I have been recommended to Better through the Leveson Centre to get fit again after various health issues. I attended the I can move which was great and had the gym induction with Josh last week who i... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieKathryn Avenue, TO32 9AF Monks Cross, GB
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Lees wat reviewers zeggen
My first time joining Better. Or a gym 🙂Recommendations from my Doctor. Rebecca was very informative at my induction and has continued to support me on my weekly activities. Rebecca is friendly and h... Toon meer
Bedrijf heeft geantwoord
Emails for spaces on fully booked activities are not effective for most. Texts would be a good addition Some activities are booked but not attended and not cancelled.There needs to be some monitor... Toon meer
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Great swimming facilities which I regularly use. However, somewhat mixed messaging for a centre which is all about promoting good health, with all the fatty, sugary, unhealthy snacks on offer at the c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Kathryn Avenue, TO32 9AF, Monks Cross, Verenigd Koninkrijk
4,5
Uitstekend
127 reviews
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The staff both at the reception and in…
The staff both at the reception and in the gym were helpful and friendly. The gym was not too busy and the equipment was well maintained and clean. The pool was not too busy and the lanes were set out well with the correct swimming direction indicated (this is important and often not understood).
10 januari 2024
Antwoord van Better - York Stadium Leisure Complex
Hi Lesley,
Thank you for your review.
We are so happy to hear you are enjoying York Stadium! We are are always delighted to hear such positive feedback!
Warm Regards
Hazal
I love going swimming at York venues
I love going swimming at York venues. The staff are absolutely amazing and friendly and friendly.
5 december 2023
Antwoord van Better - York Stadium Leisure Complex
Good Afternoon Jill,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Burnholme Sports centre and the staff are friendly and welcoming. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
Helpful staff
Helpful staff. Clean and well maintained environment. Pleased to see lifeguards in attendance as well . Cafe also excellent with a good selection of snacks available.
5 december 2023
Antwoord van Better - York Stadium Leisure Complex
Good Afternoon Phillip,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the York Stadium and the great facilities they offer including the Cafe. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
The swimming pool feels colder than…
The swimming pool feels colder than usual and the shower afterwards was luke warm, prices have increased and thermostats been turned down even more it seems.
29 november 2023
Review zonder uitnodiging
Antwoord van Better - York Stadium Leisure Complex
Good Afternoon Sandra,
Thank you for your review.
We are very sorry to hear that the pool temperature is cold at the centre you attend. I will pass on your feedback for the attention of the centre manager so he can look into this and amend the temperature of the pool if required. We hope you can continue to enjoy your swimming sessions at this centre.
Kind regards,
Charmaine
Antwoord van Better - York Stadium Leisure Complex
Hi
Thank you for leaving a review
We are very pleased to see you feel this way about our Healthwise team and plan.
We hope you continue to enjoy your time at our centre.
Kind Regards
Amir
2nd day in and l attended the Rebound…
2nd day in and l attended the Rebound class which l walked out of in under 15 mins. NO "is there anyone new people to the class/rebound" - in less than 15mins the instructors legs are in the air like scissors. No alternative options you either know what you were doing or like me, were unable to keep to any pace. Embarrassing.. if a class does not cater for new starters to rebound please be clear.
6 november 2023
Antwoord van Better - York Stadium Leisure Complex
Good Afternoon Joanne,
Thank you for your review.
I am very sorry to hear that you were unable to keep up with the new Rebounder session when you attended. I am also sorry that the website does not specify if a class is advanced or for a beginner. I will forward your comments for the attention of the manager who oversees all Fitness Classes to query if this is something we can apply to the website/App. We appreciate your feedback in regards to this issue, as through feedback we can identify improvement areas and provide a better service.
Hope this helps.
Charmaine
It's a great gym - needs to extend opening hours
It's a great gym, but I wish they'd extend the opening hours, especially on a weekend. Staff are great.
2 oktober 2023
Review zonder uitnodiging
Antwoord van Better - York Stadium Leisure Complex
Hi
Thank you for leaving a review.
We are very happy to see you are enjoying your time at our centre alongside the staff.
In regards to the opening hours, I can only suggest speaking to the General Manager!
Kind Regards
Amir
Antwoord van Better - York Stadium Leisure Complex
Hi Dave,
Thank you for your review.
We are so happy to hear you are enjoying York Stadium Leisure Complex.
Warm Regards
Hazal
Staff and facilities are great
Staff and facilities are great. Usually very clean. Only occasionally after a busy spell the ladies locker rooms could use a wipe, but it’s only happened a couple times. Generally very clean.Hours are convenient. Equipment is always in good order.
18 oktober 2023
Antwoord van Better - York Stadium Leisure Complex
Hi Nicole
Thank you for your review.
We are happy to hear you are enjoying York Stadium Leisure Complex.
Warm Regards
Hazal
Wish I'd joined sooner !
I was referred to Better by my doctor after a recent injury and after 2 weeks the improvement in my physical condition has improved significantly. The healthwise professional at the gym assessed my problems and devised a program of exercises to help my recovery. He was very knowledgeable and understanding. After the initial meeting with him I was then given an introduction to the gym where I was shown around all the equipment and how to use it. I have used the gym 3 times a week so far and found the app to be incredibly easy to use for booking and all the staff I have encountered have been extremely friendly and very helpful.
My first time using a gym and I just wish I'd joined one sooner. I'm really enjoying it 😀
15 september 2023
Antwoord van Better - York Stadium Leisure Complex
Good Afternoon Alan,
Thank you for your review.
We are delighted to hear that you are enjoying your Healthwise membership at the York Stadium. We hope you can continue to enjoy the great equipment in the Gym and the devised program to help with your recovery. I will pass on your lovely feedback for the attention of the centre.
Kind regards,
Charmaine
Friendly staff
Friendly staff.
I was most impressed by the cleanliness of pool, Changing rooms etc.
Great Aqua class . Really enjoyed my experience.
21 september 2023
Antwoord van Better - York Stadium Leisure Complex
Dear Juliette,
Thank you very much for submitting feedback on our service.
We are glad that you had a pleasant experience
good to get back gym to…
It was good to get back to the gym to start on my road to fitness
21 september 2023
Antwoord van Better - York Stadium Leisure Complex
Hi
Thank you very much for submitting feedback on our service.
Warm regards.
Major issues with membership and…
Major issues with membership and booking swimming. Keeps trying to charge me full price when I have an adult flex concessionary membership.
App and website charging me £4.75 instead of the concessionary rate
8 september 2023
Antwoord van Better - York Stadium Leisure Complex
Hi Fiona,
Thank you for your response.
I can see you have been charged £4.75 but the online prices show the fee to be 5.25 for a Pay & Play customer so I will need to query with the IT Team what the fee should be for concessionary members. I will get back to you via email once they have clarified the fees.
Hope this helps.
Charmaine
Swimming facilities are overcrowded
Swimming facilities are overcrowded, mixed sex shower facility don’t give you privacy at York Leisure Centre. I slipped over and fell on the poolside at Yearsley Pool. I feel uncomfortable using the facilities.
5 september 2023
Antwoord van Better - York Stadium Leisure Complex
Good Afternoon Keith,
Thank you for your review.
I am very sorry to hear of the above issues you have experienced at our Better operated centres. I am also very sorry to hear of your incident at the Yearsley Pool. Was your incident reported so this could be documented?
The swim sessions at all our pools are very busy during the hot summer months so we apologise if this is too crowded when you wish to attend. If you speak to the staff at the centre they can advise you of when the pools are less busy so you can attend during those hours.
We really appreciate the time you took to write the above review. Through feedback we can improve on the areas we may fall short and provide a better service for all our customers.
Kind regards,
Charmaine
A clear explanation of equipment…
A clear explanation of equipment explained at induction. The gym is not crowded so little or no waiting for equipment. Easy to book gym and other activities. The staff at the front desk are polite and will assist gladly.
Front of house could possibly use a few chairs.
28 augustus 2023
Antwoord van Better - York Stadium Leisure Complex
Good Afternoon Peter,
Thank you for your lovely review.
We are delighted to hear that your Induction session went well and the use of the equipment was clearly explained during this session. We are also happy to hear that you find our App easy to navigate and the staff are friendly and professional at all times. I will pass on your feedback directly to the centre in regards to chairs at the reception area to see if this is something that can be implemented.
Kind regards,
Charmaine
Member for a number of years now and…
Member for a number of years now and through that time I have found the majority of staff to be very friendly, helpful and professional. The gym is well appointed with lots of up to date equipment. I have attended many classes, Yoga, Pilates, Spin and others. All are run by professional and knowledgable staff and are very enjoyable. On the whole it is a great place to exercise. There are some negatives. Membership is increasing and it is now difficult to get into some of the classes and you have to book up, up to, a week ahead. Car parking is a nightmare on a lot of occasions, particularly during match days when it is almost impossible to park. There is no obvious enforcement whatsoever by the centre or appointed company Sentinel, to police parking. Disabled bays are constantly blocked by cars not displaying badges. Double parking is constant and never dealt with despite promises to do so. The gym is at times unsafe with many users bringing large gym bags, clothes, car keys and jackets onto the gym floor and leaving them lying around. Phones are constantly being used to make and receive calls and gym users are frequently seen training in socks without footwear. The latter is a clear health and safety issue. I have seen people frequently enter and leave the centre facilities, some clearly not members, through unattended and open barriers, again posing a risk to customer safety and property security. Reporting these issues sees little proactive response.
10 augustus 2023
Review zonder uitnodiging
Antwoord van Better - York Stadium Leisure Complex
Good Evening Den,
Thank you for taking the time to write the above review.
Through feedback, we identify improvement areas and provide a better service. I will now pass on your comments and feedback for the immediate attention of the centre manager so they can look into each point you have raised and provide a solution. We cannot offer an immediate solution to each item you have raised, but we appreciate you taking the time to provide this feedback so we can ultimately improve on these area's and provide a better service.
Kind regards,
Charmaine
Custom services at York Leisure centre…
Custom services at York Leisure centre are very helpful, polite and efficient . My query was dealt with quickly and sorted out efficiently.
5 star for all the staff I came across.
The centre is clean and spacious .
5 juli 2023
Review zonder uitnodiging
Antwoord van Better - York Stadium Leisure Complex
Hi Farzana,
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our custom services team.
We're also thrilled that you found our leisure center clean and spacious. We appreciate your 5-star rating for our staff and facilities. It means a lot to us.
We look forward to welcoming you back soon!
Kind regards
Ivy
Excellent customer service
Excellent customer service
Problem resolved speedy resolution
Very professional staff
18 juli 2023
Review zonder uitnodiging
Antwoord van Better - York Stadium Leisure Complex
Good Morning Liz,
Thank you for taking the time to write us a lovely review.
We pride ourselves on our excellent customer service so we are delighted to hear that you are enjoying the York Stadium. We appreciate you taking this time to provide this feedback and we will pass this onto the centre on your behalf.
Kind regards,
Charmaine
Friendly staff and members
Great facilities, friendly staff and good availability of classes, swim and gym sessions. I was referred to Healthwise and have been really impressed with their induction and health/fitness sessions.
9 juli 2023
Antwoord van Better - York Stadium Leisure Complex
Good Afternoon Linda,
Thank you for your review.
We are really happy to hear that you are enjoying your Healthwise membership at the York Stadium and that you are also enjoying the wide range of activities they have on offer at this centre. We hope you can continue to enjoy your membership and the friendly staff & atmosphere at the centre.
Kind regards,
Charmaine
I'm recently back to the gym
I'm recently back to the gym. Using the healthwise programme. Really good so far!
5 juli 2023
Antwoord van Better - York Stadium Leisure Complex
Hi Lucy,
Thank you for your lovely feedback.
We are delighted to welcome you back to your Health & Fitness and we are happy to hear that you are enjoying this so far. We hope you are able to take advantage of the many activities we have on offer at the York Stadium and you continue to enjoy your Healthwise membership.
Kind regards,
Charmaine
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