Albany Instructor for Zumba on Monday11/5/25 Southbury Instructor for Senior Dance for your heart on Tuesday 12/5/25 are excellent at what they do. They impart their knowledge & skills with great ent... Toon meer
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Locatie
Wijzig locatieWhitehill Road, CB5 8NT Cambridge, GB
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On the 19 of August 2026 at 9:35pm I was verbally abused by 5 women in front of staff members of the better Mo’nique and vealisa 5women were screaming and shouting at me,mocking and calling hurtful... Toon meer
Bedrijf heeft geantwoord
Better has designed manageable exercises to suit my needs. This company encourages socialising with other members within the same group whilst having a tea and or coffee after the lesson. Which I th... Toon meer
Bedrijf heeft geantwoord
I felt comfortable and ‘at home’. The premises were spacious and well-ordered. I was unfamiliar with much of the equipment but I’ll learn in time! My induction, through Steve, was a pleasant experi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Whitehill Road, CB5 8NT, Cambridge, Verenigd Koninkrijk
4,2
Goed
132 reviews
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Initially when my kid started he was…
Initially when my kid started he was scared and nervous but later on he was very much comfortable and enjoyed the session.
3 maart 2026
Antwoord van Better - Abbey Leisure Complex
Hi Bhavyam
Thank you for your review.
We are very pleased to see that your child is now enjoying his experience at Abbey Leisure Centre, and it is great to know that he is progressing so quickly!
Kind Regards
Amir
Me and my friend go swimming at the…
Me and my friend go swimming at the Better Abbey Leisure complex in Cambridge usually once a week!
We always enjoy swimming there! But it wasn't very clear to use to begin with, that we had to pay for the hours we are in the pool! We honestly thought we pay and then spend as much time as we like!
But we appreciate how the staff handled that situation, even though the lifeguard should've been the one to tell us this over management! Everything is all clear to us on that now!
20 februari 2026
Antwoord van Better - Abbey Leisure Complex
Hi William,
Thank you for sharing your feedback!
We're thrilled to hear that you and your friend are regularly attending swimming sessions at our Abbey Leisure Complex.
We're sorry to hear about the issues you experienced when you first started.
However, we're so happy that our staff handled the situation well and advised you on what to do when you return.
We will also share this with the wider team, as we understand that our lifeguard hadn't raised this with you at the time.
We're pleased that our booking policies are clear to you now, and we're always happy to answer any further queries.
Thank you again for sharing this with us, and we can't wait to see you again!
Warm Regards,
Kaisha
Antwoord van Better - Abbey Leisure Complex
Hi Jalaluddin
Thank you for your review.
We are very pleased to see that you are having a good experience at Abbey Leisure Complex, and we hope this continues!
Kind Regards
Amir
Newington Green Primary School
9 februari 2026
Antwoord van Better - Abbey Leisure Complex
Hi Diana,
Thanks for your review.
We are happy to hear that Newington Green Primary School enjoy their lessons at Highbury Leisure Centre!
Warm Regards
Hazal
Staff super nice and welcoming
Staff super nice and welcoming.
Pool great for lane swimming, changing rooms do smell like piss tho!
23 februari 2026
Antwoord van Better - Abbey Leisure Complex
Hi Grace
Thank you for your review.
We are very pleased to see that the staff at Abbey Leisure Centre are creating a nice, welcoming atmosphere at Abbey Leisure Centre and that you are enjoying the swimming pool.
We also appreciate your comments about the changing rooms. I have passed your feedback on to the General Manager for further review, and we hope this will help address the issue with the smell.
Kind Regards
Amir
Better has designed manageable…
Better has designed manageable exercises to suit my needs.
This company encourages socialising with other members within the same group whilst having a tea and or coffee after the lesson. Which I think is brilliant.
We become a family that meet two days per week to discuss and exercise
18 februari 2026
Antwoord van Better - Abbey Leisure Complex
Hi,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team at Abbey Leisure Complex has tailored exercises to suit your needs and that you’re enjoying the sessions.
We’re delighted you’re connecting with other members over tea and coffee after sessions, as building a welcoming community with our customers is something we truly value.
We’re so pleased you feel that sense of belonging, and we look forward to welcoming you back soon!
Warm Regards,
Kaisha
Antwoord van Better - Abbey Leisure Complex
Hi Ayla,
Thank you for your kind words!
We're thrilled that you appreciate the cleanliness at our Abraham Moss Leisure Centre.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Waiting for the cancellation day
Most of the facilities are super limited cold studios oh I have regretted They keep cancelling the stuff I am booking .They are not that cheap when you compare the other places so waiting to move but yeah 20 days notice.
Stay away .
4 februari 2026
Antwoord van Better - Abbey Leisure Complex
Hello Ali Seha,
Thank you for your comments and feedback.
We are sorry that your experience at The Abbey Leisure complex, did not live up to your expectation.
I have passed on your comments to the centre manager to review.
Kind regards
Excellent in all respects.
Excellent in all respects. From welcome through facilities to goodbye and thanks.
28 januari 2026
Antwoord van Better - Abbey Leisure Complex
Hi John,
Thank you for your incredible review!
We're thrilled to hear that the Abbey Leisure Complex has been excellent in all aspects.
It's great to know how friendly the Centre staff have been when greeting you from the moment you arrived to your departure.
Thanks you again for our kind words!
Deeply disappointed
Due to complete lack of coherent communication from Better i had come to the un9keasant news that my children were no longer in the record for their swimming lessons. Furthermore and again due to complete lack of communication my younger child is still in the foundatt group at the age of 9 whilst being moved and attending Development group classes for the past 12 months or more.
To say that I am appalled is to say noth8ng. It should not be difficult to do the job one was hired and is bring paid for. The only reason why we still are either better is because my children have been with said establishment for several years now, one of them is Neurodivergent and requires stability.
10 januari 2026
Antwoord van Better - Abbey Leisure Complex
Hello Michaella,
We sincerely apologise that your children's swimming lessons did not meet your expectations.
Kindly contact our customer services team at customerservices@gll.org to inquire if they can provide assistance regarding your children's swimming lessons.
kind regards
I see so much improvement over the last…
I see so much improvement over the last two years we only wish is that you took over earlier. Great service 👏 👍
16 januari 2026
Antwoord van Better - Abbey Leisure Complex
Hi Nalbert,
Thanks for your review.
We are so pleased to hear that you have seen such an improvement and that the service you have received has been great!
Warm Regards
Hazal
Antwoord van Better - Abbey Leisure Complex
Thank you very much for your staff's appreciation, Harsha.
We are happy to hear you are enjoying your visits at Abbey Leisure Complex.
Kind Regards
Nice gym with a horrible £3…
Nice gym with a horrible £3 cancellation fee for lessons, even if the class is half empty
3 december 2025
Antwoord van Better - Abbey Leisure Complex
Hi Eugenio
Thank you for your review.
It is great to see that you like the gym at Abbey Leisure Complex, and we appreciate your feedback.
Kind Regards
Amir
Antwoord van Better - Abbey Leisure Complex
Hello Egidijus,
Thank you very much for your comments and feedback
Kind Regards
Antwoord van Better - Abbey Leisure Complex
Hello Louis,
Thank you for your comments and feedback.
Kind Regards
Antwoord van Better - Abbey Leisure Complex
Hi Ash
Thank you for your review.
It is great to see the staff at Abbey Leisure Centre receiving some great feedback and we are pleased to see that they have been able to provide a great service.
We will be sure to pass your review on!
Kind Regards
Amir
membership
Terms and conditions not clear I thought I can access all branches
28 december 2024
Review zonder uitnodiging
Antwoord van Better - Abbey Leisure Complex
Hi Patel
Thank you for your review.
All membership details are available online to view before purchasing.
Please select 'view details' for further details on each membership.
If you would to change or upgrade your membership at any point, please let us know and we will be happy to assist.
Kind Regards
Amir
Great instructor in Steve.
14 oktober 2025
Antwoord van Better - Abbey Leisure Complex
Hello Aga,
Thank you for your comments and feedback.
Warm Regards
Antwoord van Better - Abbey Leisure Complex
Hello Agnieszka,
Thank you for your comments and feedback
Warm Regards
Clean and friendly
Clean and friendly. Any issues dealt with quickly. Great for us oldies.
6 oktober 2025
Antwoord van Better - Abbey Leisure Complex
Hi Jane,
Thanks for your review.
We are so pleased to hear that you are enjoying Abbey Leisure Complex!
Warm Regards
Hazal
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