Berry's Jewellers Reviews 

Fantastic experience, we were served by Lee Davis and he was so helpful and patient while we were choosing. We will definitely be back!

This was my third time buying from Berry’s in York and it was another great experience. I spoke to Luca on the phone a few days before my visit and she explained the various models of the type of watch I wanted for my wife’s birthday and we narrowed it down to two. Visited today, from South Lincolnshire and Luca was great. She explained the features of the two watches and over a complimentary cup of coffee, she talked me through the benefits of both of them. Absolutely no pressure to buy either of them, and she was only dealing with me and not other customers at the same time. I was very impressed and was happy to buy one of the watches we looked at. Luca handled all the paperwork involved in registering the watch and even gift wrapped it for me. There is a reason I have bought from Berry’s three times and why I travel to this store, and Luca is a great example of the high quality service they provide. Thank you Luca.

I have purchased several watches from Peter at Berry's, the buying experience is truly unmatched, the whole experience is a pleasure, from being guided to the right watch to the final purchase, Peter and his team are a real pleasure to do business with, a big thanks also to Runa, who really does go the extra mile to ensure a great experience, Thanks again Paul

This was my first purchase after many visits to shop. Staff were fantastic, helpful and knowledgeable. No pressure sales here. Shop environment was bright and modern with complimentary drink if needed. Thank you Michael & Lee for a memorable visit. Cheers 🍻

Called into Berry's to purchase a specific watch - excellent service from Lee and Tina who made the whole process very relaxed and pleasant. Lee went above and beyond in his service and would definitely recommend - First class sales team who should be very proud of their service.

My husband and I recently visited Berry’s in Newcastle and spoke with Lee, who was friendly and informative with a very relaxed sales approach 😊. Lee was knowledgeable about the Panerai watch my husband was looking to buy, and very amusing. The whole experience was welcoming and excellent, a breath of fresh air. We would 100% return! Amazing experience, thank you.

I had been wanting an Ultra Deep for a while , I went and dealt with Danielle who got the watch into store for me , she kept me updated with all stages of the purchase and was just brilliant from start to finish

Great experience, brilliant customer service from Danielle and Rod. Thank you very much.

To celebrate my recovery from a series of heart attacks, I decided to treat myself to my dream watch, a tri-colour Zenith Chronomaster Sport. So, on a planned trip to Yorkshire, we set aside a day to travel to Leeds especially to visit Berry’s Jewellers on Commercial Street, who are Zenith official retailers.
Upon arrival, I excitedly entered the store armed with the appropriate budget & approached a member of staff to enquire about my chosen watch, I was expecting to be shown to a seat, but instead, I was left standing in the corner while a salesman searched his tablet, only to be told that this particular model was no longer available.
He then turned away from me in dismissal & I was allowed to leave the store without being offered to view any alternatives in stock, nor was I asked about my budget or anything else for that matter.
As I left the store, I felt humiliated & insulted. The whole experience both upset me & completely spoiled my entire day. I didn’t even get to see a Chronomaster Sport, even though they had at least two on display in the window.
I was however, allowed to enter the store with my dog, for which they get 1 star!!

The staff were very polite and helpful. Danielle was amazing and i wouldn’t hesitate to go back. Thanks a lot.

Fantastic experience at Berry's in Newcastle. Staff were fab (Lana) as was the guy that helped me today (sorry, didnt catch your name!) Visited many jewelers but was sold on the ring and the awesome service! 11/10 guys!

Sam was fantastic in the Breitling Store in Leeds. Approachable, calm and informative. Allowed me to try on a variety of watches before inevitably making my decision. Fantastic lad and would recommend him to all. Thank you to Louise also, for helping with the admin side and making everything run smoothly!

Excellent service .
Prompt delivery.
I had to return two items .
The refund was in my account within 48 hours of Berry's receiving the items .
Exemplary company

I recently bought my gucci watch from the york store.
I couldn't have been any happier with the service I received.
There was never any pressure to purchase.
And they showed me quite a few watches before I made my final decision.
This is now my favourite jewellers to now go to.

Andrew was fantastic this afternoon. Explained everything in great detail and I was happy to answer any questions we had.

Engagement Ring Purchased 💍

Brilliant service and communication , thanks jessica and linda

What a great service! Friendly, attentive, knowledgeable and we felt really looked after. Will certainly be using the store again in the future.

My husband and I were purchasing each other a gift for a 40th birthday and 10th wedding anniversary. The whole experience from start to finish was fabulous and that is down to Troy and Emma (and the beautiful Tudor watches). Thank you for making our purchases so special and for being so kind and understanding with all the different items we tried on. You were both incredibly knowledgeable about the products and we enjoyed learning not only about Tudor, but Berry’s too. We will be back for sure and have no hesitation in recommending you to friends and family. In a day and age where customer service is seriously lacking in many areas, it was a pleasure to be served by professionals and lovely human beings. Best wishes, Dani & Alan.

Great experience buying my Tudor. Emma helped me out, she was so helpful and the overall process was really simple. One thing I really enjoyed was the lack of any pressure and the really relaxed and comfortable atmosphere which is really refreshing in comparison to other retailers where you can, at times, feel intimidated. Thank you Emma, I’m thrilled with my purchase and I hope to be back!