Binley Woods Service Centre Reviews 

Avoid at all costs.

Just money grabbing frauds.

Took my car to be regassed and charged £130. It ran out in a day to which they tried to charge me for diagnostics and then another £130 for another regas as they wouldn’t like to ‘be out of pocket’ - but they’re not are they? I am.

Upon speaking to a manager, he claims I haven’t ’lost out on money because you had aircon for one day’ and then laughed. He also messed up as he said their record card recorded 550g aircon was put in but the receipt states 750g; funny that. Line ‘cut off’ upon questioning this.

The manager said the best thing he can offer me is if I was to bring my car back to them for a service, he will give me £65 off but after seeing the fine they had in the past from trading standards for a dodgy service, why would I do that?

Untrustworthy garage and the manager is a joke. Writes back on reviews saying ‘We would like to make this right by offering a full refund for the original regas or a complimentary diagnostic and any necessary repairs if you bring the car back’ when in reality, it’s just to try and make him look good to you guys and just laughs at customers down the phone whilst ripping them off. Says it all don’t it.

Awful service – would not recommend.

I took my car in for an air-con regas and was charged £130. Within one day, the air-con had stopped working again.

When I contacted them, I was told I could bring the car back for a diagnostic check at a further £98, and would then need to pay for another regas; potentially £358 in total just to end up with working air-con.

After complaining, I was told that if I paid to have the repair done with them, they would offer me the next air-con regas at half price. The whole situation left me with very little confidence in the service I’d received.

I took the car to another garage instead. They checked the system for leaks, couldn’t find a leak, regassed it, and it has worked perfectly ever since.

What made the experience even worse was that I repeatedly asked to speak to a manager and was never allowed to. I just kept being passed between different members of staff and felt completely fobbed off.

As a woman, I came away feeling like I had been taken advantage of and expected to just keep paying for additional work without any real explanation as to why the original £130 regas had lasted less than 24 hours.

Very disappointing experience and I certainly won’t be returning.

I would not recommend this garage based on my experience.

I took my car in for a service and was then advised that additional work was required. The pricing I was given appears, in my view, to have been excessive and poorly justified.

I was charged £205 for a part that is available online for £68, and available from the main dealer as a genuine part for £113. When I questioned this, I was told that they had added “a bit” into the part price because they had reduced the labour. However, the labour charge was still higher than quotes I received from other garages.

I was also charged £60 for coolant, despite the main dealer quoting  £19 for coolant. They initially advised that the job would require around 5 hours of labour, but eventually charged 2.6 hours. For comparison, the main dealer quoted 1.7 hours and another independent garage quoted 2 hours.

To make matters worse, they also attempted to charge me for an air conditioning regas that had not actually been carried out.

Overall, the whole job would have been cheaper at a genuine main dealer using genuine parts. Instead, I feel I was overcharged, given poor explanations, and left with the impression that the pricing was not transparent or fair

Based on my experience, I would not use this garage again.

I was warned! Took my car in for a DPF clean. Was told that it might need a oil and filter change too which it did so had all that work done. Collected my car drove it 2 miles to hear the engine blowing and my car juddering as im driving along and my engine management light back on. Took it back to be Told it might be the air flow filters which would cost further money but he couldn't say if that would fix it!? Absolutely con artist, my car now has issues it didn't have when I went in. No wonder there's no trust in local garages anymore.

Overall, easy, good experience and service.

I had a message and an email to confirm my booking. However, I did not receive a reminder message / email the day before or morning of which I know some people could find useful when booking services in advance.

When I arrived I told them my name and what I was booked in for. They had my paper work prepared, ready. They took some details and I was able to leave my car there, continuing with my day after being informed I’ll receive a phone call when my car was ready to collect.

I was booked in for 11:30 and was ready to collect my car at 13:30. Really good waiting: service time. When I arrived, I was able to get my keys, see my car waiting at the front to collect, pay and receive the appropriate paper work. I did not have to wait long.

My only minor complaint/ query is that before I was going to leave; I was stopped by another lady working on reception, making sure she had my address as the other lady did not ask for this. If she had not have noticed, I would’ve left not have provided the correct information. My assumption is that the other lady was training and understandable things can be forgotten.
Furthermore; I was not long booked in for a service however my car was not due it’s MOT yet: due to going to the same garage, I hoped they could’ve still done a service / MOT price deal but that does not ruin my overall experience and the service from the lovely staff

Con artist electrical fault with car unsolved still paid over £600 for the work car driving no issues prior to the work less then week later breaks down no power in car at all was told go to Audi. After the man speaking with the rac man and saying to drop car off would check electrical wires etc as never been issue before work. Man shouted with very strong aggressive attitude ‘do you understand me’ which I struggled as iv been told numerous things stay clear from these men they haven’t a clue what there doing and have replaced a clockspring only to still not have the dash buttons working and cars fully not started less then week later no responsibility just a man shouting at be go to Audi I paid £85 inspection advertisement says free qoute to lure you in, then £550 for the work only to make my car unusable! Conned will and truly ripped off when ask about warranty when collecting was told no warranty as it’s an electrical fault?

I wanted to leave no stars but it wouldn't let me! I booked my car in 6 days ago for a diagnosed clutch problem I couldn't drive the car so a tow truck was book for 9.05am it was A NO SHOW. I called Binley Garage to ask where it was only to be met by a stupid A1 robot that said it would pass the message on. I called again at 10.15am as no one had bothered to phone and cancelled the lot via the A1 stupid robot again. I have read the other reviews now and I can honestly say I think I dodged a very expensive bullet!

I recently had my car taken to Binley Wood Service Centre after a breakdown, on the recommendation of someone who later mentioned they were friends with the manager. From the start, it was clear the problem was clutch-related — something the AA recovery driver also suspected from my description of the symptoms.
However, instead of inspecting the clutch first, I was told a full gearbox inspection was required before anything else could be done. This was a costly approach (quoted at £500 for inspection only) and I was given no clear justification for why it was necessary when the signs all pointed to the clutch.
I decided to have the car towed to another garage I trust. They identified the clutch issue immediately and are completing the full repair for £400 — less than the first garage’s charge just to look at the vehicle.
While I understand garages have their own procedures, this experience left me feeling the costs were disproportionate, the approach unnecessary, and the customer service lacking. I believe clearer communication and a more customer-focused process would have avoided a lot of stress and delay.

The scammed my mother and overpriced her. Never ever going back again.

This company refused to give me my car keys back despite showing proof of pre payment to Service Stop and offering to pay the full amount to them direct (subsequently found that I had already paid in full). Impossible to contact, main phone was switched from about 5pm and was still not on at 9.30am.

Public awareness notice !
The AA Smart Care is involved in over charging the customers through a network of their so called approved service centers.
When my car broke-down in Coventry, AA roadside assistance was prompt, however the nearby garages I needed to select from their Network, to my bad luck I ended up at Binley Woods Service Centre Foleshill, Coventry, they charged me 86 GBP to diagnose the issues, after 24 hours they replied with a quote of 2,500 GBP to replace the turbo charger of my car and some other related parts and gave the estimate of 5 days to complete the task, after 5 days I was chasing them on daily bases and it took them 20 days to return my car and that too with engine oil leak, AC not working, power staring oil leak, I gave my observations via email to AA Smart care within 24 hours of receiving my car, told them the car was returned with more problems and now I am unable to drive the car despite of having a bill of 2500 GBP to pay ? The emails went back and forth, no solution to my complaint was provided, I am taking the matter to competent authorities and wanted to make all aware of the fact that, these repairs through the AA approved Garages are not only more expensive compared to private repairs, and the speed of work is extremely slow as the garages want to service their private customers first. Get your car straight to your residence if it breaks down and save yourself from this trap !

Fantastic service from binley woods service centre yet again. Caroline the hub of the reception area was superb. Car booked in and serviced with a follow up call to collect. Fast and efficient workmanship from all. Special thanks to Caroline again for organising and making it a painless exercise.
Regards
Lord howells

Great no fuss service from Rohit and the team. DPF clean as a whistle and car back to normal. All turned round in 24 hours. Reasonable pricing. Great experience.

These guys are amazing 👏 they have spent hours trying to sort out a dodgy bulb that another garage has bodged. It failed its MOT on a bulb and they have done everything to get that little bugger out. No matter how big or small this garage is the one for me from now on!
Really lovely helpful ppl 😊

Collected my car for a service which was paid for in advance. The phone just rang and rang and they did not return the car the same day as agreed. I was left without transportation to work the following day.

Excellent service from start to finish. The secretary was very friendly and the manager Rohit was very professional and helpful. I was charged less for the work than originally quoted. I will recommend Binley Wood Service very highly.

Great service fast on work

Needed MOT urgently as hadn't realised it had expired Booked it on line received confirmation email in minutes at the time I wanted Had several jobs done on various cars over time always found them to be efficient and competitively priced

Worst garage experience ever. Chose this as it was on RAC approved garages list. My car spend there over 2 months due to lack of communication and delays. Tried to charge me for unnecessary procedures. Arrogant and incompetent staff.

What can I say? Caroline, who ran the reception, was absolutely fantastic. I took my car in for a major service, and it came out with more problems than it went in with. To the point now, where I will now have to go to a main nissan dealer to complete the absolute mess that my car has been left in. Upon finishing my service, I was told that my glove box had been repaired before and had been broken, so the technicians had attempted to fix this. I knew of no previous issues, and It now rattles and is loose. They failed to reset my service light and now have stated that the light cluster is broken, and the flashing service light is a distraction and are unable to reset it. Furthermore, the check engine light does now not come on when starting the vehicle. My car had no previous issues since i owned it. The plastic cowling that is fixed to the top of the engine was loose, and I had to fix this before I left to go back to the garage the next day. I dipped the oil, and it's as black as before. So, I will now have to pay a main nissan garage to put everything right. I am more than annoyed. I am a paramedic who also responds to sick patients as a volunteer on my days off. I now do not trust my vehicle, so I am now not able to do this until I have peace of mind. I will vehemently dissuade any friends or family from using these guys.
I am shocked that this has been allowed to happen.