HSBC UK Business Banking Reviews 

Ermito was very helpful, he understood what my requirements were and gave me suitable options accordingly.

Great service, all done very quickly.

Excellent, polite ,professional ,service. What i would expect. Well done.

Nina was very clear with what she needed and also explained the process from start to finish, detailing time lines etc so I am fully aware of everything.

Abbie Streuti is amazing and helpful. Concise and insightful feedback. Quick and easy processes.

"HSBC is truly the best bank in the UK! Always helpful and constantly making my life better. I'll always be grateful to the team.
A special thanks to Mr. Swapnilkumar Macwan for all your support today—you’ve made the days ahead so much brighter! Thanks for everything. :)

We recently applied for a business overdraft facility for our UK-based limited company and had an excellent experience throughout. Everything was clearly explained, and the entire process was smooth, efficient and professional.

A special thank you to our HSBC Direct Business Support Specialist Swapnilkumar Macwan, who guided us through the application and ensured the product was the right fit for our business needs. Fantastic service from start to finish. Highly recommended!

Fantastic experience with Swapnilkumar Macwanb, Direct Business Support Specialist at HSBC. Extremely professional, fast response times, and solved my business account issues perfectly without any hassle. It's great to have such reliable support for my business. Five-star service!

Exceptional support from Simon, Cleborah and the team

A huge thank you to Simon R Ward, Cleborah and the team at HSBC’s Hanover Street branch in Edinburgh for helping me open my business account.

Falguni Joshi was fantastic the whole way through. After three very frustrating calls with other call operators who gave me the wrong information and just kept passing me around without understanding me properly I was very relieved to be put through to Fal. She helped me, explained everything and process everything really quickly. More employees like Fal please!!

I am delighted that we have a Business Specialist. Jodie Reynolds very responsive, she resolves any matters that we have with speed and efficiency. She has restored my faith in HSBC and I am much more comfortable knowing that Jodie is looking after our business.

Jodie has been more than fantastic. She's a very professional account manager, and she helps with any issues. It has been the first time, after more then 17years we have been holding the account with HSBC, that I can say we have found our serious and reliable business manager. Thank you

Had a great experience with Adam H @ HSBC Business - knowledgeable, professional and courteous and quickly understood our needs and acted. In these days of 'computer says no' such a relief to speak to someone - the main point of true 'customer service'.

Neelum was very positive in explaining our options, a very helpful assistant and we feel we have now made the right decision going forward.

Opening a business account for a non profit UK company which isn't a Charity + works in niche sectors + non-European countries can be a tedious and difficult process since we are far from the norm. My HSBC Business specialist contact, Tiff Shambare, understood the complexities of our international work straight away, which made the process painless. She was clear in her instructions, patient, very responsive in her communications and effective in helping us open an account quickly and smoothly. The process was fast and clear. The HSBC apps have all functions needed and the display is clear. Happy with our switch.

I’ve been with HSBC Business for many years and have always had a positive experience. Whenever I’ve needed assistance, I’ve received a prompt and helpful response. I’ve always found the service reliable and supportive.

My enquiry was dealt with very quickly and will hopefully be resolved in the timeline discussed.

Amazing service, thank you so much Shobha Gupta
London Local Business Manager
SBB Central London
Commercial Banking | HSBC UK Bank PLC

I had an HSBC Kinetic Business account, but I couldn't fully use it because the debit card was sent to my old address. I updated my address as requested. HSBC also informed me that Kinetic accounts would move to HSBC UK Business and that I needed to contact customer service around 1–3 July 2026. I tried multiple times on those dates, especially on 1 July, to reach them through the Android app, but the app kept freezing and I couldn't contact customer service. I also tried the chat on HSBC's website, but didn't get a clear answer there either. Now, three months later, I still don't have clear information confirming whether my account was transferred successfully to an HSBC UK Business account. I simply want HSBC to clarify whether my account is active or not, and send my business debit card to my current address so I can finally use my account. I'd really appreciate a clear response instead of being left without updates for months.

Fantastic service from start to finish at my local branch, Leicester Clock Tower. My business finances weren't in the best shape so it took some hard work and perseverance from Hamza to succeed in getting me the help i really needed. So grateful. A huge burden of stress has been lifted and i feel i can continue running my business as it should be run. Many thanks

I cannot overstate how impressed I have been with HSBC. I previously banked with Barclays and only experienced- poor communication, long waiting times to do anything, a lack of knowledge from staff and endless issues with my card.

With HSBC it was the total opposite. Thanks to Jodie Reynolds, who was nothing but kind, supportive, communicative throughout every step of the process to securing my small business loan. I will be swapping all of my banking over to HSBC