BlueStepsReviews 

I've tried reaching their support by email and phone for more than a month and still no response. I paid for a full subscription (which is not cheap by the way) and yet, they don't call or reply back to my emails to answer a simple question: My email address has changed and I want to move my account to a new email address. But, no response. Very frustrating. Should i complain to BBB, CFPB, other? Evidently, I'm not alone as other reviewers have similar issue.

The webinars by BlueSteps are not to be missed! I have been so impressed by the quality of search consultants who have led the sessions I have attended so far. As far as i am concerned, connecting with search consultants from these events is a huge advantage, and so far they have been kind enough to add me back to their networks. It's been great going back and watching past webinars and taking note of the search consultants and career advisors who host those as well.

AESC simplified Interim roles and I have more understanding about the expectations, furthermore they provided us with insights and tips in the Interim phase for our respective careers

Experienced, articulate panel covering major world markets who provided valuable insights to executives considering interim executive work.

Paid for lifetime membership, did not receive the service, did not get the refund, no response to solve the problem in over 3 month! Avoid BLUESTEPS its a scam and ripoff!

My experience with Bluesteps has been nothing short of exceptional, thanks in large part to Don Orlando. His patience, expertise, and dedication to my career goals surpassed my expectations. A big thank you to Don for his outstanding guidance.

There are alot of services like BlueSteps on thr market but I found my investment (and these investments are not cheap, unfortunately), has had the most bang for my buck with Bluesteps. As far as the executive job market goes, they were right on the money. So many other places offer much more junior advice and oppurtunities. A big thank you to the whole team at BlueSteps.

I purchased Lifetime BlueSteps Membership with Career-long Premium Services. After just a couple of years, BlueSteps now says the subscription does not exist and I have to pay again. Months have gone by and they just keep stalling by talking about ongoing reviews, and don't re-activate the account. Where can I file a complaint - are they scamming people?

SCAM attempting to send credit card transactions through to resurrect cancelled accounts

Unauthorised transaction

I found a transaction on my bank account and reached out to bluesteps for refund but no response. I followed up and again no response.

Very useful tips and great open conversation

I have not had a membership with them for over 10 years after I cancelled and did not bother with them because I received virtually no value from them. And then out of the blue they charged this year! 10 years later! I cannot cancel my account and they will not allow me to remove my credit card and payment information online. AVOID!!!!!!!!!!!

I purchased a lifetime membership for HK$ 3346, which is equivalent to USD 440 back in December 2021 and a career-long premium service. However, just two years later, Bluesteps silently discontinued my lifetime membership without any prior notice or form of rectification.

Back in 2023, I experienced the first issues with my account, as my profile was either partly or entirely inaccessible, parts were missing, and so on.

Despite numerous attempts to contact them, I consistently received only their standard instant replies: "We would like to inform you that we have recently undergone a system transition....or some other lame excuses.

It is worthwhile to mention that my purchase history has been manipulated, too. My lifetime membership bought in Dec 2021 was never reflected there but instead a "free" membership with a starting date of 9/11/23.

On top of that, and totally out of the blue, I was charged an "annual" fee of HK$ 775 on 15 February 2024. I immediately revoked this unauthorized payment and reached out to customer support again...but of course, in vain. No reaction, nothing!

So the HK$ 775 was billed to my card, and one would guess I have a valid subscription until Febr 2025. However, my profile is no longer visible, and I´ve been told, "Your profile is currently NOT visible to world-class search executives and agencies. To give your career the boost it deserves, SUBSCRIBE NOW and secure the visibility essential for your success!"

I have reported this to the FTC, and I highly recommend it to anyone to do the same.

To summarize it: This is nothing but a scam! Just in case, I can prove all statements with screenshots and the like.

UPDATE 11 March 2023:

In the meantime, a so-called chief happiness officer has reached out, and they have given back the HKD 775. They have also opened up my profile again, but some features, such as my career history and the like, were still not accessible
I just checked my profile. I discovered I have access to all features again, but my entire profile has been deleted, so I must key in everything again. The purchased content history is still wrong, as it still sets a “free” membership and the wrong starting date, which might lead to the same issues that occurred before again.

Bluesteps is a terrible company with non-existent customer service. I have emailed multiple times to cancel my account and request a refund and have not received a single response. I have also reached out to Bluesteps via LinkedIn and messaged their “managing director.” No phone number to call, no responses to emails, no real services provided and no CEO to hold accountable. It is a SCAM that preys on vulnerable people looking for work. DON’T BE A VICTIM.

This is a scam. You join and there are only Blue Steps self serving webinars to get you to spend more money. DO NOT JOIN.
I have emailed Blue Steps multiple times at info@bluesteps and support@bluesteps to CANCEL with NO reply. Unfortunately, there is no number to call so I had to resort to emailing to attempt to cancel my account. After one month and multiple emails, I have still not received a reply.

Save your money as and look for other career search options and do NOT use Blue Steps.

The customer service team responded to my inquires in a timely manner. I was really impressed with the level of support provided as the communication was not only efficient but the representatives understood my concerns and addressed them with a lot of care. I would certainly reach out again if I have any issues and I am positive that the experience will be just as fantastic.

Abysmal Customer Service.
I am trying to cancel my subscription but you cannot do it online.
No response to several emails I sent. With regard to the 2 phone numbers listed on the website - one goes straight to voicemail and the message says "inbox is full and cannot accept any more messages". The second number (1-800) is not a valid number.

The resources and webinars were all very helpful in getting me set up and ready for speaking with exec recruiters, HR professionals, and hiring managers. However, the best part was the executive coaching through Simeon Wong and his team, which quickly enabled me to recraft my story, messaging, and punchlines, and refresh it across all media to ensure consistent recruiter-facing image.

Kudos to the customer support team who momentarily responded to my query regarding the lifetime membership (account was on hold due to my inactivity). The issue was resolved right away and in the most friendly way possible. Am grateful to the team who makes a positive difference as a face of the company!

The lifetime premium was revoked, and there was zero response to solve the issue. So far the membership has not added any value. Refund is not an option as well