Albany Instructor for Zumba on Monday11/5/25 Southbury Instructor for Senior Dance for your heart on Tuesday 12/5/25 are excellent at what they do. They impart their knowledge & skills with great ent... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieWhitehill Road, CB5 8NT Cambridge, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I felt comfortable and ‘at home’. The premises were spacious and well-ordered. I was unfamiliar with much of the equipment but I’ll learn in time! My induction, through Steve, was a pleasant experi... Toon meer
Bedrijf heeft geantwoord
Most of the facilities are super limited cold studios oh I have regretted They keep cancelling the stuff I am booking .They are not that cheap when you compare the other places so waiting to move... Toon meer
Bedrijf heeft geantwoord
Better has designed manageable exercises to suit my needs. This company encourages socialising with other members within the same group whilst having a tea and or coffee after the lesson. Which I th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Whitehill Road, CB5 8NT, Cambridge, Verenigd Koninkrijk
4,2
Goed
137 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Better - Abbey Leisure Complex
Hi Ash
Thank you for your review.
It is great to see the staff at Abbey Leisure Centre receiving some great feedback and we are pleased to see that they have been able to provide a great service.
We will be sure to pass your review on!
Kind Regards
Amir
membership
Terms and conditions not clear I thought I can access all branches
28 december 2024
Review zonder uitnodiging
Antwoord van Better - Abbey Leisure Complex
Hi Patel
Thank you for your review.
All membership details are available online to view before purchasing.
Please select 'view details' for further details on each membership.
If you would to change or upgrade your membership at any point, please let us know and we will be happy to assist.
Kind Regards
Amir
Great instructor in Steve.
14 oktober 2025
Antwoord van Better - Abbey Leisure Complex
Hello Aga,
Thank you for your comments and feedback.
Warm Regards
Antwoord van Better - Abbey Leisure Complex
Hello Agnieszka,
Thank you for your comments and feedback
Warm Regards
Clean and friendly
Clean and friendly. Any issues dealt with quickly. Great for us oldies.
6 oktober 2025
Antwoord van Better - Abbey Leisure Complex
Hi Jane,
Thanks for your review.
We are so pleased to hear that you are enjoying Abbey Leisure Complex!
Warm Regards
Hazal
Antwoord van Better - Abbey Leisure Complex
Hi AM
Thank you for your review.
We are very pleased to see that the staff at Abbey Leisure Complex are creating a great atmosphere at the centre.
We hope you enjoy using the facilities, and thank you for choosing Better.
Kind Regards
Amir
My granddaughter seems to like the…
My granddaughter seems to like the swimming lessons very much. She feels comfortable with the swimming tasks and with the kids in the group.
29 september 2025
Antwoord van Better - Abbey Leisure Complex
Hello Irene,
Thank you for your fantastic review!
We are so delighted to hear that our Swimming lesson Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Friendly
Friendly, helpful and professional staff! Lessons are really good, childrens improve and progress at a good speed and level.
30 september 2025
Antwoord van Better - Abbey Leisure Complex
Hello Virginia,
Thank you very much for your comments and feedback.
Kind Regards
I love going to my better gym
I love going to my better gym. Also love taking the kids swimming there also. Always friendly helpful staff on the front desk.
24 september 2025
Antwoord van Better - Abbey Leisure Complex
Hello Stacey,
Thank you for your Comments and Feedback.
Kind Regards
Friendly introduction to exercise ruined by inexplicable cancellation of membership. I’m almost 81 and membership is important to retain some fitness and strength.
I felt comfortable and ‘at home’.
The premises were spacious and well-ordered. I was unfamiliar with much of the equipment but I’ll learn in time!
My induction, through Steve, was a pleasant experience. I do hope I can take advantage of my membership sufficiently to regain some of the strength and balance I need to help prevent falls.
I’ve now received an email saying my membership has been cancelled but no explanation was given.
17 september 2025
Antwoord van Better - Abbey Leisure Complex
Hello Terry,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility in Abbey leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
My son had a very good experience with…
My son had a very good experience with Grace swimming teacher in crash courses at kings hedge learner pool and in Abbey leisure complex...she motivated and encouraged him....so he is like learn more ...
1 september 2025
Antwoord van Better - Abbey Leisure Complex
Hello Rafey,
Thank you for your fantastic review!
We are so delighted to hear that our Swim Instructor Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Everyone is welcome at this friendly gym and pool
Staff are friendly and helpful. Facilities are uncrowded. Atmosphere is calm and relaxed. It caters for all ages and abilities. The nearby car park is also free.
3 september 2025
Antwoord van Better - Abbey Leisure Complex
Hi AG,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Better Gym Bradford.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
It was a bit difficult logging the…
It was a bit difficult logging the activity as I was trying to join my account. However once it was explained to me by one of your advisers it is plain sailing.
Grandson has started swimming lessons however they are still waiting for swimming hats and have been waiting for a couple of months ?
12 augustus 2025
Antwoord van Better - Abbey Leisure Complex
Hi Miss Simpson,
Thank you for your feedback!
We’re glad to hear that our adviser was able to assist you and make the process easier. We apologise for the delay in receiving the swimming hats for your grandson’s lessons. We appreciate your patience and will look into this matter right away to ensure the hats are delivered as soon as possible. Please don’t hesitate to reach out if you need any further assistance!
Kind regards,
Charmaine
Antwoord van Better - Abbey Leisure Complex
Good Evening Claudia.
Thank you so much for your kind words!
We're delighted to hear that you found our reception and session staff friendly and helpful at the Abbey Leisure Complex. Providing a welcoming and supportive experience is very important to us, and your feedback means a lot. We look forward to seeing you again soon!
Kind regards,
Charmaine
Great staff
Great staff, brilliant equipment and convenient for me. Good price as well. Thanks for opening it again I was with Active Nation from the start and lost money when they went bust so I’m looking forward to being with Better
3 augustus 2025
Antwoord van Better - Abbey Leisure Complex
Hi Ray,
Thanks for your review.
We are so pleased to hear that you are enjoying Abbey Leisure Complex and we appreciate you joining with us!
Warm Regards
Hazal
Great facilities
Great facilities, friendly staff always happy to help out. Clean and well kept. Everything is just easy which is great
6 augustus 2025
Antwoord van Better - Abbey Leisure Complex
Hi Lee
Thank you for your review.
We are very pleased to see you are having a great experience at the Abbey Leisure Complex, and the team are creating a welcoming atmosphere at the clean centre!
Thank you for choosing Better.
Kind Regards
Amir
It was my first time attending a…
It was my first time attending a swimming meet. Meeting them made me feel at ease and comfortable letting my child swim here because they had a friendly feeling and professional spirit and attitude. My child was very happy in the class 😊
26 juli 2025
Antwoord van Better - Abbey Leisure Complex
Hi Lihung
Thank you for your review.
We are thrilled to learn that your first experience at a swim meet was so enjoyable and that our team helped you feel at ease and welcomed.
We look forward to seeing your child develop the skills and confidence they desire in our swimming lessons.
Kind Regards
Amir
It offers us variety of programs and…
It offers us variety of programs and exercises you name it
23 juli 2025
Antwoord van Better - Abbey Leisure Complex
Hello Anuraha,
Thank you for you comments and Feedback.
Kind regards.
Outstanding Service and Amazing Staff!
I had an absolutely fantastic experience with Better in Cambridge! From start to finish, the staff were incredibly friendly, helpful, and professional. It’s rare to come across a team that genuinely cares about their customers, but that’s exactly what I found here.
They went above and beyond to make sure everything ran smoothly, and their attention to detail and warm approach made a real difference. The level of customer service is truly top-notch — nothing was too much trouble.
If you’re looking for a company that values its customers and delivers with a smile, I highly recommend Better. I’ll definitely be returning!
8 april 2025
Antwoord van Better - Abbey Leisure Complex
Hello Syed.
Thank you for your comments and feed back.
We are delighted to hear that you had an enjoyable time at Better in Cambridge
We will be passing on your feedback to the centre.
Warm Regards
Antwoord van Better - Abbey Leisure Complex
Hi Alisha
Thank you for your review.
It is wonderful to see members of all ages enjoying the Better facilities, and we are very pleased to hear that our teenage members feel safe at the Abbey Leisure Complex.
Thank you for choosing Better!
Kind Regards
Amir
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.