Do not order an e-gift voucher from this store. Was meant to be a gift for an elderly relative. Ordered over a week ago and despite numerous emails and chats, it has still not been delivered electron... Toon meer
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Elsa in Chilton Garden Centre Bonmarché Oxfordshire Was amazingly helpful.She helped me choose 2 appropriate outfits . She was courteous ,not pushy.Worked to my requirements. Order... Toon meer
Since the local store closed I rarely shop in Bonmarche however I recently saw an advert for a jacket and ordered a few items. Pros: Good quality for price point. The star of the show was the pac... Toon meer
Bedrijf heeft geantwoord
Returned clothes to Bon Marche at own expense on 6th September , Post Office tracking shows received 9th September. No confirmation of receipt and no refund. Just called and they confirm receive... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Bonmarché sells fashionable womenswear for real women in sizes 10-28. Shop online or via one of our 260+ stores nationwide.
Contactgegevens
Jubilee Way, WF4 4SJ, Wakefield, Verenigd Koninkrijk
- 0330 026 2728
- shop@bonmarche.co.uk
- www.bonmarche.co.uk
2,9
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Order 2 items of clothing on the 8th…
Order 2 items of clothing on the 8th May 2026 never received due to computer error . Have made numerous calls . Constantly told the accounts department is looking into this . They give you the email addresses which are not looked at and the contact form no one replies too !! I am going to the consumers advice dept and contracting a consumers programme regarding Bon Marche conduct . O/ N 509209890.
8 mei 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Julia,
Thank you for taking the time to share your feedback. We're sorry to hear about the concerns you have raised regarding your order.
We have reviewed the details available and can confirm that order 509209890 shows as successfully delivered to the address provided on the order on 6th March 2026. We appreciate that this may not align with the experience you have described, and we would like the opportunity to investigate this further with you.
We have sent you a direct information request via Trustpilot so that we can gather some additional details and have our senior team review this matter directly.
Once we receive your response, we will look into this further and work towards providing clarity on the situation.
The Bonmarché Team
In store click and collect beware!!
This is the longest I have waited for an online order to arrive. Click and collect in store delivery was chosen by me thinking that it couldn’t take too long to get their own items to one of their own shops. BIG MISTAKE!! Eleven days since my online order was accepted and my money taken but still no sign or communication as to where my items are in the process. I emailed their CS dept 9 days after ordering and got a short answer saying “item shipped” What does that mean exactly??I think Bonmarché is attempting to force customers into paying for postage rather than chosing free delivery to a Bonmarche store. This is so frustrating. I will never order from them again on this basis
23 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Janis,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with your Click & Collect order and understand how frustrating it must have been to be waiting for an update after placing your order.
We appreciate your disappointment, particularly as you selected Click & Collect expecting your items to be delivered to one of our stores within a reasonable timeframe. We can assure you that we do not aim to delay Click & Collect orders or encourage customers to choose paid delivery options. We want all customers to have a smooth and convenient shopping experience, regardless of the delivery method selected.
We would like the opportunity to look into what happened with your order and review the communication you received. We have sent you a direct information request via Trustpilot so that we can gather the details needed for our senior team to investigate this further.
Once we receive your response, we will review this with the relevant teams and work towards resolving your concerns.
Thank you for bringing this to our attention.
The Bonmarché Team (Senior)
Great clothes and Great stagg
The staff in the Uxbridge store make this a store you want to shop in. They are friendly, helpful and professional.
I collected a parcel ordered online. Was welcome to try them on in store and it was so easy to return one of the items and eDafe to feel valued while doing so.
3 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Anne,
Thank you so much for taking the time to leave us such a wonderful review.
We're delighted to hear about your positive experience at our Uxbridge store. It's fantastic to know that the team made you feel welcome, valued, and supported when collecting your online order, trying your items on, and processing your return.
Providing friendly and helpful service is something we pride ourselves on, so your kind comments will mean a great deal to the store team. We'll be sure to share your feedback with them.
Thank you for choosing Bonmarché, and we look forward to welcoming you back to the Uxbridge store again soon.
The Bonmarché Team
Fast Resolution & Great Service
Contacted BonMarche via the live webchat; aside form waiting about 5min for someone to respond, they have been very helpful in resolving a refund for me (it turns out that Evri has lost the parcel in transit to BonMarche, which is unfortunate, however - they still honoured my return and processed the refund. Great service and great clothing - thanks once again!
3 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Liz,
Thank you so much for taking the time to share your positive feedback.
We're pleased to hear that our Customer Care team was able to assist you and resolve your refund query. While we're sorry to hear that your return was unfortunately lost in transit with Evri, we're glad we could help ensure this was resolved for you.
It's wonderful to hear that you found our team helpful and that you're pleased with our clothing. We’ll be sure to share your kind comments with the team, as recognition like this means a great deal.
Thank you for choosing Bonmarché, and we look forward to welcoming you back again soon.
The Bonmarché Team
GRRR!
Easy to find product online, and set up discount as a starter. Downhill after that. Entered as a guest. Asked to set up account but couldn't get it accepted online(Just nowhere to enter it). Discount code arrived via text. No where to apply discount during checkout. Online ordering needs considerable improvement. It isvery difficult to include the discount so only option was to order a d forget the 10pc expected. Good luck with that. Suggest you have some random staff try to order online to spot the issues.
2 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi M Pringle,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced while trying to complete your online order and apply your discount code.
We understand how frustrating it must have been to go through the ordering process and then be unable to apply the offer you were expecting. This is not the experience we want our customers to have, and we appreciate you highlighting the challenges you encountered.
Your feedback regarding the website journey, account setup, and discount code process has been shared with our relevant teams so they can review this further and look at opportunities to improve the customer experience.
We would also like the opportunity to investigate the issue you experienced with your specific order. We have sent you a direct information request via Trustpilot so that we can gather some further details and have our senior team look into this directly.
Thank you again for bringing this to our attention.
The Bonmarché Team
Above and beyond
April from Washington branch phone every branch to get me the size I needed!!! Got back in touch also thanks you star😁
1 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Jayne,
Thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear that April at our Washington store went above and beyond to help you find the size you needed. It's fantastic to know she contacted other branches and kept you updated throughout the process. We'll be sure to pass on your kind words to April – she'll be thrilled to receive your recognition.
Thank you for choosing Bonmarché. We look forward to welcoming you back again soon!
Kind regards,
The Bonmarché Team
Got there in the end!
I had to consult Chat as, for some reason, I could not proceed further than "Choose delivery method on m Account. SAKIA was very very helpful and explained matters clearly. Without help I would have been baffled and frustrated. Thank you Sakia.
1 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Mary,
Thank you for taking the time to leave us a lovely review.
We're delighted to hear that Sakia was able to assist you when you encountered difficulties with your account. It's great to know she explained everything clearly and helped make the process much easier for you.
We'll be sure to pass your kind words on to Sakia – she'll be delighted to know her support made such a positive difference.
Thank you for choosing Bonmarché, and we hope to see you again soon.
Kind regards,
The Bonmarché Team
Don’t bother using this company
Don’t bother using this company, take your money never send the clothes then makes you wait weeks for refund
1 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Abi,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and the frustration this has caused.
We can see from the correspondence that there was an issue with incomplete address details on the original order, which unfortunately delayed the dispatch of your replacement. While our team did update the address and we can confirm a refund has been processed as per your request, we fully understand that the overall experience fell short of expectations, particularly in relation to speed of communication and resolution.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused. We appreciate how frustrating it is when an order does not progress as expected, especially when you have already been waiting for a resolution.
Thank you again for bringing this to our attention.
Kind regards,
The Bonmarché Team
Don't seem to want to do a refund when…
Bonmarche Don't seem to want to do a refund when items are sent back
So be warned a nightmare getting money back will never buy from them again
Know my details sent loads to customers service email and messager
24 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Lyn,
Thank you for taking the time to share your feedback. We're very sorry to hear that you've been disappointed with your refund experience.
We understand how frustrating this must be, and this is not the level of service we strive to provide. I have sent you a request via Trustpilot to gather your contact details so that a member of our Senior Customer Services team can get in touch with you directly to investigate your refund and work towards resolving this for you.
We appreciate you bringing this to our attention and hope we'll have the opportunity to put things right.
Kind regards,
The Bonmarché Team
I wanted to order a top
I wanted to order a top - even though continuously advertised - kept saying out of stock. I was notified that it was available so ordered and paid. Then I was refunded and order cancelled.
Top became available again, so I ordered and paid again. I have now been refunded a second time.
Emails go unanswered.
Customer service seems nonexistent.
Don’t think I’ll bother again.
30 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Sandie,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing it must have been to have your order cancelled and refunded on more than one occasion, especially after receiving notifications that the item was back in stock.
We also apologise that you haven't received a response to your emails. This is not the level of service we aim to provide.
I have sent you a request via Trustpilot to gather your contact details so that a member of our Senior Customer Services team can get in touch with you directly to investigate what happened and discuss this with you further.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Bonmarché.
Kind regards,
The Bonmarché Team
Lost order not replaced
My order never made it to delivery post office so I got in touch by chat and chatted to Sakia who confirmed that the order was being resent. Very polite and professional attitude, a credit to the company.
Update...even after contacting Bonmarche on four occasions I still have no items and now an email to say it has been delivered when it has not. Will definitely not buy again. In spite if the friendliness of the people I contacted absolutely nothing has been done to resend the lost items. People pay good money eith this company to be treated like a idiot.
30 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Mrs Parrish,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Sakia was able to resolve the issue with your order and provide you with polite and professional service. It's wonderful to know she made the process as straightforward as possible for you.
We'll be sure to pass your kind words on to Sakia – she'll be thrilled to receive your recognition.
Thank you for choosing Bonmarché, and we hope you enjoy your order!
Kind regards,
The Bonmarché Team
The Staff at Bon Marche are incredible
The Staff at Bon Marche are incredible. As I use a mobility scooter they look around the store to select items for me, without being asked. Sharon from the Southend on Sea branch even picked up an item from another branch for me and delivered to my home with a smile and a bunch of flowers as I had recently lost my husband.
29 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Sheila,
Thank you so much for taking the time to leave such a heartfelt review.
We are truly sorry for your loss, and we're touched to hear how Sharon and the team at our Southend-on-Sea store were able to support you during such a difficult time. Going above and beyond for our customers is something we take great pride in, and it's wonderful to know that Sharon's kindness and thoughtfulness made such a positive difference.
We'll be sure to share your lovely comments with Sharon and the rest of the team. We're certain they'll be delighted to know how much their care and compassion meant to you.
Thank you for choosing Bonmarché. We look forward to welcoming you back again soon.
Kind regards,
The Bonmarché Team
Very rude staff
Very rude staff, rude behaviour end up leaving the clothes and left the store never going to visit this shop again absolute shocking behaviour
20 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that you felt the service you received was rude.
This is certainly not the standard of customer service we strive to provide. I have sent you a request via Trustpilot to gather your contact details so that a member of our Senior Customer Services team can get in touch with you directly to investigate what happened and discuss your experience further.
We appreciate you bringing this to our attention and hope to have the opportunity to address your concerns.
Kind regards,
The Bonmarché Team
Be prepared for sale items you’ve ordered to be cancelled by the company a few days after the order has gone through
Not for the first time, sale items have been cancelled after the order has been accepted. Full price items don’t get cancelled, but items that you’ve ordered at a good price are suddenly no longer available, even though they were available at the time of ordering.
Update - I refused delivery for the remainder of the cancelled order as I was told to. The courier has brought the parcel back twice more now as they don’t seem to grasp my return to sender instruction. All the while I have to wait for my refund so it will probably take another few weeks for me to receive the refund.
26 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Susan,
Thank you for taking the time to share your feedback. We're sorry to hear that you've experienced your sale orders being cancelled on more than one occasion.
We understand how disappointing and frustrating this must be, particularly when your order has already been accepted. Unfortunately, in some instances, stock availability can change very quickly, which may result in items becoming unavailable before they can be processed. However, we appreciate that this doesn't make the experience any less disappointing.
I have sent you a request via Trustpilot to gather your contact details so that a member of our Senior Customer Services team can get in touch with you directly to investigate your experience further.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Bonmarché.
Kind regards,
The Bonmarché Team
Long time customer
I’ve been a customer for years and was so pleased when they moved into my hometown of Whitley Bay. I would like to single out Danielle who is the most friendliest and helpful assistant. She makes shopping in store a pleasure and sorted out a problem I had. I ordered a dress online as it wasn’t in store and had it delivered to the store. I tried it on, it didn’t fit so took it to the desk for a return (Danielle wasn’t in this day)to be told I couldn’t return it in store as I’d paid through PayPal. I had bought many things before without issue so didn’t realise that this payment method didn’t allow a free return. I went home and spoke to customer services who was neither friendly or helpful and just said it’s in the terms on the website. I felt I didn’t need to look at the terms seeing as I’d bought many things before ( not via PayPal). It needs to be flagged somewhere more noticeable than in the small print. If I’d noticed this I would not have used PayPal to make the payment. I went back into store when Danielle was in, explained my issue and she said I could do an exchange- no one else had said this. I ended up with 2 items with extra to pay but at least I was a happy customer. The 5 stars are for Danielle not customer service helpline
25 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Alison,
Thank you for taking the time to leave such a detailed review and for being a loyal Bonmarché customer over the years.
We're delighted to hear that Danielle at our Whitley Bay store provided such friendly and helpful service. It's wonderful to know she was able to find a solution for you and turn what had been a frustrating experience into a positive one. We'll be sure to pass on your kind words to Danielle – she'll be thrilled to receive your recognition.
We're sorry to hear that your experience with our Customer Services team did not meet your expectations, and we appreciate your feedback regarding PayPal returns. We understand how this could have been clearer, particularly for a long-standing customer, and we'll ensure your comments are shared with the relevant teams for review.
Thank you once again for your feedback and for your continued support. We hope to welcome you back to Bonmarché again soon.
Kind regards,
The Bonmarché Team
I had an issue with a delivery
I had an issue with a delivery. Chatted to Sakia who was very helpful. Will update to 5 stars once I receive my parcel
23 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Angela,
Thank you for taking the time to leave a review.
We're pleased to hear that Sakia was able to assist you and that you found her helpful. We'll be sure to pass your kind words on to her.
We're sorry that you experienced an issue with your delivery and hope your parcel reaches you very soon. If you need any further assistance in the meantime, please don't hesitate to get back in touch.
Thank you for choosing Bonmarché.
Kind regards,
The Bonmarché Team
Hi can I just say how disappointed I am…
Hi can I just say how disappointed I am with the bonmarch swim wear bikinis and tankini what is going on with the swim bottoms they just don’t come up anymore I always bought the bikini because of the bottoms such a lovely fit pulled on over your stomach but now you are lucky if they come over your hips and a plus size women needs that coverage so yes very disappointed this year
24 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with our swimwear this season.
We understand how important it is that our products provide both comfort and the coverage our customers are looking for, so we're sorry to hear that the fit of the bikini and tankini bottoms did not meet your expectations. Feedback like yours is incredibly valuable, and we'll ensure your comments are shared with our Buying and Product teams as they review future ranges.
We appreciate your loyalty to Bonmarché and thank you for bringing this to our attention.
Kind regards,
The Bonmarché Team
Antwoord van Bonmarché
Hi Sarah,
Thank you for taking the time to leave us a lovely review.
We're delighted to hear that Sakia was able to help with your query and that you found her assistance so helpful. We'll be sure to pass your kind words on to her – she'll be delighted to receive your recognition.
Thank you for choosing Bonmarché, and we hope to see you again soon.
Kind regards,
The Bonmarché Team
No replies to 2 emails, going back 10 days
Worst customer service experience ever as emailed them several times using their website contact form, weeks later - still no response. If they do not reply to emails why have they provided a useless contact form on their website! I have a return issue which is time limited so need a response sooner rather than later. Also inadequate returns info provided. Gone off doing any shopping with them in the future.
11 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Lynda,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and apologise for the lack of communication you've received.
We understand how frustrating it must have been to wait for a response, particularly when your query relates to a time-sensitive return. This is not the level of service we aim to provide.
I have sent you a request via Trustpilot to gather your contact details so that a member of our Senior Customer Services team can get in touch with you directly to investigate your return query and assist you as quickly as possible.
We also appreciate your comments regarding our returns information and will ensure this feedback is shared with the relevant teams.
Kind regards,
The Bonmarché Team
Antwoord van Bonmarché
Hi Stephanie,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you found it easy to place your order, that your delivery arrived quickly, and that you're pleased with the quality of your purchase.
Thank you for choosing Bonmarché. We hope to welcome you back again soon!
Kind regards,
The Bonmarché Team
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