I have been recommended to Better through the Leveson Centre to get fit again after various health issues. I attended the I can move which was great and had the gym induction with Josh last week who i... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieKathryn Avenue, TO32 9AF Monks Cross, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My first time joining Better. Or a gym 🙂Recommendations from my Doctor. Rebecca was very informative at my induction and has continued to support me on my weekly activities. Rebecca is friendly and h... Toon meer
Bedrijf heeft geantwoord
Emails for spaces on fully booked activities are not effective for most. Texts would be a good addition Some activities are booked but not attended and not cancelled.There needs to be some monitor... Toon meer
Bedrijf heeft geantwoord
Great swimming facilities which I regularly use. However, somewhat mixed messaging for a centre which is all about promoting good health, with all the fatty, sugary, unhealthy snacks on offer at the c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Kathryn Avenue, TO32 9AF, Monks Cross, Verenigd Koninkrijk
4,5
Uitstekend
127 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Better - York Stadium Leisure Complex
Hi Mariana,
Thanks for your review.
We are delighted to hear that Isabella is really enjoying her membership!
Warm Regards
Hazal
Induction was good not really been yet…
Induction was good not really been yet as it was closed Monday for my first session
13 november 2024
Antwoord van Better - York Stadium Leisure Complex
Hi Show
Thank you for your review.
We hope you get to use all the information learnt at the induction in your gym sessions and enjoy your experience with us.
Thank you for choosing Better.
Kind Regards
Amir
Explained everything really well showed…
Explained everything really well showed how to use all the machines
4 november 2024
Antwoord van Better - York Stadium Leisure Complex
Good Evening Adam,
I hope this message finds you well. I want to extend my heartfelt thanks for taking the time to share your valuable feedback with us.
It brings us great joy to learn that you are finding satisfaction in your membership at the York Stadium. We strive to create a welcoming and positive environment, so it's particularly rewarding to hear that our staff members have made a positive impression on your visits.
We are always looking for ways to improve and ensure that your experience continues to be enjoyable.
Warm regards,
Charmaine
Lovely small friendly classes
Lovely small friendly classes, really feel the benefit of a workout, well organised class
21 oktober 2024
Antwoord van Better - York Stadium Leisure Complex
Hi Sue,
Thanks for your review.
We are delighted to hear you are enjoying classes at York!
Warm Regards
Hazal
Only been for induction so ,all went…
Only been for induction so ,all went smoothly very welcoming
9 oktober 2024
Antwoord van Better - York Stadium Leisure Complex
Hi Tracey,
Thanks for your review.
It is great to hear that you felt so welcome at York Stadium and we hope you enjoy using the facilities in the future.
Warm Regards
Hazal
Antwoord van Better - York Stadium Leisure Complex
Hi Lynne,
Thanks for your review.
We are so happy to hear that you had such great assistance from the staff at York Stadium.
Warm Regards
Hazal
Great except the cafe!
I can't fault the classes & instructors who really are second to none in enthusiasm and encouragement. Great intro to the gym by Fergus who was very friendly and approachable. Some of the very popular classes get booked so quickly though; adding more sessions of the frequently over-booked classes would be helpful eg Dance Fitness.
The cafe, however, is very disappointing. Why is a health & fitness venue selling such unhealthy high sugar ultra processed 'food'?
11 oktober 2024
Review zonder uitnodiging
Antwoord van Better - York Stadium Leisure Complex
Hi Kay,
Thanks for your review.
We appreciate your feedback and are pleased to learn of your positive experience with the Fitness Classes at the York Stadium Complex. These classes are in high demand and tend to fill up quickly. Therefore, we encourage customers to make advance bookings to secure a spot in their desired activity. Should you need to cancel, we require a minimum of 4 hours notice prior to the start time in order to receive a refund or avoid a penalty fee, particularly for those with prepaid memberships. Your suggestion to expand the class timetable will be conveyed to the centre's management team for their consideration.
We regret to hear that the food offerings at the Cafe did not meet your expectations. Your feedback will be forwarded to the centre's management team for their review.
Thank you for bringing these matters to our attention.
Warm Regards
Hazal
Unhealthy snacks
Great swimming facilities which I regularly use. However, somewhat mixed messaging for a centre which is all about promoting good health, with all the fatty, sugary, unhealthy snacks on offer at the cafe bar. eg. piles of large brownies, rocky road bars, Haribos, cabinet full of fizzy drinks.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Better - York Stadium Leisure Complex
Hi Sarah,
Thanks for your review.
We are pleased to hear you are enjoying swimming at York Stadium and have passed on your feedback about the catering options to the centre.
Warm Regards
Hazal
It was a physio referral
It was a physio referral, my induction was at exactly the right level, the gym is clean, tidy and not too full due to the booking system. Changing rooms clean and tidy too with plenty of locker. I am looking forward to trying some of the classes too. I was also impressed with the Burnholme facility with friendly staff, always clean, tidy and welcoming.
7 oktober 2024
Antwoord van Better - York Stadium Leisure Complex
Hi Jill,
Thanks for your review.
It is great to hear you are enjoying the gym - keep up the good work!
Warm Regards
Hazal
I have used the gym and swimming pool…
I have used the gym and swimming pool and yoga classes. Everywhere is really clean and airy, the gym is very spacious and the person who did my induction very encouraging plus any staff I have asked for information really helpful. Having not been in a gym for some time I was a bit nervous but everyone has made it very easy and a really good experience
31 juli 2024
Antwoord van Better - York Stadium Leisure Complex
Hi Jane,
Thank you for our review.
We are pleased to hear that your experience so far at York Stadium Leisure Complex has been positive.
We hope your future visits are just as welcoming and we wish you the best on your fitness journey.
Have a lovely weekend.
Kind regards,
Haven
Antwoord van Better - York Stadium Leisure Complex
Hi Sandaruwani,
Thank you for your review.
We are glad to hear that you are enjoying York Stadium!
Warm Regards
Hazal
Gym induction with Fergus.
The FI "Fergus" was very friendly knowledgeable and delivered a professional, constructive induction. Suitable to my needs and the goals I wish to achieve in the gym.
3 juli 2024
Antwoord van Better - York Stadium Leisure Complex
Good Afternoon Ted,
I wanted to express our gratitude for taking the time to share your wonderful review with us.
We are absolutely thrilled to hear that Fergus was able to provide you with exceptional assistance during your Induction. His friendly, knowledgeable and professional demeanour throughout the entire process is truly commendable. We sincerely hope that you can now proceed with your membership and enjoy the many great activities available at the Yearsley Swimming Pool.
Kind regards,
Charmaine
Excellent centre
Excellent centre, clean and well displayed, friendly staff, swimming pool with good temperature, safe environment.
Close to home.
I am very please in my experience with York Stadium Leisure Complex.
25 juni 2024
Antwoord van Better - York Stadium Leisure Complex
Good Afternoon Carla,
Thank you so much for taking the time to share your feedback with us.
We are absolutely thrilled to hear that you are thoroughly enjoying the outstanding amenities at the York Stadium. It brings us great pride to know that our dedicated staff have consistently provided you with a professional and warm service during your visits. We are especially pleased to hear that the pool temperature is just right for you, ensuring a comfortable and enjoyable experience.
Thank you once again for your kind words and for choosing York Stadium. We look forward to continuing to provide you with exceptional service and facilities.
Warm regards,
Charmaine
A fabulous place to go as there are so…
A fabulous place to go as there are so many options to choose for your fitness.
It is exceptionally clean & the showers are hot. I love my early swim before work.
It is so easy to book online so the pool is never over booked.
22 mei 2024
Antwoord van Better - York Stadium Leisure Complex
Hi Karen,
Thanks for your review.
We are so pleased to read your feedback in relation to York Stadium.
We work hard to ensure there is myriad of activities for all the family to enjoy.
Warm Regards
Hazal
Being a newbie at the gym
Everyone is friendly,and I feel comfortable enough to go on my own,I like the fact I have an extra 5 to 10minutes if I am running late for whatever reason to attend my booked gym session,and of course the equipment there is perfect for what I need to train.
18 april 2024
Antwoord van Better - York Stadium Leisure Complex
Hi Vanessa,
Thank you for your review.
We are delighted to hear that you have chosen Better for your fitness journey and are so glad you are enjoying York Stadium!!!
Warm Regards
Hazal
Antwoord van Better - York Stadium Leisure Complex
Good Afternoon Robert,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the York Stadium. We hope you continue to enjoy this facility and the great activities they have available.
Kind regards,
Charmaine
Kind staff who show you around and…
Kind staff who show you around and assist you with the machines on how to use them.
The freedom to come in anytime, any day and as long as you want makes it feel like you're not forcing yourself to go but want to go on your own terms.
20 maart 2024
Antwoord van Better - York Stadium Leisure Complex
Hi
We are very pleased to see you are enjoying your time at our centre and you have
had the opportunity to speak to the staff.
We hope you continue to enjoy your time with Better and your feedback has been passed on to the Centre!
Thank you for taking the time to leave us a review.
Kind Regards
Amir
Swimming lessons
Excellent experience with children swimming lessons at York leisure centre. Very helpful staff and trainers.
20 februari 2024
Review zonder uitnodiging
Antwoord van Better - York Stadium Leisure Complex
Hi Hemen,
Thank you for your review.
We are delighted to hear you are enjoying York Leisure Centre.
Warm Regards
Hazal
The staff are so helpfull and friendly
The staff are so helpfull and understanding and the facilities are always spotless and clean would highly recommend this venue to anyone .cant wait to get in the gym as well as swimming
17 januari 2024
Antwoord van Better - York Stadium Leisure Complex
Hi
We are very pleased to see you are enjoying your time, alongside the team at our centre.
Thank you for taking the time to leave a review and for recommending our venue.
Your feedback has been forwarded to the centre!
Kind Regards
Amr
Fantastic facilities
Fantastic facilities, lovely staff, lots of space, clean environment.
8 januari 2024
Antwoord van Better - York Stadium Leisure Complex
Hi
Thank you for your review
We are very happy to see you are enjoying our facilities alongside the lovely staff.
Kind Regards
Amir
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.