Do not order an e-gift voucher from this store. Was meant to be a gift for an elderly relative. Ordered over a week ago and despite numerous emails and chats, it has still not been delivered electron... Toon meer
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Lees wat reviewers zeggen
I had a delivery and refund issue. Evri lost my parcel and said they would contact Bon Marche but clearly hadn't. I used the Chat facility on Bon Marche today and chatted to someone called Zahra. They... Toon meer
Since the local store closed I rarely shop in Bonmarche however I recently saw an advert for a jacket and ordered a few items. Pros: Good quality for price point. The star of the show was the pac... Toon meer
Bedrijf heeft geantwoord
Normally I love the clothes from here but over the years they have really changed and most of it bobbles after a few washes. However the main reason I only gave 3 stars is that I returned a couple of... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Bonmarché sells fashionable womenswear for real women in sizes 10-28. Shop online or via one of our 260+ stores nationwide.
Contactgegevens
Jubilee Way, WF4 4SJ, Wakefield, Verenigd Koninkrijk
- 0330 026 2728
- shop@bonmarche.co.uk
- www.bonmarche.co.uk
2,9
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New customer used online service will never use again. Uselss amd pointless customer service.
As a new customer I will not be using this company again. A pair of trousers developed a hole after only the second time of washing them at the recommended temperature.
I rang customer service amd told me I would have to return them at a cost to me and then wait weeks for ' testing ' Any other company would have been satisfied with a photograph of the product. As a disabled person I really struggle to send items back so this is far more effort for me to do currently and its likely I won't bother leaving me with a product not fit for purpose and also out of pocket.
The other option was to take them back to a shop the nearest to me is 8 miles away in a car then add on fuel and parking it might as well be in timbuktu.
There is no manager to discuss issue with or email to complain to and any higher management uncontactable. left with an item of clothing i am unable to wear and absolutely furious.
The trousers were extremely thin so I'm not surprised they have started to degrade so quickly. I wish I had just bought from Asia George now.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Lee,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and disappointed to learn that your first purchase with us has left you feeling this way.
We understand your frustration regarding the issue with the trousers and appreciate your concerns about the returns and quality assessment process. We also recognise the additional difficulties this presents given your disability and understand why you were hoping for a simpler resolution.
We are sorry that the options available to you felt inconvenient and that you were left feeling unsupported when trying to raise your concerns. We appreciate that travelling to a store or arranging a return can be challenging, and we regret that this has caused further frustration.
Bonmarché takes product quality seriously, and in some circumstances returned items may need to be inspected before a final decision can be made. However, we understand your disappointment with the process and apologise that it did not meet your expectations.
We would welcome the opportunity to review your concerns further. Please get in touch with our Customer Services team with your order details, and we will ensure your feedback is reviewed by the appropriate team.
We sincerely apologise for the disappointment and inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
The Bonmarché Team
Contacted customer service via chat to check status…
Contacted customer service via chat to find out status of order. Person not able to tell me when goods arrive but Sakia told me have 28 days to collect and to return so was useful information. Polite and friendly.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to leave us a review.
We're pleased to hear that Sakia was able to provide useful information regarding your order and collection times, and that you found her to be polite and friendly throughout your chat.
While we're sorry we were unable to provide a more specific delivery timeframe on this occasion, we're delighted that Sakia was able to assist with your query and offer reassurance regarding the collection and returns process.
We will be sure to pass your kind feedback on to Sakia, as positive recognition from our customers is always appreciated.
Thank you for choosing Bonmarché, and we hope you enjoy your order when it arrives.
Kind regards,
The Bonmarché Team
Terrible website
Terrible website, it won't let you unsubscribe from receiving emails. I don't even buy from this company yet I'm getting engulfed with emails from them.
My advice is to stay well clear!!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Chris,
Thank you for taking the time to share your feedback. We are sorry to hear that you have experienced difficulties managing your email preferences.
We understand how frustrating it can be to receive marketing emails that you no longer wish to receive, particularly if you have encountered problems when attempting to unsubscribe.
This is not the experience we want anyone to have, whether they are a customer or simply subscribed to receive our communications. We would like the opportunity to investigate this further and ensure your preferences are updated correctly.
Please get in touch with our Customer Services team with the email address receiving these communications, and we will be happy to look into this for you.
We apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
The Bonmarché Team
I returned 3 items but was refunded for…
I returned 3 items but was refunded for 1. I went on webchat with Sakia and she quickly sorted my issue, issuing the 2 missing refunds.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear that Sakia was able to assist you quickly and resolve the issue with your missing refunds. We understand how concerning it can be when a refund appears to be incomplete, so we're pleased that the matter was identified and corrected promptly.
We'll be sure to pass your kind comments on to Sakia, as our Customer Services team always appreciates receiving positive feedback for their hard work and dedication.
Thank you for choosing Bonmarché, and we hope to provide you with the same great service again in the future.
Kind regards,
The Bonmarché Team
Sarah size 14 31 inch blue jeans.
I have always bought my blue jeans from Bonmarche (Sarah size 14 31inch leg) and they have fitted perfectly.so when I saw you had stone colour in them I decided to try them on to find out they were tight on me.So I tried the blue ones on to find out they were also tight.so when I got home I tried a brand new pair (still with the tags on them)what I already had and they fitted perfectly. So my question to you is have you changed your sizes or started to skimp on material?
8 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Linda,
Thank you for taking the time to share your feedback and for your continued loyalty to Bonmarché.
We are sorry to hear that the Sarah jeans you recently tried did not fit as expected, particularly as this style has previously been a reliable fit for you. We completely understand how frustrating it can be when a favourite product appears to fit differently from previous purchases.
While our sizing specifications are reviewed and monitored, there can sometimes be slight variations between production batches, fabric compositions, and colours which may affect the fit and feel of a garment. We appreciate your observation that both the stone and blue pairs felt tighter than your existing jeans.
Your comments regarding the fit will be shared with our Buying and Quality teams, as customer feedback is invaluable in helping us maintain consistency across our ranges.
If you would like to discuss this further, please get in touch with our Customer Services team, who will be happy to assist.
Thank you again for bringing this to our attention.
Kind regards,
The Bonmarché Team
I had the occasion to visit Bon Marche…
I had the occasion to visit Bon Marche branch in Ballymena. I was possibly the second customer requesting a refund.
The staff member (Linda) was lacking in customer care. She was positively rude to the lady in front of me in the queue. I was happy to see another member of staff appearing to deal with me. HR need to sort this rude lady out or your Ballymena Branch will be losing customers.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Anne,
Thank you for taking the time to share your feedback.
We are sorry to hear that your recent experience in our Ballymena store did not meet your expectations. Providing friendly, courteous and helpful service to every customer is extremely important to us, so we are disappointed to learn that you felt a member of our team was lacking in customer care.
We are particularly concerned to hear your comments regarding the interaction you witnessed and your own experience while visiting the store. This is certainly not the standard of service we strive to deliver.
Please be assured that your feedback will be shared with the relevant management team for review, as we take all customer comments seriously and use them to help improve the service we provide.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a more positive experience in the future.
Kind regards,
The Bonmarché Team
Be very careful when ordering online…
Be very careful when ordering online from Bonmarche.
I placed an order for 4 items but unfortunately one of them had to be returned. This item unlike the other 3 items came separately and on the returns slip it advised that it could not be returned to the shop as usual but I had to pay for the return. On speaking to customer service they confirmed that this was the case and I had no alternative but to pay the postage.
I am not sure that I will be ordering anything else online with Bonmarche as I have lost complete confidence in them.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Christine,
Thank you for taking the time to share your feedback.
We are sorry to hear that your online shopping experience has left you feeling disappointed. We understand your frustration at having to pay for the return of an item that could not be returned to one of our stores, particularly when the rest of your order was fulfilled through our standard Bonmarché process.
Some items available on our website are supplied and fulfilled by selected brand partners and, as a result, may have different delivery and returns arrangements. We appreciate that this may not always be obvious and can come as an unwelcome surprise when a return is required.
We are sorry that this has affected your confidence in shopping with us online. Your feedback regarding the clarity of the returns process has been noted and will be shared with the relevant teams, as we are always looking at ways to improve the information provided to our customers.
Thank you for bringing your concerns to our attention, and we hope we have the opportunity to restore your confidence in Bonmarché in the future.
Kind regards,
The Bonmarché Team
I ordered evouchers on the 12/08/26 to…
I ordered e-vouchers on 12/08/26 for delivery the following day. Instead of receiving my vouchers, all I received was a blank email. I immediately contacted their Live Chat team, who informed me that the issue would be escalated to the gift card department. However, when I asked to speak directly with that department, I was told this was not possible.
I then requested to escalate my complaint to a manager, only to be informed that managers do not speak to customers over the phone. Every time I have contacted the company, whether by phone or Live Chat, I have received the same generic response that my complaint has been updated, but no one has actually contacted me or taken any meaningful action.
It is now completely unacceptable that £80 has been taken from my account and I have received absolutely nothing in return. I have since requested a refund, yet again I have received no response and no resolution.
The customer service has been completely useless, with no accountability, no communication, and no urgency shown in resolving an issue entirely of their making. I have spent considerable time following up on updates, but I've repeatedly received empty promises and no results.
I would strongly advise others not to use this company. My experience has been extremely frustrating, and the lack of support has been shocking. They took my money but did not provide the product I purchased or an acceptable level of customer service.
I received an email today (21/08) to inform Email that the team had sent my voucher again, which of course I've not received. They mentioned the voucher is a non-refundable at this point? I gain expressed that I'm very unhappy. I'm out of pocket as had to buy alternative present for my mother on her birthday which was the 16th of August. Why should I be out of pocket of £80 when it's not my issue have received another email back that The this has been escalated to request a refund which in reality I should be entitled to as I have not received any voucher when it should've been delivered. Definitely a problem with their system that end because how strange is it that I'm receiving emails from them for marketing and also other responses but no voucher which I no longer want as a very disgruntled customer.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Karen,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the difficulties you have encountered with your e-voucher order.
We completely understand your frustration. Having paid £80 for e-vouchers that were due to be delivered the following day, only to receive a blank email and then spend weeks chasing updates without a resolution, is not the level of service we aim to provide. We also appreciate the disappointment this caused when the vouchers were intended as a birthday gift for your mother and alternative arrangements had to be made at additional expense.
We are particularly sorry to hear about the lack of communication and the repeated need to contact us for updates. We understand how frustrating it must have been to be told that the matter had been escalated while receiving little reassurance or progress towards a resolution.
We sincerely apologise for the inconvenience, disappointment and concern caused by this issue. Your comments regarding the handling of your case, the communication you received and the delays in resolving the matter will be shared with the relevant teams for review.
If this matter remains unresolved, please continue to work with our Customer Services team so that they can review the latest status of your refund request and provide any further updates available.
Once again, we apologise for your experience and thank you for bringing these concerns to our attention.
Kind regards,
The Bonmarché Team
Returns policy
Ordered 3 items online but wanted to return an item as 1 was too big. Called at my local store with the item, with tags still on & the completed return slip, together with my order confirmation email. The assistant wouldn't process it until I provided the full delivery note (upper part). Your returns policy does not state that I have to provide both this AND the email confirmation - it states "OR". I therefore had a wasted trip and will have to return again another day. Perhaps you should reword your your policy?
20 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Sue,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience when attempting to return your item in store. We understand how frustrating it must have been to make a journey to your local store with the item, return slip and order confirmation, only to be unable to complete the return as expected.
We appreciate your comments regarding our returns policy and the wording used around the documentation required to process a return. We recognise that if the information provided is unclear or open to interpretation, it can lead to confusion and inconvenience for our customers.
Your feedback has been noted and will be shared with the relevant teams for review, as we are always looking for ways to improve both our processes and the information we provide.
We sincerely apologise for the inconvenience of your wasted trip and thank you for bringing this matter to our attention.
Kind regards,
The Bonmarché Team
Excellent choice of fashion wear
I had a very good experience in the store in Selby today. Got some great bargains, and new season stock. I find the quality and fashion wise up to date.i must add, Caroline and Janice were excellent in helping with finding garment sizing and very pleasant. 5 star service .
20 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Susan,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you had a great experience in our Selby store and were able to find both some fantastic bargains and items from our new season collection. It's especially pleasing to know that you continue to find our clothing both fashionable and of good quality.
We are also thrilled to hear your kind comments about Caroline and Janice. Providing friendly, helpful service is something we pride ourselves on, and we're pleased they were able to assist you with sizing and make your shopping experience such an enjoyable one. We will be sure to pass your compliments on to them and the wider store team.
Thank you for choosing Bonmarché, and we look forward to welcoming you back to our Selby store again soon.
Kind regards,
The Bonmarché Team
The member of staff I spoke to was…
The member of staff I spoke to was really friendly and help me with what i needed help on didn't question me on things that didn't relate to the item. Quick response and fast sorting out the issue I had.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Claire,
Thank you for taking the time to leave us a review.
We're delighted to hear that the member of our Customer Services team was able to assist you quickly and efficiently. Providing friendly, helpful service and resolving queries as smoothly as possible is exactly the experience we aim to deliver.
It's great to know that your issue was sorted promptly and that you felt supported throughout the interaction.
Thank you for choosing Bonmarché, and we appreciate your kind feedback.
Kind regards,
The Bonmarché Team
There was an error with my order
There was an error with my order, I got no response from two emails I sent, I spoke to customer service who couldn’t help either so I tried live chat….. I spoke with a guy…. Brandon who was amazing & rectified my issue in seconds! Thank you Brandon, keep up the excellent work you are a credit to Bon Marche
19 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to leave us a review.
We are sorry to hear that you initially experienced difficulties receiving a response to your emails and that your issue was not resolved through your earlier contacts with us.
However, we're delighted to hear that Brandon was able to assist you via our Live Chat service and resolve your issue so quickly. Providing prompt, effective, and friendly support is exactly the level of service we aim to deliver, and it's wonderful to know that Brandon made such a positive impression.
We will be sure to pass your kind comments on to Brandon, as recognition like this is greatly appreciated. Thank you for highlighting his excellent service and for taking the time to share your experience.
Kind regards,
The Bonmarché Team
New customer and disappointed
I’m very disappointed, new customer and never ordered from bonmarche before. I ordered some jewellery and paid for expresss delivery, this was on a Friday morning. I kept checking the tracking and it got to Tuesday and it hadn’t even reached the courier. I emailed Bonmarché, although they were prompt in replying to me, I was just offered a refund or replacement, no explanation of why this was delayed and didn’t offer to look into it, they just asked if I wanted a refund or reorder.. I opted for refund as I wanted this before the weekend. I was refunded the next day. It would have been helpful to have been advised if there was a delay or when the items were expected to be delivered.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Lindsey,
Thank you for taking the time to share your feedback.
We are sorry to hear that your first experience of shopping with Bonmarché did not meet your expectations. We understand how disappointing it must have been to pay for Express Delivery and then find that your order had not progressed to the courier within the expected timeframe.
We appreciate your comments regarding the communication you received. While we're pleased that our team responded promptly and was able to arrange a refund quickly, we understand your frustration at not receiving a clearer explanation for the delay or more proactive updates regarding the status of your order.
Keeping our customers informed is important to us, particularly when delays occur, and we recognise that better communication would have improved your experience on this occasion.
We sincerely apologise for the disappointment caused and thank you for bringing your concerns to our attention. Your feedback will be shared with the relevant teams as we continue to improve our service.
Kind regards,
The Bonmarché Team
I needed to return a very light weight…
I needed to return a very light weight bikini using bonmarche label and the postage second class was £4.25 absolutely ridiculous price I won't be ordering anything else.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Lynn,
Thank you for taking the time to share your feedback.
We are sorry to hear of your disappointment with the cost of returning your item. We understand that £4.25 can seem expensive, particularly for a lightweight item such as a bikini.
We appreciate that return costs are an important consideration when shopping online, and we're sorry that this has negatively impacted your experience with us. Your comments regarding postage charges will be shared with the relevant teams, as customer feedback helps us review and improve our services.
Thank you for bringing your concerns to our attention.
Kind regards,
The Bonmarché Team
Brandon was very helpful and assisted…
Brandon was very helpful and assisted with my query in a professional manner
19 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Dawn,
Thank you for taking the time to leave us a review.
We're delighted to hear that Brandon was able to assist with your query and provide professional and helpful service. Delivering excellent customer care is something we strive for, so it's wonderful to know that your experience reflected this.
We will be sure to pass your kind feedback on to Brandon, who will be pleased to hear that his assistance was appreciated.
Thank you for choosing Bonmarché, and we hope to assist you again in the future.
Kind regards,
The Bonmarché Team
Order didn’t arrive in store within the…
Order didn’t arrive in store within the 3-5 days quoted. Contacted customer service and Brandon was extremely helpful. Arranging a refund for my order but disappointed that it didn’t arrive in the first place. Thank you Brandon.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Pat,
Thank you for taking the time to leave us a review.
We're sorry to hear that your order did not arrive in store within the expected 3 to 5 day timeframe and understand your disappointment.
However, we're delighted to hear that Brandon was able to assist you and arrange a refund for your order. Providing helpful and professional customer service is something we strive for, and we will be sure to pass your kind comments on to Brandon.
We apologise for the inconvenience caused by the delay and appreciate your patience while the matter was being resolved.
Kind regards,
The Bonmarché Team
Ordered some summer clothes on 12/8
Ordered some summer clothes on 12/8. Still waiting for them to be delivered to the store. Ridiculously slow delivery
12 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the delay with your order and understand your frustration, particularly as your items were ordered on 12th August and have still not arrived in store.
We appreciate that waiting significantly longer than expected is disappointing, especially when the original delivery timeframe has not been met. We recognise the importance of keeping customers informed when delays occur and apologise for the inconvenience this has caused.
This is not the standard of service we aim to provide, and your comments regarding the length of time taken for your order to arrive will be shared with the relevant teams for review.
If you have not yet received your order, please get in touch with our Customer Services team with your order details so that we can investigate the status of your parcel and assist further.
We sincerely apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
The Bonmarché Team
My favourite shop ever, Bonmarche Eastleigh
Shopping in Bonmarche Eastleigh has been a great experience, every single time. Good quality clothes, great sales, but most of all, the ladies working there, are really nice. I would like to mention Agata. She is so very nice. Just the right amount of kindness and professionalism. Thank you all.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Teodozia,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that shopping at our Eastleigh store is consistently a great experience for you. It's fantastic to know that you enjoy our clothing ranges, quality, and sales, but especially that our store team continues to make such a positive impression.
We are particularly pleased to hear your kind comments about Agata. Providing the perfect balance of professionalism, friendliness, and excellent customer service is exactly what we strive for, and we're thrilled that Agata has been able to do this for you. We will be sure to pass your lovely feedback on to her and the wider Eastleigh team.
Thank you for your continued support and for choosing Bonmarché. We look forward to welcoming you back to the store again soon.
Kind regards,
The Bonmarché Team
Had a question regarding an order
Had a question regarding an order. Spoke to Sakia - answered my question in a timely manner. No problems
15 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Susan,
Thank you for taking the time to leave us a review.
We're pleased to hear that Sakia was able to answer your question and provide the information you needed in a timely and efficient manner.
Delivering friendly and straightforward customer service is something we strive for, so it's great to know that your experience was a positive one.
Thank you for choosing Bonmarché, and we appreciate your feedback.
Kind regards,
The Bonmarché Team
Sorted and very polite and helpful
Sorted and very polite and helpful
15 augustus 2026
Review zonder uitnodiging
Antwoord van Bonmarché
Hi Jacqueline,
Thank you for taking the time to leave us a review.
We're delighted to hear that your issue was sorted quickly and that you found the service polite and helpful. Providing friendly and efficient support is something we strive for, so it's wonderful to know that you had a positive experience.
Thank you for your kind feedback and for choosing Bonmarché.
Kind regards,
The Bonmarché Team
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