Brunel Insurance for People  Reviews 

Philip Narborough who sorted our policy was absolutely fantastic. Nothing was too much trouble and he was able to source a policy which was complex quickly and to our satisfaction.
A great customer service

We have an excellent impression of Brunel as an organisation. Staff members are always responsive, helpful and efficient in dealing with our insurance requirements which makes us stick with Brunel for a long time now.
Ruben, Rachael, Chloe, and Katherine have been very helpful in the past, and recently Wynne too. Rachael has always been of assistance to us since 2021, clarifying various queries, updating us on each step and finding the most appropriate products for us.
Great service!

Whenever I contact Brunel I always find them extremely knowledgeable and trustworthy. Chloe, Rachael and Katherine have each been excellent

Our agent, Philip, was an absolute star.

We had a very complex situation with regard to home insurance and he worked hard on our behalf to get what was needed.

Particularly impressed with how he was very prompt and processed changes, worries, new information, etc and liaised with the underwriters

Responsive, polite, transparent.

I have used Brunel Insurance for a few years for various Insurances and I am extremely happy with their service and I can thoroughly recommend them
Rachael has just renewed my travel Insurance and offered fantastic service

Friendly, knowledgeable, efficient service. What's not to like:-)

Rachael De'Ath was extremely helplful throughout the renewal process. She communicated effectively and efficiently by email and on the phone, and when I had some questions she showed good knowledge and answered my concerns. It was also easy to get hold of her when I rang.

Personal service and great help. Very reassuring if your circumstances are complex.
Philip and team are excellent

Excellent service from Philip to help me with obtaining insurance on a renovation in a complicated situation and at short notice. He took time and had the patience to explain all the options and various definitions to me, and was able to find me the cover required, in time and at a fair price.

Excellent professional swift service +
Communication with R, she was not only professional and swift but she listened to additional detailed and somewhat complicated relevant information which she was able to professionally, do the best with, on the spot and with additional investigation, coming back swiftly with all the required information. R has since followed up professionally and was able to solution unexpected, with immediate effect, changes successfully professionally. I have had telephonic communications with several other staff members at Brunel Insurance for People Brokers whom were All swift, professional, going the extra mile to provide excellent customer service satisfaction. We are definitely adding any other insurance requirements we have to Brunel Insurance with this group of professional staff.

Very helpful and professional service received from Philip. Regular updates received which is important in being kept abreast of progress and delighted with the final solution offered

The adviser (Rebecca ERVIN) was brilliant - Very knowledgeable & extremely helpful & efficient - my daughter has a medical condition & she is travelling with college & is under 18 & my daughter needed special insurance for under 18s - we will be definitely using Brunel Insurance for People in the future if we need to book travel insurance abroad again - thank you

Always a good service. I've been with Brunel for quite a few years & am happy to stick with them. Rachael has been the person I've dealt with from the start & is always efficient & helpful.

Quick to reply and answer questions when buying insurance.

Responsive, professional.

I am in a clinical trial and have several medical conditions and the usual companies who cover severe conditions refused me because of the trial. I was at my wits end, as one company had told me I was virtually uninsurable!
I was given Brunel’s details from BIBA. I spoke with Philip who was excellent, reassured me that the clinical trial wasn’t a problem and went through all my conditions and acted as intermediary between me and the underwriter. The result was a years cover for less than I have paid the last two years! So grateful and relieved!

They are fast, efficient, and sourced multiple good value quotes. Highly recommended and great to deal with
Thanks

I have insured my cars with Brunel for a fair few years now. I’ve always found them an excellent company to deal with. On 02/11/2023 I emailed Rachael to to query my insurance policy, a short while after, received a phone call from Rachael who promptly dealt with it the same day. I wish all companies and staff were as helpful. I highly recommend this company. Thank you.

Rachael called me to follow up on an emailed quotation and by co-incidence the call came in just as I was looking at it so I had a few questions prepared. Rachael was able to provide immediate answers to my questions and also make some additional helpful suggestions. I opted for the standard Europe Cover quotation and based on the advice from Rachael will upgrade the policy as required when we travel to the Maldives or book a cruise.