the time to leave us a 5 star review!
We're so glad to hear that you had an excellent experience and that you found our team to be friendly, helpful and knowledgeable about our products.
We would appreciate it if you could contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk to provide the showrooms details as we'd love to pass on your great
feedback to Natalie, Lina and the team!
Kind regards
Tricia @ The Bathroom Showroom
Stephan - Brighton Branch
Stephan in the Brighton branch was very helpful. The process was a bit protracted because I made a few design changes and asked for some extras to be added in last minute. Stephan made all of the required changes and alterations as soon as requested. No sighing or eye rolling. He also liaised with my builder regarding delivery timescales and requirements. Would throughly recommend, very professional and friendly.
9 juli 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Alan,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that Stephan from our Brighton branch
was able to provide you with excellent service.
We understand that design changes can sometimes make the
process a bit protracted and we're so glad to hear that Stephan
handled your requests for alterations and last minute extras
with professionalism and a friendly attitude
We'll be sure to pass on your great feedback to Stephan and the team.
Kind regards
Tricia @ The Bathroom Showroom
Ensuite Renovation June 2025
Emma was great throughout the design process. She worked within my budget and was always prompt in dealing with any queries I had.
I wanted to take out a cavity wall at the back of sink and toilet, and Emma created a design which fitted perfectly into the space. On listening to me she selected a shower door which would be easy to clean in comparison to my 25 year old one. And compact toilet which gave us more space.
I managed to get some products in their sale which was a great help, and I appreciated her advice in any quest I had.
Due to pipework clashing with drain in original shower tray we contacted City Plumbing who were great in finding me a suitable replacement promptly.
25 maart 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Customer,
Thank you for taking the time to leave us a 5 star review!
We are so pleased to hear that you had a great experience
with your ensuite renovation and that Emma was able to help you
throughout the design process.
We're glad to know that Emma's design including
the compact toilet and the easy - to - clean shower door,
met your needs and made the most of your space.
We would appreciate it if you could contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk to provide the showrooms details as we'd love to pass on your great
feedback to Emma and the team!
Kind regards
Tricia @ The Bathroom Showroom
City plumbing, minworth
I had a fantastic experience working with Charlotte while planning my bathroom. She was incredibly helpful, full of great ideas, and really took her time to understand what I was looking for. Her attention to detail and friendly approach made the whole process easy and enjoyable. I truly appreciated her guidance and creativity—highly recommend!
23 juli 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Gail,
Thank you for taking the time to leave us a 5 star review!
We are thrilled to hear about your fantastic experience working with Charlotte while planning your new bathroom.
It's great to know that Charlotte's helpfulness,great ideas,
and attention to detail made the process easy and enjoyable for you.
We'll be sure to pass along your kind words.
Kind regards
Tricia @ The Bathroom Showroom
Excellent service and competitive price.
Visited the Minworth showroom to look for a replacement bathroom. The service we received from Charlotte and Kerrie was fantastic. As a result I returned yesterday and placed my order without the need to look elsewhere. Charlotte has a very lovely personality and is so knowledgeable and took all the stress away. Highly recommend.
22 juli 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Dawn,
Thank you for taking the time to leave us a 5 star review!
We are absolutely thrilled to hear that Charlotte and Kerrie at our Birmingham Minworth Showroom provided such fantastic service and helped you find your replacement bathroom with ease.
It's wonderful to know that Charlotte's personality and knowledge took all the stress away for you.
We truly appreciate your high recommendation!
Kind regards
Tricia @ The Bathroom Showroom
New Bathroom
We bought our new bathroom from City Plumbing/Bathroom Showroom, Chepstow. Nicola Nixon, the Showroom Sales Manager was very helpful and friendly, making the whole process stress free. We have no hesitation in recommending the company and Nicola for the quality of the products and their excellent customer care.
27 mei 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Steve and Eileen,
Thank you for taking the time to leave us a 5 star review!
We're thrilled to hear you had such a positive experience with Nicola Nixon at our Chepstow Showroom.
We appreciate your recommendation for both our products and customer care!
Kind regards
Tricia @ The Bathroom Showroom
Tony Scarlett - Bessemer Rd showroom
Tony Scarlett - Bessemer Road showroom, Cardiff
I am a returning customer to City Plumbing.
On this occasion I was advised by Tony Scarlett, who clearly has a wealth of knowledge and experience.
Excellent customer service, communication, and personable.
Tony is a credit to the company of which I highly recommended.
11 juli 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Jayne,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear you had such a positive experience with Tony Scarlett at our Cardiff Bessemer Road Showroom.
We truly appreciate your continued business and recommendation!
Kind regards
Tricia @ The Bathroom Showroom
Exceptional service
We received excellent service from The Bathroom Showroom in Brighton. Stephan understood our vision for a new bathroom and swiftly delivered plans. His product knowledge was admirable and he made several suggestions which made improvements to our original idea. We were given regular updates and all emails and calls were responded to swiftly. A very good, all-round service which other companies should aspire to.
20 maart 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Terri,
Thank you for taking the time to leave us 5 star review!
Thank you for sharing your experience with Stephan and the Bathroom
Showroom in Brighton. It's wonderful to know that Stephan's product knowledge and suggestions helped bring your vision to life and that our communication met your expectations.
We truly appreciate your kind words and recommendations.
Kind regards
Tricia @ The Bathroom Showroom
MUST READ - You won't find better than Mia!
This is a much over due review but really important to anyone unsure of what to expect from City Plumbing. Do not hesitate to see Mia...she is unbelievably excellent at her job, she's personable, thoughtful and takes your dream bathroom, puts it together and adds just that little extra something to exceed what you thought you wanted and needed! I had 4 bathrooms that needed updating (no mean feat as 2 have very angled ceilings from Dorma windows) and she put her magic into each one. She really is on this journey with you. Amazing at what she does, can't thank her enough!
Also, all the lads that deliver or are part of the team at Grimsby, you are a joy to do business with.
27 januari 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Mrs Gabriel
Thank you for taking the time to leave a 5 star review. What a wonderful review it is! We are thrilled to read such positive comments regarding the fabulous service that you have received from Mia at our Grimsby branch. Providing high levels of customer service is something that we strive to achieve and its great to hear the Mia is doing just that! We will certainly be sharing your kind words with Mia and the rest of the team at Grimsby and we hope that we will see you shopping with us again in the future.
Kind regards
Siobhan
The Bathroom Showroom
Outstanding Service
Excellent advice and customer support
Highly recommend this excellent store in Brighton
Good range of products to suit all styles & budgets
Superb staff knowledge on the products ( special mention to Stephan for all his advice )
4 juli 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Mr Quintin Young
Thank you for taking the time to leave a 5 star review. We are delighted to hear of excellent service provided by the team at Brighton, who were able to use their extensive knowledge of our products to guide and advise you with your purchase. We will be sure to share your kind comments with Stephan and the rest of the team in Brighton and we hope that we will see you shopping with us again in the future.
Kind regards
Siobhan @ Tha Bathroom Showroom
Thorough and helpful
Thorough and helpful design and product recommendations from Showroom Manager Keith. Highly recommend.
17 juli 2025
Review zonder uitnodiging
Antwoord van The Bathroom Showroom
Hi Michael Revans
Thank you for taking the time to leave a 5 star review. We are delighted to hear of the great experience you have had while shopping with us. Could you please contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk to provide details of the branch that you shopped with, to allow us to pass on your kind comments to our colleagues in branch.
Kind regards
Siobhan @ The Bathroom Showroom
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.