Bing Lee Reviews 

I've shopped in my local store on and off for years. I haven't bought so many things that the sales people remember me, but Bing Lee is where I've bought my appliances, TV, and vacuum/steam mop. My experience has always been good and I've always thought of Bing Lee as a place that is affordable for people on fixed incomes.

Now I bought my first item off the web site (a refrigerator). It's not going to be delivered for a month (if at all), that's after one earlier delay that went from 1 week to 2 weeks. 6 weeks to get a fridge that was marked "in stock" when I paid for it. It turns out it wasn't in stock after all and the web site just lied to me.

The local shop won't make it right by providing me an equivalent fridge that sells for the same usual cost as the fridge I bought. Because the fridge I bought was on sale, they will only swap it for an in-stock model if pay more money. I'm a disabled pensioner and I took out an advance on my disability payment to buy this fridge. I have $6 in my bank account for the next 6 days. I don't have more money to give the local Bing Lee. So, I got a call from a sales guy that was like "Well, it won't show up for at least a month and it could be longer so you know what you have to do if you want a fridge."

I told them that in order to pay for a more expensive fridge I would have to do without groceries for a week and they just don't care.

So, Bing Lee has gone from "Everything's negotiable" to schoolyard bullies shaking down disabled pensioners for their lunch money.

Customer service hang up in just 1 min talking

If only I had read similar complaints about Bing Lee’s partners who deliver their goods. As stated in some other posts, the delivery companies they use are second rate. I got my Bosch Series 6 dishwasher delivered today. One of the delivery guys was pure obnoxious. Didn’t know how to not intrude, followed me into the bedrooms when I went to find cash to pay them for their “extra” service which was to make the holes on the cabinet a bit bigger. It took a few seconds for the task with a power drill and they charged me $60! I could have happily done it with my tools for free! Bing Lee cannot wash their hands and say “anything extra is upto the delivery people’s discretion” You HAVE to be more specific.
Seriously BingLee, do NOT outsource delivery and installation. You are hurting your reputation. The sales process and store experience was fantastic for me. But the delivery experience has left a bitter taste for me.
Sales Order : SO1210786
Delivery done by Mega Power

Update: 21 Feb 2023
I looked up instructions on the internet and it seems that Bosch recommends connecting the appliance to the cold water supply.
Those installers that Bing Lee used didn't even bother to connect it correctly. I questioned them saying that it is the hot water system. The guy overrode me and said "No it is the cold water system"!
Bing Lee asked me to write to customer service after this initial post and I did and nothing happened.
They don't even reply to my emails!!!

Ross and Meryn, from Bing lee Taree store were so professional and exceptionally helpfull, especially Ross! Ross sold me on a LG stick Vac today and his product knowledge was EXTRODANAEY! And even went out of his way on his lunch break to carry the vaccume to my car for me free of charge, i am so greatfull for him. I will be returning again and refering people to Bing-Lee whenever i can! I also would like to add that they should both be rewarded.

I purchased a washing machine on 12th of January from Bing Lee Macquarie Shopping Centre. Order number SO1167508.

During the delivery date on 13th of January, I was in my office to sign a contract with my customer when the driver called me. On the phone, the driver said that he cannot deliver, I therefore decided to involve my wife to this phone call because I cannot handle it. After I merged my wife into this phone conversation, I would like to explain to my wife about the reason that I cannot help her anymore, so I said “I am very busy, I cannot talk”, before I finish the full sentence, the driver interrupted me by saying “I am busy too”.

After I dealt with my customer, I called the driver to understand the status, the driver was very aggressive and said “you are very rude by saying I am busy, you can not say it. I am busy.”

The driver’s behavior is totally unacceptable because:
1. I was busy and I have my rights to tell my family about the reason I made this phone call, but it was interrupted by the driver rudely.
2. “I am busy” is a truth, the driver stopped me rudely and stated that he is busy.
3. The driver started that I am rude by saying “I am busy “.

Updated on 28 Jan 2023:
I have sent e-mail on 13 January 2023. No even one phone conversation with anyone from Bing Lee. Which means that Being Lee has NO CUSTOMER SERVICE. Very bad business. Hopefully they will close very soon.

Absolutely disgusting behaviour from Mt Druitt Staff !
I spent over 7k in this store in two transactions within 4 days of each other…and my treatment was terrible. Amongst the items purchased was a 2 thousand dollar iPad Pro. Within 6 days this product crashed and would not restart. I asked the store manager for a replacement or a refund and long story short, he refused to do either, even though Apple customer service even agreed that this should be the case, especially within a week of purchase. The staff were extremely rude,the manager was and absolutely arrogant man who was constantly caught out in lies and then would lie again to cover his own butt, even to his own superiors. I called Bing Lee customer service twice throughout this process and was not given any actual help at all. The manager of that store should be removed from his position, he was untruthful, his behaviour and customer service was terrible and he even swore at my son as my son was leaving the store ( from the service desk in front of other customers !)
I have even spent an extra $229 on AppleCare so that I can ensure that I don’t have to deal with this store again! If I could rate zero stars I would !

Service to arrange delivery was fine . However, Full Service Delivery only involves wheeling in the applicance and plugging it in - which in my mind is basic delivery. Customer service was completely disinterested and delivery team was obnoxious. Shop elsehwere!

Came into the Bing Lee Blacktown store for a replacement for a faulty SD card. The entire process took ONE HOUR to complete. This is completely UNREASONABLE and RIDICULOUS to have to wait this long for a replacement of a faulty item. Had I known I would be waiting one hour I would have just bought a new SD card with it being so cheap. Not only that, the manager had no respect for my PRIVACY accessing my SD card to try to "fix it." I was NOT INFORMED nor did I CONSENT for my SD card to be accessed and for this "fixing" process to take place. (The fault of the SD card meant that files could not be deleted or reformatted. I would have appreciated it if the manager informed me before accessing my private property)

I never have experienced such appalling service from other retailers and will be thinking twice before shopping at Bing Lee. The entire process was a joke a disrespectful to my time.

bought a laptop from a pre-black Friday deal. the website says delivery is in 6 days, checked with them before committing if it will be delivered on time (as this would be a birthday gift). All presto (so I thought).

Now well past all the cool black Friday deals and not even a promise of dispatching it by end of Nov. so obviously asked for a refund. Bing Lee, lever again you will have my business.

Recently bought a Cusineart Ice Cream Maker and it's taken nearly two weeks for an in-stock item to be processed and shipped and it'll be another week to ship it! This is a ridiculously long wait time to even receive an order - so nearly a month from time of placing the order to when I'll actually get it! Really ridiculous. If I'd known it would've taken this long I would've bought it elsewhere!!!

Bought a TCL 75 inch from Bing Lee. Asked about quality of TCL tv and was told no issues. It is the worst TV I have ever owned! It is very slow and then the screen stopped during warranty period. I have relocated to PNG. I rang TCL Australia who won’t honor warranty as not in Australia. I spoke to TCL PNG who won’t honor warranty as purchased in Australia! So I tried Bing Lee customer care to find a solution. All I got were more excuse. I was advised ‘Under Australian consumer law, the manufacturer and retailer do have a right to conduct an assessment of the product first to determine the type of failure before warranties can be offered.’ TCL already did this over the phone but as TCL Australia and TCL PNG just want any old excuse then im left with a broken TV! It is so easy to fix but neither cares and Bing Lee is more worried about TCLs right to conduct an assessment! Where does it say this needs to be in person?? What about my right to have a tv working? I paid for it and it cannot even last the warranty period!!! Don’t buy TCL EVER and don’t shop at Bing Lee!!! All they have to do is send a TCL tech out from PNG franchise to write report for tcl Australia to fix but no much easier to wash their hands of the sale and warranty!! They have my cash and that all they want. Appalling after sales service and support.

I hope the gentleman (Rash nee?) who sold me my BBQ is rewarded. The most pleasant well mannered man I have met in many a year.
I went into the Bing Lee West Gosford not really expecting anything but I was sooo surprised with my experience, he went above and beyond. Thank you so much.

Mostafizul H Kazi was the sales man I had at Mount Druitt store. Have never met a man so rude and arrogant who only wanted the sale and no information was given. Asked if I could leave the item I purchased in the store for a while and would be back to pick it up in 45 mins. Upon my return, he saw me then walked away up to the rear of the store, and pretended to be busy. Had to wait for someone else to see me. I would not purchase from him again as he has no customer service skills and is very rude. I was also looking for a front load washing machine will go elsewhere now.

Bing Lee Guildford lied in store about delivery timeframe and installation costs for a full price new washing machine and dishwasher. Delivered two days late and advised at delivery installation of dishwasher additional $150 and not able to be done same day. Manager at Guildford store does not call back as promised.

The worst customer service and delivery experience ever. Delivery message said 11:00 to 200pm but when time lapsed had to contact them. They said to wait, it could be any tỉm, even 8:00pm or 9:00pm at night. So essentially you waste your whole day waiting and NOT A SINGLE APOLOGY. customer service staff was rude and yelled back at you. NEVER EVER buy from Bing Lee again.

I do not even want to give 1 star, as they dont deserve it.

twice I have attempted to buy a Panasonic Microwave at Carlingford Court, My daughter and I waited for someone to help us. We saw a young woman working near us and she said she would get someone for us as she could not serve us, she took off and we waited,waited,waited and no one came.so we walked out.

today, same store and same appliance we waited for someone, there was a man talking to another and they took no notice of us, along came a gentleman who worked at the back of the store and then someone came rushing up and said he would serve us. He took the price tags with him and came back and said it is the wrong price and we have to pay the dearer price. My son who is experienced about legality said no, we only have to pay the price that was shown, the man kept insisting on the dearer price, so we ended up walking out again. Never,never,never will I and my family will shop at a Bing Lee Store.

no issues, straightforward online process

(Added after Bing Lee PR Reply): Look at how PR safe Bing Lee answers this bad review. If THEY DEEM IT UNSAFE, what ever... Why could two OTHER people do it with ease? No I don't think it's worth HELPING Bing Lee to "rectify" their image, because they are just bad and trick people into using their services/products. No, it's pointless.
Easiest is to just AVOID Bing Lee and get a better experience elsewhere. Simple.

Original Review:
I highly recommend other companies with non-Australian owners. Why?
Australian owned is not usually a good thing at all these days, Proudly Australian Owned means lazy people, people who want to do the absolute minimum for the most amount of money.
Bing Lee is NOT the only company guilty of this trend!
I paid for full service and got 1% of the effort with my delivery. I got two really lazy and useless delivery people who just leaves my fridge in the parking, because they didn't want to lift it up AS WAS PAID FOR AND COMMUNICATED to Bing Lee Already!

They wanted to charge me an excess of $200+ JUST to take off the doors of the fridge and lift it up the next day...

I instead went on AirTasker, got two immigrants (Just like me) who were more than happy to help and could do it EASILY and QUICKLY in a few minutes without breaking a sweat...

Just Stay away from Bing Lee,
as soon as they get your money,
it's GOOD LUCK CHUCK and
F you as a customer.

Spoke to salesperson Catalina who was helpful & professional and unfortunately all downhill thereafter. Dishwasher arrived following day, box was soaking wet all carton crushed inside out, I didn't accept delivery. Rings store ask to speak to Catalina (day off), put me on to Gus who put me onto Anastasia who put me onto Victoria, promise to ring back in 30mins. 3hrs later still no phone call. I ring back, after being tossed around yet again from one to the other, Natasha said another delivery Monday. Monday deliver arrived box smashed and dishwasher back panel all dented. I ring up, same same, tossed around from one person to the other, demand to speak to Dani, the manager, who promised to send another dishwasher Tuesday (as I had someone coming to install it Wednesday). No emails or msgs to confirm delivery on way for Tuesday (as they did twice before that). I ring Tuesday morning to check on delivery, Gus says no one here ring back, he didn't even want to know or speak to me, cut me off and hung up. Rang back again and was told Sydney strikes Gus is only one there, I told Gus cancel my invoice and my sale, I am not buying the dishwasher anymore from Bing Lee seeing I can't even get anyone to talk to me & organise someone to come and collect the damaged dishwasher, he reluctantly took the details and I thought that was it that it would all be sorted. Friday I get an email from Bing Lee asking for payment for dishwasher. I replied explaining (as per all the above), no reply. Now again I received another email early this week asking for payment.

Bing Lee, absolutely no words, customer service -100 and only no star rating applies and it's an understatement Shocking shocking woeful customer service

Bing Lee Fyshwick:
I went in to purchase a Dyson hairdryer. Sales person not what I would call helpful. Verified stock availability, collected and only confirmed the colour and promotion of the product after I queried it. Then it became this big issue because the computer didn’t work, continued to make a very loud and vocal deal about it. When the sale was finalized he decided that it was a good idea to slam his large open palm heavily and loudly on my newly purchased $600 dollar hairdryer.
Why anyone would think this is acceptable is beyond me. Bing Lee perhaps some education on customer service and the handling of goods might be in order.