Bonmarché Reviews 

Appalling customer service. Ordered an Evoucher for my mum's birthday.... Voucher has not been delivered to her email but she has received epic amounts of spam from bonmarche since I provided her email address.
4 calls to customer service with advice they will resolve in 48-72 hrs..... Now five days later and still no voucher. Contacted again today... They can't refund because it has to go to a different team.... Asked to be put through to said team ... Customer agent claims he can't transfer calls. Asked to speak to manager, he can't take calls.
I'm assured this will be resolved. Current £30 out of pocket. Appalling service. Will be raising via bank for refund. Avoid.
Further edit. 4/8/26 Still no refund I've had to raise the issue via my bank. No update.... spent 40 mins on live chat with Bonmarche still no voucher and no refund. I will never use this company again. You have been warned.

They don’t make it clear that if you use PayPal you have to return online purchase by post despite the fact you picked it up from the store ! When you follow the link to return item you’ve already paid before you’re informed they you need a printer for label !

Their telephone and customer e mail line is poor. My BM loyalty card works online perfectly but there are difficulties in store. Their solution - delete all my cards without asking me, hiding behind GDPR! All they had to do was leave the card I used (which I gave them) linked to my account. I love the clothes but admin is appalling. So now no card and lost my 71 existing points. Bonmarche you have asked for more info - I’ve mailed several times and asked for a manager to call me back and you ignored this despite my prompting.

i visited the paignton store recently and found the staff very helpful friendly and obliging.a credit to the company.they helped me find just what i wanted.will certainly shop there again.thank you for your help ladies

I have waited a while for my order - it’s now too late to cancel.
Was helped online chat by Saski - very polite and helpful.

Order & Delivery time good
But parcel left outside site reception door at 1815 office closes 1800.
All night in open.
By Evri

I am trying to return an item. I put in evri locker. 2 days later item was sent back by evri. Gave her it back and she said she would sort it. 2 days later Evri brought it back. I have paid the postage. Never will I buy from them again.

Recently I bought a size 10 pair of crop trousers. They sent me a size 22. I was credited with the item when I returned it but they have not credited me with the postage as stated in their return policy- return postage will be credited if it is their mistake.
I have phoned, used the email contact on the site, and sent a letter but they have still not returned the postage charge to me.
I will still probably buy from them but am so disappointed with the level of customer service.

I placed an order on the 19 June to be delivered to my home.
Despite using Bonmarché messaging service twice and talking to their customer service 5 times my order still hasn’t arrived.
I have spoken to 5 different customer service employees and none of them have got back to me or carried out the actions they assured me they would do.
The last person named Brandon was very rude in his approach to me. I have tried 2 different email addresses, neither replied.
This service is not acceptable and after waiting 5 weeks for my order today I’m ringing to ask for a refund which I hope won’t take as long to hit my bank account.

Shockingly bad
DONT order online
Never turns up and takes for ever to get a refund

I bought two jumpers here while on holiday, only to discover I was charged full price. The shop had mixed non-sale items directly onto a designated sale rack. Under the Consumer Protection from Unfair Trading Regulations, this is an illegal misleading action designed to trick shoppers at the point of sale.When challenged, a staff member actively defended the practice, falsely claiming they are allowed to mix the stock. While management has since admitted fault to me, they are now purposefully being avoidant and refusing to refund the price difference.Disgraceful and illegal customer service. Avoid this shop unless you want to be misled and ignored. I will be escalating this to Trading Standards

Appalling company to buy anything on-line. I ordered a pair of shorts for my holiday. They told me that the delivery option was 14 days from order to shop. The order was placed on 3/7/2026. Today it is 22/07/2026 and still no delivery or expected delivery date.

Thank you to sakia for helping me today. Perfect

The customer services is atrocious. I ordered a swimsuit using a new card on my account on 23 June 2026. I have shopped for many years with Bon Marche. They took the payment twice from my bank card but on both orders it was marked “Order Failed” so I obviously have not received the goods. I contacted them by Online Chat, emailed on two occasions and rang Customer Services twice. On the first occasion I was told that the information would be sent to the Finance Department for a refund. I have waited 27 days and when I telephoned again this morning I was told I should contact my Bank and ask for a charge back. I then asked to speak to the Finance Department or a Manager and was told I could not do that, I then asked for the name of the person I was speaking too and she put the phone down. How disgraceful, when the Company have taken payments from my card and not supplied goods. I am owed £47.22 and I want my card refunded. I will be writing to their Head Office. Maybe I will also contact “Lorraine”
I won’t be buying from Bon Marche again. They have lost a very good customer.

I would like to give a big shout out to Kyle in customer service who was kind, courteous and successfully provided me with a long awaited refund for items I returned by post, having emailed the Company 3 July and not received i response. In future I will be more incline to shop in store as this was my first online purchase from the Company and I hadn't appreciated i couldn't return an item to a shop as I had paid by PayPal. The postage was £4.25. Other stores can manage to accept returns paid for by PayPal at their stores. I only received my refund because I rang up and asked why the Company hadn't replied to my email and how long would it be before I received a refund. It's doesn't take 17 days to reply to an email.

I ordered a swimsuit online as I had visited the store but the sizes they had in stock were limited and didn't have the size I wanted to try. The swimsuit arrived pretty quickly but its too short in the body but I cant take it back to store as I paid PAYPAL so I have to pay postage to return it WHY???? I wanted to try a size bigger , cant be bothered with the faff and definitely will not be buying from Bonmarch again

i made a return and the person i chatted with helped me out straight away her name was Sakia and resolved my problem asap

I made a mistake with a delivery address and needed to change it, was put on a web chat with Sakia. As the order was new it hadn’t yet shown up on the computer but when it did it was promptly accessed and the delivery address changed. First class service.

I spoke with Brandon who was very helpful and sorted my refund for me .

had a wonderful experience this morning with customer service, I was chasing 2 refunds which was overdue, I spoke to a lovely person called Kyle who was so professional and dealt with my enquiry with kindness, he is a Credit to customer service, he has a lovely way about him and he got the job done, I went away a happy customer.