BIG MAX Golf Reviews 122

I bought a golf bag for my wife. After a few months the bag stand mechanism failed. Big Max honored their warranty and shipped a brand new bag. Customer service response has been very prompt.

Some of the best customer experience I’ve ever experienced. Asked a question through email and they’d answer right away with the solution. Asked about a restocked and they went above and beyond. Big Max is the brand everyone should be investing when it comes to great products!

Customer service by Big Max Golf is 2nd to none. My warranty claim process was done with ease and handled with utmost professional services by Michael. A replacement bag was shipped out to me right away. Thank you Michael and Big Max Golf!

Ich hatte heute ein Erlebnis der besonderen Art! Ich habe vor einem Tag ein Ersatzteil bei Big Max bestellt. Dieses wurde sofort versendet und heute brauche ich ein weiteres sehr günstiges Teil noch, wo man mir trotz des bereits erfolgten Versand das Porto gelassen hat. Unglaublich gute Beratung am Telefon extrem freundlich und nett und das Produkt spricht für sich. Absolut für Menschen zu empfehlen, die ein geringes Packmaß für ihren Troley brauchen, weil sie einen Sportwagen oder Zweisitzer fahren. So sieht Kundenservice aus! Uneingeschränkt zu empfehlen.

Acqua Golf Bag, just over 2 years old and the Zips have failed on three of the compartments on the Bag.
I submitted a warranty Claim, and to be fair received a response within the allotted time frame given.
However Big Max are not prepared to stand over the product as it is just outside the warranty period. I want to highlight a Quality issue for anyone that is looking at buying one of these Golf Bags.

Recently contacted Big Max to try and get a replacement scorecard clip for my trolley. A tiny, but very useful part that I had inadvertantly lost.
Thank you to Tracey in customer service.
I wish all customer service departments were as responsive, efficient and caring. Due to her personal involvement I received my replacement in a few days (that would have been quicker had the weekend not intervened!)
Impeccable and unbeatable service.

I recently purchased a BIG MAX Blade IP 2 push cart and the experience from start to finish was outstanding.

Before purchasing, I reached out with a few questions and the team at BIG MAX was incredibly responsive and helpful. Doug and Michael took the time to answer my questions, share a comparison video, and even helped me locate a unit locally at the PGA Tour Superstore in Greenwood Village, Colorado.

What really stood out was the level of customer care. After I purchased the cart, they offered to send a cup holder and umbrella holder as a courtesy. That kind of follow-through is rare these days and says a lot about the company.

As for the product itself, the Blade IP 2 is fantastic. The design is clean, high quality, and incredibly functional. It folds down easily, feels very stable on the course, and simply looks better than most push carts out there. In my opinion, BIG MAX feels like the “Apple” of the push cart industry—great design, thoughtful engineering, and a premium feel.

My daughter and I both use it and it makes walking the course much more enjoyable.

Highly recommend both the product and the company.

An meinem Trolley ging im Mai 2025 die Bremse kaputt. Big Max war 6 Monate lang nicht in der Lage mir ein Ersatzteil zu liefern. Im Januar 2026 sollte ich dann den Trolley einsenden. Wie ich allerdings Sperrgut versenden soll konnte mir der -Kundenservice nicht sagen. Das Ende der Geschichte ist also, der Trolley bleibt defekt und die Garantie die Big Max auf seine Produkte gibt ist wertlos. Ich kann daher nur von der Marke abraten.

Sent an email with a small problem with the Big Max bag...Michael responded promptly with the fix...same day.

Big Max gave some great products but the manufacturing is not faultless and customer service in response to issues proved, in my case at least, to be none existent. Fingers in the ears and "nah, nah, nah"!

Vielen Dank für die sehr gute Kulanzlösung. Nach mehr als 1 Jahr war nur der Reißverschlusszipper defekt und ich habe ein neues Travelbag erhalten!

in Spetember 2023 I was bought a big Max Aqua Tour 3 Golf Bag as a birthday and until now just over 2 years later was happy with the product. this was until, nearly two week ago one of the zips on the bag broke. there was not sign that this was going to happen. i submitted a claim to Big Max with all the relevant evidence and proof of order etc but was told that as the warranty expired the claim was thrown out. I do appreciate that the warranty had expired but i would not expect a zip to break on a book that is not frequently used therefore wear and tear would be quite low. No solution offered at all. they hide behind T's & C's. Be warned that this company with not help you if you have a claim.

Had a bag with faulty zips. This was resolved very well by Tracey, to my entire satisfaction. Well done.

Big Max hat Superprodukte.
Wir hatten in einem Fall Probleme mit einer Naht. Der Ersatz war innerhalb von 4 Tagen bei uns. Vollkommen unkompliziert!
Das zeichnet ein Unternehmen aus, wenn es bei Problemen nicht diskutiert, sondern im Kundensinn die Probleme schnell löst! Ganz herzlichen Dank an Big Max!

Leider war mein BIGMAX Aqua Sport 360 Bag nach 6 Monaten bereits mit mehreren Mängeln behaftet: Schweißnähte von zwei Reißverschlüssen lösten sich, Auflagenbreich für den Trolley eingedrückt/eingerissen und die Schaftunterteilungen (dünner Stoff) haben angefangen sich aufzulösen. Vor jeder Schlägerbenutzung musste ich diverse Fäden vom Griff entfernen. Vielleicht habe ich ein Montagsbag erwischt. Kurzum: Nach Vorlage/Einreichung der Rechnung und Bilder wurde das Bag sofort ausgetauscht. Ich konnte mir sogar in der gleichen Preisklasse ein anderes Bag aussuchen.

Insgesamt ein super Service, mit sehr netter und schneller Kommunikation!

Unkomplizierte Bestellung. Schnelle Lieferung. Qualität sehr gut

Bought the Aqua Silencio 4 cartbag in April 2023.
Manufacturers warranty is 2 years and after 2 years and 4 months one of the zippers failed. Claimed at BM but they replied to contact the supplier. The supplier (Jumbo Golf) tried at BM but the claim was refused (warranty and quality only lasts 2 years). The shop (Jumbo) also did nothing to keep their long term client, not even grant a discount on a new bag. Never any Big Max again and never at Jumbo again!!

Bought the HEAVEN SEVEN G stand bag at the end of Feb 25. After a few rounds, just over a month, the ladder locks on the strap snapped and the material at the top of the bag burst.

Had to cut the bag in order to receive a new one, so if you don’t have another bag then no golf until the replacement comes.

After receiving my replacement bag, the exact same thing happened after a similar time frame. Really poor quality bag made with poor quality material.

Auch bei mir waren die weißen Reißverschlüsse defekt. Habe
Sehr schnell ein neues Ersatzbag bekommen. Super Service - sehr nette unkomplizierte Menschen mit denen ich zu tun hatte. Toll

Der wasserdichte Reißverschluss einer Golftasche war nach 1,5 Jahren defekt. Die Tasche wurde unpompliziert und schnell gegen ein neues Bag ersetzt.