Good delivery service very good communication throughout the driver pete was very nice and polite Items are excellent very good price for slatted garden fence x4 that I brought. Would recommend and... Toon meer
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Lees wat reviewers zeggen
Purchased 5 fence panels from this company on two separate occasions and wouldn't go elsewhere. Their prices are so reasonable, delivery always on time. You're kept well informed about the status of y... Toon meer
I was informed of delivery by email. Would have preferred text message as hadn't checked email. More my fault! Driver was great and carried fence to where I needed it. Would recommend and will certain... Toon meer
Ordering and delivery excellent. I was notified when item was 30mins out so I could be there for delivery. A good solid shed. Fairly easy to construct. Window assembly was jot at all clear and could... Toon meer
Bedrijfsgegevens
Over Buyfencingdirect
Geschreven door het bedrijf
Buy Fencing Direct is one of the UK's leading online retailers of garden fencing, fence panels, gates and outdoor living products. We help homeowners create secure, attractive and practical outdoor spaces with a wide range of fencing and garden solutions available for delivery across mainland UK.
Our extensive product range includes wooden fence panels, decorative fencing, contemporary slatted fencing, traditional overlap panels, featheredge fencing, picket fencing, trellis panels, garden gates and fence posts. We also offer a variety of landscaping and garden structures, including pergolas, arches, gazebos, planters and screening solutions designed to enhance gardens of all sizes.
Whether you're replacing damaged fencing, creating privacy in your garden, securing boundaries or undertaking a complete garden transformation, Buy Fencing Direct provides products to suit a wide range of styles, budgets and requirements. We work with trusted manufacturers and suppliers to offer quality garden products that are built to withstand the British weather.
Our website is designed to make shopping for fencing and garden products straightforward, with detailed product information, customer support and secure online ordering. Customers can browse, compare and purchase fencing, gates and garden structures from the comfort of their home.
Buy Fencing Direct is committed to providing excellent customer service, reliable delivery and a positive shopping experience from order through to installation.
Contactgegevens
Verenigd Koninkrijk
- 0333 003 0515
- info@buyfencingdirect.co.uk
- www.buyfencingdirect.co.uk
4,6
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Was really easy from ordering to…
Was really easy from ordering to delivery excellent. Will share pictures when it's in place
2 september 2026
Good experience
Easy to order, consice delivery emails and actual delivery faultless
1 september 2026
Good choices and prices
Good choices and prices. Fences were as advertised. Could buy singley, not restricted to minimum in packs. Dimensions as stated. Good delivery options and on time
30 augustus 2026
Prompt delivery and fence delivered…
Prompt delivery and fence delivered where I asked it to be put . Product was not damaged.
30 augustus 2026
Great service and delivery with…
Great service and delivery with brilliant communication
6 september 2026
Vendor doesn't remove deleted items & Customer Care not very helpful.
having ordered 6 fence panels as shown on the website, I recieved a "Confirmation of Order" & shortly after that an invoice. A day later I had an email from Customer Care saying that the items I'd ordered had been "delisted" and were not available. Customer Care could not organise a refund & I had to request such from the vendor. Overall, poor rating for both vendor, (item not removed from website), & Customer Care for not being more helpful.
31 augustus 2026
Slow delivery
Slow delivery. I didn't realise that Buy Fence Direct order from a third party i.e. manufacturer which take 10 - 15 working days.
27 augustus 2026
All round very positive experience
Easy enough to navigate website and place order. Excellent comms re order and delivery. Very good on the day updates re arrival time.
All items arrived and as expected.
Carl and Darren were Excellent, professional and friendly
31 augustus 2026
Driver Nathan was prompt with delivery
Driver Nathan was prompt with delivery, very helpful in placing them in a location requested.
I’ve used Forest before and quality of the product has always been to a high standard.
However, slightly let down by information. Had a date for delivery and was assured a secondary contact that day would be made to arrange new delivery date. I needed to call myself to find out ETA.
27 augustus 2026
Well made
Well made, good price, delivered quickly, online is very easy.
Regards David
25 augustus 2026
Unhappy with the service I received.
Unhappy with the service I received.
Initially damaged goods were sent, yes they were replaced but had an awful experience waiting for them. Drivers arrived late (3 hours) no notification they were running late. Lost work due to this. Mixed messages sent from head office regarding delivery and collection of products.
Don’t think I would use them again. Not recommended due to customer service and quality of products.
8 augustus 2026
Antwoord van Buyfencingdirect
Hi Sharon,
We’re sorry to hear about the experience you’ve had with your order and the issues you encountered with the delivery and communication. This is certainly not the level of service we aim to provide.
As we haven’t been contacted directly regarding these concerns, we assume you have spoken with the supplier directly. We’ll reach out to you by email to discuss your experience further and see how we can assist.
Kind Regards,
The Buy Fencing Direct Team
Communication was second to none from…
Communication was second to none from the instant I placed my online order. Delivery was also faultless, I opted to choose my delivery date which was what worked for me and I received my order just a few days later. The items were as described and I would 100% recommend this company to anyone after having such a great experience from ordering to delivery!
31 augustus 2026
Very good communication on when it’s…
Very good communication on when it’s being delivered. Thank you.
28 augustus 2026
Delivered within the delivery time…
Delivered within the delivery time stated,
Very happy with our Pogala we ordered was a little unsure after reading mixed reviews but no problems with our purchase.
Thankyou
16 augustus 2026
Fantastic!
Delivery was arranged quicker than expected from the manufacturers and arrived on time, no issues whatsoever. Team of two chaps to unload, though we did help them.
The fence panels are excellent quality, glad we went for the thicker design.
Nicely made and easy to fit once we’d got the posts in. Posts also exceeded our expectations with the nicely machined tops. No wonky bent timbers, which we were pleased about.
We’ll definitely recommend Forest Garden Group to anyone needing fence panels, a 5 star service all round. Thank you to the delivery team also 😁
27 augustus 2026
1 panel arrived damaged
1 panel arrived damaged, still waiting for replacement 3 weeks later. Replacement was due and never showed up.
People staying in to except replacements that didn't arrive.
So yeh
Not great 😕
10 augustus 2026
Antwoord van Buyfencingdirect
Hi Phil ,
We’re really sorry to hear that you’ve been left waiting for the replacement panel and, particularly, that you have made arrangements to be at home for a delivery that did not take place.
We completely understand how frustrating and inconvenient this must be, especially after already waiting three weeks to have the issue resolved. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience and wasted time caused.
We appreciate your patience and are very sorry that this has taken so long to resolve.
Kind regards,
The Buy Fencing Direct Team
Overall good
10 augustus 2026
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