Order was created by someone other than myself. Called the customer service number and no one answered. In fact, despite leaving numerous messages they never phoned me back to have this charged r... Toon meer
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Lees wat reviewers zeggen
I asked for a refund on products purchased, and was relieved that the process went so well. I have to admit that I was ready for a "fight" but your customer service team was true to their word, helpfu... Toon meer
Bedrijf heeft geantwoord
The BuyGoods company and support team were very helpful and trustworthy. The product came in a timely manner with no damage. I needed to do a return, ( not due to any issue of the product, but a perso... Toon meer
Bedrijf heeft geantwoord
Your representative, Ty, listen to my complaint that I received the wrong product and told me how to address the problem. I appreciated the fact that she spoke good clear English. Others that I had... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Geschreven door het bedrijf
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Contactgegevens
800 W Main St Ste 1460 , 83702-5983, Boise, Verenigde Staten
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3,5
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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BUYGOODS NEEDS TO RESPOND & REFUND!!
BUYGOODS SENT TWO SEPARATE ORDERS ($348 & $294) ON SEPTEMBER 26. I DID NOT NEED THE 12 EXTRA BOTTLES THAT WAS PUSHED ON ME AND I MAILED BACK THE 12 BOTTLES AND WAS REFUNDED. I KEPT THE SIX BOTTLES FOR $294 AND TOOK TWO GELAGEN GUMMIES DAILY. I TOOK IT FOR ABOUT A WEEK, BUT I HAD TO STOP TAKING IT BECAUSE IT CAUSED SEVERE SIDE EFFECTS (NUMBNESS IN THE HANDS AND LEG CRAMPS.)
NOW I NEED TO RETURN ALL OF THE $294 ORDER (SIX BOTTLES) AND BE REFUNDED FOR THAT ORDER TOO. SINCE I ALREADY OPENED ONE BOTTLE, I’M RETURNING FIVE BOTTLES.
I HAVE EMAILED BUYGOODS ABOUT THE SIDE EFFECTS I EXPERIENCED AND SAID I WOULD BE MAILING BACK THE FIVE UNOPENED BOTTLES OF GELAGEN.
I STILL HAVE NOT HEARD BACK FROM BUYGOODS ABOUT MY REFUND FOR THE $294 ORDER I WILL BE MAILING BACK.
26 september 2026
Review zonder uitnodiging
Antwoord van BuyGoods Inc.
Thank you for reaching out. We sincerely apologize for the frustration and concern you experienced while waiting for a response regarding your refund. We understand how upsetting this situation has been, especially after you reported experiencing severe side effects, including numbness in your hands and leg cramps, and had to stop using the product.
We also understand that you had already returned the additional 12 bottles from your first order and were seeking assistance with returning the remaining five unopened bottles from your $294 order. We’re sorry that you had to follow up without receiving a timely response.
We’re glad we were able to speak with you today and address your concerns. We have processed a refund for your order. We appreciate the opportunity to speak with you directly and work toward resolving this matter.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
No product received
Was told my order was ready to ship9/22/2026 have not heard from or a email on my order. Have not received my order. So I would like a refund.
22 september 2026
Review zonder uitnodiging
Antwoord van BuyGoods Inc.
Thank you for reaching out. I’m sorry that you haven’t received your order or any updates since you were informed on September 22, 2026, that it was ready to ship. I understand how frustrating and disappointing this experience must be, especially after waiting without receiving further communication. I sincerely apologize for the inconvenience this delay has caused.
We’d like to look into this further and help address your concerns. However, we were unable to locate an account or order.
Please provide the name, email address, and phone number used when placing the order. If you have an order ID, please include that as well. This will allow us to locate your order and review your concerns more thoroughly.
We're committed to improving our customer experience and appreciate the opportunity to address concerns like yours. You may also contact us directly at support@buygoods.com or manage your order here https://findorder.com/
We're always here to help. — Team BuyGoods
Appreciate speedy response and handling…
Appreciate speedy response and handling of my return and refund, however I was very concerned that your company is not very easy to respond to emails.
Warning bells go up when return emails bounce so readily, that was my only disappointment.
8 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for your feedback and for acknowledging the prompt handling of your return and refund. We sincerely apologize for the concern and uncertainty caused by the difficulty you experienced when trying to contact us via email, especially when your messages bounced back. We completely understand how this could raise concerns about our accessibility and reliability.
Please know that we take your feedback seriously. We understand how important clear and reliable communication is, particularly when customers are seeking assistance with a return or refund. We’re sorry that your experience with our email communication did not meet your expectations.
We appreciate you bringing this matter to our attention, as your feedback helps us identify areas where we can improve. We’re glad we were able to assist with your return and refund, and we sincerely apologize for the concern caused along the way.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
While I choose not to use the product…
While I choose not to use the product purchased and returned it unopened your staff supported my decision and were extremely helpful in the return and refund process. I will remember this experience and use your company in the future.
9 oktober 2026
Antwoord van BuyGoods Inc.
Thank you so much for sharing your experience with us! We truly appreciate your kind words and are delighted to hear that our team was helpful and supportive throughout your return and refund process.
We understand that you decided not to use the product and returned it unopened, and we're glad our staff respected your decision and made the process as smooth and hassle-free as possible. Your comfort and peace of mind are important to us, and it means a great deal to know that you felt supported and treated with care.
Thank you for your trust and for considering doing business with us again in the future. We look forward to the opportunity to assist you again and provide you with the same level of attentive customer service.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I have trying to get a problem resolved…
I have trying to get a problem resolved since April of this year. While on the phone with Keisha, she forwarded my prior email to her supervisor and was able to get it resolved immediately. Keisha and I had been discussing this for at least 45 minutes.
9 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for sharing your experience with us! We sincerely apologize for the frustration caused by having to wait since April to get your concern resolved. We’re glad that Keisha took the initiative to forward your previous email to her supervisor and was able to get the issue resolved. We appreciate her dedication and your patience throughout the conversation. Your feedback highlights the importance of timely resolution, and we’re grateful you brought this experience to our attention.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I appreciate the way the personnel…
I appreciate the way the personnel promptly handled my return request and answered all of my questions. Thank you.
2 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for your kind feedback! We’re glad to hear that our team promptly handled your return request and took the time to answer all your questions. We understand how important it is to receive timely assistance and clear answers throughout the return process. We truly appreciate your trust and are happy we could make your experience a positive one!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Antwoord van BuyGoods Inc.
Thank you for your feedback regarding our refund procedure and customer service. We understand how important it is to have a clear, smooth refund process and receive timely, helpful support. We appreciate you sharing your experience with us, as it helps us identify opportunities to improve our service and better assist our customers.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Antwoord van BuyGoods Inc.
Thank you for your kind feedback! We’re delighted to hear that Ms. Shierlyn was very helpful and provided you with a positive customer service experience. We’ll be sure to share your appreciation with her. Thank you for taking the time to recognize her assistance and for choosing us!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoo
While purchasing was s little ic
While purchasing was s little chaotic, the refund went smoothly.
2 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for sharing your feedback! We’re glad to hear that your refund process went smoothly, although we’re sorry that your purchasing experience felt a little chaotic. We understand how important it is to have a seamless experience from purchase to refund, and we appreciate you bringing this to our attention. Your feedback helps us identify areas where we can improve.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Kerafen had to be sent back, unfortunately
The delivery of Kerafen was apparently illegal in Germany, where big pharma writes the laws. The customs officer even said this applies to the whole EU. At customs, I was confronted with a choice: have the Kerafen sent back or destroyed. I choose the first option. The first time I contacted support, I was confronted with someone who just flatly denied me my money back and who obviously did not read my mail properly. The second time, after a few weeks, I tried again and this time support did read my explanation and all went well and fast.
9 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for feedback. We’re sorry to hear about the difficulties you experienced with your Kerafen order and the frustration caused by the customs restrictions in Germany. We understand how disappointing it must have been to have your order returned due to import regulations, especially after the time and effort you spent trying to resolve the matter.
We also sincerely apologize for your initial experience with our support team. You deserved to have your concerns carefully reviewed and your situation properly understood from the beginning. We regret that your first attempt to obtain assistance was frustrating and did not meet your expectations.
We’re glad that your follow-up communication was handled more smoothly and that the matter was resolved promptly. Your feedback is important to us, and we appreciate you taking the time to share your experience. Please rest assured that we take your concerns seriously and will continue working to provide clearer communication and better customer support.
Thank you for your patience and understanding, and please accept our sincere apologies for the inconvenience you experienced.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I received 6 bottles of product when…
I received 6 bottles of product when all I thought I ordered was one. I did not receive any receipt nor instructions on how to use the project in a manner that I could understand. I want my money back and I do not appreciate the great length of time I had to spend on the phone to realize this was a scam.
Martha Johnson
1 oktober 2026
Review zonder uitnodiging
Antwoord van BuyGoods Inc.
Thank you for reaching out. We sincerely apologize for the frustration and inconvenience you experienced with your order. We understand your concern about receiving six bottles when you believed you had ordered only one, as well as not receiving a receipt or clear instructions on how to use the product. We also understand how upsetting it must have been to spend so much time on the phone trying to resolve this issue, and we are truly sorry for the experience you had.
Please be assured that we take your concerns seriously. We attempted to contact you by phone to discuss this matter, but unfortunately, we were unable to reach you. To resolve the issue, we have processed a full refund for your order. We have also sent you an email confirming the refund and providing the return address for the product.
We apologize again for the inconvenience and the time you spent trying to resolve this matter. We appreciate you bringing this to our attention and hope this resolution provides some peace of mind.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I had to return my order because of…
I had to return my order because of other medication that I am taking. Customer service was very helpful! Hope to try this product again in the near future. Thank you BuyGoods!
8 oktober 2026
Antwoord van BuyGoods Inc.
Thank you so much for sharing your experience! We completely understand that you needed to return your order due to the other medications you’re taking, and we’re glad our customer service team was able to assist you through the process.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Received my huge order and can NOT use it
Received my huge order and can NOT use any the BreathiZen. The spray unit is clogged with dried product. My husband spent 2 days trying to clear it with HOT water, etc, no no avail. I can't speak to any one besides Victoria, an un -real something. perhaps someone could contact me. THANK YOU!
DEBI ZIEMBA
1521 NORTH THOMPSON AVENUE
AJO, ARIZONA
626-321-1579
18 september 2026
Antwoord van BuyGoods Inc.
Thank you for reaching out. We’re very sorry to hear that the spray units on your BreathiZen bottles were clogged and unusable, especially after you and your husband spent time trying to clear them. We understand how frustrating it must have been to receive your order and not be able to use the product as expected.
We’re glad we were able to speak with you today and address the issue. We have requested a reshipment for the two bottles you opened that experienced the same problem. Please rest assured that we’re taking your concern seriously and have taken steps to get replacement bottles sent to you.
Thank you for your patience and for bringing this issue to our attention. We sincerely apologize for the inconvenience.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Great communication with you and things…
Great communication with you and things got handled quickly
1 oktober 2026
Antwoord van BuyGoods Inc.
Thank you so much for your kind feedback! We’re glad to hear that you had a positive experience with our communication and that we were able to handle everything quickly for you. We truly appreciate your patience and support, and we’re grateful you took the time to share your experience with us.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I was able to cancel my orders and…
I was able to cancel my orders and return for a full refund.
1 oktober 2026
Antwoord van BuyGoods Inc.
Thank you so much for your feedback! We’re glad to hear that you were able to cancel your orders and return the products for a full refund. We appreciate your patience throughout the process and are pleased that we could help resolve the matter for you.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
communications 5 stars
communications were great with the company very approachable in all aspects of enquiries. thanks to the team for the great effort thank you for being so understanding and helpful.
8 oktober 2026
Antwoord van BuyGoods Inc.
Thank you so much for your wonderful feedback! We’re truly grateful to hear that you found our team approachable, understanding, and helpful throughout your experience. Your kind words mean a lot to us and will certainly be shared with the team. We appreciate your support and thank you for taking the time to recognize our efforts!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I sent 6 bottles back with tracking #…
I sent 6 bottles back with tracking # and have received no refund or reply from buygoods.
23 september 2026
Review zonder uitnodiging
Antwoord van BuyGoods Inc.
Thank you for reaching out. I’m sorry for the lack of communication and for the concern this has caused regarding the six bottles you returned. We understand how frustrating it must be to send the products back with tracking and not receive an update or refund.
We attempted to reach you by phone, but the call was routed to voicemail. We’ve gone ahead and processed a full refund for your order. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
Thank you for your patience and understanding. We apologize again for the inconvenience and appreciate you bringing this to our attention.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
They were understanding of my problems…
They were understanding of my problems and fast
with solving them Appreciate the great customer
service I was given with prompt timing
7 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for your wonderful feedback! We’re glad to hear that our team was understanding of your concerns and able to resolve them quickly. Providing prompt, thoughtful customer service is important to us, and we truly appreciate you taking the time to recognize the support you received. Thank you again for your kind words!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I appreciate your quick response to my…
I appreciate your quick response to my questions.
6 oktober 2026
Antwoord van BuyGoods Inc.
Thank you for your kind feedback! We’re glad to hear that you appreciated our quick response to your questions. We truly value your time and are always happy to assist whenever you need us. Thank you again for your positive review and for giving us the opportunity to help!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
PRODUCTS INEFFECTIVE AND OVERPRICED
Have purchased multiple products advertised as Nerve and Neuropathy treatments. (NEURO SALT, QUIET NERVES, PLANTSULIN) which have ALL been totally worthless and have not provided any of the relief as advertised. Doubt any of the advertised testimonials are authentic. Products are overpriced, and definitely ineffective in any type of nerve relief. DO NOT WASTE YOUR MONEY
15 augustus 2026
Review zonder uitnodiging
Antwoord van BuyGoods Inc.
Thank you for reaching out. We’re very sorry to hear that the products did not meet your expectations and that you did not experience the relief you were hoping for. We understand how frustrating and disappointing it can be to invest in multiple products and feel that they have not provided the expected results.
We’re glad we were able to speak with you today and address your concerns. We confirmed that your QuietNerves order has been refunded in full. Additionally, as a one-time courtesy, we have processed a full refund for your 6-bottle NeuroSalt order, even though the money-back guarantee period had already expired.
We hope this helps resolve your concerns, and we sincerely apologize for the inconvenience and disappointment you experienced. Thank you for taking the time to share your feedback with us.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
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