Do not order an e-gift voucher from this store. Was meant to be a gift for an elderly relative. Ordered over a week ago and despite numerous emails and chats, it has still not been delivered electron... Toon meer
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Lees wat reviewers zeggen
I had a delivery and refund issue. Evri lost my parcel and said they would contact Bon Marche but clearly hadn't. I used the Chat facility on Bon Marche today and chatted to someone called Zahra. They... Toon meer
Since the local store closed I rarely shop in Bonmarche however I recently saw an advert for a jacket and ordered a few items. Pros: Good quality for price point. The star of the show was the pac... Toon meer
Bedrijf heeft geantwoord
Normally I love the clothes from here but over the years they have really changed and most of it bobbles after a few washes. However the main reason I only gave 3 stars is that I returned a couple of... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Bonmarché sells fashionable womenswear for real women in sizes 10-28. Shop online or via one of our 260+ stores nationwide.
Contactgegevens
Jubilee Way, WF4 4SJ, Wakefield, Verenigd Koninkrijk
- 0330 026 2728
- shop@bonmarche.co.uk
- www.bonmarche.co.uk
2,9
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8K reviews
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Customer services are non existent
Customer services are non existent. Error message when you try to use the online enquiry form . Forget phoning them you will never get through. I have an order that has only been part delivered and that was because it's from a franchise warehouse. I've got no way of contacting them chat doesn't work either. The parcel never got to evri by the look of it, status has been at " we're expecting it" since 24th of August. I will not shop with them again because you cannot contact them. Appalling.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Dawn,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the difficulties you have faced in trying to contact us.
We understand how frustrating it must be to be waiting for part of your order, particularly when the tracking has not progressed and you have been unable to reach our Customer Services team through your preferred contact methods. We also apologise for the issues you experienced with our online enquiry form and web chat service.
This is not the standard of service we aim to provide, and we appreciate you bringing these concerns to our attention. We recognise how disappointing it is to feel that you have no clear way to obtain an update on your order.
We would like the opportunity to investigate this further for you. Please contact us with your order details via private message so that we can review the status of the outstanding parcel and provide any available updates.
We sincerely apologise for the inconvenience and frustration caused and regret that this experience has left you feeling unable to shop with us again.
Kind regards,
The Bonmarché Team
As usual the shipping
As usual the shipping, delivery and quality were all of a great standard, many thanks
12 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi J,
Thank you for taking the time to leave us such a lovely review.
We are delighted to hear that your order arrived safely and that you were pleased with the shipping, delivery, and quality of your items. It's always rewarding to know that we're meeting our customers' expectations and providing a positive shopping experience.
Thank you for your continued support and for choosing Bonmarché. We look forward to welcoming you back again soon.
Kind regards,
The Bonmarché Team
Agent was very polite and helpful
Agent was very polite and helpful. However, I believe due to company targets, and expectations customer service agents are required to have numerous chat interactions open at the same time. These standards/ targets increase wait time considerably, luckily in this case the agent personally increased my score from 0 to 3. He personally would have been awarded 5 but im guessing unrealistic target expectations reduced the score considerably. I would suggest the minimum chats open at one time is reduced to increase customer satisfaction.
3 september 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Jacqueline,
Thank you for taking the time to leave a review and share your feedback.
We're pleased to hear that the agent you spoke with was polite and helpful and that they were able to assist you with your query. We'll be sure to pass your kind comments on to the team, as they'll be greatly appreciated.
We also value your honest feedback regarding wait times and the overall chat experience. We understand how important timely responses are and appreciate your suggestion about managing chat volumes to improve customer satisfaction. Customer feedback like yours helps us review and improve the services we provide.
Thank you again for recognising the efforts of the colleague who assisted you, and we hope to provide you with an even better experience in the future.
Kind regards,
The Bonmarché Team
I contacted Bonmarche online chat
I contacted Bonmarche online chat. I was connected to Brandon, who replied quickly and solved the query with my order issue.
3 september 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Mrs Hamilton,
Thank you for taking the time to leave us a review.
We're delighted to hear that Brandon was able to assist you promptly via our online chat service and successfully resolve your order query. We'll be sure to pass your kind comments on to him, as our team always appreciates receiving positive feedback from customers.
Thank you for choosing Bonmarché, and we hope to provide you with the same great service again in the future.
Kind regards,
The Bonmarché Team
Lovely staff members
Lovely staff members, both ladies were very helpful and cheerful too, made me feel welcomed first time going to the shop, will be going back soon
9 juli 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Susan,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you received such a warm welcome on your first visit to our store. It's wonderful to know that our team members were helpful, cheerful, and made you feel comfortable while shopping with us.
We will be sure to share your kind feedback with the store team, as they will be thrilled to hear that they made such a positive impression.
Thank you for choosing Bonmarché, and we look forward to welcoming you back again soon.
Kind regards,
The Bonmarché Team
Poorest ever service
My experience has been awful, incorrect information provided to me. I ordered 4 dresses for first time sadly one was damaged, two had some other issues, one I kept. I called and spoke with customer service re returns and asked if I return two other items with the damaged item would that be ok and get refund for postage they confirmed so I sent back three items in one parcel but I got refund for the dresses not for the postage so I called, spoke with Nisha on 11/08/2026 who said I was given wrong information she can give me discount on next purchase not the postage. I wasn’t happy if I wasn’t given incorrect info I would have returned it in two parcels their mistakes why penalise customer. I wasn’t happy and would like to make a complaint so she said she will email me with my complaint outcome but nothing so I called on 22/08/2026 and spoke with Kyle who said it hasn’t been looked into it but he escalated to his manager while I was on the phone and sent an email to me stating that and told me that manager will call on 24/08/2026 to date nothing from Kyle or the manager so I sent Kyle an email yesterday again nothing.
Looks like it company or the staff do not care about customer. I only read the reviews now most people having similar experiences. I wish I red it before ordering.
Still waiting to hear from them and the outcome.
Let’s see what they do.
Updated: 08/09/2026
Thank you for your reply.
I sent another email on 04/09/2026 to shop@bonmarche and customer.services@
With proof of my calls logged and postage receipt but no replies yet.
I look forward to hearing and getting my money back.
Kind regards,
22 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to share your experience. We are very sorry to hear about the issues you encountered and the frustration caused throughout the returns and complaints process.
We understand why you are disappointed. Being provided with incorrect information regarding your return and postage refund, only to later be told something different, is understandably frustrating. We also appreciate that having to repeatedly chase updates on your complaint and promised callbacks has only added to your dissatisfaction.
We sincerely apologise that the level of service you received did not meet the standards we strive to provide. We recognise that clear communication and keeping our commitments to customers are essential, and we are sorry that this was not your experience on this occasion.
We are particularly concerned to hear that you were advised a complaint outcome would be emailed to you and that a manager would contact you, but these follow-ups did not take place as expected. This is not the service we want our customers to receive.
Your feedback will be shared with the relevant teams for review.
We sincerely apologise for the inconvenience and disappointment caused and thank you for bringing these matters to our attention.
Kind regards,
The Bonmarché Team
Spoke to Brandon about a refund I was…
Spoke to Brandon about a refund I was due and was waiting for for over 2 weeks and he sorted it out straight away for me. Great service.
2 september 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Sharon,
Thank you for taking the time to leave us a review.
We're delighted to hear that Brandon was able to assist you with your refund query and resolve the issue quickly after you had been waiting for an update. We understand how important it is to receive timely assistance, and we're pleased that Brandon was able to provide the service you needed.
We'll be sure to pass on your kind feedback to Brandon, as recognition like this means a great deal to our Customer Services team.
Thank you for your patience and for choosing Bonmarché. We hope to serve you again soon.
Kind regards,
The Bonmarché Team
After returning item at my own expense… receipt of transaction available
After returning item at my own expense via Post Office couple weeks ago —- I’m still waiting for REFUND to be paid back into my bank account
24 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to leave a review. We are sorry to hear that you are still waiting for your refund following the return of your item.
We understand how frustrating this must be, particularly as you have already incurred the cost of returning the item and have been waiting for several weeks for the refund to be processed.
This is not the experience we want our customers to have, and we apologise for the delay. We would like the opportunity to investigate this further and ensure the status of your return and refund is reviewed as soon as possible.
Please contact our Customer Services team with your order details and proof of return, and we will be happy to look into this for you.
We sincerely apologise for the inconvenience caused and appreciate your patience.
Kind regards,
The Bonmarché Team
Placed a large order in store for home…
Placed a large order in store for home delivery for a guest staying with me for 2 weeks, was told home delivery is much quicker than to a store but 8 days later they haven’t even been dispatched. My guest leaves tomorrow, so I contacted customer services to see if I could change the delivery address to hers and was told no because it had already been sent. This is patently untrue , a message from Evri last week said they expected to receive it within 48 hrs but they still haven’t got it. If it ever arrives, I will have to pay to post it all up to her. Very disappointing.
Order eventually arrived ,so i have had to pay the postage to send it to my sister in Yorkshire
2 september 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your disappointment, particularly given the circumstances surrounding your guest's visit.
We appreciate how frustrating it must have been to be advised that home delivery would be the quicker option, only to find that your order had still not been dispatched more than a week later. We also understand your concerns regarding the information you received when contacting Customer Services, especially when the tracking updates appeared to indicate that the parcel had not yet been handed over to the courier.
We recognise the inconvenience this delay has caused, particularly as the order was intended for a guest with a limited stay and may now require additional effort and expense on your part.
This is not the level of service we aim to provide, and we apologise for the frustration and inconvenience caused. Your feedback regarding both the delivery delay and the communication you received has been noted and will be shared with the relevant teams for review.
Thank you for bringing this matter to our attention.
Kind regards,
The Bonmarché Team
Refund from Izabel
Beware of buying Izabel clothing from Bon Marche website. I purchased a dress in July and had to return it on 6th August. It was far too big and definitely not the size it was supposed to be. Having had to return it at my own expense, another £4.25, to the warehouse, cannot be returned to Bon Marche shops, as at today's date, 2nd September, I am still awaiting a refund. I have now rung 3 times and each time told I have to wait a few more days. Will definitely not be buying anything from Izabel again
2 september 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the delay you have encountered in receiving your refund.
We understand how frustrating this must be, particularly after returning the item at your own expense and waiting several weeks for the refund to be processed. We appreciate that having to contact us multiple times for updates has only added to your disappointment.
As Izabel items are fulfilled and returned through a separate process, refunds can sometimes take longer than expected. However, we completely understand your concerns regarding the length of time you have been waiting and apologise for any inconvenience this has caused.
This is not the standard of service we aim to provide, and we are sorry that your experience has left you feeling unable to purchase from the brand again.
If your refund has still not been received, please contact our Customer Services team with your order details and proof of return so that we can investigate this matter further.
Kind regards,
The Bonmarché Team
Very disappointed with Bonmarche
Very disappointed with Bonmarche, ordered an item and given a tracking code which I kept checking. It did not change and when I queried with Bonmarche they said there was a problem at the warehouse and could not give me a date for delivery. I asked if I could cancel but apparently not possible, just wait for delivery and then return. Will not be ordering again. There was not update on order and very little help either.
1 september 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Maryc,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your disappointment with the lack of updates regarding your order.
We appreciate how frustrating it must have been to receive tracking information that showed no movement and then be advised that there were issues at the warehouse without being given a clear delivery timeframe. We also understand your concerns regarding being unable to cancel the order while it was still awaiting dispatch.
We recognise that timely communication is important, particularly when delays occur, and we apologise that you felt unsupported when seeking assistance from our Customer Services team.
This is not the level of service we strive to provide, and your comments regarding both the delay and the communication you received will be shared with the relevant teams for review.
We sincerely apologise for the inconvenience caused and regret that this experience has left you feeling unable to shop with us again.
If you would like us to review your order in more detail, please get in touch with our Customer Services team, providing your order number, and we will be happy to investigate this further for you.
Kind regards,
The Bonmarché Team
Just had a call with customer services…
Just had a call with customer services after my elderly mother has a horrible expert with unhelpful staff at the Bromley branch. Brandon took my call and surpassed all expectations due to his EXCELLENT customer services skills, friendly, professional and very helpful. Redeemed Bonmarche in one phone call. If only all companies had a Brandon!!!
Thank you!!!
1 september 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Louise,
Thank you for taking the time to leave such a wonderful review.
We are very sorry to hear that your mother had a disappointing experience in one of our stores, but we're delighted that Brandon was able to restore your confidence in Bonmarché.
It's fantastic to hear that Brandon provided the friendly, professional and helpful service that our customers deserve. We take great pride in delivering excellent customer care, and feedback such as yours is always appreciated. We will make sure your kind words are shared with Brandon and his management team.
Thank you for recognising Brandon's efforts and for giving us the opportunity to put things right. We hope both you and your mother will continue to shop with us in the future.
Kind regards,
The Bonmarché Team
Bon Marche Web Chat
I chatted with Sakia via web chat, to help resolve my issue. She explained things clearly and continued to help me until the issue was resolved. Would definitely recommend.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Claire,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Sakia was able to assist you via our Web Chat service and provide clear guidance while working with you to resolve your issue. Delivering helpful, professional, and friendly support is something we strive for, so it's wonderful to know that Sakia provided such a positive experience.
We will be sure to pass your kind comments on to Sakia, as recognition from our customers is always greatly appreciated.
Thank you for your recommendation and for choosing Bonmarché. We look forward to serving you again in the future.
Kind regards,
The Bonmarché Team
Disappointing lack of communication
I ordered items on the 25th August, received an email from Evri on the 26th to say they were awaiting my package. As of today they are still awaiting my package. I used Chat and Sakia who was helpful informed me there was a backlog at the warehouse
and my items were still being processed. I appreciate that there are busy periods but an email would have been very much appreciated to inform me there was a delay. Sakia told me that I should receive my items by the weekend, fingers crossed she's right.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Mary,
Thank you for taking the time to leave a review and share your experience.
We are sorry to hear that your order has been delayed and understand your frustration at seeing no progress on the tracking information since receiving the notification from Evri. We appreciate that clearer communication regarding delays would have helped to manage expectations and provide reassurance while your order was being processed.
We're pleased to hear that Sakia was able to assist you via Web Chat and provide an update on the status of your order. We will be sure to pass on your kind comments to her, as our team always appreciates positive feedback.
Your comments regarding the lack of proactive communication have been noted and will be shared with the relevant teams, as we recognise the importance of keeping customers informed when delays occur.
We apologise for the inconvenience caused and thank you for your patience. We hope your order arrives as expected and that you enjoy your purchases when they arrive.
Kind regards,
The Bonmarché Team
I spoke to Sakia about a return and she…
I spoke to Sakia about a return and she was very helpful and sorted it very quickly.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Miss Duncan,
Thank you for taking the time to leave us a review.
We're delighted to hear that Sakia was able to assist you with your return and resolve the matter quickly and efficiently. Providing helpful and responsive customer service is something we strive for, so it's wonderful to know that Sakia delivered such a positive experience.
We will be sure to pass your kind feedback on to Sakia, as recognition from our customers is always greatly appreciated.
Thank you for choosing Bonmarché, and we hope to assist you again in the future.
Kind regards,
The Bonmarché Team
Avoid ordering online.
Ordered trousers for my daughters school uniform. The order still hadn't been received by the courier after the 5 working days. Had to go on live chat to chase it up only to be told there is a back log in the warehouse. Eventually cancelled the order. First time ordering from Bon marche and will never order again. Avoid! No communication was sent to say the order would be late and the person on live chat couldn't advise of when I would recieve the order.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Keeley,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration.
We appreciate how disappointing it must have been to place an order for an important item, only to experience delays with no clear delivery timeframe. We also understand your concerns regarding the lack of proactive communication about the warehouse backlog and the uncertainty you faced when trying to obtain an update through our Live Chat service.
Whilst we are pleased that the issue was identified and the order was ultimately cancelled at your request, we recognise that this does not change the inconvenience caused or the impact it had on your plans.
This is not the level of service we aim to provide, and we sincerely apologise that your first experience of ordering with Bonmarché was such a disappointing one. Your feedback regarding order delays, communication, and customer updates has been noted and will be shared with the relevant teams for review.
Thank you for bringing these concerns to our attention, and we are sorry that this experience has left you feeling unable to shop with us again.
Kind regards,
The Bonmarché Team
Hi i ordered 2 pairs of betty bootcut…refund.
UpHi i ordered 2 pairs of betty bootcut jeans from bonmarche in blue.this was on the 14th/8.i recieved them a week later they were black.i have mobility also sight issues so with the help of my family I took them back to the store.explained to the assistant wrong colour was sent could I have a full refund.she agreed but instead of refunding me she charged me again.this was on 22/8.i didn't realise this until I checked on the 24th/8 to see if money had gone back in to my account.thats when I noticed i had been charged again so I got straight onto customer services and explained what had happened and could he refund the money. I was told I had to go back to the store to get my money back I explained to him that it was extremely difficult for me to go back due to dissabilities. Where I got rudely told that if I didn't go into store there was nothing he could do.ive since phoned the store again to be told the same thing.i have the reciept to show the goods had been returned but she gave me a merchant reciept.so obviously she had just made a mistake.so my point is if you are disabled in any way and bonmarche make a mistake you have to go and rectify there mistake.ive bought a lot from bonmarche but I will certainly not be buying anything else in case they make more mistakes that i have to rectify myself disabled or not I have put in a complaint but up till now ive heard nothing.ive still not been able to go down to the store and ive not had my refund.i will give an update if and when I get this resolved update.after a week of chasing bonmarche customer services also the store involved and making me very ill with the inconvenience and stress of all this i had to ask my daughter if she could take me down to sort this out it was very distressing for me to make the effort to sort the mistakes out that bonmarche had made.when I spoke to the store assistant they said was it just the money that I had paid for the 2 pairs of jeans.i said no because I had been double charged she then said she knew I had been overcharged because when she cashed up on the Saturday she realised the sums didn't add up.then she said I had to go down because I had to sign for the refund but then said that I didn't have to sign for it because it had been done the week before.so anyway yes I got my money back after doing all the chasing.then after all the stress I was put through It came about that I didn't have to go down.all I can say is I will never shop with this company again.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Angela,
Thank you for taking the time to share your experience. We are very sorry to hear about the issues you encountered with your order, return, and refund, and we understand how upsetting and frustrating this situation must have been.
We sincerely apologise that you initially received the wrong colour jeans and that an error appears to have occurred when your return was processed in store. We appreciate how concerning it must have been to discover that an additional charge had been taken from your account rather than a refund being issued.
We are particularly sorry to hear about the difficulties you faced when seeking assistance, especially after explaining your mobility and sight impairments. We understand that travelling back to the store may not be straightforward, and we regret that you felt unsupported when trying to resolve the issue.
This is not the level of service we aim to provide, and we apologise that your complaint has not yet been resolved to your satisfaction. Your feedback regarding both the handling of the store transaction and the support you received from our Customer Services team is deeply concerning and will be shared with the relevant teams for review.
If you have not yet received a response to your complaint, please get in touch with our Customer Services team again, quoting any reference numbers you have been provided, so that we can investigate the matter further and work towards a resolution.
We sincerely apologise for the inconvenience and distress caused and thank you for bringing this matter to our attention.
Kind regards,
The Bonmarché Team
BEWARE
BEWARE
I am very disappointed with bon marche. I have always loved the store. But I have been told by my local blackwood bon marche store that I cannot return items bought online to store unless I have a "clear pay wallet". Although when I looked into it further with clear pay it says that I do not need a clear pay wallet to return items to store. And Tbh I don't even know what this wallet is.
I spoke to bon marche Customer services who were very helpful at first and said a " clear pay wallet" is not needed and blackwood Bonmarche store can just refund the items directly back onto my card. But the store is being very difficult for some reason and are not allowing this to happen. I have spent LOTS of money in Bonmarche over the last 6 to 12 months and feel that they are being very difficult and deliberately awkward for some reason. I have bought some lovely clothes online from bon marche and have really enjoyed wearing them. But I cannot keep items that are much too large for me or are very uncomfortable/ poor material or don't fit properly. There is nowhere that says the items purchased need to go back onto a " digital wallet".
Even clear pay say that the retailer can just refund the purchase back onto a credit/ debit card you've paid with as long as the customer continues to pay for the purchases on clearpay.( Which of course I would have no issue with at all!!)
I do have all proof of purchase,the credit card details and card I paid with,the items are packed ready to return to store and I have the returns slip. But I am scared to return the items as they keep asking for a "clear pay wallet"
which I do not have. And are very unhelpful.
I will now ( probably) have to return items by post because the store is being very difficult.
They grudgingly returned previous items bought online through clear pay but they said they would not do it again.
I was made to feel a nuisance tbh.
If the items would have fitted me/ were suitable I would have kept them all tbh rather than go through the humiliation of returning them to store.
I cannot help that Bonmarche sizing is out. I even bought a size 16 swimsuit(I'm usually a size 12/14) and that won't even go up over my legs!!! Please be careful if ordering via clear pay as the store can make things very difficult for customers.
I only used clearpay as that way I can pay for items over a longer period of time and also return any unwanted/ unwearable items to the bon marche store rather than incurring the cost of returning by post!! These rules should be made much more clear.
As I know you cannot RTN items bought via klarna or PayPal to store I'm unsure why this is though?
But it does not say anything about clear pay or having to rtn items using a clear pay wallet!! I will also be speaking to trading standards via this matter to get further clarity.
As it seems strange to me that the rules are so strict at bon marche. And are not clear cut. ImbNot a very happy customer tbh.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Maria,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the frustration this situation has caused.
We understand your concerns regarding the return of items purchased using Clearpay and appreciate how confusing and upsetting it must have been to receive differing information about the returns process. We also understand why this has left you feeling disappointed, particularly as a valued customer who has shopped with us regularly.
We are sorry to hear that you felt the support provided in store did not meet your expectations and that the process left you feeling uncomfortable when attempting to return items that were unsuitable. Returning products should be a straightforward experience, and we regret that this was not the case on this occasion.
We appreciate your positive comments about our Customer Services team and are pleased they were able to provide assistance. However, we recognise that conflicting information between different channels can be frustrating and can lead to uncertainty for our customers.
Your feedback regarding the clarity of our returns process, sizing concerns, and your experience in store has been noted and will be shared with the relevant teams for review. Customer feedback is invaluable in helping us identify areas where we can improve both our communication and service.
If this matter remains unresolved, please get in touch with our Customer Services team with your order details so that we can investigate further and provide any additional support available.
We apologise for the inconvenience caused and thank you for bringing your concerns to our attention.
Kind regards,
The Bonmarché Team
Brandon
Brandon was efficient in helping me return one of my items. I am pleased with this service and the we. chat has made things so much easier!
27 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Samantha,
Thank you for taking the time to leave us a review.
We're delighted to hear that Brandon was able to assist you efficiently with your return and make the process quick and straightforward. It's great to know that our Web Chat service made things easier for you and provided the support you needed.
We will be sure to pass your kind comments on to Brandon, as positive feedback like yours is always appreciated by our Customer Services team.
Thank you for choosing Bonmarché, and we look forward to assisting you again in the future.
Kind regards,
The Bonmarché Team
Failed deliver and lack of customer care
Express delivery failed (they know they are having issues with this, but still offering the service), won't refund the delivery fee until the parcel is received, won't cancel the now useless order (it will arrive too late) despite not being dispatched. Now being ignored on chat, despite being polite at all times. Terrible customer service
26 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Nicki,
Thank you for taking the time to leave a review. We are very sorry to hear about your experience and understand your frustration.
We appreciate how disappointing it must have been to pay for Express Delivery and then find that your order had not arrived within the expected timeframe, particularly when the items were no longer needed by the time delivery was due. We also understand your concerns regarding being unable to cancel the order and the uncertainty surrounding the refund of the delivery charge.
We are sorry to hear that you felt unsupported when contacting us and that your chat experience did not meet the standards you expected. This is certainly not the level of service we aim to provide, and we apologise for the inconvenience and disappointment caused.
We would like the opportunity to look into this matter further. Please get in touch with our Customer Services team with your order details so that we can review the status of your order and assist with any outstanding concerns.
Thank you for bringing this matter to our attention.
Kind regards,
The Bonmarché Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.