Can’t speak highly enough of this insurer, I’ve already made some claims for minor things like grass allergy treatment and a UTI and they’ve been so helpful and really pleasant to deal with both over... Toon meer
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Lees wat reviewers zeggen
A huge thankyou Bow Wow Meow.. we have a beautiful puppy Tobias, sadly at 5 months of age he needed a urgent operation as he gave himself a Tibial crest fracture jumping around in our backyard. We wer... Toon meer
Bedrijf heeft geantwoord
Very simple process, emergency Vet hospital submitted claim on our behalf & money was in my bank account within 48 hours. Only reason we couldn’t use gap only was because it was on a weekend. That wou... Toon meer
Bedrijf heeft geantwoord
Being a cavoodle, Hank gets into everything!! He’s eaten chocolate, had major diarrhoea for a week straight, had swollen saliva glands, been bitten by a redback spider, etc. Bow Wow Meow has been amaz... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bow Wow Meow are more than pet insurance providers, we are pet people too. We've been helping Aussie pet parents for since 2008, and have insured over 190,000 Aussie pets since then. Our new Nose-to-Tail Cover has been developed to offer a more flexible solution that allows pet owners to choose different coverage options depending on what is important to them, while giving them more control over their premiums. Key features include zero sub-limits, up to $30k annual benefit limit and up to 90% back on your eligible vet bills. Customers can choose to add on an annual excess of $250 or $500, which is only paid once per policy period. We also offer optional Booster Care benefit of up to $2k per year for dental, physio & behavioural conditions and optional Routine Care (non-insurance benefit)*. Nose-To-Tail Cover is GapOnly® ready, so eligible claims can be paid on the spot and you pay only the gap. Bow Wow Meow customers also have access to myPetPass®, which provides extra pet perks including Live Vet, complimentary 24/7 online vet care, discounted pet prescription meds and more. *Policy T&Cs, limits, exclusions and waiting periods apply. Annual excess may apply. Policies are issued by PetSure (Australia) Pty Ltd. except for those entered into before 14 June 2023 & subsequent renewals, which are issued by the Hollard Insurance Company Pty Ltd. Consider the PDS & TMD before purchasing: bowwowinsurance.com.au
Contactgegevens
PO Box 1818, 2022, Bondi Junction, Australië
- 02 9369 2666
- help@bowwow.com.au
- www.bowwowinsurance.com.au
4,3
Uitstekend
558 reviews
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Thank you for your service
Thank you for your service. One of the matters took a while to be resolved but very understandable in the current economic climate.
23 juni 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Sarah, thank you for taking the time to share your experience. We hope that all your claims go through smoothly from now on! :)
Happy Dog Owner
Very easy to make a claim and it was a speedy process! Will definitely recommend you to other pet owners.
23 juni 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Thanks so much for sharing your feedback Melinda. We are very happy to hear that you were satisfied with our claims process and service. :)
Simply & Quick
Bow Wow Meow was very easy to deal with, made the whole process as simple as could be with a very quick turnaround.
22 juni 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Thanks for this great feedback Renee. We are so glad to hear you are happy with our service!
Thanks
Thanks. It has been reassuring with Bernie's recent issues that we have had prompt service and adequate cover.
Regards Paul.
22 juni 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Paul, thanks for the great feedback. We hope that Bernie is doing well and on the mend. :)
I cannot rate Bow Wow Meow high enough
I cannot rate Bow Wow Meow high enough; it was stressful enough having my Maltese being in the ICU and going through the whole procedure and for Bow Wow Meow making my claim so easy and smooth, with no questions asked and the claim refund placed in my account in no time at all. Thanks appreciate it.
22 juni 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Brett, it makes us very happy to see reviews like this, thank you so much. We hope that your fur baby is on the mend and will be back to full health soon. All the best from the Bow Wow team.
Making a claim is fast, simple and easy.
Love having all my pets insured with bow wow! Simple and easy when it some time making a claim. Best thing is I don’t need to pay the invoice until I receive the funds which was only too a few days. Also the gap wasn’t much at all. Best service! Thank you 🙏
22 juni 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Ronee, we really appreciate you insuring all your pets with us and sharing this fantastic feedback! So glad you are happy with our plans and service too. All the best to you and your fur family. :)
Healthy pet, Happy owner
I was very happy with my recent transaction with Bow Wow Meow. After a significant surgery, my claim was processed more quickly than I expected and really removed the pressure of the financial burden.
22 juni 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Lyndall, sorry to hear that your poor fur baby had to go through surgery, but we are very happy that we were able to give you the support you needed to get the best treatment. We hope all is going well with the recovery. All the best from the Bow Wow team.
Best pet insurance!!
Hannah was having some gastro issues and I was very worried since she’s just a puppy.
Although the whole thing was very stressful I am so thankful I didn’t have to worry about money nor skip recommended procedures by the vet because of this.
Bow Wow Meow was incredible in answering quickly the questions I had through the phone and it was time to pay, claim was approved in a matter of minutes using Gap Only.
I’m so happy I made the decision of insuring my pup and even more that chose Bow wow meow. I honestly can’t say anything bad about their policy nor their customer service so far.
20 out of 10 ⭐️
22 juni 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Wow Daniela, thank you for this amazing feedback. We are very happy to read it and appreciate you taking the time to share your views. We hope to be able to give you and Hannah many years of great support. :)
Bow Wow Meow make it so easy!
Bow Wow Meow make it so easy!
Mali has bee with them since she was a pup and I have never had any problems in dealing with them over the years... They made it effortless to make claims.
20 juni 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Josh, thank you for the kind review! We are so glad to hear you found our claims process effortless. Your continued loyalty is greatly appreciated. All the best from the Bow Wow team :)
Best Pet Insurance Company
Excellent service, great staff and easy claims process.
20 juni 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Rebecca, thank you for taking the time to leave us a positive review. We are so happy to hear we have provided you with excellent service! All the best from the Bow Wow team :)
Really not worth the cost
Really not worth the cost. Better to put your money in a seperate account and save it for any pet expenses, especially if you have a puppy. They dont pay out 100% of your claim. Correspondence is very lax.
20 juni 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Helen, we are sorry to hear that you were disappointed with the settlement of your claim and level of correspondence you received. We would like to investigate this for you. Please can you send an email to help@bowwow.com.au, including this review and your policy number, so we can look into it further. Kind Regards, Paige
Getting the Bow Wow insurance for my dog is one of the best decision I made.
Getting the Bow Wow insurance for my golden retriever is one of the best decision I made. It’s really worth the money. I was able to claim most of his medical expenses when he started getting sick. It’s very easy to claim it, it’s very user friendly. The customer support is also very friendly.
16 april 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Ziram, thank you for taking the time to leave such a kind review. We are so sorry to hear that your Golden has been sick. I'm glad you found our claims process easy and our customer service team helpful! Wishing your pup a speedy recovery. All the best, the Bow Wow team :)
Highly recommended.
Prompt and supportive service with updates provided on claim progress. Also like the itemised items that are reimbursed and the amount. Highly recommended.
13 april 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Michelle, thank you for taking the time to leave a kind review. We are happy to hear you find our itemised list helpful and are pleased with our service. All the best from the Bow Wow team :)
Highly recommend Bow Wow Meow pet…
Highly recommend Bow Wow Meow pet insurance. So easy to submit claims for assessment, and their support is easily accessible.
12 april 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Leanne, thank you for the kind review. We are glad to hear you found our claims process easy and our support team helpful. All the best from the Bow Wow team :)
We have had our dogs insured with Bow…
We have had our dogs insured with Bow Wow for over 2 years now. One of our most recent claims took them 4 weeks to process (coincidently the most expensive one we have ever claimed for). When I phoned to check how the claim was going it was discovered that they hadn't checked the documents that the vet had sent hence the delay. We pay a lot of money to insure our dogs and this was disappointing...we eventually got our rebate back.
12 april 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hello, We are so sorry to hear you had a negative experience with us. It is definitely not the level of service we aspire to. We would like to investigate this further. Can you please email this review, as well as your policy number to help@bowwow.com.au? All the best from the Bow Wow team
My first claim (and hopefully my last)…
My first claim (and hopefully my last) was flawless. Super easy, great turnaround. No complaints. I felt very happy I got pet insurance.
12 april 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Zoe, thank you for the kind review. Glad you found our claims process fast and easy and that we were able to give you peace of mind. All the best from the Bow Wow team :)
Quick and easy
Quick and easy. Thank you! I actually don’t think it could be easier.
12 april 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Thank you for leaving us a review Lorrae! We are glad to hear the process was fast and simple for you. All the best from the Bow Wow team :)
TPLO operation claim
I am happy with the whole process especially when advised that when an audit was done on our claim you were honest to let us know we were underpaid in our claim and a refund given.
9 maart 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Thanks so much for sharing your feedback. We are glad to hear that you are happy with our claims process and that your refund was rectified to the correct amount. All the best from the Bow Wow team :)
Thank you for a prompt and efficient…
Thank you for a prompt and efficient payment for my recent claim for Charlie, very appreciated.
9 maart 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Maureen, it is our pleasure. Thanks for taking the time to give your feedback and we are very happy to hear that you and Charlie are satisfied with our service! :)
Bow Wow is brilliant for the unexpected accident && illness
The premium went up when my KelpieX turned 9. Was just about to cancel & my boy needed major surgery at SASH to save his life. Bow Wow have been fantastic & helped save my boy`s life. The Gap only payment system is brilliant , cannot speak highly enough of their service. Hunter now needs a 3 mthly check & its peace of mind knowing Bow Wow is always there ! Hunter is now a very healthy 12 year old. Thank you Bow Wow.
8 maart 2022
Review zonder uitnodiging
Antwoord van Bow Wow Meow Pet Insurance
Hi Sandra, thank you for taking the time to give your feedback. We are so glad to hear that you decided to stick with Hunter's policy and that it ended up being such a good decision. That must have been a very stressful time, and it must be a big relief to have your boy back to full health. Thanks for your ongoing loyalty and we wish Hunter many more happy healthy years with you. :)
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