Order was created by someone other than myself. Called the customer service number and no one answered. In fact, despite leaving numerous messages they never phoned me back to have this charged r... Toon meer
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I ordered several items amounting to $1524.98. Unforturnately, due to medical issues I could not use the products. I returned all of the products including the 2 bottles that had been opened but not... Toon meer
Bedrijf heeft geantwoord
I asked for a refund on products purchased, and was relieved that the process went so well. I have to admit that I was ready for a "fight" but your customer service team was true to their word, helpfu... Toon meer
The BuyGoods company and support team were very helpful and trustworthy. The product came in a timely manner with no damage. I needed to do a return, ( not due to any issue of the product, but a perso... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Geschreven door het bedrijf
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Contactgegevens
800 W Main St Ste 1460 , 83702-5983, Boise, Verenigde Staten
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3,5
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Dissatisfied Customer
I used your product but my blood pressure increased. Therefore, I elected to return the remainder of your product (5 bottles). I contacted your company to arrange to return items to you. The return process wasn't to my satisfaction. We I contacted your company I was asked how I would return product to you and for a shipping identification code. I had to pay out of pocket to return product to you via UPS ($24.06). It shouldn't have cost me to return your product, since it didn't produce results as advertised.
3 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for sharing your experience with us. We’re very sorry to hear that you experienced an increase in your blood pressure while using the product, and we understand your decision to discontinue use and return the remaining five bottles. We also sincerely apologize that the return process did not meet your expectations, particularly having to pay $24.06 out of pocket for shipping.
We understand your frustration, especially since you did not experience the results you had hoped for. While our product comes with a 100% Money-Back Guarantee (MBG) for eligible purchases, please note that the guarantee covers the product refund and does not include return shipping costs, which are the customer's responsibility. We understand that this additional expense can be disappointing, and we appreciate you sharing your concerns with us.
Your feedback is important to us, and we’re sorry for the inconvenience you experienced throughout the process. Thank you for giving us the opportunity to address your concerns.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Company Delivers on Guarantee for Full Refund…
I tried the product for a little over 30 days and did not lose any weight. So, I returned the product and requested a full refund per you advertised guarantee. Today I see where I was refunded the full amount that I paid. Thank you for allowing me to try your product and thank you for the full refund.
Norma Jean Scott
8 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for sharing your experience with us, Norma Jean. We’re sorry to hear that the product did not deliver the weight-loss results you had hoped for, but we’re glad to know that your return and full refund were completed successfully in accordance with our guarantee. We appreciate you giving the product a try and taking the time to share your feedback. Your satisfaction is important to us, and we’re happy we could resolve your refund request. Thank you for your kind words and for giving us the opportunity to assist you.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Unfortunately the product didn't work…
Unfortunately the product didn't work for me.
They were very understanding and I received my refund quickly. Thank you so much!
6 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for reaching out. We’re sorry to hear that the product didn’t work as you had hoped, but we’re glad our team was able to understand your concerns and process your refund quickly. We understand how disappointing it can be when a product does not meet your expectations, and we appreciate you giving it a try. Thank you for your kind words and for recognizing our team’s assistance. We’re happy we could make the refund process smooth and hassle-free for you!
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Sweet kind patient voice and attitude…
Sweet kind patient voice and attitude dealing with how upset I was and understanding my concerns
13 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for your kind words and thoughtful feedback. We’re glad to hear that our representative treated you with kindness, patience, and understanding while addressing your concerns. We understand that you were upset, and we’re happy our representative was able to make you feel heard and supported throughout the interaction. Your feedback means a lot to us, and we appreciate you taking the time to recognize the excellent service you received.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Antwoord van BuyGoods Inc.
Thank you for reaching out. We’re sorry to hear that you had a frustrating experience, and we understand your disappointment. We appreciate the opportunity to address your concerns. As per our record, you were assisted by one of our representatives earlier today, and a partial refund of $79 has been accepted and processed. We apologize for any inconvenience you experienced and want to assure you that your concerns are important to us.
If you need further assistance, please send us an email to support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I am giving 5* not for the product but…
I am giving 5* not for the product but for the service I received. I bought the Sodatide and Derma Essential and used then for several days but experienced bad headaches every morning together with bloating and upset stomach. They didn't work for me but BuyGoods immediately explained what I needed to do to return the products and activated my refund.
13 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for sharing your experience and for recognizing the service you received from BuyGoods. We’re sorry to hear that Sodatide and Derma Essential did not work well for you and that you experienced headaches, bloating, and an upset stomach while using the products. We understand how uncomfortable and disappointing this must have been, especially when you were hoping for positive results. We’re glad our team was able to explain the return process clearly and initiate your refund promptly. Please rest assured that your feedback is important to us, and we appreciate the opportunity to assist you. Thank you for your kind words and for giving us the chance to resolve your concern.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Victoria
Victoria
Put me on hold to verify
15 minutes is outrageous
Last week 10/9. was the same
I’m frustrated ask for customer specialist
No better response
12 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for your feedback. I understand your frustration with being placed on hold for 15 minutes, especially since you experienced a similar issue last week on October 9. I’m sorry for the inconvenience and for the lack of clear communication regarding the wait time. You deserve timely assistance and clear expectations when your call needs to be transferred to a customer specialist. We appreciate you bringing this to our attention, and we’ll use your feedback to help improve the communication and overall support experience moving forward.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
My opinion changed after the second…
My opinion changed after the second order which zi returned both orders was given credit about 3 days after the first credit was issued
5 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for your feedback. I understand how frustrating it must have been to receive the credit for your first returned order and then have to wait about three more days for the credit for your second returned order. I’m sorry for the delay and the inconvenience this caused, especially since you returned both orders and expected the credits to be processed in a timely manner. We appreciate you sharing your experience, and we want to assure you that your concerns are important to us. Thank you for your patience and for giving us the opportunity to address this matter.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Problem with Buy Goods resolved to my…
Problem with Buy Goods resolved to my satisfaction
9 oktober 2026
Review zonder uitnodiging
Antwoord van BuyGoods Inc.
Thank you for your feedback! We’re glad to hear that the issue with Buy Goods has been resolved to your satisfaction. Thank you for your patience and for giving us the opportunity to address your concern. We appreciate your feedback and are happy that we could help resolve the issue.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
They will give me a refund when they…
They will give me a refund when they receive the product.
12 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for your feedback. We sincerely apologize for any inconvenience this process may have caused and understand that you would like to receive your refund.
As advised, your refund will be processed once we receive your returned product. To help us monitor the return and expedite your refund, please let us know once you have shipped the package and share the return tracking number with us.
Thank you for your patience and cooperation. We appreciate the opportunity to assist you and will do our best to make the process as smooth as possible.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Communication always by e-mail
Communication always by e-mail, but your replies are quick and responsive. I appreciate this factor.
12 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for your kind feedback! We appreciate you taking the time to share your experience with our customer support team.
We understand that our communication has been handled entirely through email, and we’re glad to hear that our prompt and responsive replies have made the process a positive experience for you. We believe that timely, clear, and helpful communication is essential to providing excellent customer service.
Thank you for your patience and for recognizing our team’s efforts. Your feedback means a great deal to us, and we look forward to continuing to provide you with attentive and reliable support whenever you need us.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
The product was not what was advertised…
The product was not what was advertised so I believe it was fraud .
12 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for reaching out. We sincerely apologize for your disappointment and understand your concern that the product you received did not match what was advertised. We recognize how frustrating and upsetting it can be to feel that you did not receive what you expected after making a purchase, and we’re sorry this experience has affected your trust in us.
Please know that we take your feedback seriously. Rest assured that your feedback will be forwarded to our internal team for further investigation. We understand the importance of accurate product descriptions and clear advertising so customers can make informed purchasing decisions. Your concerns are important to us, and we regret that the product did not meet your expectations.
We appreciate you bringing this matter to our attention and giving us the opportunity to hear your concerns. We are committed to treating your feedback with care and helping address any issues related to your purchase.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Antwoord van BuyGoods Inc.
Thank you for your feedback. We understand that you are still waiting for your money back, and we sincerely apologize for the uncertainty and concern this delay has caused. We know how important it is to receive your refund and have peace of mind that the matter has been resolved.
We would like to reassure you that your refund of $253.42 was processed on October 2, 2026. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
We’re sorry for the inconvenience and appreciate your patience while waiting for the funds to reflect in your account. If the refund has not appeared after your payment provider’s usual processing period, we recommend contacting your bank for further assistance. We resent your refund confirmation email for your records.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
This is a very good company
This is a very good company. Support is excellent. I decided not to even use the products I bought because I was afraid to. I emailed them and explained and they gave me a full refund that came through immediately with no hassles at all. They are an exceptional company to do business with.
7 oktober 2026
Antwoord van BuyGoods Inc.
Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your recognition of our customer support team.
We understand that you had concerns about using the products, and we’re glad we were able to listen to your concerns and provide you with a full refund promptly and without hassle. Your peace of mind and satisfaction are important to us, and we want every customer to feel heard, respected, and supported throughout the process.
Thank you again for your trust and for highlighting your positive experience with our team. Your feedback means a great deal to us!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Antwoord van BuyGoods Inc.
Thank you for reaching out. We understand how frustrating it must be to continue waiting for your refund. We understand that you want this matter resolved as soon as possible, and we are sorry for the inconvenience and concern this has caused.
We would like to reassure you that your full refund of $294.00 was processed on October 4, 2026. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
We sincerely apologize again for the wait and appreciate your patience and understanding. If the refund has not appeared in your account after the applicable processing period, we recommend contacting your bank or payment provider for further assistance. We have resent your refund confirmation email for your records.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
BuyGoods or AlkaLean?
I need to explain my review. My order for AlkaLean was shipped by BuyGoods Inc and delivery of the product was prompt. The product did not perform as described in the video that prompted me to order it so I returned it and requested a refund. The refund request went through customer service of AlkaLean and they claimed it would take 6-8 weeks to process. After 8 weeks I asked for a status. At that point I was redirected to BuyGoods Inc and my refund processed overnight. So it seems that the problem lies with AlkaLean, not BuyGoods but I don't know how the two are associated. Bottom line, I had no problem with BuyGoods Ins.
5 augustus 2026
Antwoord van BuyGoods Inc.
Thank you for taking the time to clarify your experience and share your feedback. We’re pleased to hear that your order was delivered promptly and that BuyGoods was able to process your refund quickly once you contacted our team.
However, we sincerely apologize for the lengthy wait and frustration you experienced while trying to obtain your refund through AlkaLean’s customer service. We understand how disappointing it must have been to wait eight weeks for an update and then have to seek assistance elsewhere.
We appreciate you recognizing the distinction between your experience with AlkaLean and your experience with BuyGoods. Your feedback is valuable to us, and we’re glad our team was able to assist you in resolving your refund concern.
Thank you again for sharing your experience and for giving us the opportunity to help.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
BUYGOODS NEEDS TO RESPOND & REFUND!!
BUYGOODS SENT TWO SEPARATE ORDERS ($348 & $294) ON SEPTEMBER 26. I DID NOT NEED THE 12 EXTRA BOTTLES THAT WAS PUSHED ON ME AND I MAILED BACK THE 12 BOTTLES AND WAS REFUNDED. I KEPT THE SIX BOTTLES FOR $294 AND TOOK TWO GELAGEN GUMMIES DAILY. I TOOK IT FOR ABOUT A WEEK, BUT I HAD TO STOP TAKING IT BECAUSE IT CAUSED SEVERE SIDE EFFECTS (NUMBNESS IN THE HANDS AND LEG CRAMPS.)
NOW I NEED TO RETURN ALL OF THE $294 ORDER (SIX BOTTLES) AND BE REFUNDED FOR THAT ORDER TOO. SINCE I ALREADY OPENED ONE BOTTLE, I’M RETURNING FIVE BOTTLES.
I HAVE EMAILED BUYGOODS ABOUT THE SIDE EFFECTS I EXPERIENCED AND SAID I WOULD BE MAILING BACK THE FIVE UNOPENED BOTTLES OF GELAGEN.
I STILL HAVE NOT HEARD BACK FROM BUYGOODS ABOUT MY REFUND FOR THE $294 ORDER I WILL BE MAILING BACK.
26 september 2026
Review zonder uitnodiging
Antwoord van BuyGoods Inc.
Thank you for reaching out. We sincerely apologize for the frustration and concern you experienced while waiting for a response regarding your refund. We understand how upsetting this situation has been, especially after you reported experiencing severe side effects, including numbness in your hands and leg cramps, and had to stop using the product.
We also understand that you had already returned the additional 12 bottles from your first order and were seeking assistance with returning the remaining five unopened bottles from your $294 order. We’re sorry that you had to follow up without receiving a timely response.
We’re glad we were able to speak with you today and address your concerns. We have processed a refund for your order. We appreciate the opportunity to speak with you directly and work toward resolving this matter.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
No product received
Was told my order was ready to ship9/22/2026 have not heard from or a email on my order. Have not received my order. So I would like a refund.
22 september 2026
Review zonder uitnodiging
Antwoord van BuyGoods Inc.
Thank you for reaching out. I’m sorry that you haven’t received your order or any updates since you were informed on September 22, 2026, that it was ready to ship. I understand how frustrating and disappointing this experience must be, especially after waiting without receiving further communication. I sincerely apologize for the inconvenience this delay has caused.
We’d like to look into this further and help address your concerns. However, we were unable to locate an account or order.
Please provide the name, email address, and phone number used when placing the order. If you have an order ID, please include that as well. This will allow us to locate your order and review your concerns more thoroughly.
We're committed to improving our customer experience and appreciate the opportunity to address concerns like yours. You may also contact us directly at support@buygoods.com or manage your order here https://findorder.com/
We're always here to help. — Team BuyGoods
Appreciate speedy response and handling…
Appreciate speedy response and handling of my return and refund, however I was very concerned that your company is not very easy to respond to emails.
Warning bells go up when return emails bounce so readily, that was my only disappointment.
8 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for your feedback and for acknowledging the prompt handling of your return and refund. We sincerely apologize for the concern and uncertainty caused by the difficulty you experienced when trying to contact us via email, especially when your messages bounced back. We completely understand how this could raise concerns about our accessibility and reliability.
Please know that we take your feedback seriously. We understand how important clear and reliable communication is, particularly when customers are seeking assistance with a return or refund. We’re sorry that your experience with our email communication did not meet your expectations.
We appreciate you bringing this matter to our attention, as your feedback helps us identify areas where we can improve. We’re glad we were able to assist with your return and refund, and we sincerely apologize for the concern caused along the way.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
While I choose not to use the product…
While I choose not to use the product purchased and returned it unopened your staff supported my decision and were extremely helpful in the return and refund process. I will remember this experience and use your company in the future.
9 oktober 2026
Antwoord van BuyGoods Inc.
Thank you so much for sharing your experience with us! We truly appreciate your kind words and are delighted to hear that our team was helpful and supportive throughout your return and refund process.
We understand that you decided not to use the product and returned it unopened, and we're glad our staff respected your decision and made the process as smooth and hassle-free as possible. Your comfort and peace of mind are important to us, and it means a great deal to know that you felt supported and treated with care.
Thank you for your trust and for considering doing business with us again in the future. We look forward to the opportunity to assist you again and provide you with the same level of attentive customer service.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
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