Albany Instructor for Zumba on Monday11/5/25 Southbury Instructor for Senior Dance for your heart on Tuesday 12/5/25 are excellent at what they do. They impart their knowledge & skills with great ent... Toon meer
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Locatie
Wijzig locatieWhitehill Road, CB5 8NT Cambridge, GB
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On the 19 of August 2026 at 9:35pm I was verbally abused by 5 women in front of staff members of the better Mo’nique and vealisa 5women were screaming and shouting at me,mocking and calling hurtful... Toon meer
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Better has designed manageable exercises to suit my needs. This company encourages socialising with other members within the same group whilst having a tea and or coffee after the lesson. Which I th... Toon meer
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I felt comfortable and ‘at home’. The premises were spacious and well-ordered. I was unfamiliar with much of the equipment but I’ll learn in time! My induction, through Steve, was a pleasant experi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Whitehill Road, CB5 8NT, Cambridge, Verenigd Koninkrijk
4,2
Goed
132 reviews
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All with exellent service.
28 mei 2025
Antwoord van Better - Abbey Leisure Complex
Hi FND,
Thank you so much for your kind words!
We're thrilled to hear that you received excellent service when you attended the Abbey Leisure Complex recently. It means a lot to us, and we look forward to serving you again soon!
Kind regards,
Charmaine
Health heart and happiness…
I love all the opportunities to explore different ways to get fit...swimming Gym and classes. I was a little bit disappointed at my gym orientation as it seemed a bit rushed and not very personalised or thought out. But apart from that all is good. I feel if I download the Gym app I will get better involved.
16 mei 2025
Antwoord van Better - Abbey Leisure Complex
Hi Mrs L Donovan,
Thank you so much for your feedback! We're thrilled to hear you're enjoying the variety of fitness options available at the Abbey Leisure Complex, swimming, gym, and fitness classes, and that you're making the most of it.
We're sorry to hear that your gym orientation didn’t meet expectations. We truly value your experience and would love the chance to provide a more personalised introduction – please don’t hesitate to speak with one of our team members to arrange a follow-up.
Downloading the Gym app is definitely a great step toward getting more involved, and we’re here to support you every step of the way on your fitness journey. Thanks again for your review!
Kind regards,
Charmaine
Albany Instructor for Zumba on…
Albany Instructor for Zumba on Monday11/5/25
Southbury Instructor for Senior Dance for your heart on Tuesday 12/5/25 are excellent at what they do. They impart their knowledge & skills with great enthusiasm which impacts on us favourably. From time to time they check that we, the participants are ok. We have great fun exercising & keeping fit. I find many of the receptionists helpful.
11 mei 2025
Antwoord van Better - Abbey Leisure Complex
Hi Alicia,
Thank you so much for your thoughtful feedback!
We're thrilled to hear that you’re enjoying the Zumba class in Albany and the Senior Dance for Your Heart class in Southbury. Our instructors are passionate about creating a positive, engaging, and supportive environment, and it's wonderful to know their enthusiasm is making such a difference. We're also glad to hear our reception team has been helpful — your kind words mean a lot to us.
We look forward to seeing you at future classes and continuing to support your fitness journey with fun and energy!
Kind regards,
Charmaine
Its very nice and people around are…
Its very nice and people around are very helpful and hygienic
12 mei 2025
Antwoord van Better - Abbey Leisure Complex
Hi Swosti,
Thanks for your review.
We are so pleased that everyone is so helpful at Abbey Leisure Complex!
Warm Regards
Hazal
This gym is a letdown
This gym is a letdown. Poor cleanliness, broken lockers, neglected machines, and no staff supervision. Not up to standard of other better gyms.
12 mei 2025
Review zonder uitnodiging
Antwoord van Better - Abbey Leisure Complex
Hi Alfred,
Thank you for your feedback.
We're truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. Cleanliness, maintenance, and member support are priorities for us, and it's clear we fell short in your case. We're currently addressing locker repairs and equipment upkeep, and we'll be increasing staff presence on the floor to better assist members. Your input is valuable, and we hope you'll consider giving us another chance as we work to improve. Please feel free to reach out to our management team directly, we’d welcome the opportunity to make things right.
Kind regards,
Charmaine
the best ready to help The girls at the…
the best ready to help The girls at the reception are unique!!! as well as the swimming teachers, but I think it's time to make some kind of reduction because in this crisis we want our children to learn to have fun, to play sports, but with these high fees, you're making us think a little bit. Should we continue to be with you to play sports? I think that for the children, the most important thing is for the fees to be lower, and there are some bonuses for the children.
8 mei 2025
Antwoord van Better - Abbey Leisure Complex
Hi,
Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our reception team and swimming instructors at the Abbey Leisure Complex and we’ll be sure to pass along your compliments.
We truly understand your concerns about pricing, especially during challenging times. Our goal is to provide high-quality programs that help children learn, grow, and have fun, and we’re always looking for ways to make our services more accessible. Your feedback is valuable, and we’ll definitely take it into consideration as we review our pricing and explore more options for family-friendly packages and potential bonuses.
Thank you for being part of our community — we hope to continue supporting your child’s love for sports and play.
Kind regards,
Charmaine
Antwoord van Better - Abbey Leisure Complex
Hi C,
Thank you for your kind words!
We're so glad you found our staff helpful and enjoyed the comfort of our swimming pool at the Abbey Leisure Complex. We hope to welcome you back for another relaxing visit soon!
Kind regards,
Charmaine
App impossible to use to book classes
App impossible to use to book classes.
When she did start class was incorrect one.
Teacher told us to amend at reception reception said they couldn’t do it.
No idea what the next lesson will bring now.
28 maart 2025
Antwoord van Better - Abbey Leisure Complex
Hi Hamat,
Thank you for sharing your feedback, and we sincerely apologise for the experience you've had at the Abbey Leisure Complex. We understand how frustrating it must have been to face difficulties with booking and getting the correct class. This is certainly not the standard we aim for, and we’re sorry for the confusion caused.
We’d love to make things right and ensure smoother bookings and class assignments in the future. If you’re open to it, please reach out to us directly so we can address the issue and help you with your next booking. Your experience matters to us, and we're committed to improving it.
Thank you for your patience, and we hope to see you again soon!
Kind regards,
Charmaine
Staff are brilliant
Staff are brilliant, the gym is affordable , I’ve only been a member since the backend of 2024 and I’m now in everyday .
26 maart 2025
Antwoord van Better - Abbey Leisure Complex
Hi Malcolm,
Thank you so much for your kind words!
We're thrilled to hear that you're enjoying your time with us and making the gym a part of your daily routine. Our staff is dedicated to providing a positive experience, and we're happy it's making a difference for you. We look forward to continuing to support you in achieving your fitness goals!
Warm regards,
Charmaine
It's an okay gym..
It's an okay gym... Unfortunately nothing special but it's good for quick workouts.
Equipment is old and some of it I'm a bit sceptical of, but it's not a bad gym
16 maart 2025
Antwoord van Better - Abbey Leisure Complex
Hi Charlie,
Thank you for your feedback!
We appreciate you taking the time to share your thoughts. We're glad the gym works for your quick workouts. We also understand your concerns about the equipment, and we’re continuously looking for ways to improve and update our facilities. Your input is valuable, and we'll take it into consideration as we work to enhance the overall experience.
Thanks again for being a part of our gym!
Kind regards,
Charmaine
Perfect for me
Never had a gym membership before but this was at a great price with knowledgeable instructors. Had my gym induction on Monday and feel like this place is perfect for me.
17 maart 2025
Antwoord van Better - Abbey Leisure Complex
Hi Callum,
Thank you so much for your kind words!
We are delighted to hear that you had a great experience with your gym induction and that you feel this place is a perfect fit for you. Our team is dedicated to supporting you on your fitness journey, and we're excited to see you continue making progress. If you ever have any questions or need assistance, feel free to reach out.
Welcome aboard, and we look forward to seeing you in the gym!
Kind regards,
Charmaine
Excellent and friendly gym
12 maart 2025
Antwoord van Better - Abbey Leisure Complex
Hi K Joyce
Thank you for your review
We are very pleased to see you are enjoying your experience at the Abbey Leisure Complex and hope this continues!
Kind Regards
Amir
2 year olds hair sucked into back of dryer
I visited Abbey Pool with my 2 year old daughter for the first time, she loved the swimming pool and I hope we can come back again. After we had changed I blow dried her hair followed by my own - it was at this point that she leant close towards me and her hair got sucked into the back of and stuck in the hairdryer effectively up to her scalp. I immediately noticed, thank god, and turned the hair dryer off.
Her hair was completely stuck in the back of the hairdryer and I actually thought for a minute that it was going to need to be cut off to get her free, fortunately because she is little and as her hair isn't that long yet I was able to pull it all out. When i had pulled out all of her hair from the dryer I noticed that the safety cap/mesh that is usually at the back of hairdryers was completely missing.
When I told the staff at the front desk Im not entirely convinced that it was understood how dangerous the situation could have been - if her hair had been longer or if I hadn't noticed as fast as I did. I spent my car drive home imagining how my daughters hair could've been ripped from her scalp and feeling incredibly shocked that this had happened at all - i wouldn't have thought i would need to check if a hairdryer was safe, this should've been a given.
Not really sure I want to return.
1 maart 2025
Review zonder uitnodiging
Antwoord van Better - Abbey Leisure Complex
Hi That Girl,
Thank you for sharing your experience with us.
We're so glad to hear that your daughter enjoyed the swimming pool, but we’re deeply sorry to hear about the issue you encountered with the hairdryer. Your safety and the safety of your family is our top priority, and we take your concerns very seriously. We understand how distressing this situation must have been for both you and your daughter, and we sincerely apologise for the oversight with the missing safety cap.
We are grateful that you noticed the issue in time and were able to prevent a more serious injury. We will be investigating this matter immediately to ensure that all hairdryers are fully inspected and meet the required safety standards. In addition, we will review the communication with our staff to ensure that incidents like this are handled with the urgency and care they deserve.
We truly value your feedback, and we would love the opportunity to make this right and ensure a safer experience in the future. If you decide to give us another chance, we’ll do everything we can to provide a safer and more enjoyable visit.
Thank you again for bringing this to our attention.
Kind regards,
Charmaine
Antwoord van Better - Abbey Leisure Complex
Hi Randa,
Thank you so much for your kind and thoughtful words! We are absolutely delighted to hear that you had such an amazing time during your visit. It truly means the world to us to know that you enjoyed your experience so thoroughly.
We can’t wait to welcome you back again soon! We’re already looking forward to creating more wonderful memories together.
Best wishes,
Charmaine
The facilities could be better
The facilities could be better! Not very clean or pleasant to use. Showers not good and area not hygienic.
22 januari 2025
Antwoord van Better - Abbey Leisure Complex
Hi Poppy
Thank you for your review.
We are sorry to see you are not happy with the facilities at the Abbey Leisure Complex and have passed your feedback on to the management team to look into.
We hope this will assist in improving your experience with us.
Kind Regards
Amir
The service is very good
The service is very good, clean, and everything we ask is answered beautifully. It would always be like this. Thank
22 januari 2025
Antwoord van Better - Abbey Leisure Complex
Hi Albert,
Thanks for your review.
We are pleased to hear you are happy with the service and cleanliness at Abbey Leisure Complex!
Warm Regards
Hazal
Very good place
Good place, good teachers, I can recommend it! From my point of view the only thing I didn't like it was that some parents came with shoes from the changing room,it supposed is without shoes. But in general it was very good !
20 januari 2025
Antwoord van Better - Abbey Leisure Complex
Hi Laura,
Thanks for your review.
We are encouraged to hear that Abbey Leisure Complex would get your recommendation and have passed on your feedback about the shoes to see if shoe covers can be made available!
Warm Regards
Hazal
Excellent facilities
I have been doing pay as you go swimming for some time. I have recently joined as a member. It was easy to join and people at the call centre have been helpful.
The Abbey staff are friendly and welcoming. The facilities are adequate and generally clean.
I would suggest maybe a couple of more classes in the day time ( circuits and HIIT) but I appreciate this may not be able to be done. Thank you
15 januari 2025
Antwoord van Better - Abbey Leisure Complex
Hi Christopher,
Thanks for your review.
We are so pleased to hear that you are enjoying the centre and that all the staff have been so helpful.
We have passed on your suggestions about the classes to the centre!
Warm Regards
Hazal
I recently encountered some issues…
I recently encountered some issues while swimming at the pool. I was hit twice by another swimmer using puddles. I filed a complaint based on health and safety over a week ago but have yet to receive a response. To make matters worse, certain members of the management team responded in an aggressive and threatening manner instead of being helpful. I have written a formal letter to Mr Jason Parker who is the manager of the Centre but there is an automated message saying he is out of office. Yesterday I tried to reach him by phone but they said he had just left. In the meantime I received a letter by the deputy manager who is part of the incident saying that I have been prohibited from entering the Centre without giving any substantial reason and despite the fact that I continue to pay my monthly subscription and remain able to book visits online. This is totally unacceptable and I am particularly disappointed by the lack of responsiveness.
I would appreciate your urgent attention in addressing both the communication issues and the restrictions placed on my access to the Centre. I trust that you will take the necessary steps to resolve these matters promptly.
I look forward to your response.
20 december 2024
Review zonder uitnodiging
Antwoord van Better - Abbey Leisure Complex
Good Morning Ella,
Thank you for your review.
I am very sorry to hear of the above issues you have experienced at the Abbey Leisure Complex. We are also sorry to hear that you have now been banned from the centre. If this matter has been handled by the management team at the centre we are unable to override their decision. Have you asked for this matter to be escalated higher to the Partnership Manager?
Kind regards,
Charmaine
Hi Ella,
I have now picked up your details and I will pass this to the PM so they can contact you directly.
Hope this helps.
Charmaine
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