I endeavoured to renew my Better membership online for Kings Hall Leisure Centre, Hackney, but to no avail. I was receiving a message both via website and mobile app, as follows: 'Unable to mana... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie39 Lowe Clapton Rd, E5 0NU Hackney, GB
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Lees wat reviewers zeggen
King's Hall, or Hackney baths as was, is a beautiful old pool with amazing period details, and is usually not heavingly busy, so I had a lovely peaceful swim there. It's ideal for those who don't... Toon meer
Bedrijf heeft geantwoord
I’ve always been afraid of gyms and gym culture but the instructors at Kings Hall have made me feel incredibly comfortable. My hour long induction was everything I needed and I’ve gone to several cl... Toon meer
Bedrijf heeft geantwoord
The facilities are good and the instructors are also qualified. It’s nice to have a pool and the gym and classes and even badminton with one membership. Only 2 downsides. 1, you can’t get notifica... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
39 Lowe Clapton Rd, E5 0NU, Hackney, Verenigd Koninkrijk
3,8
Goed
72 reviews
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It's my second time there
It's my second time there, everything is OK. Clean and politely staff.
24 september 2024
Antwoord van Better - Kings Hall Leisure Centre
Good Evening Ovidiu,
Thank you for your lovely review.
We are thrilled to hear that you are enjoying your membership at the Kings Hall Leisure Centre. We are also very proud to know that the facilities are always well-maintained and the staff are friendly and polite. Your positive experience is a testament to our dedication.
We hope you continue to derive from your membership at the Kings Hall Leisure Centre.
Kind regards,
Charmaine
I had a good first day both in gym and…
I had a good first day both in gym and swimming, the stuff are very helpful
9 september 2024
Antwoord van Better - Kings Hall Leisure Centre
Dear Mohammad,
I hope this message finds you well.
I would like to express our sincere gratitude for taking the time to share your feedback with us. We are thrilled to learn that you are finding great value in your membership at the Kings Hall Leisure Centre. Our team strives to create a welcoming and supportive environment for all our members, and we are pleased to hear that you have found our staff to be friendly and helpful during your visits. Your positive review serves as a great motivation for all of us, and we look forward to continuing to provide you with excellent service.
Thank you once again for your kind words. We appreciate your support and look forward to seeing you at the leisure centre soon.
Warm regards,
Charmaine
Impossible to book a class
Impossible to book a class - you join a waiting list and get emails at hours like 4.00 am stating there is a place.
Been trying for the Aqua aerobics ( women only ) for past 2 weeks . Trying to book as soon as it’s published but no joy!!!!
1 september 2024
Antwoord van Better - Kings Hall Leisure Centre
Hi Ayesha,
Thanks for your review.
We are sad to hear that you have been experiencing difficulty booking.
Our classes are very popular and members do receive priority booking, so you can book 7 days in advance from 10pm whilst non-members only get access 5 days in advance.
When a class is full, you can put yourself on a waiting list and when someone cancels their booking an automated email is sent informing customers that a space is available and you can then book on.
We also advise to keep an eye on the session throughout the week if you don't book onto the waiting list as people to tend to book on and then cancel as the week progresses.
We hope you are able to attend a class soon!
Warm Regards
Hazal
A few pieces of gym equipment was not…
A few pieces of gym equipment was not working when I wanted to use it. It was a bit disappointing.
28 augustus 2024
Antwoord van Better - Kings Hall Leisure Centre
Good Evening Liz,
Thank you for your review.
I am very sorry to hear that some of the Gym equipment you wished to use for your workout was out of order due to being broken. I will pass on your feedback to the centre manager so they can look into this as a matter of urgency and get the equipment repaired in a timely manner.
We hope you are enjoying your membership at the Kings Hall Leisure Centre.
Kind regards,
Charmaine
I have been for my induction already…
I have been for my induction already but can't assess site to book a session. I went to King's Hall Leisure centre to get help, but the receptionist was not helpful at all
21 augustus 2024
Antwoord van Better - Kings Hall Leisure Centre
Good Afternoon Hanson,
Thank you for your review.
I am very sorry to hear that you are experiencing issues booking an induction. Are you able to clarify exactly what issue you are experiencing so I can try to assist you with this issue?
Kind regards,
Charmaine
Can I give less than zero?
Can I give less than zero? The worst and rudest customer support I have ever dealt with.
18 augustus 2024
Antwoord van Better - Kings Hall Leisure Centre
Good Afternoon Abdelrahman
Thank you for your review.
We are deeply saddened to hear about your experience with our Customer Support Team. Providing excellent customer service is a top priority for us, and it's disheartening to learn that you did not receive the level of service we aim to provide when you reached out to us for support. I will ensure this feedback is passed on to our management team.
Kind regards,
Charmaine
Kingshall Leisure centre sauna is…
Kingshall Leisure centre sauna is absolutely unhygienic. It is not clean between session and the whole wall and floor is black. I had to request a clean and it was not clean properly. The gym equipment rusty and limited. I have to started my membership due to the convenience but I might cancel this membership. The management seems as if they have no care the duty of care of the customer.
6 augustus 2024
Antwoord van Better - Kings Hall Leisure Centre
Hi Jean,
Thank you for your review.
We are disappointed to hear that the healthsuite at Kings Hall is not as clean as it should be.
We have forwarded your feedback to the centre manager so they can look into this and improve for the future.
Warm Regards
Hazal
Good facilities, app needs an upgrade
The facilities are good and the instructors are also qualified. It’s nice to have a pool and the gym and classes and even badminton with one membership.
Only 2 downsides. 1, you can’t get notifications from the app for cancelled bookings for example, or notification that a spot is available when you are on the waitlist, it’s all via email.
2, the different activities or classes don’t have a description so you don’t really know what to expect. What’s the difference between swim for fitness and aqua aerobics? Badminton is actually you booking a court so you better come with your partner. You have to get off the waiting list to be able to book when a spot gets available. It would be nice to know what to expect.
Other than that, I’ve been enjoying being active close to home.
31 juli 2024
Antwoord van Better - Kings Hall Leisure Centre
Hi Joycee
Thank you for your taking the time to leave a review.
We are very pleased to see you happy with the facilities and membership at our Kings Hall Leisure Centre.
Regarding your two points, all communications are conducted through email as this method enables us to reach members universally and ensures all emails are received. Swim for fitness is a swim session and is booked under our Swim session option and Aqua Aerobics is a fitness class and this is booked under our fitness classes.
Swim for Fitness sessions are designed for members to swim laps independently without an instructor, whereas Aqua Aerobics is an instructor-led class.
I hope this helps with your future bookings and thank you for choosing Better.
Kind Regards
Amir
Great experience with lots of tips to…
Great experience with lots of tips to keep healthy
4 juli 2024
Antwoord van Better - Kings Hall Leisure Centre
Good Afternoon Kay
It's wonderful to hear that you're enjoying a great experience at our Kings Hall Leisure Centre and finding the health tips useful!
Thank you for choosing Better
Kind Regards
Amir
I have not started yet since my…
I have not started yet since my membership last week. The lovely young lady that showed myself and my friend around was very pleasant. I look forward to all that there is to do.
Thankyou
Michelle
26 juni 2024
Antwoord van Better - Kings Hall Leisure Centre
Hi Michelle
We are pleased to see you enjoyed the tour and the staff member was able to provide a positive experience.
Thank you for leaving a review and we hope you enjoy your time with Better and all the our Kings Hall Leisure Centre has to offer.
Regards
Amir
Antwoord van Better - Kings Hall Leisure Centre
Good Afternoon Guest,
Thank you for your review.
We are delighted to hear that our staff have provided you with a warm and hospitable experience when you attend the Kings Hall Leisure Centre.
We take great pride in delivering excellent customer service, and it brings us joy to know that you have experienced this firsthand. Thank you for sharing your positive feedback with us.
Warm regards,
Charmaine
swimming at Kings Hall
Went swimming at Kings Hall - on this occasion only 1 double size lane was available for the general public to swim - the rest of the pool was closed off for swimming lessons - after 20 minutes the double size lane was reduced to a single sized lane (while 8 people were trying to "swim for fitness in it") - the staff looked embarrassed to reduce the lane - but from the conversations they were having they had no choice - and because they were embarrassed they did not explain the situation to the swimmers or give instructions as to which side of the lane the public was now supposed to use - surely an unacceptable situation - especially as the half of he rest of the pool that was closed of for childrens swimming lessons was not using the deep end of the pool - which could have been used for fitness swimming in circuits - very poor planning and bad treatment of paying customers who have not paid extra for swimming lessons (but have still paid!) was told by member of staff to address the issue with reception - but reception only had one very busy person on it - date of experience 04/05/2024 10;50am-11;50 am session which was prebooked via the better app
4 mei 2024
Review zonder uitnodiging
Antwoord van Better - Kings Hall Leisure Centre
Hi Peter,
Thank you for your review.
We are disappointed to hear of your experience at King's Hall and have passed on your feedback to the centre management team.
Warm Regards
Hazal
Changing area for pool smells. horrible …
Changing area for pool smells horrible have to cover my nose each time i am using the pool please do something about it who do I talk about this
6 maart 2024
Review zonder uitnodiging
Antwoord van Better - Kings Hall Leisure Centre
Good Afternoon
Thank you for providing feedback about your visit.
We will escalate your review to the Centre to look into.
I hope this helps
Kind Regards
Amir
I have an excellent experience with…
I have an excellent experience with Better Customer Service. The Gentleman Ciaran who helped me last time he was very professional and he did really everything to help for me to solve my problem in the quickest way as was possible. Thank you for that great customer service!
4 januari 2024
Antwoord van Better - Kings Hall Leisure Centre
Good Afternoon
Thank you for taking the time to leave Ciaran a great review.
We are very pleased to see that Customer Services was able to help solve your problem in the quickest way as was possible.
This is great.
Your feedback will be passed on to Cairan and we hope you enjoy your time with Better.
Kind Regards
Amir
What great fitness classes at Kings…
What great fitness classes at Kings hall with Michelle, Helen and Jorge, just to name but a few Nicki , Wendy, are great too. Sorry I'm sure all the other staff are great too, just not had time to go to their classes.
28 december 2023
Review zonder uitnodiging
Antwoord van Better - Kings Hall Leisure Centre
Hi Nicole,
Thank you for your review.
We are so happy to hear that you are enjoying the fitness classes at Kings Hall and have passed on your comments to the centre.
Warm Regards
Hazal
Antwoord van Better - Kings Hall Leisure Centre
Hi Lyabode,
Thank you for your review.
We are delighted to hear you are enjoying Kings Hall Leisure Centre!
Warm Regards
Hazal
Terrible pool timetable
The pool at King’s Hall in Hackney is hardly open! Each week there’s a few slots at inconvenient times in the day and often multiple days with no options at all. The facilities and pool already are not great, but this just makes it impossible to use. Definitely going to cancel.
11 december 2023
Review zonder uitnodiging
Antwoord van Better - Kings Hall Leisure Centre
Hi Amy,
Thank you for your review.
We are sad to hear that you have not been enjoying using Kings Hall. As the centre is so popular we sometimes get busy and we also accommodate swimming lessons, club and private bookings so occasionally the schedule may be limited.
As a member you have access to 7 days advance bookings, whereas non-members can only book 5 days in advance.
We also have other fantastic centres which aren't that far, where you might find more availability.
Please visit the link below to view centres in the local area:
https://www.better.org.uk/leisure-centre/london/hackney
Warm Regards
Hazal
Gym experience
The trainer(David), made my gym experience very comfortable. He inducted me on on how to use various machines. I even had favourites
29 november 2023
Antwoord van Better - Kings Hall Leisure Centre
Good Morning Christine,
Thank you for your review.
We are delighted to hear that our Fitness Team made you feel comfortable during your gym induction. We pride ourselves on our Customer Service excellence so I am happy to hear that this was the service you received. We hope you continue to enjoy your membership at the Kings Hall leisure centre and the great activities they have available.
Kind regards,
Charmaine
I enjoyed my exercise there
I enjoyed my exercise there, the staff too are helpful, friendly, busy place, which is good.
Good equipment, any equipment not working I see note on it,
They should introduce wet wipes instead of spraying and tissues.
Thank you
5 december 2023
Antwoord van Better - Kings Hall Leisure Centre
Good Evening Funmilayo,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Kings Hall leisure centre. We are also proud to hear that the staff are friendly and helpful when you attend the centre. The spray that is provided in the Gym is an antibacterial spray to clean down the equipment after use. We do not currently provide wipes but I can pass on your comments for the attention of the centre manager so he can see if this is something they can provide in the future.
Hope this helps.
Kind regards,
Charmaine
You had toddler swim classes posted at kings…
You had toddler swim classes posted at kings hall leisure centre and allowed me to book my daughter in. On arrival we were checked in but then the instructor said she had been trying to get the class removed from the website because the class was actually for older children with special needs. Management told me to call another pool to switch into that class. Very unhelpful considering it was their issue in offering a class incorrectly and took 4 weeks of payment for that class in advance. No help in switching was offered and the instructor told me she’s been asking management to remove the class for 6 months.
8 november 2023
Antwoord van Better - Kings Hall Leisure Centre
Good Afternoon Christina,
Thank you for your review.
I am very sorry to hear that the Kings Hall leisure centre had an activity/class advertised online which was not actually available at the centre. Can you please clarify what type of activity this was so I can escalate this for the attention of the centre manager so they can get this removed online? Have you also managed to transfer your daughter to an alternative centre which has the activity available? If not, please let me know so I can assist you further or advise you of how to proceed to get this done.
Kind regards,
Charmaine
Update:
Thank you for the update Christina. I will now forward your comments for the attention of the centre manager.
Hope this helps.
Charmaine
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