Bathshack Reviews 

I dealt with Jack with regard to a product that I needed to return and get a different one in its place. He and his colleague were very knowledgeable of the stock they carried and the best way to go about the exchange. He followed up with calls and emails to ensure the issue was sorted.

Great response to queries and excellent customer service I made a mistake with my order and the team were so helpful and efficient in getting it sorted .

Fast delivery excellent customer service , there was damage to one of our items and the delivery driver noticed it so he reported it and we had a replacement within 5 working days , very happy with them

Had an issue with taps. Dealt with Ewan who dealt with the issue so quickly and resolved the problem. Very efficient and rapid response to my issue.

Great delivery, on time and items are exactly what it said on the tin!! Thank you….

Our first delivery of 3 mirrors arrived very quickly, while the quality of the mirrors was perfect and exactly as expected we changed our minds on them and the customer service team couldn't have been more helpful. Full exchange has been set up for alternative ones, very happy with the service.

Quick delivery

Good service

Excellent customer service, but I feel the website products should have more accurate descriptions. Items are good quality and competitively priced, and we will use again.

Cowboys, avoid! Bought a vanity and toilet. Vanity was smashed internally, looked like it had been jammed into the box with someone's boot! Cistern was cracked in the box with the toilet. Bathshack refused to do anything even after I sent them photos as it had been more than 48 hours since I bought them! Avoid at all costs, I would give them a zero if I could! If you buy anything, open it and check it before you accept it! Customer service is worse than useless, all they'll do is offer to sell you a new one! Go to a reputable plumbing supplier and get better quality items, and save yourself a ton of hassle!

Thanks Bathshack (Jack in particular) for resolving a product issue I had. Always professional and easy to deal with.

Broken neptune shower unit advertised as leak freak. The delivery was made on the day that was arranged. The package was very big as the shower unit came as on verly large unit measuring approx 1m x 1m x 2m. When removing the packaging which was soaked from the rainy weather I noticed a large crack and dent on the inside of the shower. This shower unit is advertised to be leak free and with such a big whole in it it is guaranteed to leak from the get go. My review will change once the shower unit has been replaced with a functional undamaged unit.

Very happy with our purchases and response to return queries. Ewan was incredibly helpful and responded so quickly each time. Thank you!

Had a small problem with my item I purchased sent an email and ye got back to me within a few days and then got a phone call from a lovely helpful lady called Sarah and she got it sorted will definitely deal with bath shack again

I dealt with Sarah in customer service and she was excellent in dealing with my query/order and sorting same asap for me. Highly recommend dealing with Bathshack, items of excellent quality also.

I recived my bathroom cabinet from bath shack in the post, when I opened it up I noticed it had been damaged in transit. I contacted customer service and Jack shorted it out in a few hrs and dispatched a new replacement. Excellent customer service and quality items. I will be using them again.

After my call about a faulty tap I couldn’t believe the positive reaction from Bathshack! Everyone was polite and clear with instructions to myself. Tney resolved my situation with no fuss or hassle in a rapid timeframe. I would definitely recommend this company to anyone. Thanks to all involved.

James was extremely helpful, patient and professional. Went above and beyond for me... Gave me a great price and offered to split my order. Fantastic customer service. Thanks James :)

Spoke with James, and he was very helpful.