Purcahsed an older vehicle and within 1 month of me buying it the air con condenser failed.The dealer i bought the car from had provided a 3 month warranty for the vehicle from Bluechip. Contacted B... Toon meer
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Lees wat reviewers zeggen
I only had my car 3 months when the bearing on the drive shaft started to fail. I informed Bluechip on the Friday forwarding the quote from the garage. On Monday Bluechip had authorised the work whi... Toon meer
Bedrijf heeft geantwoord
We bought a used car from Ash Cars in St Ives, which came with a 6 months warranty with Bluechip. This gave us some reassurance but were a little skeptical about whether it would deliver if needed. In... Toon meer
Bedrijf heeft geantwoord
Unfortunately I bought a car and the dealer offered us warranty with blue chip, we had an injector fail and called blue chip, they said take it to any local cat garage and they’d sort it out.. unfortu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a family-run provider of vehicle repair agreements, offering the very best products and services to used car, van, and motorcycle dealerships. With over 100 years of combined team knowledge in this specialist field, a dedication to transparency, and a partnership-based approach to our services, we aim to provide our clients with an honest and fair service that benefits both them and their customers.
Contactgegevens
Bluechip Warranty Limited, Diss Business Hub, Diss Business Park, Hopper Way, Diss, IP22 4GT, Norfolk, Verenigd Koninkrijk
- 0800 404 5814
- enquiries@bluechipwarranty.co.uk
- www.bluechipwarranty.co.uk
4,1
Goed
125 reviews
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Disgusting company
Disgusting company, unprofessional and downright liers. Submitted estimate for work all of which was covered under warranty, mechanic had mistakenly listed as paid, contacted them to notify them of mistake, got correct estimate from mechanic and resent, blue chip even connected mechanic directly who confirmed the work hadn't been done and they FUADULENTLY STILL turned the claim down putting the company near banchruptcy. AVOID AT ALL COSTS, TERRIBLE UNTRUSTWORTHY SCUM.
26 september 2024
Review zonder uitnodiging
Antwoord van Bluechip Warranty Ltd
Dear Mr. Phillip Cooper,
Thank you for the review you have left.
I have reviewed your claim, and I can confirm that the claim outcome is correct; you did not follow the terms of the agreement.
The correct claims procedure MUST be followed; Bluechip Warranty must be contacted / supplied with an estimate prior to any works being undertaken; All claims and repairs must be authorised before completion. Initial contact also allows us to inspect your vehicle if deemed necessary to ascertain the cause of failure; having the works completed prior to any authorisation has prevented us from completing any checks or inspections.
You opened a claim on 02/08/2024, and for the next month you were advised the claims procedure and terms of this agreement multiple times via phone and email.
You then submitted a VAT invoice for the repairs on the 26/09/2024, and the invoice date was the 23/09/2024, of which we replied asking if the repairs had been completed. You replied, asking if this affects the claim in any way if it's been completed.
We replied, stating yes, as the terms of this agreement had not been followed.
You then stated, “To confirm it hasn't been completed, the garage made a mistake; it's a quote, not an invoice”.
We then contacted your chosen repairer, who confirmed the repair had indeed been completed.
All calls are recorded.
Due to the terms of the agreement not being followed, we were unable to complete the full claim assessment; therefore, your claim was invalid.
Following the outcome of your claim, we then received several abusive emails from yourself towards our team, removing any option of potential help towards your repair. We operate with a strict zero tolerance against verbal abuse towards staff, as stated within our booklet.
Kind Regards
Bluechip Warranty Ltd
Purchased premium warranty, turns out a con
Purchased premium warranty. Car been in garage nearly 4 weeks needs up to £1300 worth repairs and labour , blue chip will only cover £257. The issues are all due to the same problem. Garage charge £60 hour fifteen labour, they will cover £50.
Absolute con artists. I will be sharing this on every social media platform.
20 september 2024
Review zonder uitnodiging
Antwoord van Bluechip Warranty Ltd
Dear Mrs. Lisa Martin,
Thank you for the review you have left.
I have reviewed your claim, and I can confirm that the claim outcome is correct and that we have covered the full liability that falls within the terms of this agreement.
As a company, we do not stipulate to cover every component on a vehicle or repair required; the covered components are listed within the Vehicle Repair Agreement Booklet under the specific level of cover as stated on the owner certificate.
This agreement covers you for a mechanical or electrical failure to a listed component as stated in the Vehicle Repair Agreement booklet; if the failed component is not listed, it is excluded from the agreement.
Please refer to pages 12, 13, 14, and 15 of the Vehicle Repair Agreement Booklet to view the list of covered components.
Your chosen repairer reported the following faults: N/S/F wheel bearing, front suspension bushes (worn), and front C.V. boots split.
We covered the wheel bearing as this is a listed component within the agreement.
However, the front suspension bushes and C.V. boots are not listed or covered components under this agreement and therefore would not fall within the terms of the agreement.
Regarding the labour rate, you have stated that your repairer charges £60 an hour; this agreement also covers £60 per hour; this is stated within the terms of the agreement and on the authorisation certificate emailed to you; therefore, the labour rates fall in line.
We always recommend the agreement holder review the terms of this agreement in order to familiarise yourself with the features, benefits, definitions, exclusions, and customer requirements.
I apologise that you are not happy with the outcome of your claim; however, we have assessed and authorised the claim correctly.
Kind Regards
Bluechip Warranty Ltd.
This warranty company is awful
This warranty company is awful. I purchased a car from a car sales place 3 months ago. I took out the year premium warranty. My fear came alive when I realised there was an issue with the coolant. I asked Bluechip if I was covered and they had said we will open the case. I followed the procedure and got a quote from a VAT registered garage. I needed a replacement throttle body and coolant regulating valve. I’m no mechanics but I thought “wow this is not a quick fix”. Once I sent this to Blue chip they returned to me and said we can only cover the throttle body and not the coolant regulating valve…….. I mean come on.., it says on the brochure that the coolant is covered. Not only that they have only authorised 30 mins labour at £60 ph. What garage have you ever been to and they have said “ come back in 30 mins your work will be done”
This company and their policy is a joke. £2100 worth of repairs and they only offer £727. Avoid as much as you can.
11 september 2024
Review zonder uitnodiging
Antwoord van Bluechip Warranty Ltd
Dear Mr. Phan.
I have located your claim on our system and can see that we authorised our full liability within the parameters of the agreement.
Unfortunately, we do not cover every component on a vehicle, nor do we stipulate to. Our Vehicle Repair Agreement booklet lists all covered components that we can potentially help with should there be a valid claim. These can be found on pages 12, 13, 14, and 15 for your level of cover.
Any component that is not listed is not covered by this Vehicle Repair Agreement. The coolant regulating valve and inlet manifold gaskets are not listed or covered components; therefore, we have been unable to assist with this. Our Vehicle Repair Agreement booklet does not state that we cover the coolant; the booklet clearly lists specific components relating to the coolant system.
Our repair times are based on industry standard Autodata guidelines; we authorised a total of 1.5 hours towards the repairs at the labour rate covered under this repair agreement.
Our authorised amount was previously discussed with you, in which we explained how all costs are calculated.
Although your chosen repairer has quoted you over £2000 for repairs, we can only assist with the costs that fall within our liability, which on this occasion we have done so.
I apologise that you are not happy with the outcome of your claim. At present, we are still awaiting the invoice to be able to process payment to you.
Kind Regards
Bluechip Warranty Ltd.
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