HSBC UK Business Banking Reviews 

I recently rebranded my business, which meant a new name and amended bank details. Martina Consoli in the Belfast branch of HSBC took ownership of making sure the whole process ran smoothly and was reassuring throughout. I really appreciated her support.

Very kind and professional really helpful.

I was contacted by the bank and they held my hand as i made the application. They couldnt have made it any easier.

How poor the service is from this bank. I have had a business account for over 15 years, and never been overdrawn or missed any payment. The bank has stopped my account from paying out due to an account review, this happened over a week ago without anyone telling us, I only knew when I tried to make a payment. I gave the bank over the phone all the information that they required 3 days ago and my account is still on hold. I have spoken to them every day since and all I get is that there is a review and we can’t tell you when it will be completed. How am I meant to run a company if I can’t pay out. They have never been a great business bank but this is the last straw and now going to move to another bank.

Further to my previous review and HSBC’s response asking me to call them regarding reference number 1001149, I have now called four times and spoken to different members of staff. Unfortunately, none of them appeared to know what the reference number related to or how to assist with the issue. I have also registered additional complaints under ref 15470388. Also Mohammad (who has helped enormously from HSBC Leicester Team) has raised complaints - but no response on any of these till date.

It has now been almost 20 days, and despite making multiple complaints, I have still not received a call from a manager or the complaints team.

This has been extremely frustrating and has left me very disappointed with the way HSBC has handled my complaint and communication with me.

I have also experienced ongoing problems relating to the BCI issue with HSBC Business Banking, which I have previously raised with the bank.

Given the length of time this has remained unresolved and the lack of meaningful communication, I am considering escalating the matter to the Financial Ombudsman Service and/or the FCA as appropriate.

I hope HSBC will now properly investigate the matter, provide a clear explanation and arrange for someone with knowledge of the case to contact me.

Communication has been hopeless. Incorrect information given, unresponsive to phone calls and letters. When things go wrong they are institutionally unable to resolve things. Nobody seems to stand up and take responsibility to sort things out. Awful experience that is still ongoing after nearly 6 months

Ivy Lau, at Gerrard Street branch was such a helpful individual. She was so patient to listen to me and got me the answers that I needed. Thank you so much Ivy. Very much appreciated.

Brilliant service as always, Jordan Samuels was very helpful processing the changes I needed to make to our junior FC's team account.

Truly world-class service – Exceptional support from Yusaf Iqbal!

I had a wonderful experience opening my business account, largely thanks to Yusaf Iqbal (CMB Business Specialist – SBB Yorkshire & East Coast), who went above and beyond at every step of the process.

From the start, Yusaf hosted two separate Zoom calls to walk me through the entire application, guiding me step-by-step through every single online screen until it was fully submitted.

When I ran into a technical hiccup with the ID and address verification—which failed four times—I was quite anxious. Once that was resolved, a case manager called seeking additional details about my business. Missing the call left me in a bit of a loop, as phone support directed me back to online chat just to identify who had called.

I reached out to Yusaf via email for guidance on how much detail to provide. He replied within one working day, set up another Zoom call, and helped me finalize the response together. He located my case manager directly, sent them a direct message asking them to process my application in a timely manner, and had me email him a copy of the details so he could follow up personally with the case manager.

Thanks to his proactive support, my application was approved the very next day. To my delight, Yusaf called me again the following day to share the good news and offer his ongoing support. He also summarised all the information in an email after the call.

This level of dedication is what sets a business bank apart. I strongly believe Yusaf deserves recognition, a promotion, a pay rise, and a bonus for his outstanding work. Professionals who consistently go the extra mile should be leading larger teams so more clients can experience this caliber of world-class service.

Highly recommended!

Good customer service & support for small businesses.

Thank you for your help and support Ms Sachelle Matthew.

My relationship manager Zeener Surti explained every step of the way and simplified the problems i was experiencing she took her time with me and put me in touch with the relevant persons that i needed to talk to. I would say she was probably the best of all the HSBC staff i have ever spoken to. Easy to talk to very professional made me feel complety comfortable. I hope she doesn’t move away.

"I can't recommend Gemma at HSBC highly enough.

As a growing small business, we needed support from our bank that understood where we are and where we're heading, and Gemma delivered exactly that.

From the first conversation she made the whole process feel personal rather than transactional. She took the time to understand our business, explained everything clearly, and kept us updated at every stage.

Her professionalism throughout was first class. She was responsive, well organised and genuinely invested in getting the right outcome for us, which made what could have been a stressful process straightforward. It's rare to feel this well looked after by a bank, and it's down to Gemma. Thank you!"

Ashad was very helpful and supported me throughout with my queries. His level of professionalism is to notch. Thank you Ashad and the account opening team at HSBC

I would like to Thank Alex D. Williams from HSBC team for all the help he gave me, nothing was too much trouble and all my questions were dealt with extremely promptly. He was very helpful and helped me to resolve my query quickly and efficiently. He deserves 5+ stars without question. Again Many thanks Alex.

After some disappointing experiences with HSBC recently, I got given the contact details of Hamza Ghiati.
Hamza has been absolutely brilliant in helping us - his customer service is top notch - together with his friendly demeanour & quick service. We were actually considering moving our business account to another bank before Hamza helped us.

I had a problem with the app on my phone and I could not link my card to my phone and Mr Reece Harding at the Edinburgh branch sorted it out for me ! He was really helpfull, patient and comprehensive about my problems with the bank app and found the solution easily. He went above and beyound to help me so I can only recommend him for his work ! Amazing customer service.

Staff member Archna Anand from HSBC was supportive and very professional.

I had an outstanding experience with HSBC . A special shoutout to IVY, who went above and beyond to answer all my questions and guide me through the process seamlessly. It’s rare to find a bank that truly prioritizes its customers like this. Highly recommended!

This bank sucks with its CS reps, especially those at the front desk in Cambridge branch.