I endeavoured to renew my Better membership online for Kings Hall Leisure Centre, Hackney, but to no avail. I was receiving a message both via website and mobile app, as follows: 'Unable to mana... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie39 Lowe Clapton Rd, E5 0NU Hackney, GB
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Lees wat reviewers zeggen
King's Hall, or Hackney baths as was, is a beautiful old pool with amazing period details, and is usually not heavingly busy, so I had a lovely peaceful swim there. It's ideal for those who don't... Toon meer
Bedrijf heeft geantwoord
I’ve always been afraid of gyms and gym culture but the instructors at Kings Hall have made me feel incredibly comfortable. My hour long induction was everything I needed and I’ve gone to several cl... Toon meer
Bedrijf heeft geantwoord
The facilities are good and the instructors are also qualified. It’s nice to have a pool and the gym and classes and even badminton with one membership. Only 2 downsides. 1, you can’t get notifica... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
39 Lowe Clapton Rd, E5 0NU, Hackney, Verenigd Koninkrijk
3,8
Goed
72 reviews
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The great "leisure centres" of Hackney
The great "leisure centres" of Hackney! Britannia - superb - Kings Hall - classic. Very reasonable. Excellent customer service too.
16 november 2023
Review zonder uitnodiging
Antwoord van Better - Kings Hall Leisure Centre
Good Afternoon Andy,
Thank you for your review.
We are delighted to hear that you are enjoying our Britannia and Kings Hall leisure centre in Hackney. We pride ourselves on our Customer Service Excellence so I am delighted to hear that this is the service you have received so far. We hope you continue to enjoy utilising our Hackney centres.
Kind regards,
Charmaine
Antwoord van Better - Kings Hall Leisure Centre
Hi Barbara,
Thank you for your review.
We are happy to hear you are enjoying Kings Hall Leisure Centre.
Warm Regards
Hazal
Lovely helpful member of staff at Kings Hall
Lovely member of staff who helped me through the application process at King’s Hall in Hackney
5 november 2023
Antwoord van Better - Kings Hall Leisure Centre
Hi Frances,
Thank you for your review.
We are happy to hear you are enjoying Kings Hall Leisure Centre and the staff were able to assist you.
Warm Regards
Hazal
A last resort only Gym
Nobody showed me around the facility or how to use the equipment. A lot of the equipment is missing, and when I asked staff, they said absolutely no interest in the fact that the equipment was missing and told me that the place was falling apart and that it was normal that things were missing.
Terrible gym facilities, unfriendly staff
2 oktober 2023
Antwoord van Better - Kings Hall Leisure Centre
Good Afternoon Paul,
Thank you for your review.
I am very sorry to hear that the Kings Hall leisure centre has missing equipment and the staff seem unfriendly. We are also sorry to hear that you were not given an induction or a tour of the facilities if you requested this. We pride ourselves on Customer Service excellence so we are disappointed to hear that this is not the service you have received so far. I will forward your feedback for the attention of the centre manager so he can look into the points you have raised. We may not be able to provide an immediate solution to all the points you have raised but we will certainly look into these to try and find a resolution. Through feedback we can identify improvement areas and provide a better service.
Kind regards,
Charmaine
Lack of facilities
The bad thing is that there aren't lockers into the changing rooms which is unacceptable and can't secure your stuff if you want to have a shower.
Also at the sauna area there are no seats to be able to change your clothes. Also might be useful a waterproof matt in gro t of the lockers as it's always wet.
There is a women only day but not a men only day, which is mandatory not to use the same facilities the same time.
24 augustus 2023
Antwoord van Better - Kings Hall Leisure Centre
Hi Gregory,
Thank you for your feedback.
We have passed on your comments to the centre manager so they can investigate the issues you have raised.
Warm Regards
Hazal
Staff are very friendly and very…
Staff are very friendly and very accommodating. They entertain you straightaway of your appointment.
6 augustus 2023
Antwoord van Better - Kings Hall Leisure Centre
Hi Teresita,
Thank you for your review.
We are happy to hear that you have found our staff to be friendly and accommodating.
We will forward your feedback to Kings Hall!
Warm Regards
Hazal
Mould, dereliction, lack of hygiene
The swimming pool in Kings Hall Leisure Center is more than run down. While the changing rooms feel mouldy and unhygienic, the pool itself has a huge amount of dirt and debris at the bottom and the water does not seems to be cleaning as fast as it should. I was told by staff that renovations are planned but no one had any idea how long they'd take and when they'd be taking place. I was very excited to start swimming again and can now only think of how unpleasant the entire experience is.
16 juli 2023
Antwoord van Better - Kings Hall Leisure Centre
Good Afternoon Julian,
Thank you for your review.
First of all, I apologise that you have not received the service you have deserved so far. We pride ourselves on our excellent customer service, and I am sorry to hear that this differs from the service you have received. We hope to improve on this. I will now escalate your complaint for the immediate attention of the centre manager so he is able to investigate and resolve the issues you have mentioned.
Hope this helps.
Kind regards,
Charmaine
Only knocked one star off due to initial start of fitness journey
I’ve always been afraid of gyms and gym culture but the instructors at Kings Hall have made me feel incredibly comfortable. My hour long induction was everything I needed and I’ve gone to several classes already. All the teachers of which have been fantastic!
The reason why I’m giving 4 stars and not 5 is only due to when I first tried to join, I found a few staff members to be a bit standoffish which when already feeling anxious, didn’t help. There was one reception staff member who was very caring but I haven’t seen her since joining.
I got my partner to join too and we found the initial start of the process to feel a little off.
18 juli 2023
Antwoord van Better - Kings Hall Leisure Centre
Good Afternoon Matthew,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Kings Hall leisure centre. We are also happy to hear that your Induction was everything you needed to be able to start your fitness journey. We hope you continue to enjoy your membership going forward. We are however, slightly disappointed to hear that some of the staff were not as welcoming as they could be but we appreciate your feedback so we can improve on this.
Kind regards,
Charmaine
1.There’s not much woman's only classes…
1.There’s not much woman's only classes
2. The changing rooms near the pool area always smells of urine it’s so strong that it makes you gag it’s every day it smells so bad
3. The womens only Thursday swimming session is too cramped why is the learners in the same time why don’t learners use the smaller pool as some of us are new swimmers and find it uncomfortable or scared to use the middle section
4. The water in the pool is too cold it makes you ill
28 juni 2023
Antwoord van Better - Kings Hall Leisure Centre
Hi Ferdush,
Thank you for taking the time to leave us a review.
We are sorry to hear about your experience at our leisure centre.
Can you let us know which branch this is relating to we have not been able to locate your account using the provided membership number?
We look forward to your response.
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