Burner Reviews 19

Subscribed to the Standard plan ($4.99/month) and immediately couldn't log in. Entered my Australian phone number, received the SMS verification code, but the app kept saying "invalid number" after submitting the code.

Contacted support on day one. After two weeks of back-and-forth troubleshooting (reinstall the app, try different formats etc..), they finally told me the service only works with US or Canadian numbers. This limitation is nowhere on the sign-up page... they happily took my money knowing it would never work.

When I asked for a refund, they said I was outside the 7 day refund window. The only reason it took more than 7 days is because their own support team spent that time having me try things that were never going to fix it.

Paid for a service I literally could not use once. No refund. Save yourself the hassle.

Absolutely do not use this app. You will never be able to cancel your account and will be continuously charged your monthly fee. I still can't get them to stop charging me. They do not answer the phone or emails. I now have to cancel my credit card.

Will spam you for nothing I’ve lost so much business behind this app
Completely just not working

This is a scam app. Text doesn’t work calling won’t work . Nobody will respond for any technical queries . Cheating !

I would have gave this app no stores but I had to give it one in order to write this review. At work good for the first week as I bought a monthly plan. After the first week the app quit working and I received no help from their customer support at all not one bit. I emailed their customer support and they told me basically everything I did uninstall the app and reinstall the app. That's all that they know to do and now they won't refund my money not only did I spend the $30 for a one month plan but I also bought credits which is what you have to buy if you want prepaid numbers also so all in all I spent damn near $50 for a one month plan and I did not receive any customer support due to all the problems I had with this at and they will not refund my money. I'm just going to let my bank handle it! Do not and I repeat do not waste your money unless you want to go through problems! There's a lot better phone apps out there just because this one is rated the highest one with the Stars and that's why I chose it I found it to be the most problems! I'm going to guess it's the company that had all their employees post all those reviews to get their ratings or review up! I found a better app as when you call the phone number that you are calling that they give you all the information that you want about that phone number as far as the people's name address and anything else! The better phone app I found is called phoneer. Don't waste your time with Burner phone up!

They are scammers. will keep on charging your card even after you cancel your subscription. avoid the hassle.

i had a single line and the phone stopped working so i got another phone only i have still been charged for 3 months on a burner that i quit the way i was suppose to from my bank account and my new burner number also being charged and it wont even let me use the number i am suppose to have 3 lines and i only had 1 line the first month for and went to try to get another number and it wont even let me but they keep charging my bank account when i cant even use a burner number i have contacted them over and over and over . I must be raisng someone else kid or somethimg this is so fraudulent i am going to report them I would never reecomend them as it cost me money and they dont even provide the service

I just purchased a burner number and in just couple of hours I get locked and it makes me curious so I want you to help me do something over it

I don't know why people are giving this burner app negative reviews. The platform is user-friendly, service is good. That's why I gave it a 5 star feedback. All VOIP services have interruptions and dont work on occasion. Burner App claims they believe in terms of privacy, I don't know why I have to link a real phone number or email address, instead or a user name, password ?

HOPEFULLY BURNER APP WILL SEE THIS REVIEW AND REMOVE GMAIL AND YOUR REAL PHONE NUMBER. ie; website, allow anomonous crypto bitcoin purchasing.

Subscribed to their service and picked a number. After giving it to folks, later found out the number didn’t work because they didn’t own it. They couldn’t refund me for the time I was paying after admitting they gave me a non-working number.

For the last 4 days I cannot access my burner app. Instead when I open the app I get a Frozen photo of a phone. I have been using this app for a couple of years and I pay the yearly subscription fee. I like to have an extra line until I know a person or company well enough to add to my regular phone line. That being said, it crashed the other night and I couldn't contact people waiting for me for dinner. It is still down and though it's been 4 days and I have sent numerous emails and left voice messages. I have no reply. Over the years it's been adequate as an extra line for sales people, but you can never hear the voice messages and it only keeps a few months of text messages.
Right now I have several people waiting for me to get back to them and I have no way to access their phone number because it's in the burner app not on my regular line.
Let's see if this gets a reply but I'm not holding my breath.

If you did not get a number with them yet, do NOT! The app used to be better, they had some sort of upgrade - maybe the company was sold?

a) Now you cannot see past 7 days of history in your texts! Their answer "this is a known issue. Our engineers are currently working on a fix for this, but we don't have an exact ETA for when we'll have the fix available."

b) They use to have a connection over to my Gdrive and copy everything, texts, contacts, etc. Very helpful if you need your info in a searchable way. Their reply "Due to low usage and high maintenance costs, we no longer maintain any of our integrations or connections." AND they raised their monthly prices.

c) Customer support is the worst, they kept my money for a phone line I mistakenly put under my account. Noticed the same day, they claim they would do a refund if I can give them a receipt from google play, gave them all I could even the email they sent me saying "thank you for your payment" but never got that back, that was not proof, a copy of my Amex bill not proof, I asked them to see their system...nope.

Slowly looking to replace them.....

App is terrible. Wont load all messages on a chat thread. Will only load 1st page of saved conversations. Their support is a joke..

On their website, the "support" link on their homepage links to a "page not found" message. There is no "contact us" or any other way to get help. I signed up for an account and gave my payment info, then didn't receive the verification code, and now I have no way to contact them to either get a number or cancel my account.

After subscribing to Burner for over 3 years, with no notice or explanation, they deactivated my account and blocked me from using the service. When I contacted them I was told they identified my account as “likely to be engaged in abusive behavior” and that it is in their sole discretion to do this, there is no appeal process.

I am retired and use the service just to protect my privacy and not receive spam/sales email. I have no idea what Burner’s issue is. I regret ever purchasing a service that treats its customers in such a way. It is unconscionable.

Please ensure that if you use Burner you are prepared to accept that one day out of the blue they will just terminate you with no explanation.

I used the Burner app for around five years and the only advice I can give it to NOT use it. They have a dirty little secret I guess they don’t want people to know. They monitor their customer’s communications. What’s worse is if their algorithms detect something it thinks is unusual they will deactivate your account, you lose the number you were using and also your text history. I had this happen to me. I used the service for somewhere around five years. Then I needed to use the app a lot more for a short period where I was sending a large number of messages to a small number of people. Next thing I knew the account was deactivated with no explanation. Apparently their algorithm decided I was sending spam, which I was not, and shut down my account. I reread their terms of use just to make sure there was not something I was not aware of but I could also find no justification in their terms of use. It appeared to be just an arbitrary action by whatever they use to monitor customer’s communications. They were being paid to provide a service, not to snoop in my communications. Plus even so, they should at least tell me what the problem was. I guess they can’t tell people without also admitting that they monitor people’s texts. There are plenty of second number phone apps out there, many of which also cost less to use. Granted, I don’t know of these other apps also snoop in people’s texts, but I can tell you if you value your privacy you definitely want to avoid Burner.

Very bad application. Scam comany.

Hi I downloaded the app with a trial and now am entirely unable to cancel my subscription. I have didn’t the last hour trying to figure it out because deleting the line is a built-in distraction made to trick you into believing you’ve deleted the app. If you really search, you get an email address you need to contact to cancel, but after THREE misdirecting emails about how NOT to cancel, they tell me I need to cancel manually. They then point me to directions that they obviously know don’t work: just click “cancel subscription”!!! There’s no such option. I genuinely wonder how much money they’re making on people who just give up. Do not install this app

Burner App Review: Have been using this app for almost 2 yrs, but use has been minimal. Up until a year ago, I didn't experience any issues. Recently, the service has been MALFUNCTIONING on a regular basis; callers can't leave a voicemail message, and I can't answer a burner call. Contacting customer service is a joke, they give you the same canned response each time. Even if you experience persistent issues, don't expect them to call you to actually resolve the problems. If you were to be a daily active user with this app, you're in for a 12-hour headache every day.
Avoid this app at all costs, I'll be dropping the service asap, and would rather pay more for something that actually works. They also billed me in advance of my renewal date - completely unethical. They obviously make operating changes, but don't inform their customers of those changes. As far as I'm concerned they engage in theft and false advirtising. DON'T WASTE YOUR TIME OR MONEY on something that doesn't work!