Berry's Jewellers Reviews 

Excellent Service, I purchased a watch for my wife's birthday and once again the service was superb from Lee and all the staff at Berry's Newcastle. This is the fourth watch that I have bought from Berry's and I can not speak more highly for the past and present customer service

Alex & Lesley

Unsurprisingly, when I made a £5k purchase the sales staff ensured I had a wonderful experience. However, the aftercare has been non-existent. They refused to check the extent of my warrantee and informed me I would be charged a minimum of £500 when my three year old watch began losing time. Amazingly, another store who is a vendor of the same watch, was able to deal with my issue free of charge, despite my purchase not having been through them. This makes them look even worse to my mind.

Purchased a watch from Rod Young. He was very helpful and no pressure to buy anything. He made you feel at ease and I really enjoy wearing my new watch.
Highly recommend for great service

What a lovely purchasing experience. The manager and staff were welcoming and professional. Nothing was too much trouble and the after sales service was also excellent. Great customer service like this makes such a refreshing change.
I would highly recommend Berry’s for any jewellery or watch purchase.

Our host, Emma, was very patient and knowledgable, allowing me to try several watches without any sense of pressure to choose or buy.

Her advice and opinions were welcome.

Purchased surprise Christmas present diamond earlings for my wife in December 2024 from Berry's Nottingham. They were perfect - my wife loves them!

Thank you very much Stacey Lee Hough for excellent service.

After celebrating my 50th Birthday I decided to treat myself to a Breitling watch as it was something I always wanted. On arrival at the store I was greeted by Emma who was very pleasant, friendly and helpful, she then introduced myself and my wife to Ethan who helped me with my purchase. Ethan was brilliant, not pushy at all, he was very patient as I tried to make my decision, very pleased with my purchase, Excellent service, would highly recommend.

Disabled access.
Pleasant surroundings and staff.
Champagne & beer to celebrate the occasion.

Lovely experience. Danielle went above & beyond to help source the watch model I requested and delivered perfectly. I was invited to collect from the boutique I was looked after with 5* service. Thank you!

Visited the Leeds shop for 2 diamond rings. From walking in I and my daughters were made to feel welcome and the service was 5 star. As I did not know what style of rings I wanted numerous rings were tried on with lots of patience from the assistant. The staff make you feel important, which made the experience even more special.
I have since had to revisit the store to have the rings re-sized, again nothing was too much trouble. A great store with a fantastic level of looking after customers and I will certainly recommend them
Thank you for the experience
Janet

Enquired about a Panerai watch with Sean. He replied very promptly and explained I could have the watch next day at their cost and also offered a very good price to buy the watch. I duly did this and sure enough the watch arrived the next day by 930am, beautifully packaged and presented.
Buying lots of stuff from the internet, it is rare to find a company that actually cares. Would not hesitate in using Sean and his team again.

I recently purchased a omega green seamaster from your shop... when I arrived a lovely lady called Emma came to me...I was not sure which one to get has this was a surprise gift for my husband 60th Emma spent a while with me and nothing was too much for her... Emma helped me all the way with it..I had to go back today has the watch needed adjusting.. once again it was no trouble.at all for Emma.all I can say is Emma is a credit to Berrys and i would not hesitate to come back to you guys thank you Emma

My fiancée visited the store today on her lunch break (03/02/2025) to have our ring valued, but unfortunately, her experience was far from pleasant. The male staff member on duty was incredibly rude and dismissive, making her feel unwelcome and uncomfortable. She was expecting professional and courteous service, but instead, she left feeling disappointed and disrespected. He interrupted her while she was trying to explain herself and provided false information, claiming we could get the ring valued online without any documents, which is untrue. It seemed like he was just trying to get rid of her. I would not recommend this store to anyone seeking quality customer service.

I recently purchased a Longines watch from Berry’s Jewellery Store in Newcastle upon Tyne, and the experience was outstanding. Lee looked after us brilliantly when we made the purchase on the spur of the moment after spotting the watch in the window. He was personable, knowledgeable, and provided exceptional service throughout.

What really stood out was the relaxed and welcoming atmosphere. Unlike other watch stores where I’ve felt rushed or pressured, Lee encouraged us to take our time and think about the purchase, which was a refreshing approach. He was easy to talk to, making the whole process enjoyable, and he involved both myself and my partner, ensuring we both felt part of the experience.

All the staff we interacted with were incredibly friendly and welcoming, making our visit even more enjoyable. Thanks to Lee and the team, we wouldn’t hesitate to return for future purchases and would highly recommend Berry’s to others. Not bad for someone from Shiney Row, Lee!

Whether you’re buying or browsing, you will always get a wonderful warm welcome from the team at Berry’s and the Omega boutique in Nottingham.
I called in recently and purchased an Omega Speedmaster Moonwatch. The process was first class - with exceptional customer service from Sean, lovely refreshments from the team, friendly and comprehensive advice. Sean always has the time of day for his customers, and is happy to share his encyclopaedic knowledge of watches. There is no ‘hard sell’, just honest and friendly advice. My watch was beautifully gift wrapped on departure. It made for an exceptional buying experience and is the reason I continue to go back.

I ordered a Breitling Top Time B01 Mustang from Berry’s. I dealt with Mike Faller. Could not have been happier with the service and personal touch. I honestly think when buying watches/jewellery the personal touch makes a big difference. 5 star service and couldn’t recommend them enough.

Danielle in the Leeds Omega store was lovely. Everyone was very nice, relaxed atmosphere. Been back a couple times to look at a watch with no pressure to buy. When I did choose to buy, they made it special, offered to take pictures and glasses of Champagne. Would definitely go back.

Bought a Cartier watch

Huge thanks to Michael Park & his team at one of the York branches. Their warmth, patience, knowledge & help while I bought my Omega was faultless & their all superb ambassadors for Berry's.

The staff went above beyond to help me choose my necklace. They were fabulous