Bencerandhazelnut Reviews 

566
•
TrustScore 3.5 uit 5

3,4

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Absolute disgrace, my experience was so awful that it seems that the company is a scam! Placed an order in August for items that were due in stock in august. It is now almost November and no items hav... Toon meer

Beoordeeld met 5 van de 5 sterren

Highly, highly recommend Ruby & Team at Bencer and Hazelnut!! Their products are amazing quality, and their jumpers are so so buttery soft. They are my go to children’s clothing store when it comes... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been buying Bencer and Hazlenut since back when it was Piper Bug! The quality of the clothes is one thing that has remained unchanged and I could not recommend this company to anyone more than... Toon meer

Beoordeeld met 4 van de 5 sterren

Ordered 2 WINTER (0) mystery packs and 10 SUMMER (0000-00) mystery packs for my newborn who’s due in September, assuming summer would be summer items but for all my mystery items but one, were jum... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Babykledingwinkel
  2. ook in
  3. Babywinkel

Geschreven door het bedrijf

We are a small family business, please share with us how much you love our products! For any enquiries please contact hello@bencerandhazelnut.com


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

566 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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3,4

Alle reviews

(566)

12 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren
Logo Bencerandhazelnut

Antwoord van Bencerandhazelnut

Hi Beverly, I contemplated whether to respond to a review under the disguise of a
competitor business however we did respond to your emails, received & replied to on the 26/9.
As you did respond to us I believe these were received ok, if you wish to chat further please feel free to reach out.
Have a lovely day!

Beoordeeld met 1 van de 5 sterren

No contact

My parcel never arrived and none of my attempts to contact them was responded to.

27 augustus 2023
Logo Bencerandhazelnut

Antwoord van Bencerandhazelnut

Hi Samantha! Just looking now & so sorry I cant see any emails from yourself (have searched your name & the email on order), I will reach out to you from our end x

Beoordeeld met 5 van de 5 sterren

Amazing

Amazing quality, prompt delivery. Wonderful experience with wonderful products

22 september 2023
Logo Bencerandhazelnut

Antwoord van Bencerandhazelnut

Thank you so much! X

Beoordeeld met 5 van de 5 sterren

Mystery items

I was lucky enough to get in fast enough for the mystery items and the quality of the pieces I received exceeded expectations! They are all so beautiful. My little girl is going to love her tutu for her birthday 🥰

22 september 2023
Beoordeeld met 3 van de 5 sterren

I haven’t received my item

I haven’t received my item as my neighbour stole my package. Still haven’t received my refund or received much communication from owners. I understand there are processes and Australia post are making it difficult to refund the company. But I am left out of pocket and no package.
Have purchased from them before with no issues and absolutely love their products

22 september 2023
Logo Bencerandhazelnut

Antwoord van Bencerandhazelnut

Hi lovely, I appreciate your kind comments regarding our products & previous orders. Just to clarify the refund will come to you directly from NZ post as it was known to be stolen. I have replied to all your emails & Facebook comments promptly & done my best to assist in a bit of a unique situation x

Beoordeeld met 5 van de 5 sterren

SO SOFT!!!

Highly, highly recommend Ruby & Team at Bencer and Hazelnut!! Their products are amazing quality, and their jumpers are so so buttery soft. They are my go to children’s clothing store when it comes to gifting to friends and family or just buying something special for ourselves!
I’ve bought online through them a few times but have also purchased at places locally where they already have their beautiful items stocked. They are a family favourite, my two girls myself and fiancé all wear B&H clothing.
Xxx

30 augustus 2023
Beoordeeld met 5 van de 5 sterren

The quality and style is wonderful, website needs improving

The quality is wonderful and the items are unique in their look and feel. This is a wonderful family business and I always look forward to their next release of clothing! I would like to see some improvements made to the website to make it easier to shop, which is why I often purchase B&H through other stockists. I have tried without success to find a way to filter on the B&H website to only show items in a certain size, which you can do on many other websites, Fox and Roo for example. It makes shopping for high demand releases and sales tricky, because you spend so much time trying to find something in the size you need, that it then becomes sold out. I also would like to see the item pictures improved. It would be great if they could take photos of babies, children and adults in the items rather than having them flat on a surface, as this would give us more of an idea of how they fit. Considering there are no returns, I think this would make a big difference to how much I purchase as I try to stick to low risk purchases in case items look different on a real person to how they look flat on a surface.

27 augustus 2023
Beoordeeld met 5 van de 5 sterren

One of the best brands around!

I’ve been purchasing items from here for years now and there’s a reason why! Beautiful items, amazing quality and I love how the bigger they get, it still has that small family business feel. Ruby goes above and beyond for all of her customers. It will be nice to look back on all the special moments, especially Christmas memories and see the beautiful clothes they are dressed in because of the sweet collections they release. My kiddies will wear B&H for as long as they fit in them x

27 augustus 2023
Logo Bencerandhazelnut

Antwoord van Bencerandhazelnut

This is so lovely, Amy! Thank you for taking the time to share, it has made my day xx

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