Bencerandhazelnut Reviews 

Always goes above and beyond and every item is just so beautifully made and lasts for years to come 🧡

I love love love your products and will continue to buy but the ordering process and communication after continues to be a little frustrating.

Absolutely love love love the 3 garments I bought for my 23week old boy ( hearts bodysuit, sweetheart, little love). The design and colour are amazing. The material is nice , stretchy and thick. I had bought the 6-12months which just fits him now, keep in mind my boy who is in the 20-30th percentile for his height and weight, so essentially on the petite side.
I had hoped to get him to wear these over the next 6 months once he moves up a size. Upon trying them on him, they actually fit him now.

I’ve bought others from here including the sage green dad little mate 2023 edition, thinner material but truer to size. Dads little bug in beige, thicker material and runs small, mammas love bug in beige 2023 edition- thinner material runs true to size.

I’m not slandering or putting this label down, I’m just sad that I pay $40 a garment each time for the next size he moves Into & he’s lucky to wear it for the next month.

I ordered two mugs. Beautiful quality and arrived in perfect condition.

So soft! Wash amazing, look great. Lovely customer service. 100% recommend

As always beautiful quality fabrics and adorable designs! Very happy with my purchase and will continue to be a returning customer!!

The quality is exceptional. The design is adorable too.

shipping was faster than I expected and everything is beautiful wrapped

One of my favourite brands to shop with for my children, the quality is exceptional and pieces are so beautiful.

Packaged well, and beautiful products

First time ordering from the main site. Lovely items! fast shipping

Super quick delivery of beautifully made items with lots of thought and detail going into each piece.

Beautiful quality products and quick delivery but would have loved more sizes to be available, and option for returns would also be great for future purchases but all up a great shopping experience.

I just love Bencer and Hazelnut. Their Christmas range is absolutely divine. A wonderful small business.

Had a fabulous experience dealing with Ruby. I needed my order by a deadline and they exceeded expectations and delivered it with plenty of time to spare! The quality is always amazing and that’s why I continue to shop at B&H!

Excellent quality clothes and Christmas stockings. Time and time again I order and I’m not disappointed. Super fast shipping too

Steph is amazing and her products are incredible quality.

I bought a Christmas stocking with an initial, but it was wrong and I’ve tried emailing multiple times to get it rectified but haven’t had a response. I know it’s a busy time, but it says 48hour response and it’s been weeks.

Edit:
I was contacted only after posting this review. They told me they had tried texting me, but when I asked for proof they sent a screenshot of a text to my home phone number (what?!) that was timestamped from that day. They then said they would be sending the item express on the Monday, but sent it on the Thursday according to an email update. Sadly not shocked to say it has still not arrived and it’s hours from Christmas.
I saw a buy one get one free sale and would have purchased a lot, but steering clear of this company from now on.

Great quality, quick shipping and fast helpful responses to my size questions!

I can't fault the quality of the items - it is phenomenal and overshadows a few other issues I've found with the brand. Sizing, style and quality are 10/10. I've stuck to this brand also as they are from my home town and a small business.

Where I can, I do avoid buying direct simply due to the delays/length of time it takes for things to arrive. It seems to take forever for Australia Post to process them - i dont know if it's a delay in them being collected/posted or simply Aus Post doing Aus Post things in the country. A stockist will generally have what I want and that bypasses the other issues I've faced.

I've also found email communication difficult - I received 2/3 items back in September with the 3rd item missing. There wasn't any communication about that fact, or that the 3rd piece would be sent later (which is what was going to happen). In fact it took me by surprise when the items first arrived as normally i get a tracking email. It took me about 6 weeks to get a response simply enquiring as to whether it was a split order or not, had there been an inadvertent miss of the 3rd item etc - the response i eventually got wasn't the most professional and referred to previous responses (there weren't any. Not even in spam), including that I had ticked a box agreeing to delivery in October. Which was fine - but when you get 2/3 in September and without any info on if the 3rd is coming you can understand my concern and confusion.

That 3rd item is now lost somewhere in the post - Australia Post have confirmed and told me to follow up with the seller. Yet to get an email response about whether B&H can assist but it was only sent 2 days ago.