Do not order an e-gift voucher from this store. Was meant to be a gift for an elderly relative. Ordered over a week ago and despite numerous emails and chats, it has still not been delivered electron... Toon meer
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Lees wat reviewers zeggen
Since the local store closed I rarely shop in Bonmarche however I recently saw an advert for a jacket and ordered a few items. Pros: Good quality for price point. The star of the show was the pac... Toon meer
Bedrijf heeft geantwoord
Returned clothes to Bon Marche at own expense on 6th September , Post Office tracking shows received 9th September. No confirmation of receipt and no refund. Just called and they confirm receive... Toon meer
I had a delivery and refund issue. Evri lost my parcel and said they would contact Bon Marche but clearly hadn't. I used the Chat facility on Bon Marche today and chatted to someone called Zahra. They... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Bonmarché sells fashionable womenswear for real women in sizes 10-28. Shop online or via one of our 260+ stores nationwide.
Contactgegevens
Jubilee Way, WF4 4SJ, Wakefield, Verenigd Koninkrijk
- 0330 026 2728
- shop@bonmarche.co.uk
- www.bonmarche.co.uk
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Problems with processing refunds
Their online customer service is atrocious. I returned items and awaited a refund, had not heard anything or had any acknowledgment that they had received my return so after almost 2 weeks of waiting gave them a call to enquire. Very unhelpful, told me I would have to wait another 5 days until the items were processed for a refund which would have taken it way over the 14 days refund policy they state on their website and all correspondence.
I requested numerous times to speak to a manager and they put the phone down on me twice. Eventually managed to speak to someone who did sort the refund. Was told to write and complain so they could investigate- heard nothing for 4 weeks so chased a response to receive the generic response they reply to all negative comments as shown here.
Sadly, they’re just not interested in listening to customers and try to make it as difficult as possible to get a refund! It’s a real shame as their clothing is good value.
1 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Hayley,
Thank you for taking the time to leave your review.
We are sincerely sorry to hear about your experience and apologise for the frustration caused by both the delay in processing your return and the level of service you received when contacting our Customer Service team. This is not the standard of service we aim to provide.
I have now personally reviewed your case and have reached out to you directly to discuss your concerns and provide the outcome of our investigation.
We genuinely appreciate you bringing this matter to our attention, as your feedback helps us improve both our processes and the service we provide to our customers.
Kind regards,
The Bonmarche Team
Bad experience sent dress back faulty…
Bad experience sent dress back faulty rang customer services said no trace of item through code sent by evri. Evri said they had delivered it. They dont answer messages either left on contact page. Wont be dealing with them again😡
Since leaving review I have received e mail to say refund is on the way and received it the next banking day
16 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Linda,
Thank you for taking the time to leave your review. We're sorry to hear about your experience and appreciate how frustrating this situation must have been.
We have attempted to contact you directly via Trustpilot to obtain your contact details so that we can investigate what has happened with your return. Unfortunately, we haven't yet received a response.
We'd still very much like the opportunity to look into this for you. If you're able to reply to our Trustpilot message with your order number and contact details, we'll investigate this as a priority and work to resolve the matter as quickly as possible.
We hope to hear from you soon.
The Bonmarche Team
Very disappointing service at the Newton Mearns Branch
Very disappointing service at the Newton Mearns branch. I asked for help finding the correct size, but the sales assistant was eating a sweet while speaking to me and repeatedly replied, “Everything’s out,” without offering any assistance.
I was also returning items and wanted different sizes, but received the same dismissive response. The clothes are lovely and good quality, but the customer service was extremely unhelpful and unprofessional. Not sure if I would go back.
16 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Mrs Linda Burns,
We’re very sorry to hear about your disappointing experience at our Newton Mearns store.
You should have received friendly and attentive assistance when looking for alternative sizes and returning your items. The dismissive response and unprofessional behaviour you described do not reflect the standard of customer service we expect.
We appreciate your positive comments about the quality of our clothing and are sorry that the service you received has left you unsure about returning. Your feedback will be shared with the store’s management team so that this can be addressed.
The Bonmarché Team
A poor experience in the Newport store.
A poor experience in the Newport store.
Having chosen an item with only one available in my size. I wandered around looking for another item. I got the distinct impression that a shop assistant was keeping an eye. She seemed to come along tidying rails everywhere I went. Said garment fully visible in my hand. Very poor customer awareness and service.
Having worked as a manager in a large retail store, I am fully aware of different scenarios . Last time I spend any money in this store !! and would certsinly not recommend.
15 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
We're very sorry to hear about your experience in our Newport store.
We want all customers to feel comfortable and valued while shopping with us, so it's disappointing to learn that you felt you were being watched rather than assisted. We appreciate that this left you with a negative impression and detracted from your visit.
Our colleagues should be approachable, attentive and focused on providing a positive shopping experience, and we're sorry that this was not reflected during your visit. Your feedback will be shared with the store management team for review.
Thank you for taking the time to bring this to our attention, and we apologise that we have left you feeling let down.
The Bonmarché Team
Excellent customer service- the personal touch
I had a query relating to my loyalty card when shopping online and using the app.
Each time I emailed, the customer service employee responded, very swiftly, often beyond regular business hours.
Following on from a dip sample, the customer services manager, Levi, contacted me directly within minutes of sending my final query. Please see below an extract from the email which I sent to him.
I would like to say thank you directly for your excellent customer service this afternoon, you certainly understand the business, and the customer, dealing in an exceptionally friendly yet highly professional manner. I really appreciated the telephone call, in a fast, on-line economy, the personal touch is highly regarded. The right person for the job!
In any occupation, organisation, or profession, things do not always run smoothly. It is how they are dealt with that is remembered.
Of wider mention, is the speed that everyone responded to my queries, often beyond regular business hours. Thank you to all.
Whenever I have visited any of the stores, they are well stocked, tidy and easy to move around- not cramped, or trip hazards from base units/displays.
15 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you so much for taking the time to leave such a thoughtful review.
We’re delighted to hear that your loyalty card query was handled quickly and professionally by Levi and the wider Customer Services team. Providing a personal and friendly service is incredibly important to us, so it’s wonderful to know that the telephone call made such a positive impression.
We also really appreciate your kind comments about our stores being well stocked, tidy and easy to move around. Your lovely feedback will be shared with everyone involved.
Thank you again for your kind words and continued support.
The Bonmarché Team
I am unable to place an order as the…
I am unable to place an order as the website does not allow anything but instore collection or an old address used by a friend.
Nothing received until I submitted a review to Trustpilot.
6 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi J Walsh,
We’re sorry for the difficulty you have experienced when trying to place your order, and for the delay in responding to you.
We understand how frustrating it must be to see only store collection or an old address at checkout. Please contact our Customer Services team, quoting this review, and we will assist with your account details and available delivery options.
The Bonmarché Team
Thankyou
Would like to a say a huge thankyou to Louise & Diane at the Torquay store for helping me with choosing a lovely summer dress
14 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Joanne,
Thank you so much for taking the time to leave us such a wonderful review.
We're delighted to hear that Louise and Diane at our Torquay store were able to help you find a lovely summer dress. We'll be sure to pass your kind comments on to them, as we know they'll really appreciate the recognition.
We hope you enjoy wearing your new dress, and we look forward to welcoming you back to Bonmarché again soon.
The Bonmarché Team
Buyer beware. Terrible customer service
I am giving this company 1 star only because there is no option to give zero or negative stars.
I returned an item on 19 June, and it was delivered on 23 June. Despite this, I have still not received my refund or even an acknowledgement that the return has been received.
I contacted customer service via online chat on 9 July, and I was told they had received the item on 1 July. Today is 14 July, and I still have no refund and no confirmation that my return has been processed.
This level of customer service is extremely disappointing, and I would not recommend buying from this company based on my experience.
23 juni 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it is to be waiting for a refund without receiving an update.
This is not the level of service we aim to provide, and we'd like the opportunity to investigate what has happened. We have sent you a direct information request via Trustpilot so that we can gather the details needed for our senior team to review your case thoroughly and work towards a resolution as quickly as possible.
Once you've responded to our request, we'll look into this directly and keep you updated throughout our investigation.
We appreciate you bringing this to our attention and hope to resolve this for you soon.
The Bonmarché Team
Don't shop here selling cheap fault…
Don't shop here selling cheap fault products Trousers going to rip down the middle only worn once They want do anything because I payed cash and didn't keep my receipt
14 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to leave your review. We're very sorry to hear that the trousers developed a fault after being worn only once. We appreciate how disappointing this must have been.
We'd like the opportunity to investigate this further with you. We have sent you a direct information request via Trustpilot so that we can gather some additional details and have our senior team review your experience.
Once we receive your response, we'll look into this as quickly as possible and work with you towards a resolution.
The Bonmarché Team
Ordered 1 pair of shorts on 4 July to…
Ordered 1 pair of shorts on 4 July to be collected from store. On 8 July I get an email to say they'd been dispatched so 4 days between ordering and dispatch. Now 13 July and still no email or phone call to say they'd arrived in store so I thought i'd just pop in. Assistant didn't even bother to look, just asked me what date I ordered them and told me it can take 14 days but they'll give me a call once received. Never ever have I had to wait for an item this long. Ordered my husband a top which came from Milan and from ordering to delivery it only took 5 days. Is it coming from the moon i Wonder ? I'll never order from Bon Marche again.
13 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Kay,
We’re very sorry for the delay with your Click and Collect order and understand how frustrating it must have been to wait without receiving a clear update.
We’re also disappointed to hear that our store colleague did not check whether your parcel had arrived when you visited. You should have received more helpful and attentive service.
Please contact our Customer Services team with your order details, quoting this review, so we can investigate the whereabouts of your order and provide an update. We sincerely apologise that this experience has left you feeling unable to shop with us again.
The Bonmarché Team
Refund delays
This is the second time i have had refund delays from this company. My parcel was collected on the 27th of June by Evri. Today i contacted Bon Marche, and was told they had my parcel but it hadn't been scanned yet. I was also told that once this was done it would be another 7 to 14 days before my refund was issued.
10 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Mrs Pamela Hall,
Thank you for taking the time to share your feedback. We're very sorry to hear about the delays you've experienced with your refund, especially as this is the second time you've encountered this issue. We completely understand how frustrating this must be.
This is not the level of service we aim to provide. We have sent you a direct information request via Trustpilot so that we can gather the details needed for our senior team to investigate your case thoroughly.
Once we receive your response, we'll review the progress of your return and refund and work to resolve this for you as quickly as possible.
Thank you for bringing this to our attention, and we hope to put things right.
The Bonmarché Team
shocking and rude customer service
went in to a local shop which is joint with Peacocks. To be fair the Bon Marche clothing wasn't bad and would have bought some but the staff were so rude, disrespectful and vile. The two staff members were from peacocks but I will never step a foot into the shop again or purchase from them. Sent an email the following day to customer service asking for regional manager to call but alas they didn't bother.
10 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Deborah,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that the service you received did not meet your expectations.
We take comments like yours seriously and would like the opportunity to investigate this further. We have contacted you via Trustpilot requesting some additional information so we can identify the store and review your concerns with the appropriate management team.
We appreciate you bringing this to our attention and hope to hear from you soon.
The Bonmarche Team
Bonmarche store in Northgate street…
Bonmarche store in Northgate street Gloucester. Lovely bright and well laid out store, staff here are lovely and very helpful and gave me ideas last time on an outfit that would go together well.
Clothes are lovely too and very stylish and good quality.
It’s the staff in this store that’s really made me think of using this store a lot more. Thank You
10 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Anna,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that you had such a positive experience at our Gloucester Northgate Street store. It's wonderful to know that our team made you feel welcome and were able to help you put together an outfit. Providing friendly, helpful service is something we pride ourselves on, so your kind comments will mean a great deal to the store team.
We're also pleased to hear you're enjoying the quality and style of our clothing. We look forward to welcoming you back to the store again soon.
The Bonmarché Team
Showing respect to Bonmarche
I just want to say Bonmarche in Kirkby town centre is a shop I visit almost every week as I love seeing what's new and of course what offers they have I have never questioned the quality of their clothing as it's always good plus the choice of leg sizes are brilliant as I'm only small so a 25leg really helps as it saves on the cost of getting things taken up, also the staff are so helpful friendly and helpful plus now the fashion has very much improved which I appreciate so yes I would recommend them 100% so a big thank you for helping the older generations feel more in fashion and thank you for your wonderful staff.
7 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi, Trisha,
Thank you so much for your wonderful review and for your continued support of Bonmarché.
We're delighted to hear that you enjoy visiting our Kirkby Town Centre store and that you've been pleased with the quality of our clothing, the range of leg lengths available, and our latest collections. It's especially rewarding to know that our clothing helps you find the perfect fit without the need for alterations.
Your kind words about our store team mean a great deal, and we'll be sure to share your feedback with them. They work hard to provide friendly, helpful service, and we're sure they'll be delighted to hear they've made such a positive impression.
Thank you for recommending us and for choosing Bonmarché. We look forward to welcoming you back to the Kirkby store again very soon.
The Bonmarché Team
Express delivery rip off
I spent well over the threshold for free delivery but decided to pay for express delivery because the disabled lady for whom I was buying does not have many suitable clothes for this week’s heat wave. The website states this takes 1-2 working days. They’ve taken more than 48 hours to even dispatch my order so I’ve asked for the delivery charge to be refunded - and they’ve told me they will only refund it if the delivery itself takes more than 1-2 days!! This is outrageous. Anybody would understand that if you are required to place the order by a given time, then the delivery clock starts counting from the time the order is placed.
Update - after I requested details of how to make a formal complaint my delivery charge was refunded, but I shouldn’t have been refused in the first place. The experience hasn’t left me with warm fuzzy feelings about the company.
8 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Sarah,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing this must have been, particularly as you paid for Express Delivery to ensure the clothing arrived quickly for someone who needed it during the recent hot weather.
We appreciate your concerns regarding the dispatch and delivery times, and we're sorry that the service did not meet your expectations. We would like the opportunity to review your order and the advice you were given regarding the delivery charge.
We have sent you a direct information request via Trustpilot so that we can gather the details needed for our senior team to investigate your case thoroughly. Once we receive your response, we'll look into this directly and be in touch with the outcome.
Thank you for bringing this to our attention.
The Bonmarché Team
The battle for a refund
Have battled to get a refund for 7 weeks after royal mail couldn’t deliver my returns to the company and sent them elsewhere. Live chat hasn’t been easy and was disconnected last time I tried to get a resolution, while I was still talking to them which I thought was rude. I spoke to Sakia again today and she has just processed a refund today so thankfully this is hopefully to be resolved this week.
The actual product I kept, a lovely chevron stripe dress is very good quality and received compliments.
8 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Marika,
Thank you for taking the time to share your feedback.
We're sorry to hear about the difficulties you experienced while trying to resolve your return and refund. We understand how frustrating it must have been to wait several weeks for this to be completed, particularly when there were issues with the return delivery.
We're pleased to hear that Sakia was able to assist you and process your refund, and we hope this is now resolved for you shortly. We'll also share your feedback regarding your experience with our customer service channels, as we are always looking for ways to improve the support we provide.
It's wonderful to hear that you love your chevron stripe dress and that you've received compliments on it. Thank you for your kind comments regarding the quality of the product.
We appreciate your patience and continued support.
The Bonmarché Team
Online shopping as a treat
As a distraction from a recent cancer diagnosis treated myself to a beautiful swing dress on line and a wee sparkly neckless I used click and collect in Clydebank store Glasgow my gosh did that purchase make me feel good what a flattering well made great value dress for the first time in weeks I felt like me again so thankyou .
.I have always found that bonmarche purchases I have made have been well made and well priced . MORE swing dresses bonmarche please
5 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Robina,
Thank you so much for taking the time to share your lovely feedback with us.
We're truly delighted to hear that your new swing dress and necklace brought you such a positive moment and helped you feel like yourself again. It means a great deal to know that our clothing can play a small part in making someone feel confident and special.
We're pleased to hear that you've always found our products to be well made and great value for money. Your feedback about our swing dresses has been shared with our wider team, as we always appreciate hearing what our customers love and would like to see more of.
Thank you for choosing Bonmarché and for sharing such a heartfelt review. We hope your new dress continues to bring you lots of confidence and joy, and we look forward to welcoming you back again soon.
The Bonmarché Team
Tried to set account up worse app I…
Tried to set account up worse app I have ever been on would not let me go any further after taking my details and payment details couldn't go any further to put code in shame as you have lost a sale back to roman originals then
6 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Lesley,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced while trying to set up your account and complete your purchase.
We understand how frustrating it is when a technical issue prevents you from placing an order, especially when you were ready to make a purchase. This is not the experience we want for our customers, and we would appreciate the opportunity to look into what happened.
We have sent you a direct information request via Trustpilot so that we can gather some further details and have our senior team investigate this issue directly.
Once we receive your response, we’ll review this with the relevant team and work to understand what went wrong.
Thank you for bringing this to our attention.
The Bonmarché Team
Excellent Customer Service
Even though I had to return an item of summer clothing - the Gosport Store Manager and Staff were very helpful. Excellent Customer Service. Thank you very much.
6 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi PJ,
Thank you so much for taking the time to leave us such a lovely review.
We're delighted to hear that you received excellent customer service from the Gosport store team. Although you needed to return an item, it's great to know that our Store Manager and colleagues were able to make the process as helpful and straightforward as possible.
We’ll be sure to share your kind comments with the team, as they’ll really appreciate your recognition.
Thank you for choosing Bonmarché, and we look forward to welcoming you back to the Gosport store again soon.
The Bonmarché Team
Order 2 items of clothing on the 8th…
Order 2 items of clothing on the 8th May 2026 never received due to computer error . Have made numerous calls . Constantly told the accounts department is looking into this . They give you the email addresses which are not looked at and the contact form no one replies too !! I am going to the consumers advice dept and contracting a consumers programme regarding Bon Marche conduct . O/ N 509209890.
8 mei 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Julia,
Thank you for taking the time to share your feedback. We're sorry to hear about the concerns you have raised regarding your order.
We have reviewed the details available and can confirm that order 509209890 shows as successfully delivered to the address provided on the order on 6th March 2026. We appreciate that this may not align with the experience you have described, and we would like the opportunity to investigate this further with you.
We have sent you a direct information request via Trustpilot so that we can gather some additional details and have our senior team review this matter directly.
Once we receive your response, we will look into this further and work towards providing clarity on the situation.
The Bonmarché Team
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