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Best Electric Radiators Reviews 

1.521
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I’d like to thank you for your excellent customer service. I realised at 5pm that I’d ordered the wrong radiator and sent a message via the website. I got an email message from a real person at 6pm t... Toon meer

Beoordeeld met 5 van de 5 sterren

Very happy with ceramic heaters. Delivered next day. Very easy and straightforward to install. Can buy stand for free standing device. Unmatched performance.

Beoordeeld met 5 van de 5 sterren

They found, while packaging, a little scratch in the product being delivered and decided to give me the option to have it at a significant discount, or take a more expensive replacement for the same p... Toon meer

Beoordeeld met 5 van de 5 sterren

Very happy with whole experience from queries about the radiators before buying our initial two earlier in November, speedy deliveries, help with small query once the first two received, which not... Toon meer

Bedrijfsgegevens

  1. Radiateurwinkel
  2. Verwarmingsinstallateur
  3. Verwarmingsapparatuur leverancier

Geschreven door het bedrijf

Since 2014, Best Electric Radiators has been creating modern, energy-efficient electric heating solutions for homes across the UK. Our LOT20-compliant wall-mounted radiators and heaters are ultra-slim, easy to control, and beautifully designed to suit any room. Made in the EU and distributed throughout the UK, we’re proud to be the highest-rated brand on TrustPilot in our market.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(1.521)

75 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great customer service.

Decided to replace existing radiators. Order processed promptly and arrived the next day and without any delivery charge.
Easy to install. Very smart in appearance.
Excellent advice and customer service from Nigel.

24 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good website

Good website. Quick and easy delivery. One small issue I had was resolved quickly and easily over the phone with a very helpful and pleasant member of staff.

6 november 2025
Beoordeeld met 5 van de 5 sterren

1200w Slimline Curve Radiator

Second radiator I’ve ordered. Went for the 1200w slimline curve. Opted for remote mounted feet as a temporary solution but I struggled with the screws supplied. Best Electric were really helpful and supplied alternatives which were better.

Thank you for the excellent customer service.

13 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Purchased 6 Slimline Curve electric…

Purchased 6 Slimline Curve electric radiators/heaters in different sizes 3 months ago. Only recently started to use them so left reviewing them until I could see how they perform. Updating the clock and settings was a bit fiddly but we managed to program each radiators on and off times different on each radiators to meet our requirements. It's not got too cold yet but they all seem to heat up quickly and the thermostat control is a useful addition. They look good, not too big and would recommend to anyone thinking about alternative heating sources.

26 augustus 2025
Beoordeeld met 5 van de 5 sterren

Excellent Customer Service and products

Excellent quality electric radiator, slim stylish and functional very well in our garden office that’s 3.5 x 2.5 metres, keeping it at a constant temperature throughout the day. This is a very trustworthy company that’s customer service is outstanding, whereby you can actually speak with them and not A.I, they are very customer oriented and a pleasure to deal with, buy with confidence.

11 september 2025
Beoordeeld met 4 van de 5 sterren

Great reliable company

i ordered a replacement cable for my electric radiator. Shame it was not replaced for free😁 other than that it was sent quickly and received earlier than expected. Highly recommend this company, it is reliable and serious.

29 oktober 2025
Beoordeeld met 5 van de 5 sterren

Very happy with whole experience.

Website easy to navigate and items easy to order. They also arrived very quickly. Very happy with items.
Have bought from this company before so had no hesitation in using again.
Thank you.

29 oktober 2025
Beoordeeld met 5 van de 5 sterren

Communication is truly first class

Communication is truly first class
Very responsive and helpful. They swapped with a refund when I had accidentally ordered a radiator that was too large and when one of the radiators didn’t seem the work they picked it up and replaced it the next day.
Very happy with the quality appearance and performance of the final radiator set up.

21 oktober 2025
Beoordeeld met 5 van de 5 sterren

Website good, fast delivery.

Website good, delivery fast, heater does the job very well. My only comment is that the user instructions are not the clearest - around then programming of the unit. So it would be 5 stars for the unit and the service but 4 stars for the instructions.

Now upgraded to 5 stars given the incredibly rapid response from the company and the simplified instructions. Well played Best Electric Radiators!

20 oktober 2025
Logo Best Electric Radiators

Antwoord van Best Electric Radiators

Dear David,

Thank you for taking the time to share your feedback on the Slimline Digital Electric Radiator.

We’ve sent you our simple, step-by-step guides via email to help you get comfortable using your radiator.

Please don’t hesitate to contact us if you have any further questions or need additional support.

Best regards,

Best Electric Customer Support

Beoordeeld met 5 van de 5 sterren

Fast shipment

Fast shipment, Nigel in customer services assisted when I had a small issue, hope he gets recognised for this help.
I'd buy again.

9 oktober 2025
Beoordeeld met 4 van de 5 sterren

Very Smart looking Radiator

Order and delivery process was quick and efficient.
Radiator is very flat again so the wall and was easy to install.
Struggling a little with the settings. Instructions are very small and not entirely intuitive.

6 oktober 2025
Logo Best Electric Radiators

Antwoord van Best Electric Radiators

Dear Avril,

Thank you for taking the time to share your feedback on the Slimline Digital Electric Radiator.

We’ve sent you our simple, step-by-step guides via email to help you get comfortable using your radiator.

Please don’t hesitate to contact us if you have any further questions or need additional support.

Best regards,

Best Electric Customer Support

Beoordeeld met 3 van de 5 sterren

Poor delivery service and no response from customer service

Poor deliver service , 3 radiators and 1 towel rail ordered which all came on separate deliveries and 1 of them was 2 days later than promised. No response from customer service

8 oktober 2025
Logo Best Electric Radiators

Antwoord van Best Electric Radiators

Dear Steve,

Thank you for taking the time to share your review.

We’ve looked into the delivery issue with your recent order. Your order was placed on the evening of Tuesday, 7th October, which scheduled delivery for Friday, 10th October (within the 48-hour delivery window). We dispatched your order on Wednesday via DPD’s 24-hour service, aiming for it to arrive a day earlier than expected.

Unfortunately, your shipment was separated in transit within DPD’s courier network, resulting in your items being delivered in separate consignments. This is an uncommon occurrence, but it can occasionally happen.

Please accept our sincere apologies on behalf of DPD for the inconvenience caused by the split delivery.

We appreciate your business, and if you have any further questions or need any assistance, please don’t hesitate to get in touch.

Kind regards,

Best Electric Customer Support

Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Brilliant customer service - were quick to replace a radiator that was received slightly damaged and super helpful in arranging the swap. It's nice to be able to pick up the phone and actually speak to someone after only a couple of rings, rather than holding for ages or having an automated service!

3 oktober 2025

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