HSBC UK Business Banking Reviews 

A quick turnaround from our relationship manager David Taylor when we urgently needed a bank letter confirming our account details to complete our onboard as a new supplier to an important new customer.

We've continued to receive excellent service from our account manager Manpal Singh, with delicate attention to the specific circumstances of our charity. Manni has ensured that a human touch is retained, in combination with streamlined automated services. His keen interest in following the development of our charity and attending meetings with us is very much valued

Roberto was fantastic in helping me resolving a problem with my BBL and took the time to understand the uniqueness of my problem. He helped me rearrange my payments quickly and professionally. Fantatsic customer service.

Fal Joshi provided excellent service. My temporary overdraft request was handled quickly and clearly, with everything explained up front and no unnecessary paperwork. Approachable, knowledgeable and genuinely supportive of my business. Highly recommended!

Inept Customer Service
Filled out all of their forms online almost two weeks ago to open a business account.

Nearly two weeks ago they emailed me to say the account was open without any account detail.

The email asked me to download their app which I immediately did. The app required some key information that HSBC should have provided.

Have spent 2.5 hours on phone and on their chat service trying to get account operating.

Chat service doesn’t respond. Staff on phone do not have tools to get things going saying that if I can’t get it going via the chat service they cannot send out details by post for 28 days - ridiculous.

So called Customer Service Managers are completely inept and show no managerial qualities.

They tell me that senior managers are “not customer facing” which tells me that they are not customer caring.

Why do HSBC advertise to say they are taking on new customers when none of their employees seem to have the professional aptitude to take ownership of an issue.

Nobody at HSBC has the professional ability to just for a seconds “stand in the customers shoes”.

If you are looking for a new bank account I would suggest you avoid HSBC.

I had to chase up debit card which they said they had not issued. They now require me to fill out further forms - it’s ridiculous.

Credible management are completely illusive and customer service staff are completely useless.

Now over 2.5 hours wasted with nothing achieved.

Yesterday I decided to cancel application and go to another bank.

A complete time wasting exercise.

### Their claim in their response below that they have been in touch is COMPLETELY UNTRUE - their management don’t exist.

Absolutely fantastic experience opening a charity business account with HSBC. Cannot speak highly enough about the lovely Neha who helped and talked us through the whole process to ensure we got it right first time. Having had 9 months of abysmal customer service from another banking company, I had HSBC recommended to me as an alternative. My experience so far has been genuinely superb. Huge thank you to Neha for your patience and understanding. Highly recommended +++++

I was having problem opening saving account on line,it was very fostrated, I decided to go to the branch in Hounslow high street, an appointment was booked for me to see Miss Shobha Gupta, she was so helpful with her service to assist me to go through the procedure. I want to say a very massive thanks to all her help. I will the team leaders to appreciate her service for the business.

The gentleman that helped me (Dan Williams) went above and beyond to help me through the whole process of my business loan application, Its really nice to see that there are still people out there that are willing to go the extra mile,
Thanks again

I've had a very positive experience with HSBC UK Business Banking. Yaseen Khatib has been extremely helpful, responsive, and professional throughout the process. Any questions I've had were dealt with promptly, and the support provided has made managing my business banking much easier. Thank you for the excellent service.

An incoming call from a business banking person seems extraordinary these days. So I was sceptical at first.

But once the security checks were passed, I found Nina to be extremely helpful and supportive. The call provided me with some really useful information. Thank you!

I have recently had to make some amendments to a work business account in order to update it. The support, advice and monitoring of the process was made very easy and clear by the Customer Care Team, with special thanks to Ben Rogers who oversaw, gave advice and reassurance through out. The paperwork isn't always the easiest to understand but he made it an easier process. Thank you!

The process of opening a Charity bank account with HSBC was quick yet very thorough.
Neha professionally explained fully the procedures and expectations and in just under 2 days the charity's account was officially open.

We applied for a Business account nearly 6 wks ago but unfortunately there was a glitch in the system which prevented our account being set up .
After visits to our local branch and many phone calls and emails we were contacted by Shemika Henry with whom we had a zoom meeting on Monday (12th) . She called us today (14th) to advise that the account had been opened .
Shemika has done incredible to action this within days for us . She has worked so hard to enable this to happen and we cannot thank her enough .
A wonderful lady who is a credit to HSBC .

I dealt with Ashad Ibraimo who was incredibly efficient and explained everything to me clearly. He followed up with phone calls to clarify details. He’s the best person I have dealt with at HSBC in the 8 years that I have been banking with them.

Rajvinder Singh was poilte, well mannered and asked questions with integrity. I felt comforatabke during the meeting.

A huge thank you to Jazz Virdi who was extremely helpful during my recent transaction with HSBC. After struggling to do what I needed to do in branch, I was contacted by Jazz to try and assist. He explained everything in a clear and concise manner and really made sure I understood everything that was happening. It made it an extremely straightforward and pleasant experience. I cannot recommend Jazz highly enough - thank you.

I firstly contacted Fatimah Ali as Fatimah had helped me in relation to changing my business name and I found Fatimah to be very helpful with doing this. Fatimah responded to my email within minutes explaining she is no longer in this role and had since moved to a different position. She kindly copied her colleague into the email and told me they will be able to assist you my enquiry regarding business lending and the loan application process.

A few hours later, Kacey McConkey contacted me by phone. She explained thoroughly to me the application process and contacted me the following day to run through it. Kacey kept in touch with regular emails and contacted me as promised at the exact time we had arranged. The application process was very straight forward, Kacey explained everything to me with great care. My application passed and the following day Kacey contacted me again to let me know the funds had now reached my account. An overall stress free experience. Great team work from both staff members and one very happy HSBC customer here! 10/10

Really pleased with my experience with HSBC. Swapnilkumar Macwan was professional, helpful and supportive throughout the business loan process. Communication was clear, and I appreciated the time taken to answer my questions and get everything sorted. Many thanks!

There is a lady in HSBC called shemika janetta henry, and her customer service is superb, I wanted to open a business account with HSBC for my CIC and she made everything seamlessly smooth for us, she was great from start to finish and I can't thank her enough. HSBC you have a gem in her please give her a raise.