A comprehensive selection of mattresses in the showroom with helpful staff. We were kept informed by the company on the assembly and despatch of the item. Good deliverey team and some helpful care... Toon meer
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Lees wat reviewers zeggen
The salesperson in the store listened to what we wanted and understood our space requirements and then offered us two different options. The delivery was booked and everything was straightforward. The... Toon meer
Bedrijf heeft geantwoord
Good selection of beds much better quality than the competitions, sales person was a little pushy though, would have liked to of got to the beds before being accosted. We did buy a fantastic bed, sad... Toon meer
Bedrijf heeft geantwoord
A friendly and knowledgeable sales team made the purchasing decision easier. They gave us the space and time to try out different beds and were happy to answer questions and discuss lots of options... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Bensons For Beds - Shrewsbury557
Geschreven door het bedrijf
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contactgegevens
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, Verenigd Koninkrijk
- 1743461737
4,7
Uitstekend
364 reviews
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Good experience spoilt by delivery
We bought a sofa bed in your Shrewsbury store. We really like it, just what we wanted and at a good price. Service was helpful, no problem. Unfortunately, we weren't as happy with delivery. The bed arrived on the agreed date, 1st April, and the delivery men carried it upstairs. However, when I asked if they would take it out of the packaging, they refused, saying it wasn't their job. Now this may have been true, but bearing in mind that I am in my 70s and was on my own, I would have thought that a spirit of helpfulness might apply. To add insult to injury, they handed me a card which stated that I'd receive an online survey form in the next few days (I haven't) and told me to be sure to mark delivery 9 or 10 out of 10! When my husband, who is 80 this year, got home, despite being pretty fit for our age, we did struggle to remove the packaging and set up the heavy sofa. We expected the hefty deliverycharge of £49 to include, at the very least, removing the item from its packaging. This has affected our opinion of Bensons.
1 april 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Shrewsbury557
Thank you for taking the time to share your experience. We’re pleased to hear you’re happy with your sofa bed and the service in our Shrewsbury store. We’re very sorry to learn about your delivery experience and understand how disappointing this must have been, especially given the delivery charge. Your feedback is important to us and will be shared with the delivery team to help improve our service going forward,
Megan | Customer Care Specialist
Great service
. Kept informed everything step of the way. Delivered on time. Great service, would definitely recommend.
12 april 2026
Antwoord van Bensons For Beds - Shrewsbury557
We're happy to hear that you were kept informed and that your order arrived on time! We appreciate your recommendation and are grateful for your feedback.
Team Bensons
customer service was attentive but not…
customer service was attentive but not intusive. Delivery staff were respectful, helpful and skilled.
4 april 2026
Antwoord van Bensons For Beds - Shrewsbury557
Thank you so much for your kind feedback. We’re really pleased to hear our customer service was attentive without being intrusive, and that our delivery team were respectful, helpful, and skilled.
Sleep well,
Megan | Customer Care Specialist💜
excellent service
Mattress delivered on time by Barry and Andy who were efficient and helpful, excellent service
30 maart 2026
Antwoord van Bensons For Beds - Shrewsbury557
Thank you for your feedback! 😊 We’re delighted to hear your mattress was delivered on time and that Barry and Andy provided efficient and helpful service. We’ll be sure to pass on your kind words—excellent service is exactly what we aim for!
Sleep well,
Megan | Customer Care Specialist
Hassle free purchase…
There was no pressure at the Shrewsbury store, making a choice was a very pleasant experience. Any questions were helpfully and simply answered with a minimum of fuss.
The help and support given by Matthew and his colleagues was excellent.
23 maart 2026
Antwoord van Bensons For Beds - Shrewsbury557
Thank you for the lovely feedback Mr Jones! We’re so pleased you had a relaxed, pressure‑free experience at our Shrewsbury store. We’ll be sure to pass your kind words on to Matthew and the team,
Megan | Customer Care Specialist😊
Excellent service from every member of…
Excellent service from every member of staff, salesman in the shop, delivery people and customer support when we had a problem.
22 maart 2026
Antwoord van Bensons For Beds - Shrewsbury557
Thank you so much for your wonderful feedback Hilary! We’re delighted to hear you received excellent service from every member of the team—from our salesperson in the shop to the delivery crew, and even our customer support when you needed help. We truly appreciate you taking the time to share your experience,
Megan at Customer Care! 😊✨
I bought a mattress and I got a mattress
I bought a mattress and I got a mattress, what more is there to say.
19 maart 2026
Antwoord van Bensons For Beds - Shrewsbury557
Thank you for your review! We’re glad your mattress arrived as expected — simple and straightforward. If you ever need anything else, we’re here to help,
Megan at Customer Care
Staff helpful and friendly
Staff helpful and friendly. Bed is comfortable and cosy and brilliant
7 februari 2026
Antwoord van Bensons For Beds - Shrewsbury557
Rob & Ann,
We're happy to hear that our staff was helpful and friendly, and that you find your bed comfortable, cosy, and brilliant!
Team Bensons
Adam and vitalijus were friendly…
Adam and vitalijus were friendly courteous and professional
26 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Shrewsbury557
Thank you for your feedback! We’re delighted to hear that Adam and Vitalijus were friendly, courteous, and professional. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Good communication through out from…
Good communication through out from order to delivery
27 februari 2026
Antwoord van Bensons For Beds - Shrewsbury557
Thank you for your feedback Michelle! We’re really pleased to hear communication was clear throughout, from placing your order right through to delivery. We truly appreciate you taking the time to share your experience,
Megan at Customer Care
Polite knowledgeable friendly staff
Polite knowledgeable friendly staff, with constant delivery updates, and punctual delivery.
23 februari 2026
Antwoord van Bensons For Beds - Shrewsbury557
Thank you for the wonderful feedback Mr Cown! Great to hear our team were polite, knowledgeable and friendly, and that the delivery updates and timing were spot on. Really appreciate you taking the time to share, Megan at Customer Care😊
From the moment visiting shop to delivery 5*****
From the moment visiting shop , browsing , and helpful advice from sales rep Matthew ( which turns out he’s another Divine comedy fan of Father ted also ) who fine tuned our requirements and advised us on upgrading bed mattress for same price to another one reduced in sale as the one we had picked , the process of updating delivery date and time too the delivery straight to house and into bedroom location , taking out all the hard work :-) . We can’t Thankyou enough for the experience .
20 februari 2026
Antwoord van Bensons For Beds - Shrewsbury557
Thank you so much for this fantastic review Jonathan! We’re thrilled to hear your experience was smooth from browsing in store to delivery day. Matthew will be especially pleased to know his advice—and Father Ted chat!—helped you find the perfect mattress at the best price. Delighted the delivery team made everything easy too. We really appreciate your kind words
Megan at Customer Care😊
Bensons Beds Shrewsbury
We went to Bensons Beds Shrewsbury. Sales consultant Matthew was so helpful. He gave us all the information we needed. We were able to make the correct choice of mattress for our needs. The price was perfect and the delivery date was very quick. All round excellent service.
23 februari 2026
Antwoord van Bensons For Beds - Shrewsbury557
Thank you for your excellent review Mrs Shirra! 😊 We’re delighted to hear that your visit to our Shrewsbury store went so well. It’s wonderful that Matthew was so helpful and provided all the information you needed to choose the right mattress for your needs. We’re glad the price was just right and that your delivery date was nice and quick too. Thank you for the kind words — we’re thrilled you received excellent service all round,
Megan at Customer Care
New mattress
Very happy with are new mattress.
This is our second purchase from bensons for beds would highly recommend them staff not pushy, very knowledgeable about their products.
19 februari 2026
Antwoord van Bensons For Beds - Shrewsbury557
Really appreciate your lovely feedback Jan! Delighted you’re pleased with your second purchase and that our team offered helpful, pressure‑free guidance. Thanks for the recommendation,
Megan at Customer Care⭐
Not impressed
Sales team great, the assembly team has made the experience a nightmare. Considering we have paid over 2k for a bed frame and mattress just to have it delivered and assembled with no care or attention. The whole bed was scuffed and full of mud marks. Our house was not treated with care whatsoever. Not impressed in the slightest.
20 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Shrewsbury557
Hello,
Thank you for taking the time to share your feedback with us. While we’re really pleased to hear that you had a positive experience with our sales team, we’re truly sorry that this was let down by the condition in which your bed was delivered and assembled. We’d really appreciate the opportunity to look into this further and put things right for you. We have contacted you today to discuss this further.
Thank you,
Megan at Bensons for Beds
Great service from start to finshed…
Great service from start to finshed thank you all
22 februari 2026
Antwoord van Bensons For Beds - Shrewsbury557
Thank you for your lovely feedback! We’re so glad to hear you received great service from start to finish. We really appreciate you taking the time to share your experience — It means the world,
Megan at Customer Care
Well managed from shop order to…
Well managed from shop order to delivery , clear and concise , arrived in time an well packaged , really happy with quality bed mattress :-)
20 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Shrewsbury557
Thank you so much for your lovely review! We’re delighted everything was well managed from order to delivery. It’s great to hear your items arrived on time, well packaged, and that you’re really happy with the quality of your new bed and mattress. We truly appreciate your kind words,
Megan at Customer Care
Antwoord van Bensons For Beds - Shrewsbury557
Thank you for your positive feedback!
Very good but delivery was delayed by a…
Very good but delivery was delayed by a week
15 februari 2026
Antwoord van Bensons For Beds - Shrewsbury557
We appreciate your feedback and are sorry for the week-long delivery delay. We'll review our delivery process.
Stewart - Bensons Team
Bought a kingsize and a small double…
Bought a kingsize and a small double ottoman style bed . Both lovely quality and very comfortable. Delivery was excellent and the fitters were very courteous and tidy.
The only downside is the delivery costs. I was hoping to buy more furniture from Bensons but the delivery costs more than the buy one get one half price deal. The price goes up the more you buy . It put me off buying in the end
9 februari 2026
Review zonder uitnodiging
Antwoord van Bensons For Beds - Shrewsbury557
We're happy to hear that you find the beds comfortable and appreciate the delivery and fitting service.
We acknowledge your feedback regarding the delivery costs and how they influenced your decision to purchase additional items. We'll certainly take this into consideration.
- Jessica at Team Bensons
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