Bestway Store UK Reviews 

Very good product, happy with the service.

The pool pump is useless otherwise all happy with the pool

I am now on my third lazy spa Maldives - as the first two that went wrong (pump failed on both) within two years of purchase from a third party supplier I was told not covered until warranty. I purchased a third (wished I hadn't) directly from Lazy Spa website and registered the warranty which was accepted. After one summer the tub started leaking. I activated a claim and the amount of hoops they wanted me to jump through to diagnose the issue was impossible. They wanted me to put the tub up on 4 chairs and fill it to see where the water was coming from. I physically am unable to do this plus we have been on a hosepipe ban just lifted now. Filled and set up then the following day found the plug had burnt out damaging my electrician fitted outdoor (weatherproof) socket. Have provided photos etc o nclaim but no response to date. Advice would be to save your money and buy a hardshell tub in the first place.

Really disappointed with the quality of the products and the after-sale support. Bought an all-weather above ground pool set last summer. This included the sand filter. Unfortunately the plastic housing of the filter has cracked and separated from the motor - not even lasting 12 months. This is very low quality. Customer services refusing to take any responsibility or replace the item. Will have to purchase new, but will be looking at Intex instead now - lost confidence in Bestway.

It’s absolutely useless. It does not suck up any of the debris on the bottom of the pool. It was a waste of bloody money.

Does what it says on the bottle. Fantastic job.

Excellent service!

The item is great and works perfectly. Unfortunately, they use Evri...
I paid for the 2 day delivery to ensure I had my new sleeping mat for an upcoming trip that weekend and did not receive it till 2 weeks later! Bestway did refund the delivery cost but I ended up having to buy an interim mat for that weekend.

Item arrived on time, very pleased with the product, my grandson absolutely loves his trampoline, perfect for him, easily assembled, definitely recommend, overall very pleased with service.

I purchased a mauritius spa june 2020. The lid like all of them have weak spots on the seams. Mine went on the seam 25months after purchase. Went to buy a new one on bestway and lay z spa sites - out of stock. Signed up for stock alerts on both sites using 3 different email addresses so as not to miss any alerts - so thats 6 ways to notify. Then I also used visualping website to track the sites to alert if any changes. I STILL CANNOT BUY A LID for this. Emails to cust services yield same polite response of not sure when in stock - yet they are still selling this model. 4 years and still trying to buy a jeffing lid. £800 for a massive heavy paperweight.

I Have A Best way Pool And Just Brought A Sandwich Pump Filter

Quick delivery, no issues with product. The only thing I marked down for was that the repair patch that came with it didnt actually match my pool, it looks like it's from a different style pool due to the pattern on it. Thankfully I haven't needed to use it but because it doesn't match I actually would not be able to use it because it sends my brain crazy (It's more of a me issue) However, overall it was a good service 🙂

The Bestway site is clear and easy to navigate. I ordered the recommended item, which arrived within a short space of time. All in all a really good experience.

I made an order for hot tub accessories recently and within the week they arrived at my home Service was first class would recommend

Great products.

Very difficult to resolve any issues. Poor customer service after purchase. Gave up in the end, but put me out of pocket. Will consider a different brand next time.

Hard to say who's at fault here as I ordered the product through Amazon. However, the sleeping mat I purchased arrived two weeks late, long after the trip I had planned. Amazon had already issued a refund and so I bought an alternative mat elsewhere. Now I am being asked to take the parcel to a drop off point for return which is incredibly inconvenient for me as I don't drive and have little free time. If I fail to do so, Amazon will eventually take another payment from my card. I've been unable to contact Bestway and I'm now facing having to pay for something I no longer need due to no fault of my own. Two weeks late is really pretty bad. I've obviously no confidence in the company now.

Easy to order, good price and speedy delivery. Thanks

I wanted a floating Chlorine tablet dispenser and. got 3 !! I paid for them as well

All arrived but not using until May so unable to comment at this time