BDR Group  Reviews 

Worked with BDR to support mutual clients, always found the team helpful, proactive and customer focused!

We are a small family business who have been left with no phones at all for 8 days and counting and are still no further forward. Having been told that they would be back working on 29/11/24, it is now 02/12/24, still no phones and no confirmation of when they will be back on?

Excellent service provided from Colin Pelling. Absolute legend, knowledge base is spot on and been able to sort all our IT issues. Highly recommended.

Fast, informative and reliable.

We were very pleased with the service engineer Shane provided. He answered all our questions, was competent and completed fitting our new phones and phone system with very little disruption to our daily routine.

Would highly recommend the BDR Group.

We had Martin visit the office to install new phones, the job took a few hours and although the office was congested and busy he fitted right in. He was friendly, helpful and very informative and also made the training very simple to understand - would recommend.

We have been using BDR for around a year now, Their mobile office phone solutions give me great flexibility managing my business and juggling home life, leaving me free to be able to manage my business anywhere.

We have been partnered with The BDR group since 2017 working together to help their customers procure new utility contracts. They have embraced the product, built a team to do it and been a pleasure to work with.

Highly Recommended

We made the change to BDR for our IT support a few months ago. The initial meeting with Jamie and Owen was very informative and the costs competitive. The switch happened relatively smoothly. The team that we work with have been great at sorting out our day-to-day issues and come back to us quickly with resolutions. This was definitely a change for the better.

Great service from Jamie and the team. Always very responsive, and helpful throughout the experience from start to finish.

We use BDR for our IT support and we decided to switch our company phone systems over too... Martin the engineer was super efficient,installed the new phones, dealt with the broadband signal, went above and beyond the call of duty. This was backed up by Jamie , New Business Development Manager who was both personable and obliging, and found a way around an initial glitch, which met with our entire satisfaction. in essence, we would not hesitate to recommend this group.

martin was an absolute star man, he was quickly able to identify the technical issue i was having, and was able to fix it promptly. So glad he was on the receiving end of the phone as i have been having issues for a while but unfortunately other technicians were not able to sort it out, where as martin was able to help at very short notice and able to fix the issue immediately. thanks martin i highly appreciate and thankyou for your service!

Our Technician Martin was friendly, approachable and helpful during the install of our new telephone system.
We were talked through every step, and easily introduced to our new capabilities and software.
Whenever I have had to contact BDR I have always found the staff to be responsive problem solvers and would recommend the service to others.

Failed Tech support is invariably from an indian support center with little or no knowledge of the customer.

We have been looking at reviewing our telephony and are existing customers of BDR. It has been since the start quite a painful experience but trying to exit after giving more than what is required for termination we have hit a brick wall. They were asked after many attempts to quote for a new contract. After weeks we got something. Still no proper communication around our exit. as a charity we are spending precious staffing hours trying to communicate with a comms company not responding. This has been going on for some months!!

Number porting
Been trying to port some telephone numbers for 4 weeks,
Please avoid at all costs

I'd much like to write a review for the GREAT worker and asset to BDR Group Jerome Minto-Crosdale
(IT Support | BDR Group). My company 'Drama Studio London' had to move offices temporarily which meant huge problems frankly re. having to share new UWL laptops and adjust to an exhausting list of technical workarounds in using the new UWL (non Drama Studio) laptops which meant most simple tasks took an age and we were therefore very behind re. our tough, daily workloads.

Jerome was exemplary in his fast response always, completely reassuring, admirably patient, never negative, technically so informed and ever-supportive approach to both myself and our whole team ! Jerome even offered to write me an excellent step-by-step (written) guide when I was panicking and therefore unable to take information in over the telephone.

Our team all remarked how he utterly saved our bacon in his daily, swift response to several of our office, director and teaching staff. Please highly value and promote this man, in short !

Best regards, Siobhan Burke, Admissions and Contracts Manager, Drama Studio London.

Adam Sheward is doing a great job as our account manager, responsive and proactive. Kyle Byron-Morgan is one of those people with an obviously deep technical understanding but able to communicate well across all levels, including mine.
We've been 5* happy with them since transitioning from another provider 6 months ago

Worked with me to figure out the issue and rectify it!