Bestway Store UK Reviews 

Great prices, communication and good products

Right price
Right product
Right service

Thank you

All I was hoping for that the paddle board would be ok for me as a beginner.

Having used it several times now I am astonished by how excellent it is 🎉
I was able to stand up in no time and quickly gained confidence.

It’s robust and stable and comes with excellent accessories.

On a 4 mile river trip I had to use the kayak seat and paddle conversion on the 2 mile return journey as there was a bit of a head wind.
It was excellent - the board went straight, thanks to the easy to install fin and cut through the water quickly 👍

My girlfriend bought one as well
(She used to teach paddle boarding on The Okanogan Lake in BC, Canada) and she was very impressed too.

I rarely give reviews but felt I had to in this instance to say how excellent the board is for the price we paid.
Thanks Bestway 👍

I’m following up on my original review from August. Despite raising multiple tickets and being promised a replacement pump, Bestway.eu has failed to deliver or even respond. Yout reply to my last review was nothing more than lip service—no action, no follow-up, no accountability.
I’ve chased via email, social media, and your support portal. Every message has been ignored. It’s now October, and I’m still without the replacement I was promised months ago.
This is not just poor service—it’s a complete breakdown in customer care. If you’re considering buying from Bestway, be warned: once they’ve got your money, you’re on your own.

Reliable service and value - Thanks

Superb product, a real innovation in this range.
Great price.
Super fast delivery.

As decribed very warm sleeping Matt good quality and best price on the internet for the performance

Great price, product & speed of included delivery but with two bought both the gauges on the pumps are faulty...

Excellent value for money. Served me well on two windy, rough sea occasion. Hopefully will last a long time!

Edited...
I did phone up Bestway and spoke to someone who told me I recieved what I ordered, I cannot prove I didn't because everything changed after purchase, the item can be used so wont go to waste, but hmm thats all you read into my review, not the fact that I was made to feel an idiot or stupid that i had to phone up to find out where my order was to then get refunded and made to feel like it was my fault. I have always used Bestway, have a pool and a spa and always purchase direct :/
from 2 stars down to 1 star due to lack of understanding.

I was sent an email saying chemicals in stock, I purchased them right away, 2 weeks later I call the company asking where they are to be told not in stock and they will refund me, no apology or anything, made me feel like it was my fault i paid for something not in stock. Also purchased an item that suddenly changed to something else after purchase even the photo had changed, ive kept it but ive been put off purchasing again direct from bestway.

The bed it deflates

Terrible company. Avoid. I bought an expensive above ground pool and the liner was faulty. They made me jump through hoops to get a new one. They use the cheapest delivery service / provider possible. The item arrived, scratched, box battered and in a right state! Avoid Bestway, plenty of better alternatives with decent customer service.

First class to deal with and really quick delivery highly recommended

It was delivered to me on time but thats all I can day because ot was bought as a present for someone else

Had two pools with covers, ladders, etc. One pool cover ripped; this was in AUG 2025. Said! They will send a replacement as they get supplies weekly. HOW MANY WEEKS does it take? ordered from Amazon, will be ringing them to escalate.

I gave you your chance.
AMAZON paid back, I won't be back for a pool from Bestway

100% ok pleased

I have bought 5 new pumps over the last 5 years absolute joke trying to get to talk to someone about my experience never again

A little later than expected, but lovely product!