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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Can’t speak highly enough of this insurer, I’ve already made some claims for minor things like grass allergy treatment and a UTI and they’ve been so helpful and really pleasant to deal with both over... Toon meer

Beoordeeld met 5 van de 5 sterren

A huge thankyou Bow Wow Meow.. we have a beautiful puppy Tobias, sadly at 5 months of age he needed a urgent operation as he gave himself a Tibial crest fracture jumping around in our backyard. We wer... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Very simple process, emergency Vet hospital submitted claim on our behalf & money was in my bank account within 48 hours. Only reason we couldn’t use gap only was because it was on a weekend. That wou... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Being a cavoodle, Hank gets into everything!! He’s eaten chocolate, had major diarrhoea for a week straight, had swollen saliva glands, been bitten by a redback spider, etc. Bow Wow Meow has been amaz... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Huisdierverzekeringsmaatschappij

Geschreven door het bedrijf

Bow Wow Meow are more than pet insurance providers, we are pet people too. We've been helping Aussie pet parents for since 2008, and have insured over 190,000 Aussie pets since then. Our new Nose-to-Tail Cover has been developed to offer a more flexible solution that allows pet owners to choose different coverage options depending on what is important to them, while giving them more control over their premiums. Key features include zero sub-limits, up to $30k annual benefit limit and up to 90% back on your eligible vet bills. Customers can choose to add on an annual excess of $250 or $500, which is only paid once per policy period. We also offer optional Booster Care benefit of up to $2k per year for dental, physio & behavioural conditions and optional Routine Care (non-insurance benefit)*. Nose-To-Tail Cover is GapOnly® ready, so eligible claims can be paid on the spot and you pay only the gap. Bow Wow Meow customers also have access to myPetPass®, which provides extra pet perks including Live Vet, complimentary 24/7 online vet care, discounted pet prescription meds and more. *Policy T&Cs, limits, exclusions and waiting periods apply. Annual excess may apply. Policies are issued by PetSure (Australia) Pty Ltd. except for those entered into before 14 June 2023 & subsequent renewals, which are issued by the Hollard Insurance Company Pty Ltd. Consider the PDS & TMD before purchasing: bowwowinsurance.com.au


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

558 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(558)

8 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

We have been with bow wow meow for 6 years…

We have been with bow wow meow for about 6 years for both our dogs, during this time both dogs have had a couple of bad runs with their health but we have been very happy with the service and the speed that the claim went through.

8 maart 2022
Review zonder uitnodiging
Logo Bow Wow Meow Pet Insurance

Antwoord van Bow Wow Meow Pet Insurance

Hi Diana, thank you for your ongoing loyalty. Glad we have been able to be there for you and your fur babies when you've needed us, and that you have been happy with our service. All the best from the Bow Wow team. :)

Beoordeeld met 3 van de 5 sterren

Disappointed entire claim was denied

I was disappointed that the claim was broken down into parts as it was to do with the one injury to her eye. The documentation from the vet stated that she needed the condition to be followed up and I had to return to the vet until they diagnosed that they would have to do surgery to remove the ulcer to her eye.

8 maart 2022
Review zonder uitnodiging
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Antwoord van Bow Wow Meow Pet Insurance

Hi Corrine, we are sorry to hear that you were disappointed with the settlement of your claim. We would like to investigate this for you. Please can you send an email to help@bowwow.com.au, including this review and your policy number, so we can look into it further. Thanks so much, Lindsey.

Beoordeeld met 4 van de 5 sterren

Quick

Quick. Efficient and overall satisfied. Got a bit of a shock when I was first sent not claimable but I guess that was a mistake as the bill was sent again with much paid. Thanks

8 maart 2022
Review zonder uitnodiging
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Antwoord van Bow Wow Meow Pet Insurance

Thanks so much for sharing your feedback. We are glad the mistake was sorted out and you have been happy with our subsequent service DRH.

Beoordeeld met 5 van de 5 sterren

Very quick payments for claims

I have been with Bow Wow Meow since my 5yo dog was a pup. It is unfortunate for our loyal companion that she has had several health concerns. Each time we have made a claim Bow Wow Meow have paid our claim very quickly and this is very appreciated.

8 maart 2022
Review zonder uitnodiging
Logo Bow Wow Meow Pet Insurance

Antwoord van Bow Wow Meow Pet Insurance

Thanks so much for sharing your feedback Terroni. We are sorry to hear that your fur baby has had health issues, but glad we have been able to help and that you have been happy with our service. All the best from the Bow Wow team.

Beoordeeld met 5 van de 5 sterren

Our claims are always paid promptly

Our claims are always paid promptly, which is so good as we have a very sick dog

8 maart 2022
Review zonder uitnodiging
Logo Bow Wow Meow Pet Insurance

Antwoord van Bow Wow Meow Pet Insurance

Hi MH, thanks for taking the time to share your feedback and we are glad to hear that you are happy with our claims payments and service. We hope your fur baby gets better soon. All the best from the Bow Wow team.

Beoordeeld met 5 van de 5 sterren

Easy to lodge and fast response and…

Easy to lodge and fast response and payment

23 februari 2022
Review zonder uitnodiging
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Antwoord van Bow Wow Meow Pet Insurance

Hi Jillian, thanks for sharing your feedback. It's great to hear that you are happy with our service. All the best from the Bow Wow team :)

Beoordeeld met 5 van de 5 sterren

Fantastic support

We learned the hard way why pet insurance is so very important and have been with Bow Wow Meow now for many years. When a major and unexpected illness or accident happens to your pet, the last thing you need to worry about is a difficult insurer and paperwork. Bow Wow Meow has been responsive and very easy to deal with when our cherished Vizsla was diagnosed with a tumor in his heart. We wouldn’t trust anyone else.

19 februari 2022
Review zonder uitnodiging
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Antwoord van Bow Wow Meow Pet Insurance

Thank you so much for taking the time to share your experience and perspective on pet insurance. It is always hard to know what is around the corner and we are very sorry to hear about your beautiful fur baby's heart tumor. We hope that he is getting the treatment he needs now to get back to full health. All the best from the Bow Wow team. :)

Beoordeeld met 5 van de 5 sterren

Excellent customer service

We recently made a claim for our Chihuahua who was very unwell and needed multiple hospital admissions. Bow Wow Meow was excellent and approved our claim quickly and with little fuss. They have most certainly provided great peace of mind for us and our fur baby!

16 februari 2022
Review zonder uitnodiging
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Antwoord van Bow Wow Meow Pet Insurance

Hi Shane, we are very glad to hear that your claim went so smoothly and that we could help give you peace of mind. We hope that your little fur baby is feeling better now! All the best from the Bow Wow team. :)

Beoordeeld met 5 van de 5 sterren

A very quick and efficient claims…

A very quick and efficient claims process.

16 februari 2022
Review zonder uitnodiging
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Antwoord van Bow Wow Meow Pet Insurance

Hi Colin, thanks for your review. We are glad that you are happy with our claims process. All the best from the Bow Wow team :)

Beoordeeld met 5 van de 5 sterren

The claiming process was easy!

The claiming process was easy and problem-free. My vet was able to lodge the claim on my behalf so I didn't have to fill out any paperwork. Bow Wow then paid my claim to my bank account within a few days. Great experience!

16 februari 2022
Review zonder uitnodiging
Logo Bow Wow Meow Pet Insurance

Antwoord van Bow Wow Meow Pet Insurance

Hi Tabatha, thanks for taking the time to share your feedback, and we are very happy to hear that you are so satisfied with our claims process. That is exactly what we aim for! All the best from the Bow Wow team. :)

Beoordeeld met 5 van de 5 sterren

Expensive dental treatment for dog

My dog needed expensive dental treatment but Bow Wow Meow Pet insurance paid the required about of rebate quickly and professionally. They are always open, transparent and reliable. Glad I have my two dogs insured with this company.

15 februari 2022
Review zonder uitnodiging
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Antwoord van Bow Wow Meow Pet Insurance

Glad to see your rebate was processed quickly and professionally. Thanks for the lovely review Carole.

Beoordeeld met 5 van de 5 sterren

Highly recommend this company

I have been more than happy with the insurance for my 2 dogs. Claiming has had no difficulties. The online process is clear and once lodged I am amazed at the speed of the payment. I highly recommend if considering pet insurance.

15 februari 2022
Review zonder uitnodiging
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Antwoord van Bow Wow Meow Pet Insurance

Thanks so much for the recommendation and the review Debbie. It is lovely to hear that we exceeded expectations.

Beoordeeld met 5 van de 5 sterren

So easy to claim online

So easy to claim online - and payments made very quick, has usually taken maximum 2 days if they’re not needing to get extra info from our vet. Highly recommend as pet insurance option if you’re looking.

15 februari 2022
Review zonder uitnodiging
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Antwoord van Bow Wow Meow Pet Insurance

Hi Michelle, thank you so much for sharing your experience with us. Glad it was so easy to claim and quick to receive your benefit payment.

Beoordeeld met 2 van de 5 sterren

Antiquated cheque payment method

The process of the claim was simple enough but to receive a cheque for the payment in 2021 is pretty out of date.
Why is this not automatically credited to a nominated account?

15 februari 2022
Review zonder uitnodiging
Logo Bow Wow Meow Pet Insurance

Antwoord van Bow Wow Meow Pet Insurance

Hi Bruce, when you sign up you can elect as to how you would like to be rebated. We agree that cheques are outdated and the vast majority of our customers choose to have their claims paid directly into their bank accounts. If you would like to change to having your claims paid by bank deposit, please login to the Pet Portal and you can update your preferences on this page:
https://petportal.bowwowinsurance.com.au/my-profile/bank-details

Kind regards, Lindsey

Beoordeeld met 5 van de 5 sterren

Fast, easy claiming and benefit

We have been unfortunate that we have had to make several claims in the past year, however the experience has been made much easier and faster turn around. Both for claims made via vet and claims that we have had to make online.

15 februari 2022
Review zonder uitnodiging
Logo Bow Wow Meow Pet Insurance

Antwoord van Bow Wow Meow Pet Insurance

Nice to see it has been a fast and easy claim process for you Jesstrav. Thanks so much for your review.

Beoordeeld met 5 van de 5 sterren

Our Maremma and his cruciate ligament

Our Maremma just did his *second* cruciate ligament which required some very expensive surgery.

Bow wow were excellent, once more, and paid up for everything that was covered!

From the initial submission to payment couldn't have taken more than a week, maybe less. They have never let us down so far and we have had some terrible luck with our pets (Snake bite and completely unexpected cruciate ligament issues)

15 februari 2022
Review zonder uitnodiging
Logo Bow Wow Meow Pet Insurance

Antwoord van Bow Wow Meow Pet Insurance

Hi Fashtas, thank you for the lovely review! We are glad you have always had a positive experience.

Beoordeeld met 5 van de 5 sterren

Can’t recommend highly enough.

The claim process is super straight forward with Bow Wow. I’ve heard some pretty horrendous stories about pet insurance companies. After doing some research I went with Bow Wow due to a ton of positives reviews. I’m glad I did, my Bulldog girl has had a couple of issues and Bow Wow made the claim process really easy and they reimbursed me within a few days of claiming.

9 februari 2022
Review zonder uitnodiging
Logo Bow Wow Meow Pet Insurance

Antwoord van Bow Wow Meow Pet Insurance

Thanks for sharing your experience. We are glad the claim process went so well.

Beoordeeld met 5 van de 5 sterren

Claim process is very user friendly and…

Claim process is very user friendly and was processed extremely quickly. Detailed statement was sent outlining all expenses and payments made.

18 januari 2022
Review zonder uitnodiging
Logo Bow Wow Meow Pet Insurance

Antwoord van Bow Wow Meow Pet Insurance

Hi Megan, thanks for taking the time to give your feedback and we are very happy to hear that you were satisfied with our claims process. All the best from the Bow Wow team. :)

Beoordeeld met 5 van de 5 sterren

Always easy to deal with

Always easy to deal with. Have had insurance for 7+ years with multiple claims and no issues. The best in the market

16 januari 2022
Review zonder uitnodiging
Logo Bow Wow Meow Pet Insurance

Antwoord van Bow Wow Meow Pet Insurance

Hi Samuel, thank you for this lovely endorsement and for your ongoing loyalty and support!

Hearing feedback like this from long term policy holders is very gratifying for us and we appreciate you taking the time to do so.

All the best from the Bow Wow team :)

Beoordeeld met 5 van de 5 sterren

Put a claim through for minor surgery…

Put a claim through for minor surgery with our labradoodle. She had her teeth cleaned and a cyst removed. They don’t cover teeth cleaning, however $500 of the $900 bill was covered and paid status away. I only had to submit the receipt! So good

15 januari 2022
Review zonder uitnodiging
Logo Bow Wow Meow Pet Insurance

Antwoord van Bow Wow Meow Pet Insurance

Hi Matthew, thanks for taking the time to share your experience. We are happy to hear that you were impressed with our claims processing and the amount you received back. Hope your gorgeous Labradoodle is doing well! :)

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