The booking process was very easy and the options available to me were explained clearly. I was advised of everything that was checked on my car and any issues that would require attention now and als... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
No video health check (informed on new server & would receive later), never did, also part of the service agreement. No time estimate given when told there would be when booking. When booking link wen... Toon meer
Rumen Aleksandrov was a pleasure to deal with. From the start he listened to what I wanted but wasn’t pushy to secure a sale. He was knowledge, took the time to show me how things worked and was thor... Toon meer
Bedrijf heeft geantwoord
Really helpful and communicative people made the whole thing run smoothly. Had a call from the dealership after making the booking to confirm the details and run through past service history to ident... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- ook in
- Autobedrijf/Garage
- Verkoper van tweedehands auto's
- Winkel voor tweedehands auto-onderdelen
Geschreven door het bedrijf
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contactgegevens
Cray Avenue 222, BR5 3PW, Orpington, England, Verenigd Koninkrijk
- 0208 303 6363
4,6
Uitstekend
607 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Good customer service
Good customer service, in particular Colin Holloway in the vehicle service department spotted an in house error on my service plan that he immediately rectified. The result of which I will be receiving a sizeable refund.
All aspects of service and minor additional work all completed to a high standard.
25 maart 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Denton, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Booked in for service
Booked in for service waited couple of hours had coffee looked at used collected car couldn’t be better
24 maart 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Anthony, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Brayleys an excellent company.
Very knowledgeable salesman. Organised a test drive very quickly. Went through my various options for the car. I am very happy with the outcome. Thank you George Ascott.
24 maart 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Alan, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
They changed the front wipers
They changed the front wipers. Apparently nothing else was needed for a whole days service. No free complimentary clean at all.
9 maart 2026
Review zonder uitnodiging
Good customer service from the service…
Good customer service from the service team. I met Debbie regarding a Warranty, she demonstrated a good understanding of the warranty. She was a very pleasant lady, very polite throughout my engagement with her. Well done.
19 maart 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Ifejola, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Buying a car at our age is a big move …
Buying a car at our age is a big move ,the guidance we received in making a decision from Sales exec Tom Bolton was important to us and was very professional .
His manager Simon and other members of staff at the Branch also helped us at various stages of our purchase.
23 februari 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Bill, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Quick turnaround for a service
11 maart 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Jackie, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Annual service
Very well organised. Good customer service. Video report on service as it is being completed. Shame they don’t valet your car anymore.
9 maart 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
First MOT & Service
Booked in for first MOT and service. I booked early to ensure I got a 'wait for' appointment. All went smoothly. Good check-in and contact (whilst I shopped!). Who knew they even send you a quick video too these days!
6 maart 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Fred, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
MOT and service at Honda
Found the whole experience, efficient and respectful. Was given a full report on what was inspected and what work was carried out. And given the heads up on some work that will be required in the future.
3 maart 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Nicholas, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Well organised, straightforward advice and no hard sell
I ended up at Brayleys after my local Honda dealer in Croydon (who I'd used for decades) disappeared overnight. Nothing local so headed off to St Mary Cray (where I thought?) and Brayleys have been great. Nearby fast train links into Bromley/London or out to Sevenoaks and efficient, friendly service.
2 maart 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Dave, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Good service all round.
26 februari 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Kevin, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Lois, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Brayleys Honda were professional and courteous
The details of the service were explained thoroughly. The team were very courteous and friendly
23 februari 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Car service and mot completed quickly…
Car service and mot completed quickly and at a good price. The team were friendly and kept me informed of any work needed and quoted before completion. Thank you
24 februari 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Stu, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
MOT & replacement of coolant pipe
My car was booked in for an MOT & replacement of a corroded, metal coolant pipe that was found during a service in December 2025.
The work was carried out out quickly & efficiently while I waited.
My only negative comment is that when the repair was booked in, in January I was advised someone would get back to me with the cost of the repair. They didn’t. I spoke to someone two weeks before the appointment & was advised again that I would be contacted. It didn’t happen.
16 februari 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Roger, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
I was asked to give a 5 star review!
I was asked to give a 5 star review which speaks for itself!
I dropped my car off at 8am as requested for a service and MOT. Disappointingly my car was not ready to pick up until nearly 5pm. On checking the car in I agreed to additionally have the fuel system flushed out and the air con re-pressurised. The former was carried out but it looks like the air con was not touched (I was not charged for it). Also, with previous services the car had been washed. This time it wasn't - when I mentioned this I was told that this was for environmental reasons and that instead of washing a car they now planted a tree (apparently I should have been told about this!). I wonder (cynically) where my tree is planted.
16 februari 2026
Review zonder uitnodiging
Great service from Brayleys as usual
Great service from Brayleys as usual. I've had several vehicles over past 20yrs. Loving the relaxing drive of new hybrid Civic. (Bit of a shock considering previous car was a Type R!)
14 februari 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Gavin, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Service
Service, recall work, and MOT completed very efficiently. Kept me informed as to progress- very pleasant experience.
12 februari 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Orpington
Hi Dave, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Somewhat dissappointed
Hard to quantify. Initially the experience was good. There are some major areas where Brayleys need to be more open and expansive about additional costs that are included within the transaction price. The Branch Manager and I discussed this today, so hopefully those concerns will be addressed
12 februari 2026
Review zonder uitnodiging
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